Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Alex
  • Moderator
  • 48426 Views
  • 20 replies
  • 4 likes
  • 48426 Views
  • 20 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30027 Views
  • 19 replies
  • 2 likes
  • 30027 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20951 Views
  • 6 replies
  • 1 likes
  • 20951 Views
  • 6 replies
  • 1 likes

Solved!! Going to upgrade to family premium, will existing users lose playlists?

PlanFree TO PremiumCountry My Question or IssueHello, So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her login details (email address/password). I would like to buy the family premium...

  • Casual Listener
  • Plan Free TO Premium Country   My Question or Issue Hello,   So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her log...
  • Bikerchris
  • Casual Listener
  • 411 Views
  • 4 replies
  • 0 likes
  • 411 Views
  • 4 replies
  • 0 likes

Payment for student discount successfully deducted from my card but my account is still not premium

PlanStudent PremiumCountryIndiaDeviceiMacOperating SystemmacOs 10.15.3 My Question or Issue: I applied for student account on Spotify. I was verified successfully. When I was on payment page, I entered my card detail and clicked on pay. I also entere...

  • Casual Listener
  • Plan Student Premium Country India Device iMac Operating System macOs 10.15.3   My Question or Issue:   I applied for student account on Spotify. I was verified successfully. Whe...
  • Emilia_8
  • Spotify Star
  • 452 Views
  • 5 replies
  • 0 likes
  • 452 Views
  • 5 replies
  • 0 likes

Superuser Contribution Getting Charged after cancelling the Free Trial

Hi Spotify. I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but I am surprised one day I check my bank account history and saw that I am st...

  • Visitor
  • Hi  Spotify .   I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but ...
  • Mario
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo My Question or Issue While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the...

  • Newbie
  • Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo   My Question or Issue While buying one year standard (not a student) access using UPI I got ...
  • Xenia
  • Moderator
  • 10800 Views
  • 14 replies
  • 16 likes
  • Payment failure
    refund now
    Subscription
    UPI
  • 10800 Views
  • 14 replies
  • 16 likes

Superuser Contribution My gift card contained no redeem numbers. What do I do? Thanks.

Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong. After the gray paper was completely off, I saw no numbers to redeem the card. I scratched the car...

  • Regular
  • Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong.    After the gray paper was comple...
  • tidegirl70
  • Regular
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Cobro Doble en la cuenta Entel (Chile)

PlanPremium CountryChile Issue Hola,Tengo vinculada mi cuenta de Spotify con su socio Entel (Chile), para realizar el pago del plan premium. El problema es que se ha realizado un cobro duplicado de la suscripción este mes. Me he comunicado con el rec...

  • Casual Listener
  • Plan Premium   Country Chile   Issue   Hola, Tengo vinculada mi cuenta de Spotify con su socio Entel (Chile), para realizar el pago del plan premium. El problema es que s...
  • osornios
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

No puedo realizar mi pago

Mi tarjeta es de débito Visa, anteriormente se realizaba el cobro automático, esta vez no se pudo realizar he intentado todo los protocolos marcados por Spotify y no funcionan.

  • Newbie
  •   Mi tarjeta es de débito Visa, anteriormente se realizaba el cobro automático, esta vez no se pudo realizar he intentado todo los protocolos marcados por Spotify y no funcionan.
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Unable to update credit card details

Plan- Premium (Student)Country- Canada My Question or IssueI'm trying to update my credit card details as my card had expired. When I try to update details, it fails with "Something went wrong. Try again, or get help." The credit card number is the s...

  • Visitor
  • Plan - Premium (Student) Country - Canada   My Question or Issue I'm trying to update my credit card details as my card had expired. When I try to update details, it fails with "Something ...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Unable to use Debit

PlanPremium CountryCanada My Question or IssueI have been a longtime Spotify user. I have always used a visadebit as my payment method. I recently switched banks and my new bank does not have visadebits, nor do I own a credit card. I do not use Paypa...

  • Visitor
  • Plan Premium   Country Canada   My Question or Issue I have been a longtime Spotify user. I have always used a visadebit as my payment method. I recently switched banks and my new ba...
  • osornios
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment issue

PlanStudent PremiumCountryIndiaDeviceOnePlus 3Operating System(Android Oreo) My Question or IssueI have been payment for premium but my payment is failed. My money is debited but still they do not give me refund. I tryed 3 times but all time debited ...

  • Visitor
  • Plan Student Premium Country India Device OnePlus 3 Operating System (Android Oreo)   My Question or Issue I have been payment for premium but my payment is failed. My money is de...
  • niraj-12
  • Casual Listener
  • 392 Views
  • 4 replies
  • 0 likes
  • 392 Views
  • 4 replies
  • 0 likes

I can’t use the redeem code on a gift card. Please help

it just say “Error occured, Try Again” without any error code or whatsoever

  • Casual Listener
  • it just say “Error occured, Try Again” without any error code or whatsoever
  • Emilia_8
  • Spotify Star
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes

1-month free trial and after that

Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after that? Thank You!

  • Casual Listener
  • Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after...
  • Emilia_8
  • Spotify Star
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Superuser Contribution Getting charged for an account I lost

CountryUSDeviceAndroid , PCOperating SystemWin 10 My Question or IssueHello currently my plan is free however a month prior to canceling my sub I noticed I was charged twice however I have figured I might have two accounts somehow, however finding bo...

  • Visitor
  •   Country US Device Android , PC Operating System Win 10   My Question or Issue Hello currently my plan is free however a month prior to canceling my sub I noticed I was charged ...
  • Mario
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kartımdan fazla para çekildi

Spotify premium almak istiyordum öğrenci paketini satin almak için kart numaramı girdim ve benden öğrenci belgesi istedi üniversite öğrencisi olmadığım için üyeliği alamadım ve 3 aylık premium üyeliği aldım.Fakat ininal kartımdan öğrenci paketinin pa...

  • Newbie
  • Spotify premium almak istiyordum öğrenci paketini satin almak için kart numaramı girdim ve benden öğrenci belgesi istedi üniversite öğrencisi olmadığım için üyeliği alamadım ve 3 aylık premium üyeliğ...
  • Ivan
  • Spotify Legend
  • 1404 Views
  • 5 replies
  • 0 likes
  • 1404 Views
  • 5 replies
  • 0 likes

Superuser Contribution 2 charges that weren't mine, I NEED A REFUND.

I have just found out that Spotify has charged me $59.94 on two separate occasions. One on December 12th 2018 and one on June 12th 2019. I do not pay for Spotify. Payment method GiftCard?? These charges were made in Delaware and I live in California....

  • Visitor
  • I have just found out that Spotify has charged me $59.94 on two separate occasions.    One on December 12th 2018 and one on June 12th 2019.   I do not pay for Spotify. Payment ...
  • Petya
  • Community Legend
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed

PlanFree/PremiumCountry Romania DeviceHuawei P30liteOperating SystemAndroid 10 My Question or IssueI've had the 3 months free offer which expired today. I tried to introduce the card details to submit to Premium from different devices and browsers an...

  • Casual Listener
  • Plan Free/Premium Country Romania   Device Huawei P30lite Operating System Android 10   My Question or Issue I've had the 3 months free offer which expired today. I tried to intro...
  • Petya
  • Community Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify took away my 9.99 monthly rate and is now forcing me to pay for family subscription!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Petya
  • Community Legend
  • 636 Views
  • 3 replies
  • 0 likes
  • Forced $14.99 family plan after trying to pay my normal $9.99. refuses to let me have my normal subscription.
  • 636 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prepaid card accepted profile says premium. App stays on non premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for my montly subscription with a prepaid card. Card was properly activated. I have on...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...
  • Ivan
  • Spotify Legend
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Ads on premium

PlanFree/PremiumCountryOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had premium before and never had an issue. I forgot to update my account and it switched to free. I changed it back to premium and I’m still get...

  • Visitor
  • Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have had premium before and never had an issue. I forgot to update my acco...
  • Luan
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid my premium subscription in 20/2/2020 but now it says i have to pay for it again

Hey guys, I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the payment method. Any help please?

  • Visitor
  • Hey guys,   I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the ...
  • Ivan
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Payment failure
  • 319 Views
  • 1 replies
  • 0 likes

Env: prod