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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1355 Views
  • 19 replies
  • 1 likes
  • 1355 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47286 Views
  • 20 replies
  • 3 likes
  • 47286 Views
  • 20 replies
  • 3 likes

Superuser Contribution Student premium

PlanStudent premium My Question or IssueI can download but can't listen offline.

  • Visitor
  • Plan Student premium   My Question or Issue I can download but can't listen offline.
  • Yordan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount charged with SMS from bank as proof but Spotify Premium disabled

I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I need to update my payment info cos my acc hasn't been ...

  • Visitor
  • I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I nee...
  • Mario
  • Spotify Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague un prepago de 6 meses anticipados y me suspenden el servicio

Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril con un número de referencia que ustedes me dieron p...

  • Visitor
  • Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril ...
  • Jeremy
  • Spotify
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card isn't working

When I redeem the pin it's says something went wrong try again and I have tried 8 times.

  • Visitor
  • When I redeem the pin it's says something went wrong try again and I have tried 8 times.
  • Jeremy
  • Spotify
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelei minha assinatura premium e mesmo assim me cobraram

Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta

  • Visitor
  • Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta
  • Yordan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me puedo volver a unir a un plan familiar que volvieron a activar?

me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses

  • Visitor
  • me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses 
  • Alex
  • Spotify Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't update my payment method

It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different credit cards, I've gone into incognito to do this and...

  • Visitor
  • It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different cr...
  • Mario
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me get premium?

After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my computer browser and phone browser, both have the same p...

  • Newbie
  • After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my compu...
  • Alex
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

DUO ACCOUNT/CAN'T LISTEN ON 2 DEVICES

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Using an Annual gift card with 3 month free trial?

PlanPremiumCountryUSA My Question or IssueToday I decided to try premium for the first time and got the 3 month free trial. I also purchased a Spotify 1-Year Subscription gift card as a back-up, since I wasn't sure another family member had used my c...

  • Newbie
  • Plan Premium Country USA   My Question or Issue Today I decided to try premium for the first time and got the 3 month free trial. I also purchased a Spotify 1-Year Subscription gift card a...
  • Maxim
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Duo subscription, correct address but says it's not.

I'm trying to add a second account to my duo subscription. I'm 100% sure it's the correct address then the administrator account (mine) of the duo subscription. Gives the error that the address is from a different country, and if it is correct i shou...

  • Visitor
  • I'm trying to add a second account to my duo subscription. I'm 100% sure it's the correct address then the administrator account (mine) of the duo subscription. Gives the error that the address is fr...
  • jdoom98
  • Newbie
  • 104 Views
  • 2 replies
  • 0 likes
  • 104 Views
  • 2 replies
  • 0 likes

gift cards wont work

it says You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code

  • Visitor
  • it says You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Free premium cancelled in 'promotional' period - will it revert to free??

if i cancel my free for 3 months Premium trial within the 'free' 3-months, when will my account revert to being a 'free' spotify - immediately, or after the 3-month trial?the T&Cs say: "If you cancel a Promotional Offer during the Promotional Period,...

  • Visitor
  • if i cancel my free for 3 months Premium trial within the 'free' 3-months, when will my account revert to being a 'free' spotify - immediately, or after the 3-month trial? the T&Cs say: "If yo...
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed the way I log in, paying premium for over a month

I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face book; this needs to be changed to Premium now as m...

  • Visitor
  • I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face...
  • OscarDC
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for 1 month premium, but still I don't get the 'Very High' quality

I can't select the "Very High" audio quality in my Desktop app.I closed and opened, logged off and on.. but still.

  • Visitor
  • I can't select the "Very High" audio quality in my Desktop app. I closed and opened, logged off and on.. but still.
  • Vasil
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account

Premium account, US, iPhone 12 My phone updated and logged me out of my Spotify. Now when I log back in, I can’t find my account, which was Premium, and I am also still being charged monthly for Premium. Every email I’ve reset a Spotify password for ...

  • Visitor
  • Premium account, US, iPhone 12   My phone updated and logged me out of my Spotify. Now when I log back in, I can’t find my account, which was Premium, and I am also still being charg...
  • Vasil
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment declined and when I added my new card I lost my duo account.

My debit card was hacked and I needed a new one. I didn't add the new card for payment until after my monthly fee declined. I added the new card asap but now I'm back on an individual premium plan and that's not what I want.

  • Visitor
  • My debit card was hacked and I needed a new one. I didn't add the new card for payment until after my monthly fee declined. I added the new card asap but now I'm back on an individual premium plan an...
  • Vasil
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes