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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 187167 Views
  • 118 replies
  • 12 likes
  • 187167 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21204 Views
  • 28 replies
  • 4 likes
  • 21204 Views
  • 28 replies
  • 4 likes

Spotify Account Premium

PlanPremiumCountryUSADeviceiPhone 13My Question or IssueI was logged out of my account unexpectedly and I had to reset my password because my previous password was not letting me log in. After resetting the password and successfully logging on, I don...

  • Visitor
  • Plan Premium Country USA Device iPhone 13 My Question or Issue I was logged out of my account unexpectedly and I had to reset my password because my previous password was not letting me log in...
  • Billy-J
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

student discount + duo

Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd do so via duo subscription, am i going to lose my st...

  • Newbie
  • Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd d...
  • Billy-J
  • Spotify Star
  • 5618 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 5618 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why can I not pay if I have enough money and my card qualifies?

Everything spotify tells me to check about my card when it doesn’t go through is checked off and it still does not work.

  • Visitor
  • Everything spotify tells me to check about my card when it doesn’t go through is checked off and it still does not work.
  • Eni
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Unable to continue with Premium Duo after moving to a new country

PlanPremium DuoCountryWas: Kazakhstan, moved to Netherlands.DeviceTried on phone (S23 Ultra) and on Ubuntu PC with Firefox.Operating SystemAndroid, UbuntuMy Question or IssueMy girlfriend and I have been using Spotify Premium Duo for a while. We move...

  • Newbie
  • Plan Premium Duo Country Was: Kazakhstan, moved to Netherlands. Device Tried on phone (S23 Ultra) and on Ubuntu PC with Firefox. Operating System Android, Ubuntu My Question or Issue My girl...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't switch from premium to any other plan

Hi,I'm on my browser, trying to start a Family premium account, switching from Premium single, but I get the error that it's not possible. I have the same error when trying to use the Duo, so I'm not sure what is not working.I do have a stored paymen...

  • Visitor
  • Hi, I'm on my browser, trying to start a Family premium account, switching from Premium single, but I get the error that it's not possible. I have the same error when trying to use the Duo, so I'm n...
  • Eni
  • Moderator
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Payment failed banner popping up after only 17 days of use.

PlanPremium duoCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe payment failed banner popped up after only 17 days from when I paid for my premi...

  • Visitor
  • Plan Premium duo Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The...
  • Luan
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola , me cobraron el cambio a plan familiar pero sigue solo plan duo

Modifique mi plan de duo a familiar, se realizó el pago exitosamente, pero en mi cuenta no cambio, sigue en plan duo!! Por qué no se reflejó el cambio

  • Visitor
  • Modifique mi plan de duo a familiar, se realizó el pago exitosamente, pero en mi cuenta no cambio, sigue en plan duo!! Por qué no se reflejó el cambio
  • Vasil
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança

Sou conta universitária e cobraram 21,90

  • Visitor
  • Sou conta universitária e cobraram 21,90
  • Vasil
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un abonnement Premium Duo et le mode écoute hors connexion ne pas..

J'ai un abonnement Premium duo avec mon compagnon et pourtant je ne peux pas écouter spotify quand je ne suis pas connecté à internet. Il est pourtant indiqué très clairement que les membres premium peuvent bénéficier de cette avantage ! Y a t-il un ...

  • Visitor
  • J'ai un abonnement Premium duo avec mon compagnon et pourtant je ne peux pas écouter spotify quand je ne suis pas connecté à internet. Il est pourtant indiqué très clairement que les membres premium ...
  • Vasil
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify took money without Chaging me from free user

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was using mobile and tried to purchase Spotify Duo, card is already set up from a previous ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was u...
  • Vasil
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution eu fiz um pagamento de 1 mês mas a minha conta saiu do Premium porque não aparece o meu pagamento

eu contratei o serviço pré pago do Spotify por 1 mês, recebi o e-mail de confirmação do pagamento mas na minha conta aparece que eu ainda estou no plano gratuito

  • Newbie
  • eu contratei o serviço pré pago do Spotify por 1 mês, recebi o e-mail de confirmação do pagamento mas na minha conta aparece que eu ainda estou no plano gratuito   
  • Vasil
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wanna pay duo premium with the same card as always but it doesn't work

PlanPremium I can't pay my suscruption, i tried to follow the steps spotify gives, but i doesn't work.

  • Casual Listener
  •   Plan Premium    I can't pay my suscruption, i tried to follow the steps spotify gives, but i doesn't work.       
  • Virix69
  • Casual Listener
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

Superuser Contribution International transaction fees

Spotify payments are now incuring an international transaction fee, since March this year! Is there away around being charged this fee or do I need to search for an Australian company? Thanks in advance

  • Visitor
  • Spotify payments are now incuring an international transaction fee, since March this year!   Is there away around being charged this fee or do I need to search for an Australian company? &nbs...
  • AlejaR
  • Moderator
  • 1074 Views
  • 1 replies
  • 0 likes
  • 1074 Views
  • 1 replies
  • 0 likes

App told me I could gift 2 months premium to somebody for free . How?

It said so because I’ve been using your app for a year now. How do I gift it to my friend, I can’t find it in the settings or elsewhere

  • Casual Listener
  • It said so because I’ve been using your app for a year now. How do I gift it to my friend, I can’t find it in the settings or elsewhere
  • Maxim
  • Spotify Star
  • 307 Views
  • 5 replies
  • 1 likes
  • 307 Views
  • 5 replies
  • 1 likes

Superuser Contribution Cargo indebido por Spotify premium

Contraté los 3 meses de Spotify premium gratis. Mi suscripción terminaba el día 9 de septiembre, pero me hicieron el cargo 3 días antes, justamente antes de cancelar la suscripción.

  • Visitor
  • Contraté los 3 meses de Spotify premium gratis. Mi suscripción terminaba el día 9 de septiembre, pero me hicieron el cargo 3 días antes, justamente antes de cancelar la suscripción.
  • Susan_GP
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple ID location and Spotify plans

I have just moved to UK from India. Spotify has been charging me in the Indian currency since I have been a premium member. Currently my Apple ID location is set in India since it’s a family plan for Apple cloud. My question here is if I change my Ap...

  • Newbie
  • I have just moved to UK from India. Spotify has been charging me in the Indian currency since I have been a premium member. Currently my Apple ID location is set in India since it’s a family plan for...
  • Lyubka
  • Moderator
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was I debited twice

Good day, please I was debited 2 times and my bank said it went so how can I do about it

  • Visitor
  • Good day, please I was debited 2 times and my bank said it went so how can I do about it
  • Vasil
  • Moderator
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes