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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5067 Views
  • 23 replies
  • 2 likes
  • 5067 Views
  • 23 replies
  • 2 likes

Adds

So idk why but i havent had any adds during summer 2022 and didnt have any like a couple of months before it as well as a couple of weeks after it. And then today (September 21st) i open Spotify and after almost every song they play more than 2 adds!...

  • Newbie
  • So idk why but i havent had any adds during summer 2022 and didnt have any like a couple of months before it as well as a couple of weeks after it. And then today (September 21st) i open Spotify and ...
  • ANKERVAVIVIA
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia.

Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia. I don't know how you guys managed to set up this pricing strategy, but it seems wrong. Purchasing power in Russia is much greater than in Uzbekistan, just compare avera...

  • Newbie
  • Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia. I don't know how you guys managed to set up this pricing strategy, but it seems wrong.  Purchasing power in Russ...
  • SwissGhoul
  • Newbie
  • 1631 Views
  • 4 replies
  • 17 likes
  • 1631 Views
  • 4 replies
  • 17 likes

Superuser Contribution Promo 3 meses x 18.90

Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias. None of the below information is required. However, the more yo...

  • Newbie
  • Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias.   &nbsp...
  • Yordan
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy conectada a internet y la aplicación me dice que algo salió mal que no estoy conectada

Buenas tardes, tengo un problema con la aplicación móvil, estaba limpiando mi celular y eliminé datos de la aplicación accidentalmente de spotify y ahora me aparece que no tengo listas de reproducción, y no me deja escuchar ninguna otra canción aunqu...

  • Newbie
  • Buenas tardes, tengo un problema con la aplicación móvil, estaba limpiando mi celular y eliminé datos de la aplicación accidentalmente de spotify y ahora me aparece que no tengo listas de reproducció...
  • OscarDC
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prepaid visa Payment failed but still getting charged for it

PlanPremiumCountryCanadaDevicepcOperating SystemWindows 10 My Question or Issueso I've been trying to get premium for myself with a prepaid but it every time I try it says "payment failed" but I'm still getting charged for it. If anyone has a solutio...

  • Visitor
  • Plan Premium Country Canada Device pc Operating System Windows 10   My Question or Issue so I've been trying to get premium for myself with a prepaid but it every time I try  it ...
  • Eni
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Does the Microsoft 3-month free premium code have an expiry date?

So, I Recently redeemed the 3-month free premium from Microsoft, BUT I can't input any card details yet. I was wondering if it has a date when the code deactivated and can no longer be used. If not and it is active until use, I can keep the code unti...

  • Visitor
  • So, I Recently redeemed the 3-month free premium from Microsoft, BUT I can't input any card details yet. I was wondering if it has a date when the code deactivated and can no longer be used. If not a...
  • Maxim
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu won’t link to my Spotify student account

PlanPremium Student CountryUnited States DeviceiPhone 12 Pro, PS4, HP laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI read other replies on the help site and I have tried to deactivate any emails that might be link...

  • Visitor
  • Plan Premium Student  Country United States  Device iPhone 12 Pro, PS4, HP laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I read ...
  • OscarDC
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with my duo plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook b late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a duo account together with my dad, and since it was the first time he had it, it was sup...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook b late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a d...
  • Jeremy
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM DOESNT WORK

PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating SystemANDROID? My Question or IssueI am so beyond annoyed, premium all of a sudden has stopped working, here are some of my issues; I can only play a new some with data/wifi if I'm not using them t...

  • Visitor
  •   Plan Premium Country Uk Device Samsung Galaxy S8 Operating System ANDROID?   My Question or Issue I am so beyond annoyed, premium all of a sudden has stopped working, here are ...
  • Jeremy
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Yearly Subscriptions

Plan: PremiumCountry: USA Device: Apple Products & TVMy Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscription available and if yes how to find out the price of the yearly subscription and how...

  • Newbie
  • Plan: Premium Country: USA   Device: Apple Products & TV My Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscriptio...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am being charged twice every month

I only have one account so I don't understand why this is happening. I use spotify on my phone and laptop.

  • Visitor
  • I only have one account so I don't understand why this is happening. I use spotify on my phone and laptop. 
  • Dian
  • Spotify Legend
  • 298 Views
  • 3 replies
  • 1 likes
  • 298 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium not activated

I accidentally closed the Spotify app during payment of a one time payment plan. The amount has been deducted from my bank account but I haven't received any receipt in my email and my account is showing free plan.

  • Visitor
  • I accidentally closed the Spotify app during payment of a one time payment plan. The amount has been deducted from my bank account but I haven't received any receipt in my email and my account is sho...
  • Vasil
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Subscription plan not cancelled

I cancelled my plan 1 month ago and still the plan is going on. My plan ends in 2 days. I was thinking the plan will be cancelled in 2 3 days. I still had hope it will go. But it's almost near the ending period

  • Visitor
  • I cancelled my plan 1 month ago and still the plan is going on. My plan ends in 2 days. I was thinking the plan will be cancelled in 2 3 days. I still had hope it will go. But it's almost near the en...
  • Maxim
  • Spotify Star
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Wie lange dauert es bis Premium aktiviert ist?

Ich habe mir heute um 13:30 Uhr Spotify Premium zugelegt und habe auch direkt eine Bestätigungsmail bekommen.Bis jetzt 17:00 Uhr ist immer noch nichts passiert. Ich habe mich in dieser Zeit auch mehrmals Ab- und Angemeldet und es auf verschiedenen Ge...

  • Visitor
  • Ich habe mir heute um 13:30 Uhr Spotify Premium zugelegt und habe auch direkt eine Bestätigungsmail bekommen. Bis jetzt 17:00 Uhr ist immer noch nichts passiert. Ich habe mich in dieser Zeit auch me...
  • Maxim
  • Spotify Star
  • 862 Views
  • 1 replies
  • 0 likes
  • 862 Views
  • 1 replies
  • 0 likes

Problem

I was subscribe a family premium but when I change my phone I was access to anything and I’m asked to subscribe again !how can I get help ???sorry for my English I’m frenchkind regards

  • Visitor
  • I was subscribe a family premium but when I change my phone I was access to anything and I’m asked to subscribe again ! how can I get help ??? sorry for my English I’m french kind regards  
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution List of current Spotify carrier parnerships?

Is there an updated list of current mobile carriers or internet providers that provide spotify subscriptions at cheaper prices or that is included in the subscription? This one is currently outdated: https://docs.google.com/spreadsheets/d/1MbEcHQStlP...

  • Newbie
  • Is there an updated list of current mobile carriers or internet providers that provide spotify subscriptions at cheaper prices or that is included in the subscription?  This one is currently ...
  • Jeremy
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get email code for Microsoft Reward

Microsoft offered 3 months free premium for using Bing to search. Did this, went through the registration process. Got to the page that says "Verify your code" and "To validate your offer, enter the code that you received" except it's been over an ho...

  • Casual Listener
  • Microsoft offered 3 months free premium for using Bing to search.  Did this, went through the registration process.  Got to the page that says "Verify your code" and "To validate your offer...
  • AdriPop13
  • Visitor
  • 2125 Views
  • 5 replies
  • 0 likes
  • 2125 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to switch from Premium Individual Annual Subscription to Premium Duo Annual Subscription

PlanPremiumCountryIndiaDeviceWindows appOperating SystemWindows 10 My Question or IssueI am unable to switch from Premium Individual Annual Subscription to Premium Duo Annual Subscription. Getting this error message: Sorry, you're not eligible for th...

  • Casual Listener
  • Plan Premium Country India Device Windows app Operating System Windows 10   My Question or Issue I am unable to switch from Premium Individual Annual Subscription to Premium Duo Annual...
  • Dian
  • Spotify Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Solved!! I live in israel but the address is something else

I just bought my 1st month of premium individual and looked at the recipet and saw the address was Sweden and smting and idk what to doPlanPremium IndividualCountry DeviceGalaxy S8 (With a Note9 ROMOperating SystemAndroid 10 OneUI 2.5 My Question or ...

  • Casual Listener
  • I just bought my 1st month of premium individual and looked at the recipet and saw the address was Sweden and smting and idk what to do😣 Plan Premium Individual Country   Device Galaxy S8...
  • Tomer5
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Forced to upgrade to duo?

Hi,For some reason my payment keeps failing even though it was ok for years. When I try to renew it, I am forced to select duo - trying to select solo shows I am not eligible for that plan. Why? PlanPremiumCountryIsrael DeviceGalaxy Z Flip 3 / Window...

  • Visitor
  • Hi, For some reason my payment keeps failing even though it was ok for years. When I try to renew it, I am forced to select duo - trying to select solo shows I am not eligible for that plan. Why? &...
  • Eni
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes