Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFree TO PremiumCountry My Question or IssueHello, So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her login details (email address/password). I would like to buy the family premium...
PlanStudent PremiumCountryIndiaDeviceiMacOperating SystemmacOs 10.15.3 My Question or Issue: I applied for student account on Spotify. I was verified successfully. When I was on payment page, I entered my card detail and clicked on pay. I also entere...
Hi Spotify. I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but I am surprised one day I check my bank account history and saw that I am st...
Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo My Question or Issue While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the...
Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong. After the gray paper was completely off, I saw no numbers to redeem the card. I scratched the car...
PlanPremium CountryChile Issue Hola,Tengo vinculada mi cuenta de Spotify con su socio Entel (Chile), para realizar el pago del plan premium. El problema es que se ha realizado un cobro duplicado de la suscripción este mes. Me he comunicado con el rec...
Mi tarjeta es de débito Visa, anteriormente se realizaba el cobro automático, esta vez no se pudo realizar he intentado todo los protocolos marcados por Spotify y no funcionan.
Plan- Premium (Student)Country- Canada My Question or IssueI'm trying to update my credit card details as my card had expired. When I try to update details, it fails with "Something went wrong. Try again, or get help." The credit card number is the s...
PlanPremium CountryCanada My Question or IssueI have been a longtime Spotify user. I have always used a visadebit as my payment method. I recently switched banks and my new bank does not have visadebits, nor do I own a credit card. I do not use Paypa...
PlanStudent PremiumCountryIndiaDeviceOnePlus 3Operating System(Android Oreo) My Question or IssueI have been payment for premium but my payment is failed. My money is debited but still they do not give me refund. I tryed 3 times but all time debited ...
it just say “Error occured, Try Again” without any error code or whatsoever
Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after that? Thank You!
CountryUSDeviceAndroid , PCOperating SystemWin 10 My Question or IssueHello currently my plan is free however a month prior to canceling my sub I noticed I was charged twice however I have figured I might have two accounts somehow, however finding bo...
Spotify premium almak istiyordum öğrenci paketini satin almak için kart numaramı girdim ve benden öğrenci belgesi istedi üniversite öğrencisi olmadığım için üyeliği alamadım ve 3 aylık premium üyeliği aldım.Fakat ininal kartımdan öğrenci paketinin pa...
I have just found out that Spotify has charged me $59.94 on two separate occasions. One on December 12th 2018 and one on June 12th 2019. I do not pay for Spotify. Payment method GiftCard?? These charges were made in Delaware and I live in California....
PlanFree/PremiumCountry Romania DeviceHuawei P30liteOperating SystemAndroid 10 My Question or IssueI've had the 3 months free offer which expired today. I tried to introduce the card details to submit to Premium from different devices and browsers an...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for my montly subscription with a prepaid card. Card was properly activated. I have on...
PlanFree/PremiumCountryOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had premium before and never had an issue. I forgot to update my account and it switched to free. I changed it back to premium and I’m still get...
Hey guys, I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the payment method. Any help please?
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