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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147041 Views

69 replies

10 likes

Premium for Family
  • 147041 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92621 Views

89 replies

4 likes

  • 92621 Views
  • 89 replies
  • 4 likes

Superuser Contribution 12 month prepaid card

PlanFree/PremiumCountryUnited StatesDeviceiphone 12Operating System(iOS 17.2.1 My Question or IssueI got a prepaid 12 months gift card for Christmas. I went to spotify.com/redeem and entered the code on the back of the card. It said it was processed ...

Casual Listener

Plan Free/Premium Country United States Device iphone 12 Operating System (iOS 17.2.1   My Question or Issue I got a prepaid 12 months gift card for Christmas. I went to spotify.com/re...

Yordan

Moderator

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
  • 0 likes

How long for refund

Hello, I canceled my premium one day after being charged. How long will it take for my refund to be deposited? PlanPremiumCountry

Visitor

Hello, I canceled my premium one day after being charged. How long will it take for my refund to be deposited?  Plan Premium Country    

Billy-J

Spotify Star

936 Views

1 replies

0 likes

  • 936 Views
  • 1 replies
  • 0 likes

Paid for 3 months but still have free Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Can't update payment meyhod, can't change country

PlanPremiumCountryFrance My Question or Issue Hello, I have moved to another country. I want to update my payment method with a card from my current country of residence ; however, whenever I try to do that, I am informed that the Premium Solo plan i...

Newbie

Plan Premium Country France   My Question or Issue   Hello,   I have moved to another country. I want to update my payment method with a card from my current country of reside...

Not applicable

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

Native tax exemption ontario

I have a native status card in Ontario. I am looking to see how to get it applied to my account. Any help would be amazing!

Visitor

I have a native status card in Ontario. I am looking to see how to get it applied to my account. Any help would be amazing! 

Maxim

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mise à jour du paiement

Bonjour, Je dois mettre à jour mon mode de paiement, cependant cela fait deux jours que « La chaîne ne correspondait pas au modèle attendu » apparaît lorsque je clique sur mettre à jour.J’ai attendu entre chaque tentatives, et je n’aimerai pas que mo...

Visitor

Bonjour,    Je dois mettre à jour mon mode de paiement, cependant cela fait deux jours que « La chaîne ne correspondait pas au modèle attendu » apparaît lorsque je clique sur mettre ...

Joan

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium not working

Spotify is so fake I had taken 3 months premium for 119rs but in just 15 days ads are coming again and facing so much problems but didn’t get any solution from Spotify not trustable app and accept this if this can help that will very grateful

Visitor

Spotify is so fake I had taken 3 months premium for 119rs but in just 15 days ads are coming again and facing so much problems but didn’t get any solution from Spotify not trustable app and accept th...

Novy

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Solved!! Is it really not possible to charge mobile balance for a year.

Sorry if it doesn't make sense english is not my first language but i read that i cannot pay with mobile balance for a year after i let spotify use my mobile balancePlanFree/PremiumCountryEgyptDeviceIphone 11Operating SystemIOS 17.2 My Question or Is...

Casual Listener

Sorry if it doesn't make sense english is not my first language but i read that i cannot pay with mobile balance for a year after i let spotify use my mobile balance Plan Free/Premium Country Egy...

Maxim

Spotify Star

623 Views

3 replies

0 likes

  • 623 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como posso pedir reembolso?

Peguei um código de 4 meses do Xbox Gamepass e acabei sendo cobrado no final do período de teste, queria o dinheiro de volta não tenho a intenção de manter minha assinatura.

Visitor

Peguei um código de 4 meses do Xbox Gamepass e acabei sendo cobrado no final do período de teste, queria o dinheiro de volta não tenho a intenção de manter minha assinatura.

FCLowSince1

Newbie

1163 Views

2 replies

0 likes

  • 1163 Views
  • 2 replies
  • 0 likes

Spotify account linked to Paypal Payment

How can I check what Spotify Account is linked to my Paypal payments (Mastercard)?Seems like I've been paying double. When I check my account I also see automatic bank transfers.

Casual Listener

How can I check what Spotify Account is linked to my Paypal payments (Mastercard)? Seems like I've been paying double. When I check my account I also see automatic bank transfers.

Maxim

Spotify Star

1195 Views

1 replies

0 likes

  • 1195 Views
  • 1 replies
  • 0 likes

Upgraded to Premium but not able to play premium, payment also debited

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium page doesn't load

I want to upgrade free plan, but when I go to premium page, It keeps showing a green screen with " Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again."So I can't access anything, seem like 500 e...

Casual Listener

I want to upgrade free plan, but when I go to premium page, It keeps showing a green screen with " Something's gone wrong. Refresh this page or try again later. It may take some time to get thin...

Lyubka

Moderator

882 Views

2 replies

0 likes

  • 882 Views
  • 2 replies
  • 0 likes

Spotify Premium Duo Pans is not working

I purchased the Spotify Premium Duo Plan but not playing on 2 nd device its showing Free account i am not changed any email adderess or anything please look into this asap Premium duo link was not totatly and there is no any contact number for spotif...

Newbie

I purchased the Spotify Premium Duo Plan but not playing on 2 nd device its showing Free account i am not changed any email adderess or anything please look into this asap   Premium duo link...

Maxim

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Spotify Duo - Retain Music History on Associated Account

PlanDuo My Question or IssueI have been using a Spotify Duo account with another family member for year or so. The co-user on the plan recently was logged out of their account and are unable to log back in due to the email address that is associated ...

Visitor

  Plan Duo     My Question or Issue I have been using a Spotify Duo account with another family member for year or so.  The co-user on the plan recently was logged out of th...

Maxim

Spotify Star

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Solved!! Combine two Individual Trial accounts into DUO premium

PlanFree/PremiumCountry DeviceiPhone 14Operating SystemiOS My Question or IssueIs it possible to combine two Individual Trial accounts into a DUO premium after the 3 month trial perios?

Newbie

Plan Free/Premium Country   Device iPhone 14 Operating System iOS   My Question or Issue Is it possible to combine two Individual Trial accounts into a DUO premium after the 3 mon...

Anyk17

Spotify Star

761 Views

1 replies

0 likes

  • 761 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downgrade to duo from family not possible?

Hi there, after the prices will increase I checked my needs. I only need "Duo" and not "Family" anymore.How can I downgrade to Duo?In the web version of spotify under "subscription - change subscription" I just find Family and "free" to choose. No op...

Casual Listener

Hi there,   after the prices will increase I checked my needs. I only need "Duo" and not "Family" anymore. How can I downgrade to Duo? In the web version of spotify under "subscription - cha...

Maria

Moderator

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

spotify premium

Hi i’m trying to use my cashapp card on spotify.com to get a premium account. I have more than enough money for it and i’m putting in my card information correct yet it’s still saying “The payment failed. Please try again, use a different payment car...

Visitor

Hi i’m trying to use my cashapp card on spotify.com to get a premium account. I have more than enough money for it and i’m putting in my card information correct yet it’s still saying “The payment fa...

Maxim

Spotify Star

1991 Views

1 replies

0 likes

  • 1991 Views
  • 1 replies
  • 0 likes

I accidently reedemed premium on another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Have premium and paid subscription but tells me I no longer have Spotify premium.

PlanPremiumCountryIrelandDevice(iPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePaid a monthly subscription, and its no giving me access to the premium.

Visitor

Plan Premium Country Ireland Device (iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Paid a monthly subscription, and its no giving me ac...

Maxim

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes