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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7850 Views
  • 23 replies
  • 2 likes
  • 7850 Views
  • 23 replies
  • 2 likes

Money still got deducted from bank account while I changed my subscription to free

I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December but still Rs 119 money got debited from my account on...

  • Newbie
  • I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December bu...
  • Jose_M
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Payment went through on my card but I'm still being told that I need to pay for for subscription

PlanPremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI payed for my Spotify premium and had the money get withdrawn from my account on 12/...

  • Visitor
  • Plan Premium Country United States    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Jose_M
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan question

Hi HappyDee.I have had a similar issue.I have a duo plan but don't know how to send an invite ? I am not friendswith anyone on social media as o f yet.

  • Visitor
  • Hi HappyDee. I have had a similar issue. I have a duo plan but don't know how to send an invite ? I am not friends with anyone on social media as o f yet.
  • Jose_M
  • Spotify Star
  • 843 Views
  • 18 replies
  • 0 likes
  • 843 Views
  • 18 replies
  • 0 likes

Solved!! How do I get the two months free duo?

I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her. She's down to try it and maybe keep the plan going if she likes Spotify.. But now when I go...

  • Casual Listener
  • I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her.    She's down to try it and ...
  • Jose_M
  • Spotify Star
  • 6299 Views
  • 4 replies
  • 1 likes
  • 6299 Views
  • 4 replies
  • 1 likes

Cambiar administrador de plan duo

El titular del plan dúo con el que cuento perdió su cuenta para acceder y no puede iniciar sesión en spotify, ¿hay alguna forma de que pueda ser yo el nuevo titular del plan?

  • Visitor
  • El titular del plan dúo con el que cuento perdió su cuenta para acceder y no puede iniciar sesión en spotify, ¿hay alguna forma de que pueda ser yo el nuevo titular del plan?
  • Luan
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does payment detail not load?

PlanFree/PremiumCountryNigeriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI click subscription and it takes me to the point I am to put in my card details, but i...

  • Casual Listener
  • Plan Free/Premium Country Nigeria Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I clic...
  • Grenadevandy
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Solved!! spotify gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I redeem 2 or more codes the months add up?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I re...
  • vaajy
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscribe to premium duo in Quebec

Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !

  • Newbie
  • Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !  
  • Alex
  • Spotify Legend
  • 455 Views
  • 6 replies
  • 1 likes
  • 455 Views
  • 6 replies
  • 1 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

  • Casual Listener
  •   Plan Premium 3 months for 9.99 Country   Device chromebook and pixel phone Operating System chrome os, android os   i've tried to buy the plan on my phone and on my laptop....
  • AlejaR
  • Moderator
  • 3780 Views
  • 16 replies
  • 2 likes
  • Payment
    Subscription
  • 3780 Views
  • 16 replies
  • 2 likes

Superuser Contribution desactivacion de cuenta

desactivaron mi cuenta, no entiendo porque si se hice el cargo correspondiente a la tarjeta obviamente me cobraron y después de tres días desactivaron mi cuenta....ayuda!!!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...

  • Visitor
  • desactivaron mi cuenta, no entiendo porque si se hice el cargo correspondiente a la tarjeta obviamente me cobraron y después de tres días desactivaron mi cuenta....ayuda!!! Plan Free/Premium Count...
  • Vasil
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account stopped working

I’ve had Spotify premium for over a year and it all of a sudden stopped working. I’ve paid in full every month and I’m not sure why it stopped. I have a long car ride tomorrow and would love to have it working again

  • Newbie
  • I’ve had Spotify premium for over a year and it all of a sudden stopped working. I’ve paid in full every month and I’m not sure why it stopped. I have a long car ride tomorrow and would love to have ...
  • Eni
  • Moderator
  • 444 Views
  • 4 replies
  • 1 likes
  • 444 Views
  • 4 replies
  • 1 likes

Solved!! Premium familiy

We have 2 premium Duo accounts.1 for me and my wife, and 1 for my kids.I like to combine this into a premium family.But how does this work?Do we have to cancel all duo's?And will my kids lose their music if we do this?It's not really clear to me.

  • Casual Listener
  • We have 2 premium Duo accounts. 1 for me and my wife, and 1 for my kids. I like to combine this into a premium family. But how does this work? Do we have to cancel all duo's? And will my kids lo...
  • AdamDam
  • Spotify Star
  • 577 Views
  • 5 replies
  • 0 likes
  • 577 Views
  • 5 replies
  • 0 likes

Spotify Student, Hulu activation

PlanStudent PremiumCountryUSDeviceHp LaptopOperating SystemWindows My Question or IssueI reactivate my Spotify student account. Showtime has never given me issues. But, Hulu has. Last year I went through the proper avenue to log into my pre-existing ...

  • Visitor
  • Plan Student Premium Country US Device Hp Laptop Operating System Windows   My Question or Issue I reactivate my Spotify student account. Showtime has never given me issues. But, Hulu ...
  • Jose_M
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Subscription

good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?

  • Casual Listener
  • good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?
  • Jose_M
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Account subscription

I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account

  • Visitor
  • I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account
  • Jose_M
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

strange charge on card?

hi all, i was checking my recent transactions earlier and i noticed that spotify had changed from its usual “Spotify USA” name to just “Spotify” and when i tried comparing both merchant info, the “Spotify” one came up with an address to a house in Ne...

  • Newbie
  • hi all, i was checking my recent transactions earlier and i noticed that spotify had changed from its usual “Spotify USA” name to just “Spotify” and when i tried comparing both merchant info, the “Sp...
  • Jose_M
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription faulty

Good morning, I've been paying for a couple of months I cannot seem to log in to my account. My ex used the account while we were together, could it be that he is still signed in?

  • Visitor
  • Good morning, I've been paying for a couple of months I cannot seem to log in to my account. My ex used the account while we were together, could it be that he is still signed in?  
  • OscarDC
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution I upgraded my Premium to Premium Duo, but I'm unable to invite members

I just upgraded my Spotify Premium account to Premium Duo, but I'm unable to invite any members into the family. My account information still displays that I'm a part of the Premium Individual plan.

  • Newbie
  • I just upgraded my Spotify Premium account to Premium Duo, but I'm unable to invite any members into the family. My account information still displays that I'm a part of the Premium Individual plan.
  • Joan
  • Moderator
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

student subsciption changed to premium indiviual

PlanPremiumCountryThe Netherlands DeviceMacbook Air 2020Operating SystemVentura 13.0 My Question or IssueMy student subsciption suddenly changed to a normal individual one without me doing anything. I am still a student, why did my subscription chang...

  • Visitor
  • Plan Premium Country The Netherlands   Device Macbook Air 2020 Operating System Ventura 13.0   My Question or Issue My student subsciption suddenly changed to a normal individual...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes