Paid for 3 months but still have free Spotify

[FrankAnnese]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Bittencourt]

Hi @FrankAnnese, thanks for writing.

If you pay for Premium but aren’t getting Premium features, here are some ways to get back to the beat.

- Log out and back in - This can force an update between your device and account.

Also, check you’re using the right login details. You might have signed up to Premium with a different account.

- Check your plan status:

Go to your account page and scroll to Your plan.

If it says Free, you may have logged into the wrong account page. Try again with different login details. If you’re sure you don’t have another account, see “Check your payment status”.

If it says Premium, log out and back into the app. Sometimes this is needed to sync your account and device.

Also, make sure you log in with the same email address shown on your account page. Otherwise you could log into another account that doesn’t have Premium.

If there’s no email address on your account page, try logging in with Facebook.

Let me know if it helps!