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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11297 Views
  • 24 replies
  • 2 likes
  • 11297 Views
  • 24 replies
  • 2 likes

Solved!! I pay for premium and get ads with everything. I have requested help much:(

I have asked for assistance many times & just give me my freaking money back or do your job and give me what I am paying for. I have already done your job with all the trouble shooting. Just fix it IMMEDIATELY please or I will file a complaint if I d...

  • Visitor
  • I have asked for assistance many times & just give me my freaking money back or do your job and give me what I am paying for. I have already done your job with all the trouble shooting. Just fix ...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Can someone get a strike for sharing a premium account?

My friends and I have been sharing one premium account and now my friend says he got a strike for sharing it and doesn’t show us a proof but still insists that we should log out and now I’m asking if it is true

  • Newbie
  • My friends and I have been sharing one premium account and now my friend says he got a strike for sharing it and doesn’t show us a proof but still insists that we should log out and now I’m asking if...
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Gift card won’t work on premium account.

Reads an error message saying “cannot use a premium gift card code on a pre-existing premium account”. How to fix

  • Visitor
  • Reads an error message saying “cannot use a premium gift card code on a pre-existing premium account”. How to fix
  • Maxim
  • Spotify Star
  • 177 Views
  • 2 replies
  • 1 likes
  • 177 Views
  • 2 replies
  • 1 likes

Can't find gift link from Spotify 1 year gift

PlanPremiumCountryPhilippinesMy Question or IssueIt's my 1 year on spotify and I received an announcement upon opening the app in which I can send 2 months premium to a friend for free. I closed out the app for a few and the popup disappeared. Please...

  • Newbie
  • Plan Premium Country Philippines My Question or Issue It's my 1 year on spotify and I received an announcement upon opening the app in which I can send 2 months premium to a friend for free. I c...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

I have a premium giftcard and after scratching off the label I can't read the code.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDamon
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution trying to change from premium to student but still being charged

PlanStudent/PremiumCountryUSADevice(iPhone 11)Operating System(iOS 16.2) My Question or IssueI recently saw that I was charged for a premium subscription when I am paying for a student subscription. I was never notified or reminded that I needed to r...

  • Visitor
  •   Plan Student/Premium Country USA Device (iPhone 11) Operating System (iOS 16.2)   My Question or Issue I recently saw that I was charged for a premium subscription when I am pa...
  • Selin_Stark
  • Casual Listener
  • 1138 Views
  • 2 replies
  • 0 likes
  • 1138 Views
  • 2 replies
  • 0 likes

Superuser Contribution cannot download & select music with premium account

Cannot download and play spesific music on my playlist. My account is on premium student subscription. In the android device there is a premium button under menu (indicates free subscription, even though I already subscribed)

  • Visitor
  • Cannot download and play spesific music on my playlist. My account is on premium student subscription. In the android device there is a premium button under menu (indicates free subscription, even th...
  • MihailY
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Lost Hulu bc of accidental payment failure

My Question or IssueI have had the old premium plan with free Hulu for years and years. I had to lock my credit card temporarily due to a potential charge mixup elsewhere. I forgot to unlock the card so my Spotify payment failed. When I updated the c...

  • Newbie
  • My Question or Issue I have had the old premium plan with free Hulu for years and years. I had to lock my credit card temporarily due to a potential charge mixup elsewhere. I forgot to unlock the ca...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

not able to cancel my premium family plan

there is no option for me to cancel my premium family plan. i can only add or remove members.

  • Visitor
  • there is no option for me to cancel my premium family plan. i can only add or remove members.
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium plan student

I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't get the premium, and the autopay is on. Plan Priem...

  • Newbie
  • I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't...
  • Elena
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Find account that I'm being charged for

I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account

  • Visitor
  • I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account
  • Elena
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment isn't going through even though my card is working.

Whenever I try to pay for my premium subscription, I keep getting a pop-up telling me that there was a payment issue and to try again later. I've tried several times and I have bought other things with this card but Spotify is the only thing that isn...

  • Visitor
  • Whenever I try to pay for my premium subscription, I keep getting a pop-up telling me that there was a payment issue and to try again later. I've tried several times and I have bought other things wi...
  • Eni
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Charged more fro student subscription

PlanPremiumCountrySingaporeMy Question or IssueI have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?

  • Casual Listener
  • Plan Premium Country Singapore My Question or Issue I have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?
  • Selin_Stark
  • Casual Listener
  • 718 Views
  • 2 replies
  • 3 likes
  • 718 Views
  • 2 replies
  • 3 likes

Premium duo adress issue

Hello.Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland.I've subscribed to premium duo plan today and wanted to invite him.We both put the same adress that we're staying, even tried ...

  • Visitor
  • Hello. Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland. I've subscribed to premium duo plan today and wanted to invite him. We...
  • Maxim
  • Spotify Star
  • 321 Views
  • 3 replies
  • 2 likes
  • 321 Views
  • 3 replies
  • 2 likes

Superuser Contribution DUO subscription

I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as I've already got premium so how, for the love of al...

  • Regular
  • I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as ...
  • orangedistrict
  • Newbie
  • 981 Views
  • 9 replies
  • 3 likes
  • Duo
  • 981 Views
  • 9 replies
  • 3 likes

Superuser Contribution Keep getting Who’s listening on my tv but can’t click through

I’m showing up as the one listening, username is correct but nothing happens when I click on my “circle”

  • Visitor
  • I’m showing up as the one listening, username is correct but nothing happens when I click on my “circle”
  • Oldhoopdawg
  • Visitor
  • 3701 Views
  • 10 replies
  • 0 likes
  • 3701 Views
  • 10 replies
  • 0 likes

My duo plan isn’t letting me add another person

PlanDuo premiumCountrySouth Africa Device(iPhone 7)Operating System(iOS 12) My Question or IssueMy Spotify soo plan isn’t working when I’m trying to log in for my brother on his account we stay in the same house when I confirm the address there’s a m...

  • Casual Listener
  •   Plan Duo premium Country South Africa  Device (iPhone 7) Operating System (iOS 12)   My Question or Issue My Spotify soo plan isn’t working when I’m trying to log in for m...
  • Maxim
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing myself from a Premium Duo if I am not the admin

Hello...I want to know if I can remove myself from the Premium Duo plan by canceling it, having in mind that I am not the admin?Or if I cancel it, I will cancel the plan even for him?Thank you

  • Visitor
  • Hello... I want to know if I can remove myself from the Premium Duo plan by canceling it, having in mind that I am not the admin? Or if I cancel it, I will cancel the plan even for him? Thank you
  • Maxim
  • Spotify Star
  • 1227 Views
  • 1 replies
  • 0 likes
  • 1227 Views
  • 1 replies
  • 0 likes

Payment problems

PlanFree/premiumCountrySaudi Arabia Device(huawei nova 7 5g )Operating System( Android ) My Question or IssueMy Spotify account cant get me premium eve tho my card works fine with other apps like steam and epic games i have tried multiple times but n...

  • Newbie
  • Plan Free/premium Country Saudi Arabia  Device (huawei nova 7 5g ) Operating System ( Android )   My Question or Issue My Spotify account cant get me premium eve tho my card works...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution My card doesn't work

My new bank card took a while to arrive. My account went back to free. the new card does not work. Even in private window, even when trying another card

  • Visitor
  • My new bank card took a while to arrive. My account went back to free. the new card does not work. Even in private window, even when trying another card
  • Vasil
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes