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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8119 Views
  • 23 replies
  • 2 likes
  • 8119 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment came out twice in 3 days. This has happend for the second month in a row

I check my plan and it's due around the last days of the month. Spotify came out for 15.99 on the 29th like planned but I see on my bank statement another payment for 15.99 from spotify on the 2nd. This happened in June-July (29th and 2nd) and May-Ju...

  • Newbie
  • I check my plan and it's due around the last days of the month. Spotify came out for 15.99 on the 29th like planned but I see on my bank statement another payment for 15.99 from spotify on the 2nd. T...
  • Lyubka
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment went through but no premium

My Question or IssueMy payment went through but I have no premium access. Can someone help me, thanks :).

  • Visitor
  • My Question or Issue My payment went through but I have no premium access. Can someone help me, thanks :).
  • Joan
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Says that it couldn’t take my payment when i paid for premium on June 23rd

I paid for my premium account June 23rd, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t loose any money right now.

  • Visitor
  • I paid for my premium account June 23rd, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, an...
  • Yordan
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Will my father keep his playlists if we start a Premium Duo plan together?

My father has been using Spotify for free for years now. I already use my own Spotify Premium Individual account and I would like to switch to a Duo plan with him as we live together. Will my father keep his playlists, saved music, follows if I start...

  • Casual Listener
  • My father has been using Spotify for free for years now. I already use my own Spotify Premium Individual account and I would like to switch to a Duo plan with him as we live together. Will my father ...
  • wikibiswiki
  • Casual Listener
  • 745 Views
  • 2 replies
  • 0 likes
  • 745 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Contínuas falhas no método de pagamento

PlanFree/PremiumCountryBrazilDevice(Samsung Galaxy S7/Dell Inspiron 11)Operating System(Android Oreo/Windows 10) My Question or IssueBom, estou há quatro dias tentando voltar a ser assinante Premium após ter tido minha assinatura cancelada em razão d...

pedroprimeiro_1-1583199308629.png
  • Casual Listener
  • Plan Free/Premium Country Brazil Device (Samsung Galaxy S7/Dell Inspiron 11) Operating System (Android Oreo/Windows 10)   My Question or Issue Bom, estou há quatro dias tentando v...
  • natsousasilva
  • Visitor
  • 27159 Views
  • 51 replies
  • 12 likes
  • payment issue
  • 27159 Views
  • 51 replies
  • 12 likes

Superuser Contribution Paid for premium on wrong account

PlanFree to PremiumCountryUK How can I transfer this to the account I use? many thanks My Question or Issue

  • Casual Listener
  • Plan Free to Premium Country UK   How can I transfer this to the account I use?     many thanks    My Question or Issue  
  • MihailY
  • Moderator
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Superuser Contribution POR QUE O SPOTIFY BLOQUEOU 110 EUR NA MINHA CONTA ?

PRECISO QUE O SPOTIFY FAÇA O DESBLOQUEIO DO VALOR DE 110,11 EUR DO DÉBITO DIREITO DA MINHA CONTA . CONTRATEI UM PLANO DUO DE 8,99 EUR . QUE PALHAÇADA É ESSA ? APENAS UM DIA DE. CONTRATO E JA VAMOS PRO TRIBUNAL?

  • Visitor
  • PRECISO QUE O SPOTIFY FAÇA O DESBLOQUEIO DO VALOR DE 110,11 EUR DO DÉBITO DIREITO DA MINHA CONTA . CONTRATEI UM PLANO DUO DE 8,99 EUR . QUE PALHAÇADA É ESSA ? APENAS UM DIA DE. CONTRATO E JA VAMOS PR...
  • MihailY
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Changing from Premium family to Premium Duo not possible

PlanPremiumCountryThe NetherlandsDevicelaptop, phonesOperating SystemWindows 11, Android 13 My Question or IssueWe currently have a Premium Family plan, however we do not use more than 2 accounts and live at the same address, so I want to switch our ...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device laptop, phones Operating System Windows 11, Android 13   My Question or Issue We currently have a Premium Family plan, however we do...
  • nljvm
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

The other user is not able to enroll on the premium duo plan

My partner is currently on the spotify premium plan, while i got myself an premium Duo subscription, and share the invite link to my partner. After her entering the adress details, the enrolment page, says "There was a problem". Not able to make any ...

  • Visitor
  • My partner is currently on the spotify premium plan, while i got myself an premium Duo subscription, and share the invite link to my partner. After her entering the adress details, the enrolment page...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Apple billing service

I usually pay through apples billing service, however Spotify is stopping this as a way of payment for me from the 19th of July so I need to start a new subscription, will my account be the same with all the same songs etc?

  • Visitor
  • I usually pay through apples billing service, however Spotify is stopping this as a way of payment for me from the 19th of July so I need to start a new subscription, will my account be the same with...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Apareció que gané el link de regalar 2 meses de premium pero desapareció

Cuando ingresé a Spotify me decía que gané un link para poder compartir spotify premium, hice click pero me movió a chrome y tenía ingresada otra cuenta de spotify entonces me dió error, me desloguie de esa cuenta para poder ingresar a la ganadora pe...

  • Visitor
  • Cuando ingresé a Spotify me decía que gané un link para poder compartir spotify premium, hice click pero me movió a chrome y tenía ingresada otra cuenta de spotify entonces me dió error, me desloguie...
  • potsuru
  • Visitor
  • 20425 Views
  • 5 replies
  • 2 likes
  • 20425 Views
  • 5 replies
  • 2 likes

Superuser Contribution Duo Activation

I just added a Primum Duo plan for me and my wife and when I send the activation link via Messager, email or Text the Duo plan still show I have "1 Account Available" also "1/2 Premium accounts being used" When she clicks on the link (BTW she is in G...

  • Casual Listener
  • I just added a Primum Duo plan for me and my wife and when I send the activation link via Messager, email or Text the Duo plan still show I have "1  Account Available" also "1/2 Premium accounts...
  • OscarDC
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Can’t login using username and don’t have any email linked

My username is 31wykhfy2d6yjiaypryewywrfxna. I don’t have any email address linked to this account and it is on Premium plan. I wish to cancel it but cannot login. Please help!!!

  • Visitor
  • My username is 31wykhfy2d6yjiaypryewywrfxna. I don’t have any email address linked to this account and it is on Premium plan. I wish to cancel it but cannot login. Please help!!!
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Can I pay for Premium Duo with a Dutch creditcard while living in Belgium?

I'm from the Netherlands, but live in Belgium. I only have a Dutch creditcard. I want to subscribe for a Premium Duo account with my address in Belgium, but if I select 'Belgium' as country, I cannot pay with my Dutch creditcard. I'm afraid that if I...

  • Visitor
  • I'm from the Netherlands, but live in Belgium. I only have a Dutch creditcard. I want to subscribe for a Premium Duo account with my address in Belgium, but if I select 'Belgium' as country, I cannot...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help transferring a new premium subscription to my existing account

Hi, my Spotify subscription canceled, I tried to renew my subscription and Spotify made a new account under my Facebook name.. now I am paying for a subscription that I don’t even use as my playlists are on my original subscription.. how do I transfe...

  • Visitor
  • Hi, my Spotify subscription canceled, I tried to renew my subscription and Spotify made a new account under my Facebook name.. now I am paying for a subscription that I don’t even use as my playlists...
  • OscarDC
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Help with Spotify premium duo

My partner created a new account because we thought that his spotify account is still in Canada. We were both for a year in canada. We are now back in Germany. My account says in the settings that I'm in Germany, his as well. I put the same address f...

  • Visitor
  • My partner created a new account because we thought that his spotify account is still in Canada. We were both for a year in canada. We are now back in Germany. My account says in the settings that I'...
  • Maxim
  • Spotify Star
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Superuser Contribution I had a student account but i am charged for premium plan

I have student account but I m charged for premium PlanStudenttCountrySamsung s22Android My Question or IssueWhy am I charged for premium plan

  • Newbie
  • I have student account but I m charged for premium  Plan Studentt Country Samsung s22 Android    My Question or Issue Why am I charged for premium plan 
  • Joan
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes