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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55241 Views
  • 23 replies
  • 4 likes
  • 55241 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33694 Views
  • 19 replies
  • 2 likes
  • 33694 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 23062 Views
  • 11 replies
  • 1 likes
  • 23062 Views
  • 11 replies
  • 1 likes

Superuser Contribution "Buy a $60 Spotify eGift for $47.50" - "Not applicable to Residents of Quebec"

My Question or IssueI saw this on eBay, and the seller is paypal.digital.gifts, so it is legitimate, not a scam: "Buy a $60 Spotify eGift for $47.50 - Email Delivery - CA Only". Then I saw the terms and conditions: "Redeemable only for full price sta...

  • Regular
  •     My Question or Issue I saw this on eBay, and the seller is paypal.digital.gifts, so it is legitimate, not a scam: "Buy a $60 Spotify eGift for $47.50 - Email Delivery - CA Only". &n...
  • not_a_robot_sp
  • Newbie
  • 807 Views
  • 6 replies
  • 0 likes
  • 807 Views
  • 6 replies
  • 0 likes

I can't sign up for a premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! The second day I can't pay for a subscription for two, I found out that there is no mi...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello! ...
  • Jose_M
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Failed Thailand

PlanFreeCountryCountryDeviceiPhone 6 My Question or IssueIn September I paid for 3 months of Spotify premium (a deal) with AIS as my mobile provider. When I went to renew it early this month, my payment failed. I got errors every time I tried. I cont...

  • Visitor
  • Plan Free Country Country Device iPhone 6   My Question or Issue In September I paid for 3 months of Spotify premium (a deal) with AIS as my mobile provider. When I went to renew it earl...
  • Mihail
  • Spotify Legend
  • 762 Views
  • 1 replies
  • 1 likes
  • 762 Views
  • 1 replies
  • 1 likes

[All Platforms] Exsisting Loyal Customers

Only new customers get months free, long standing loyal customers get nothing

  • Casual Listener
  • Only new customers get months free, long standing loyal customers get nothing 
  • Rick37
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • All Platforms
  • 231 Views
  • 2 replies
  • 0 likes

EGift card

Hello,can i buy an eGift card redeemable in Latvia?thanks

  • Visitor
  • Hello, can i buy an eGift card redeemable in Latvia? thanks
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

How about making premium subscription available in app?

This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium account in my Spotify app - both from my iPhone and my iPad. Th...

  • Visitor
  • This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up.  I was trying to promote my account to a premium ...
  • Maxim
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • iOS
    Partnership
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Browse] Getting billed for free account

I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for the COMMUNITY. Yet SPOTIFY is the one that should he...

  • Visitor
  • I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for t...
  • Ivan
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Browse
  • 195 Views
  • 1 replies
  • 0 likes

Help duo plan

My Question or IssueI am trying to switch to duo plan, but its keeps saying unable to subscribe to spotify?I am already subscribed i just want to upgrade.

  • Visitor
  •     My Question or Issue I am trying to switch to duo plan, but its keeps saying unable to subscribe to spotify? I am already subscribed i just want to upgrade. 
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! What after gift card period ends?

Hi, I have a question about what happens when gift card period has ended?Will subscription automatically return to free status?Is it required to enter credit card details upfront when using gift card and what happens when I will not provide credit ca...

  • Visitor
  • Hi,   I have a question about what happens when gift card period has ended? Will subscription automatically return to free status? Is it required to enter credit card details upfront when us...
  • Billy-J
  • Spotify Star
  • 817 Views
  • 1 replies
  • 0 likes
  • 817 Views
  • 1 replies
  • 0 likes

Spotify took money from my old account

I created a premium Spotify account long time ago but i didnt have money in my credit card. Then i forgot my mail and lost that account (mail on the attachment is my personal mail to communicate with you).2 days ago i deposited 55TRY to my credit car...

  • Casual Listener
  • I created a premium Spotify account long time ago but i didnt have money in my credit card. Then i forgot my mail and lost that account (mail on the attachment is my personal mail to communicate with...
  • Billy-J
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Solved!! Can't join a family

PlanFreeCountryUSADevice-Operating System- My Question or IssueI have a problem. Earlier (January 7, 2020) I joined a family, I was in it for quite a long time, somewhere until the end of October 2020. Then I had to go out. Recently I wanted to re-en...

  • Casual Listener
  • Plan Free Country USA Device - Operating System -   My Question or Issue I have a problem. Earlier (January 7, 2020) I joined a family, I was in it for quite a long time, somewhere unt...
  • Billy-J
  • Spotify Star
  • 1181 Views
  • 3 replies
  • 0 likes
  • 1181 Views
  • 3 replies
  • 0 likes

I need to leave a Premium Family group

Plan FamilyFree/Premium PremiumCountry Panama Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCurrently I am part of a Premium Family plan, but I ne...

  • Casual Listener
  • Plan Family Free/Premium Premium Country Panama   Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10 (iOS 10, Android Oreo, Windows 10,...
  • TreyAnastasio
  • Spotify Star
  • 8717 Views
  • 3 replies
  • 1 likes
  • 8717 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot subscribe to Premium Student

I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so. Plan : StudentFree/Premium : PremiumCountry : India

  • Casual Listener
  • I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so.   Plan : Student F...
  • Ivan
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Refund

My Question or IssueMy ex has my credit card saved on her account and it was just charged for her subscription. How can I get this removed and the charge reversed?thank you

  • Visitor
  • My Question or Issue My ex has my credit card saved on her  account and it was just charged for her subscription. How can I get this removed and the charge reversed? thank you  
  • Billy-J
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

i cant start trial because of the payment

PlanFreeCountryGeorgiaDeviceHuawei elate, windows 10 pcOperating Systemandroid, windows 10 My Question or Issueso spotify isnt available in my country (georgia) so i had to make account through vpn that was set on united states. i want to start a fre...

  • Casual Listener
  • Plan Free Country Georgia Device Huawei elate, windows 10 pc Operating System android, windows 10   My Question or Issue so spotify isnt available in my country (georgia) so i had to m...
  • Billy-J
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

PlanPremium/Student CountryGermany Device(iPhone 7 Operating System(iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in August But just Recently saw that I was charged for both Premium and Premium Student since August even t...

  • Visitor
  •   Plan Premium/Student  Country Germany  Device (iPhone 7  Operating System (iOS 13.6   Hey I upgraded my Spotify Premium To Spotify Premium Student back in Augus...
  • Alex
  • Moderator
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution FB ACCOUNT LINKED TO SPOTIFY WAS DISABLED

CountryPhilippinesDevice Operating SystemAndroid Oreo My Question or IssueMy facebook account which I used to register my premium spotify account was permanently disabled by FB community for some reason that I'm not aware of. I can no longer access m...

  • Visitor
  •   Country Philippines Device   Operating System Android Oreo   My Question or Issue My facebook account which I used to register my premium spotify account was permanentl...
  • CarlosE
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account lost....

Hi, I have a premium account for 6 month. Everything is paid...This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used facebook. it told me that no account is linked...Then login directly with login - ...

  • Visitor
  •   Hi,   I have a premium account for 6 month.   Everything is paid... This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used fac...
  • Ver
  • Spotify Legend
  • 379 Views
  • 11 replies
  • 0 likes
  • 379 Views
  • 11 replies
  • 0 likes

Superuser Contribution Payment failed, but nothing wrong with bank account

PlanPremium / Family CountryNetherlandsMy Question or IssueThe Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course I visited my Spotify account as fast as possible to check what is ...

  • Casual Listener
  • Plan Premium / Family  Country Netherlands My Question or Issue The Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course ...
  • Alex
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Hi

I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either

  • Visitor
  • I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either  
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes