Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

The other user is not able to enroll on the premium duo plan

The other user is not able to enroll on the premium duo plan

My partner is currently on the spotify premium plan, while i got myself an premium Duo subscription, and share the invite link to my partner. After her entering the adress details, the enrolment page, says "There was a problem". Not able to make any progress, please help.
Reply
1 Reply

Hey @fernandezvijay ,

 

Thanks for reaching out.


Can you please let me know if she's currently on Premium Individual, Premium Duo, or Premium Family? 🙂 She can check this by logging into her account at https://spotify.com/account.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random