Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9639 Views
  • 23 replies
  • 2 likes
  • 9639 Views
  • 23 replies
  • 2 likes

Why am I being charged twice this month?

I was charged on the 12th for the month of July for my individual premium account and Spotify is attempting to charge me again on the 17th of July for the same thing

  • Visitor
  • I was charged on the 12th for the month of July for my individual premium account and Spotify is attempting to charge me again on the 17th of July for the same thing
  • Bittencourt
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Why am I being charged for full price when I have a student discount ?

I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.

  • Visitor
  • I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Why can’t I join to the Duo plan my son has opened?

My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are currently in the same address but it still doesn’t w...

  • Visitor
  • My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are c...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Audio book allocation not reset at start of new billing cycle

My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks

  • Visitor
  • My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks
  • Bemo122
  • Casual Listener
  • 108 Views
  • 2 replies
  • 1 likes
  • 108 Views
  • 2 replies
  • 1 likes

Superuser Contribution Вчера снялись деньги за подписку Duo, но подключилось только на один аккаун

Вы может мне вернуть деньги? А я заново подключу эту подписку

  • Visitor
  • Вы может мне вернуть деньги? А я заново подключу эту подписку
  • Elena
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month premium free offer - how to accept offer?

I entered both codes provided on the 'Verify Offer Code' screen. Neither code worked. Does anyone have an web address for Spotify chat, customer service, or a phone number for Spotify? I want to be a customer but need help!

  • Newbie
  • I entered both codes provided on the 'Verify Offer Code' screen. Neither code <snip - Moderator edit> worked. Does anyone have an web address for Spotify chat, customer service, or a ...
  • Vasil
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can i not use my key from Media Expert on my account?

I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.

  • Visitor
  • I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.
  • Elena
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Premium individual week

I had an offer that if i purchase premium individual week plan 4 times i would get 5th premium plan for just 2 rupees but after purchasing it for 4 times i am not getting any option to redeem the 5th plan for 2 rupees

  • Visitor
  • I had an offer that if i purchase premium individual week plan 4 times i would get 5th premium plan for just 2 rupees but after purchasing it for 4 times i am not getting any option to redeem the 5th...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Don’t want audio books

Bundled without my consent

  • Visitor
  • Bundled without my consent
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Why am I not eligible for premium at 59/- for 3 months offer ?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Maxim
  • Spotify Star
  • 1456 Views
  • 1 replies
  • 0 likes
  • 1456 Views
  • 1 replies
  • 0 likes

Why can't I play audiobooks on my premium family plan?

I used to be able to listen to audiobooks on my individual premium plan, but now that I've switched to a family premium plan, that is no longer an option. Spotify makes me purchase the audiobook to listen to it. Is there a reason why I am not able to...

  • Visitor
  • I used to be able to listen to audiobooks on my individual premium plan, but now that I've switched to a family premium plan, that is no longer an option. Spotify makes me purchase the audiobook to l...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Como cancelar mi suscripción individual si no me lo permite la web?

Intento cancelar mi suscripción individual pero al dar clic en Cambiar Plan me aparece una pagina en blanco, sin opciones lo que no me permite cancelar el plan actual.

  • Visitor
  • Intento cancelar mi suscripción individual pero al dar clic en Cambiar Plan me aparece una pagina en blanco, sin opciones lo que no me permite cancelar el plan actual.
  • Bittencourt
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can someone explain me how does the play of rupees 59 for 3 months works and how much I have to pay

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Error message when attempting to upgrade from Premium Individual to Duo

PlanFree Trial converting to Premium IndividualCountryUSADeviceiPhone 13Operating SystemWindows 10 on laptop My Question or IssueI keep getting this error message when attempting to upgrade from Premium Individual to Premium Duo with "manage subscrip...

  • Casual Listener
  • Plan Free Trial converting to Premium Individual Country USA Device iPhone 13 Operating System Windows 10 on laptop   My Question or Issue I keep getting this error message when atte...
  • Maxim
  • Spotify Star
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Miss informed of subscription price ! !

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello I was attracted to your offer of one month free premium with the option of paying $2.99...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or IssueHello I w...
  • Mellrocks
  • Casual Listener
  • 960 Views
  • 2 replies
  • 0 likes
  • 960 Views
  • 2 replies
  • 0 likes

Why am I getting hardwired adverts when I have duo plan?

I was listening to a podcast and I've got an Advertisement for ice creams or whatever, even tho I am paying for the DUO plan.

  • Visitor
  • I was listening to a podcast and I've got an Advertisement for ice creams or whatever, even tho I am paying for the DUO plan.
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Revolut payment

Hi there, I am trying to use my Revolut card to make a purchase but it seems it doesn't work. The message I get says I need to change my country location, which is Romania. Any ideas?

  • Casual Listener
  • Hi there,   I am trying to use my Revolut card to make a purchase but it seems it doesn't work.   The message I get says I need to change my country location, which is Romania.   ...
  • Not applicable
  • 86332 Views
  • 81 replies
  • 21 likes
  • 86332 Views
  • 81 replies
  • 21 likes