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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13315 Views
  • 26 replies
  • 2 likes
  • 13315 Views
  • 26 replies
  • 2 likes

Superuser Contribution دفعت الفلوس والاشتراك لسه علدي

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Ivelina
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! I never subscribed to Spotify and have been paying since May 28, 2023. Can someone help?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I have a login into Spotify but I didn't subscribe to it. When I bring up my account it say...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue.   ...
  • Not applicable
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo but still getting ads

Plan: PremiumCountry: The Netherlands Device: OneNote Plus + MSI GF65 10SDR-1250NLOperating System: Android 11 + Windows 10 Home (tried the app + web player) My Question or IssueI share a Premium Duo account with my fiancee but I am still getting ads...

  • Casual Listener
  • Plan: Premium Country: The Netherlands   Device: OneNote Plus + MSI GF65 10SDR-1250NL Operating System: Android 11 + Windows 10 Home (tried the app + web player)   My Q...
  • Dosaki
  • Visitor
  • 10503 Views
  • 15 replies
  • 1 likes
  • 10503 Views
  • 15 replies
  • 1 likes

Saying I'm not eligible for student premium three months even though i'm accredited?

PlanFree/PremiumCountryPakistanDeviceiPhone 15 My Question or IssueI verfiied myself as a student a few days ago. Today, when I was about to apply for the student premium, I saw that the offer was now available for three months. when i tried to subsc...

  • Casual Listener
  • Plan Free/Premium Country Pakistan Device iPhone 15   My Question or Issue I verfiied myself as a student a few days ago. Today, when I was about to apply for the student premium, I saw ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify charged me and closed my account an hour later

I was charged for my Duo account, and an hour later, the account was closed down. I received an email stating that they suspect we don't live in the country we subscribed from — which isn't true, as we've been living here for the past three years. No...

  • Casual Listener
  • I was charged for my Duo account, and an hour later, the account was closed down. I received an email stating that they suspect we don't live in the country we subscribed from — which isn't true, as ...
  • SHITSERVICE
  • Casual Listener
  • 141 Views
  • 3 replies
  • 1 likes
  • 141 Views
  • 3 replies
  • 1 likes

Superuser Contribution plan information widget unavailable

PlanDuo PremiumCountryPhilippinesDevice(iPhone 8 11)Operating System(iOS 17) My Question or IssueBasically I already purchased the Duo premium. As I was going to input my address, the app suddenly stopped working so I had to close it. But when I open...

  • Newbie
  • Plan Duo Premium Country Philippines Device (iPhone 8 11) Operating System (iOS 17)   My Question or Issue Basically I already purchased the Duo premium. As I was going to input my add...
  • Eni
  • Moderator
  • 1338 Views
  • 26 replies
  • 4 likes
  • 1338 Views
  • 26 replies
  • 4 likes

Superuser Contribution No option to join Family premium plan

Hi,I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Logs from browser when it happens and it seems that ther...

  • Casual Listener
  • Hi, I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Log...
  • Not applicable
  • 535 Views
  • 5 replies
  • 0 likes
  • 535 Views
  • 5 replies
  • 0 likes

Superuser Contribution Help adding person to duo plan?

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...

  • Visitor
  • My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...
  • Vasil
  • Moderator
  • 5005 Views
  • 8 replies
  • 0 likes
  • 5005 Views
  • 8 replies
  • 0 likes

can I install spotify on multiple devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • bensi1
  • Visitor
  • 247 Views
  • 3 replies
  • 2 likes
  • 247 Views
  • 3 replies
  • 2 likes

Spotify subscription gift for boyfriend’s birthday

PlanPremium CountryBulgaria My Question or IssueHello, I’m interested in gifting my boyfriend a Spotify Premium subscription for his birthday. I’ve been really happy with the service and would love for him to enjoy it too. We are based in Sofia, Bulg...

  • Visitor
  • Plan Premium   Country Bulgaria   My Question or Issue Hello,   I’m interested in gifting my boyfriend a Spotify Premium subscription for his birthday. I’ve been really happy ...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

can I get a refund for my Spotify premium as I forgot to cancel it

but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month

  • Visitor
  • but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month
  • Billy-J
  • Spotify Star
  • 10784 Views
  • 5 replies
  • 0 likes
  • 10784 Views
  • 5 replies
  • 0 likes

necesito activar mi tarjeta de regalo pero no me deja

pongo mi codigo pero dice que no es valido pero siempre al mes o 2 meses ya puedo activarla , tienen que mejorar en ese punto. youtube premiun les esta ganando

  • Visitor
  • pongo mi codigo pero dice que no es valido pero siempre al mes o 2 meses ya puedo activarla , tienen que mejorar en ese punto. youtube premiun les esta ganando
  • Billy-J
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

I want to edit my payment method so I can be able to choose when to pay

I don't want to be automatically charged for my premium plan,I want to be the one to choose when to pay and when not to

  • Visitor
  • I don't want to be automatically charged for my premium plan,I want to be the one to choose when to pay and when not to
  • Billy-J
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

cant activate code

PlanPremiumCountryGermany DeviceiPhone 14 Pro Max, ComputerOperating SystemiOS 18, Windows 11 My Question or IssueHello I bought voucher cards for Germany and was able to activate 4 of them (2x 10€ and 2x 30€) now my premium runs until 19.07.2025 Now...

  • Visitor
  • Plan Premium Country Germany   Device iPhone 14 Pro Max, Computer Operating System iOS 18, Windows 11   My Question or Issue Hello I bought voucher cards for Germany and was abl...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I accidentally subscribed on the wrong account

I went to purchase Spotify premium but after buying it my account still showed up as free. After further investigation I realized that u accidentally bought the subscription for a different account.

  • Newbie
  • I went to purchase Spotify premium but after buying it my account still showed up as free. After further investigation I realized that u accidentally bought the subscription for a different account.
  • ribezaz
  • Spotify Star
  • 127 Views
  • 1 replies
  • 1 likes
  • 127 Views
  • 1 replies
  • 1 likes

Superuser Contribution Duo plan member still getting adds

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hi I pay for Spotify duo. My Spotify is fine but the other duo member is still getting adds....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Eni
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

1 account with 2 family plans

PlanFamily PlanCountrySingaporeDeviceiPhoneOperating SystemiOS My Question or IssueI have a Spotify account with a family plan currently, I would like to add another family plan within the same account as I have maxed out the 6 users, and I need to a...

  • Visitor
  • Plan Family Plan Country Singapore Device iPhone Operating System iOS   My Question or Issue I have a Spotify account with a family plan currently, I would like to add another family p...
  • Bittencourt
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says i'm not eligible for Premium individual

 every time i try get a premium individual it keeps saying im not eligible but won't tell me why? 

Screenshot_20210120-065454_Chrome.jpg Screenshot_20210120-065447_Chrome.jpg
  • Casual Listener
  •  every time i try get a premium individual it keeps saying im not eligible but won't tell me why?  
  • trinilausen
  • Visitor
  • 95597 Views
  • 114 replies
  • 8 likes
  • eligiblity
    Help Spotify!
  • 95597 Views
  • 114 replies
  • 8 likes