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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4632 Views
  • 23 replies
  • 2 likes
  • 4632 Views
  • 23 replies
  • 2 likes

I am being charged twice for one spoify account(premium).

I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?

  • Visitor
  • I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
  • Billy-J
  • Spotify Star
  • 3341 Views
  • 1 replies
  • 0 likes
  • 3341 Views
  • 1 replies
  • 0 likes

Didn't receive any email to accept new prices

PlanPremiumCountryPolandDevice(iPhone 11)Operating System(iOS 17) My Question or IssueI can't accept the new prices of my Premium Family plan and I can't do it in my app too

  • Visitor
  • Plan Premium Country Poland Device (iPhone 11) Operating System (iOS 17)   My Question or Issue I can't accept the new prices of my Premium Family plan and I can't do it in my app too
  • Billy-J
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Error when trying to change plan

PlanPremiumCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI've just moved from UK to NZ and I'm trying to change my plan from Family to Individual but I keep getting this message: "error Oops! Something went wrong, please t...

  • Casual Listener
  • Plan Premium Country New Zealand   Device PC Operating System Windows 10   My Question or Issue I've just moved from UK to NZ and I'm trying to change my plan from Family to Indi...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution 403 Forbidden Error in Browser

I try to use Spotify in my browser.But in every Browser (Edge, Firefox, Chrome) no matter if private mode or not, I get a "403 Forbidden" Error.Nothing is loaded and I even do not have the chance to log in with my account.I'm using Windows 11 in Azur...

  • Newbie
  • I try to use Spotify in my browser. But in every Browser (Edge, Firefox, Chrome) no matter if private mode or not, I get a "403 Forbidden" Error. Nothing is loaded and I even do not have the chance...
  • Susan_GP
  • Moderator
  • 2814 Views
  • 14 replies
  • 7 likes
  • browser
  • 2814 Views
  • 14 replies
  • 7 likes

Issues when redeem Spotify gift card

My Question or IssueI redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify free and that I need to subscribe to premium in the main page I tried once...

  • Casual Listener
  •     My Question or Issue I redeem a code and it says that it was successfully applied to the account and  I can use the Spotify premium service however my account still says Spotify...
  • Maxim
  • Spotify Star
  • 152 Views
  • 3 replies
  • 0 likes
  • 152 Views
  • 3 replies
  • 0 likes

Problema com a Cobrança

Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes.Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esquecendo disso e continuam me cobrando. Isso tá me deix...

  • Visitor
  • Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes. Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esqu...
  • Bittencourt
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial period

My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, that page is just blank. Does Spotify really care ab...

  • Visitor
  • My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, t...
  • Yordan
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to switch back to student premium

Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a way that I can just be charged with the 5.99 and get ...

  • Newbie
  • Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a wa...
  • Ivelina
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero reactivar mi plan premium que ya pague y cancele sin querer

se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague

  • Casual Listener
  • se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
  • MihailY
  • Moderator
  • 233 Views
  • 4 replies
  • 0 likes
  • 233 Views
  • 4 replies
  • 0 likes

Refund for an Unused Duo Premium

Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription yesterday (Jan 15). Afterwards, I switched to Family Premium but I ...

  • Newbie
  • Hi,    I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription y...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Duo plan - switching manager and member

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we Have a duo plan but the manager does not listen to audiobooks and the member would like to. How do we switch t...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   we Have a duo plan but the ma...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Home address not working

My Question or IssueI am trying to subscribe to a premium family plan but when I type the home address (which is the exact address as the owner’s), it pops up this message: “there has been an issue please try again later”

  • Music Fan
  • My Question or Issue I am trying to subscribe to a premium family plan but when I type the home address (which is the exact address as the owner’s), it pops up this message: “there has been an iss...
  • nicoortiz240
  • Music Fan
  • 198 Views
  • 8 replies
  • 0 likes
  • 198 Views
  • 8 replies
  • 0 likes

Mudança de país

Vou me mudar para os Estados Unidos se eu assinar o spotify no Brasil após minha mudança irei continuar pagando em reais?

  • Newbie
  • Vou me mudar para os Estados Unidos se eu assinar o spotify no Brasil após minha mudança irei continuar pagando em reais?  
  • Bittencourt
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Solved!! Lost AI Dj after changing from Student to Family Premium plans.

Lost AI Dj after changing from Student to Family Premium plans.PlanFamily PremiumCountryCanadaDevice(iPhone 13, Macbook Pro late 2016)Operating System(iOS 13, Windows 10,etc.) My Question or IssueAs stated above, I used to enjoy the AI DJ feature whe...

  • Casual Listener
  •   Lost AI Dj after changing from Student to Family Premium plans. Plan Family Premium Country Canada Device (iPhone 13, Macbook Pro late 2016) Operating System (iOS 13, Windows 10,etc.)...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium User Being Served Ads Constantly, this is unacceptable

PlanPremium My Question or IssueI have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples of ads which are being served to me: 1) Spotify Earth Day "Earth's New E...

  • Regular
  • Plan Premium   My Question or Issue I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads.   Examples...
  • zbn
  • Newbie
  • 1650 Views
  • 21 replies
  • 5 likes
  • 1650 Views
  • 21 replies
  • 5 likes

Solved!! Tax México

PlanPremium FamilyCountryMexico DeviceiPhone XOperating System(iOS 10, Android, Windows 10) My Question or IssueI need the electronic invoice for the payment of the service. tax invoice in Mexico

  • Visitor
  • Plan Premium Family Country Mexico  Device iPhone X Operating System (iOS 10, Android, Windows 10)   My Question or Issue I need the electronic invoice for the payment of the ser...
  • nataliaC1
  • Visitor
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify me hiso el cobro y no tengo premium

Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify en el nuevo telefono no me aparece mi cuenta premiu...

  • Visitor
  • Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify ...
  • Maria
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No ads on free

I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm glad I haven't had to deal with ads yet, but I'm rea...

  • Visitor
  • I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm g...
  • LefebvreQuebec
  • Visitor
  • 59893 Views
  • 4 replies
  • 4 likes
  • 59893 Views
  • 4 replies
  • 4 likes

If I move to a country with a lower subscription price- does my subscription change?

hi! I have a question about the price I'm paying for Spotify premium.I made an account in Denmark, where I was paying 108 dkk. Now, I moved to Poland, where the subscription is significantly lower for the same service. I changed my card to the Polish...

  • Visitor
  • hi! I have a question about the price I'm paying for Spotify premium. I made an account in Denmark, where I was paying 108 dkk. Now, I moved to Poland, where the subscription is significantly lower ...
  • Billy-J
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Trouble with account

DeviceIPhone 11 Pro Max Operating SystemLatest update Question Today my husband downloaded Spotify for the family. He created an account for himself, and bought the Spotify premium family subscription. Then, he sent me and my son invitations. My son ...

  • Visitor
  •       Device IPhone 11 Pro Max  Operating System Latest update  Question  Today my husband downloaded Spotify for the family. He created an account for himself, ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes