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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15344 Views
  • 27 replies
  • 3 likes
  • 15344 Views
  • 27 replies
  • 3 likes

I believe I'm paying for two accounts

I keep getting charged twice a month. The account I'm currently using payment isn't due till the 26th of December but spotify just took a payment

  • Visitor
  • I keep getting charged twice a month. The account I'm currently using payment isn't due till the 26th of December but spotify just took a payment
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me puedo volver a unir a un plan familiar que volvieron a activar?

me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses

  • Visitor
  • me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses 
  • Paulinaana
  • Visitor
  • 1385 Views
  • 4 replies
  • 0 likes
  • 1385 Views
  • 4 replies
  • 0 likes

Superuser Contribution Duo promo 2 months free

PlanPremium > Premium Duo I saw the promotion after recently subscribing an account to premium duo. My first bill date is next week. Can I qualify for the promo?

  • Visitor
  • Plan Premium > Premium Duo   I saw the promotion after recently subscribing an account to premium duo. My first bill date is next week. Can I qualify for the promo?     
  • Yordan
  • Moderator
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium is not working

hello there i have take 3 month of free trial but in the app premium is not working.

  • Visitor
  • hello there i have take 3 month of free trial but in the app premium is not working.
  • Yordan
  • Moderator
  • 196 Views
  • 2 replies
  • 1 likes
  • 196 Views
  • 2 replies
  • 1 likes

Superuser Contribution Renewal of subscription without payment

I changed plan 2 month ago from duo to family and since then my subscription has been renewed twice without taking any money from the bank account i have linked. should i take any action? will i be charged in the future for all the months together? o...

  • Visitor
  • I changed plan 2 month ago from duo to family and since then my subscription has been renewed twice without taking any money from the bank account i have linked. should i take any action? will i be c...
  • Joan
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

I want to pay for year in full

I'd like to pay for my subscription in full for a year

  • Visitor
  • I'd like to pay for my subscription in full for a year
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium but account shows the free service?

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I resubscribed to the premium level like I had previously been on but the app still lists me as having the free acct. The payment has...

  • Visitor
  • I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I  resubscribed to the premium level like I had previously been on but the ap...
  • Not applicable
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Solved!! No free trial without a credit card?

Hi!In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so? No my first Premium-month is paid by giftcard (in Finland), but I still think I too would be worth those three months. Thank you! A

  • Casual Listener
  • Hi! In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so?  No my first Premium-month is paid by giftcard (in Finland), but I still think ...
  • 4567789
  • Visitor
  • 11384 Views
  • 4 replies
  • 0 likes
  • 11384 Views
  • 4 replies
  • 0 likes

how do i get a refund from a charge that was a mistake ?

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and as soon as I saw the charge I canceled right then ...

  • Visitor
  • I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and...
  • Not applicable
  • 2738 Views
  • 4 replies
  • 0 likes
  • 2738 Views
  • 4 replies
  • 0 likes

Request for Refund of Unauthorized Charge

Subject: Request for Refund of Unauthorized ChargeDear Spotify Customer Support, I am writing to address an issue with an unauthorized charge to my account. I noticed that on 2024/12/17 at 1:13 AM, an amount of €8.99 was deducted from my bank account...

  • Newbie
  • Subject: Request for Refund of Unauthorized Charge Dear Spotify Customer Support,   I am writing to address an issue with an unauthorized charge to my account. I noticed that on 2024/12/17 a...
  • 315sz6tbcpfcxegpb6kh
  • Visitor
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

I can't redeem my 6 months of spotify premium gift card

I bought a 6 months spotify premium gift card from my local convenience store and when I entered the code it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I referred to the serial number of t...

  • Newbie
  • I bought a 6 months spotify premium gift card from my local convenience store and when I entered the code it says "Unfortunately this Premium code does not seem to be valid. Try again or contact cust...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Bank cancelled my card

My card has been blocked by my bank and a new one has been issued . I won't receive it for 45 days... however my Spotify direct debit have failed. What can i do?

  • Newbie
  • My card has been blocked by my bank and a new one has been issued . I won't receive it for 45 days... however my Spotify direct debit have failed.  What can i do?  
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Top up plan for adiobooks

PlanPremium DuoCountryUnited StatesDeviceiPhone 15My Question or IssueIs the $12.99 audio plan that provides 10 extra hours a month for audiobooks a monthly subscription or annual subscription. It said it’s valid for 12 months but I can’t find where ...

  • Visitor
  •   Plan Premium Duo Country United States Device iPhone 15 My Question or Issue Is the $12.99 audio plan that provides 10 extra hours a month for audiobooks a monthly subscription or annu...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

i bought premium individual accidentally but immediately cancelled and switched to duo

i bought premium individual accidentally but immediately cancelled and switched to duo, they charged me for individual so can i ask for a refund???

  • Visitor
  • i bought premium individual accidentally but immediately cancelled and switched to duo, they charged me for individual so can i ask for a refund??? 
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renewal problem understand

PlanPremium studentCountryPhilippines DeviceIphone11Operating System(iOS 18 So basically i just bought 1 month of spotify student premium on dec 12, but the renewal thing is on dec 17. Does this mean that mu subscription will start on dec 17 or end o...

  • Casual Listener
  •   Plan Premium student Country Philippines  Device Iphone11 Operating System (iOS 18   So basically i just bought 1 month of spotify student premium on dec 12, but the renew...
  • OscarDC
  • Moderator
  • 193 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 193 Views
  • 3 replies
  • 0 likes

Solved!! I Accidently activated a spotify premium to a different account

PlanPremiumCountry DeviceSamsung Galaxy A53 5GOperating SystemLTS Android, Windows 11 My Question or IssueHello... SO my issue is that i accidently activated a free spotify premium to a different account that im holding and that free premium was sent...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy A53 5G Operating System LTS Android, Windows 11   My Question or Issue Hello... SO my issue is that i accidently activated a free spot...
  • Maxim
  • Spotify Star
  • 712 Views
  • 3 replies
  • 0 likes
  • 712 Views
  • 3 replies
  • 0 likes

Why is the app not recognizing I have a Premium account?

I signed up for the premium subscription and it’s still saying I have to upgrade. I’ve given my payment info and says I have premium on my account but it’s not active on the app or site

  • Visitor
  • I signed up for the premium subscription and it’s still saying I have to upgrade. I’ve given my payment info and says I have premium on my account but it’s not active on the app or site
  • Not applicable
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

Superuser Contribution REDEEMING GIFT CARD on Premium Duo

PlanPremium DupCountryCanada My Question or IssueIs there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on my account, but it doesn't let me. Support says "it cannot be combine...

  • Visitor
  • Plan Premium Dup Country Canada   My Question or Issue Is there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on m...
  • Joan
  • Moderator
  • 19579 Views
  • 14 replies
  • 17 likes
  • Premium Duo Gift Card
  • 19579 Views
  • 14 replies
  • 17 likes

Solved!! Résiliation partenaire

My Question or IssueBonjour j'ai spotify par bouygues telecom et je veux passer sur un abonnement famille mais je dois d'abord résilier pour pouvoir prendre l'abonnement famille. Est ce qu'en resiliant je perd mes playlist? Merci

  • Casual Listener
  •     My Question or Issue Bonjour j'ai spotify par bouygues telecom et je veux passer sur un abonnement famille mais je dois d'abord résilier pour pouvoir prendre l'abonnement famille. Es...
  • AdamDamon
  • Spotify Star
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes