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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195173 Views

123 replies

12 likes

  • 195173 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22183 Views

28 replies

4 likes

  • 22183 Views
  • 28 replies
  • 4 likes

Superuser Contribution Received a Giftcard for 6 Months Premium Individual, but would like to use it for Duo Plan

PlanFreeCountryGermanyDevice1 x Android, 1 x AppleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI Received a Giftcard for 6 Months Premium Individual, but would like to use it for a Duo Plan with my daughter.My current p...

Visitor

Plan Free Country Germany Device 1 x Android, 1 x Apple Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I Received a Giftcard for 6 Months Premium ...

Vasil

Moderator

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 12month premium special offer

PlanPremiumCountryIndia im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also another like "299rs/month after the offer period". what exactly is...

Casual Listener

Plan Premium Country India   im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also ...

8606000046

Newbie

30597 Views

63 replies

0 likes

  • 30597 Views
  • 63 replies
  • 0 likes

Superuser Contribution Subskrypcja

zostaje mi co miesiąc pobierana kwota z karty, mimo iż dołączyłam do pakietu rodzinnego nie rozłączyło mi poprzedniej subskrypcji i za jedno konto są pobierane 2 razy płatność

Visitor

zostaje mi co miesiąc pobierana kwota z karty, mimo iż dołączyłam do pakietu rodzinnego nie rozłączyło mi poprzedniej subskrypcji i za jedno konto są pobierane 2 razy płatność

AlejaR

Moderator

158 Views

1 replies

0 likes

  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merhba yardim

Merhaba. Ben bir hesabimda kartimi degisecegim icin premiumi kapattim. Sonra hesabi da kapattim. Ama simdi yenu bir hesap actim amma premium alamiylorum None of the below information is required. However, the more you provide the easier it will be fo...

Visitor

Merhaba. Ben bir hesabimda kartimi degisecegim icin premiumi kapattim. Sonra hesabi da kapattim. Ama simdi yenu bir hesap actim amma premium alamiylorum None of the below information is required. How...

AlejaR

Moderator

140 Views

1 replies

0 likes

  • 140 Views
  • 1 replies
  • 0 likes

Is it still possible to pay for an individual annual subscription?

PlanPremiumCountryTürkiyeFor the past two years, I was able to pay for an annual subscription, but now I simply can't find that option on the website. Is it still possible at all???

Newbie

Plan Premium Country Türkiye For the past two years, I was able to pay for an annual subscription, but now I simply can't find that option on the website. Is it still possible at all???  

Amay

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron el mes de prueba

Hola, según veo la promoción son 3 meses de prueba pero aún así tengo el cargo en mi cuenta.

Visitor

Hola, según veo la promoción son 3 meses de prueba pero aún así tengo el cargo en mi cuenta. 

Vasil

Moderator

166 Views

1 replies

0 likes

  • 166 Views
  • 1 replies
  • 0 likes

Preciso pedir reembolso do meu spotify pois não consigo entrar na

Hoje na data foi descontado da minha conta o valor de ,mas quando tentei entrar na minha conta,não consigo acessá-la

Visitor

Hoje na data <Moderator edit> foi descontado da minha conta o valor de <Moderator edit>,mas quando tentei entrar na minha conta,não consigo acessá-la

Bittencourt

Spotify Star

402 Views

2 replies

0 likes

  • 402 Views
  • 2 replies
  • 0 likes

i payed money for iindiviidual plan but that plan is not recieved

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Davekane

Casual Listener

259 Views

3 replies

0 likes

  • 259 Views
  • 3 replies
  • 0 likes

Superuser Contribution My friend cannot claim Spotify Premium, because they already have it?

PlansFree (My friend has free) / Premium (I have premium) / Premium (Other friend) CountryGermany, Malawi (not that important for main problem) DeviceOnePlus Nord 3 (My friend with the problem), Google Pixel 7a (Me), Samsung Galaxy S20 FE (My other f...

Casual Listener

Plans Free (My friend has free) / Premium (I have premium) / Premium (Other friend)   Country Germany, Malawi (not that important for main problem)   Device OnePlus Nord 3 (My friend...

Dessi

Moderator

463 Views

3 replies

0 likes

  • 463 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Done but not received premium service

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid via UPI for 1 month plan the money has been deducted from my account but my account is...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...

Abhinavms

Visitor

1134 Views

3 replies

0 likes

  • 1134 Views
  • 3 replies
  • 0 likes

Payment for premium

PlanFree/PremiumCountryFranceDevice(iPhone 12)Operating System(iOS 18) My Question or IssueI would like to subscribe to spotify's premium offer and take advantage of the 3-month free trial but every time I try, I get a payment issues and this happens...

Casual Listener

  Plan Free/Premium Country France Device (iPhone 12) Operating System (iOS 18)   My Question or Issue I would like to subscribe to spotify's premium offer and take advantage of ...

ribezaz

Spotify Star

214 Views

3 replies

1 likes

  • 214 Views
  • 3 replies
  • 1 likes

Superuser Contribution Refund

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Susan_GP

Moderator

137 Views

1 replies

0 likes

  • 137 Views
  • 1 replies
  • 0 likes

Cannot change to Duo subscription

PlanCurrently on Individual PremiumCountryUKDevicePC and Pixel 6 ProOperating SystemAndroid My Question or IssueI am currently subscribed to the Individual Premium plan, starting just a couple of months ago. I wish to use the Duo Premium plan, as my ...

Casual Listener

Plan Currently on Individual Premium Country UK Device PC and Pixel 6 Pro Operating System Android   My Question or Issue I am currently subscribed to the Individual Premium plan, star...

JarrodA

Casual Listener

151 Views

1 replies

0 likes

  • 151 Views
  • 1 replies
  • 0 likes

Premium Family vs Basic Family in NL

Hi, I'm a user in the Netherlands. Just got an email that the price of Premium Family is going up to 21.99 euro. There's a Basic Family plan for 17.99, but I can't tell if it still offers some of the premium features like ad-free listening and downlo...

Casual Listener

Hi, I'm a user in the Netherlands. Just got an email that the price of Premium Family is going up to 21.99 euro. There's a Basic Family plan for 17.99, but I can't tell if it still offers some of the...

Maxim

Spotify Star

1239 Views

1 replies

0 likes

  • 1239 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Just bought premium plan but the account is still free

I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my account is still free on the app. What do I do?

Visitor

I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my ac...

shiira

Visitor

15242 Views

47 replies

2 likes

  • 15242 Views
  • 47 replies
  • 2 likes

Superuser Contribution Spotify "Deluxe"

I don't know it it's officially bound to happen, but I've heard that Spotify wants to add a "Deluxe" membership and make Premium users listen to ads, if that happens mine and a lot of other people's subscriptions are gonna be CANCELED. Doesen't matte...

Visitor

I don't know it it's officially bound to happen, but I've heard that Spotify wants to add a "Deluxe" membership and make Premium users listen to ads, if that happens mine and a lot of other people's ...

HatDavxo

Newbie

8834 Views

3 replies

5 likes

  • 8834 Views
  • 3 replies
  • 5 likes

Spotify Gift Card says “ Unfortunately this Premium code does not seem to be valid.” When Redeeming

PlanFree/PremiumCountry DeviceiPhone 13 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGift card I hot for Christmas says “Unfortunately this Premium code does not seem to be valid. Try again or contact customer servic...

Visitor

Plan Free/Premium Country   Device iPhone 13 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Gift card I hot for Christmas says “Unfortuna...

Billy-J

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes