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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128767 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56980 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232091 Views
144 replies
13 likes
Dear Spotify Customer Support,I am writing to formally express my dissatisfaction with the recent experience I had with your service regarding my Premium Family subscription.Due to a compromised credit card, I had to cancel the card previously linked...
Dear Spotify Customer Support, I am writing to formally express my dissatisfaction with the recent experience I had with your service regarding my Premium Family subscription. Due to a compromised ...
Newbie
313 Views
1 replies
1 likes
I can't find a way to unlink my spotify account to google play - how do I go about switching payment methods?
I can't find a way to unlink my spotify account to google play - how do I go about switching payment methods?
Spotify Star
244 Views
1 replies
0 likes
Spotify took money from my account but didn't update my plan
Spotify took money from my account but didn't update my plan
Spotify Star
176 Views
1 replies
0 likes
I was offered 2 months of premium through the app for 8.99 but my account was charged the standard premium fee of 18.99 why is thisPlanFree/PremiumCountryNEW ZEALANDDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, And...
I was offered 2 months of premium through the app for 8.99 but my account was charged the standard premium fee of 18.99 why is this Plan Free/Premium Country NEW ZEALAND Device (iPhone 8, Samsu...
Spotify Star
233 Views
1 replies
0 likes
the payment went out of my card but the spotify app is still saying the payment failed.my cashapp shows it has been charged to spotify pc, and i know i paid it to my account because i saw my profile picture on it!! does anyone know if it’s possible t...
the payment went out of my card but the spotify app is still saying the payment failed.my cashapp shows it has been charged to spotify pc, and i know i paid it to my account because i saw my profile ...
Moderator
677 Views
3 replies
0 likes
I downloaded spotify for my new iphone and they gave me a free month without knowing. And after that month I wanted to get premium. But they don't give me that. And the spotify says If we purchase it they give us 3 month free. But kinda unfair. Becau...
I downloaded spotify for my new iphone and they gave me a free month without knowing. And after that month I wanted to get premium. But they don't give me that. And the spotify says If we purchase it...
Spotify Star
192 Views
1 replies
0 likes
i got charged on the 1st of may for Spotify premium individual and I want to switch to duo. Will I have to pay again even though I already paid today?
i got charged on the 1st of may for Spotify premium individual and I want to switch to duo. Will I have to pay again even though I already paid today?
Spotify Star
806 Views
1 replies
0 likes
the payment went out of my card but the spotify app is still saying the payment failed.
the payment went out of my card but the spotify app is still saying the payment failed.
Spotify Star
847 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll of my accounts have been frozen whilst I am issued with new cards following a phishing on...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue All of ...
Moderator
248 Views
1 replies
0 likes
PlanPremiumCountryBelgiumDeviceIphone 13miniOperating System My Question or Issue I wanted to switch from a premium duo to a single account. I paid, but it didn’t get through. In my bank account it says “on reservation” and in my spotify app, i get t...
Plan Premium Country Belgium Device Iphone 13mini Operating System My Question or Issue I wanted to switch from a premium duo to a single account. I paid, but ...
Spotify Star
201 Views
1 replies
0 likes
So i got 3 months of free Spotify premium and when i got it to The payment site it says that i don't have enough money to get the trial when it's free
So i got 3 months of free Spotify premium and when i got it to The payment site it says that i don't have enough money to get the trial when it's free
Spotify Star
251 Views
3 replies
0 likes
I used to have an account and my sister forgot to remove my account to his bank account now i have my own money to pay for it but I can't open my account anymore,And it's just say this google account did have an account yet when i try to sign in it s...
I used to have an account and my sister forgot to remove my account to his bank account now i have my own money to pay for it but I can't open my account anymore, And it's just say this google accou...
Spotify Star
217 Views
1 replies
0 likes
Spoiler (Highlight to read)I have a family premium account, and my parter will soon start studying. How do I update my plan to 1 single premium and 1 student (premium)? Without loosing playlists?I have a family premium account, and my parter will soo...
I have a family premium account, and my parter will soon start studying. How do I update my plan to 1 single premium and 1 student (premium)? Without loosing playlists?
Spotify Star
830 Views
4 replies
0 likes
PlanDuoCountryJapanDeviceiPhone 12 (both of us) My Question or IssueI updated to duo and my partner can't join even though he tried to joined in the same address that I used to setup.We are both in Japan, His iphone was originally set up as New Zeala...
Plan Duo Country Japan Device iPhone 12 (both of us) My Question or Issue I updated to duo and my partner can't join even though he tried to joined in the same address ...
Spotify Star
177 Views
1 replies
0 likes
Me debitaron la subscripción q es gratis por tres meses apenas la di de alta Dice a partir de Julio cobran eso serían 2 meses
Me debitaron la subscripción q es gratis por tres meses apenas la di de alta Dice a partir de Julio cobran eso serían 2 meses
Spotify Star
209 Views
1 replies
0 likes
Hi. I'm trying to renew spotify premium and it just won't accept payments. I tried paying with 4 cards and directly from PayPal. I tried incognito mode and it still refuses payment
Hi. I'm trying to renew spotify premium and it just won't accept payments. I tried paying with 4 cards and directly from PayPal. I tried incognito mode and it still refuses payment &...
Spotify Star
182 Views
1 replies
0 likes
I just switched from a single to a family plan on Spotify and I have to redownload all the songs in my playlist. When I first got premium it didn’t even make me download them originally so this might have been a glitch and now its downloading. But on...
I just switched from a single to a family plan on Spotify and I have to redownload all the songs in my playlist. When I first got premium it didn’t even make me download them originally so this might...
Spotify Star
326 Views
1 replies
0 likes
Spoiler (Highlight to read)GREETING. I PAY ALREADY PY MY BILL and Now spotify link in on mg gcash at It pay Again on What can i do ?? GREETING. I PAY ALREADY PY MY BILL and Now spotify link in on mg gcash at It pay Again on What can i do ??
GREETING. I PAY ALREADY PY MY BILL <snip - Moderator Edit> and Now spotify link in on mg gcash at It pay Again on <snip - Moderator Edit> What can i do ??
Moderator
327 Views
3 replies
0 likes
Hello I’ve been trying to get my premium account back for a while now and nothing is working this is very frustrating. I already checked the “failed payments” support. I’ve tried with a vpn, different cards, on my MacBook and nothing is working and i...
Hello I’ve been trying to get my premium account back for a while now and nothing is working this is very frustrating. I already checked the “failed payments” support. I’ve tried with a vpn, differen...
Moderator
227 Views
1 replies
0 likes
