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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53825 Views
  • 34 replies
  • 3 likes
  • 53825 Views
  • 34 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6887 Views
  • 23 replies
  • 2 likes
  • 6887 Views
  • 23 replies
  • 2 likes

Superuser Contribution Microsoft Rewards Spotify redeem code not working

I got a 3 months free Spotify Premium Microsoft Rewards redeem code which is not working when I follow the link to Spotify.

  • Visitor
  • I got a 3 months free Spotify Premium Microsoft Rewards redeem code which is not working when I follow the link to Spotify.
  • Agent_E04
  • Visitor
  • 6213 Views
  • 40 replies
  • 0 likes
  • 6213 Views
  • 40 replies
  • 0 likes

Using Currys gift cards to by Spotify premium

Does anyone know if you can use a Currys gift card to buy Spotify premiumPlanPremiumCountryUK My Question or IssueDoes anyone know if you can use a Currys gift card to buy Spotify premium?

  • Casual Listener
  • Does anyone know if you can use a Currys gift card to buy Spotify premium Plan Premium Country UK    My Question or Issue Does anyone know if you can use a Currys gift card to buy Sp...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Free Trial + Subscription?

PlanFree/PremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17.4.1 My Question or IssueI have a free Premium 3 months trial active, and recently got a 3 months Premium gift. If I redeem the code, will it stack up and I will have 6 months Premium...

  • Newbie
  • Plan Free/Premium Country Germany Device iPhone 12 Operating System iOS 17.4.1   My Question or Issue I have a free Premium 3 months trial active, and recently got a 3 months Premium g...
  • osornios
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Why does Spotify refuse to take gift cards ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been trying for months to load gift cards onto my account. I just got charged while I ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Discount for seniors

Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...

  • Newbie
  • Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
  • JeffChristenson
  • Visitor
  • 2394 Views
  • 3 replies
  • 1 likes
  • 2394 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify premium does not work even though I have paid my subscription

PlanPremiumThe Netherlands DeviceSAmsung galaxy S7 edge My Question or Issue Ive got spotify premium from november 2017. I pay my monthly bill, but since today it says i only got Spotify free. I checked my bankaccount and my montly contribution has b...

  • Casual Listener
  • Plan Premium The Netherlands   Device SAmsung galaxy S7 edge     My Question or Issue   Ive got spotify premium from november 2017. I pay my monthly bill, but since toda...
  • CesarElliot
  • Visitor
  • 50821 Views
  • 24 replies
  • 4 likes
  • 50821 Views
  • 24 replies
  • 4 likes

Pending charge

my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money?? My Spotify didn’t update to premium

  • Visitor
  • my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money??  My Spotify didn’t update to premium 
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

I have a coupon but i cant find the coupon field

PlanPremium DouCountry DeviceiPhone 11 pro maxOperating SystemiOS My Question or Issue i have a discount coupon but i cant find the field to use it. i would like to get a discount on my plan with this coupon. please assist, thank you.

  • Visitor
  • Plan Premium Dou Country   Device iPhone 11 pro max Operating System iOS    My Question or Issue   i have a discount coupon but i cant find the field to use it. i would...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Spotify Kids not available on Premium Duo?

Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my recommendations. So, I dutifully head over and upgra...

  • Visitor
  • Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my r...
  • sharanam
  • Visitor
  • 130 Views
  • 2 replies
  • 3 likes
  • 130 Views
  • 2 replies
  • 3 likes

April 2024: Price increase: I cannot find the new Premium Basic Tier?

Hi,I've received an email to say my Premium subscriptiion is increasing again from £10.99 to £11.99. I am in the UK.I've read on multiple news outlets a new Basic tier is possibly launching that will be the previous price without Audiobooks. Is this ...

  • Roadie
  • Hi, I've received an email to say my Premium subscriptiion is increasing again from £10.99 to £11.99. I am in the UK. I've read on multiple news outlets a new Basic tier is possibly launchi...
  • bradavon
  • Roadie
  • 668 Views
  • 2 replies
  • 0 likes
  • 668 Views
  • 2 replies
  • 0 likes

Superuser Contribution ¿Cómo puedo activar el pin premium que compre por medio de nequi?

en nequi se vende una membresía y al comprar llega un código al correo necesito saber como activar ese pin en mi cuenta de spotufy

  • Visitor
  • en nequi se vende una membresía y al comprar llega un código al correo necesito saber como activar ese pin en mi cuenta de spotufy
  • Sam8lopez
  • Visitor
  • 807 Views
  • 7 replies
  • 0 likes
  • 807 Views
  • 7 replies
  • 0 likes

i'm traveling and spotify won't let me pay for premium i'm in wrong country

I'm traveling and spotify stopped. It prompts me to pay for premium but only in the last country i was in. It won't let me pay for that because my payment methods are not from that country. When I go to change countries, it shows me the last country ...

  • Newbie
  • I'm traveling and spotify stopped. It prompts me to pay for premium but only in the last country i was in. It won't let me pay for that because my payment methods are not from that country. When I go...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution my ten hour top up won’t work

i’ve used my 15 hours of audiobook listening time. now, it’s just telling me that i’ve used my 15 hours of listening time, and that i *can* use my top up hours, but it won’t let me actually use them.

  • Visitor
  • i’ve used my 15 hours of audiobook listening time. now, it’s just telling me that i’ve used my 15 hours of listening time, and that i *can* use my top up hours, but it won’t let me actually use them.
  • Elena
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't subscribe on premium podcast

I'm a premium user and I'm trying to subscribe to a paid podcast and I can't. The message that appears is "unable to load, please refresh the page and try again." The link to the podcast is "https://podcasters.spotify.com/pod/show/petra-popovici/subs

  • Newbie
  • I'm a premium user and I'm trying to subscribe to a paid podcast and I can't. The message that appears is "unable to load, please refresh the page and try again." The link to the podcast is "https://...
  • Elena
  • Moderator
  • 181 Views
  • 3 replies
  • 1 likes
  • 181 Views
  • 3 replies
  • 1 likes

Me van a cobrar doble por actualizar mi pago?

No contaba con saldo en mi tarjeta y por eso me llego una alerta de facturación, es por eso que hoy recargue mi tarjeta y al momento de darle actualizar, me cambio la fecha de pago, mi preocupación es si me van a cobrar doble, ya que mi pagos eran to...

  • Visitor
  • No contaba con saldo en mi tarjeta y por eso me llego una alerta de facturación, es por eso que hoy recargue mi tarjeta y al momento de darle actualizar, me cambio la fecha de pago, mi preocupación e...
  • Billy-J
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

weekly premium not registered on pc

PlanPremiumCountryindonesiaDevicedesktopOperating Systemwindows My Question or Issuemy spotify acc on pc is still on free even though i bought a weekly premium plan and it works on my phone using the same acc

  • Visitor
  • Plan Premium Country indonesia Device desktop Operating System windows   My Question or Issue my spotify acc on pc is still on free even though i bought a weekly premium plan and it wo...
  • Billy-J
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Premium Duo only showing premium for one person and not the other

Premium Duo only showing premium for one person and not the other. I already had him delete and redownload and check for updates. Attached is mine vs his and we triple checked the accounts PlanPremium DuoCountry Device(iPhone 14 pro)Operating System(...

  • Casual Listener
  • Premium Duo only showing premium for one person and not the other. I already had him delete and redownload and check for updates. Attached is mine vs his and we triple checked the accounts  Pla...
  • Billy-J
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes