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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76523 Views
  • 27 replies
  • 5 likes
  • 76523 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43438 Views
  • 19 replies
  • 2 likes
  • 43438 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31487 Views
  • 17 replies
  • 3 likes
  • 31487 Views
  • 17 replies
  • 3 likes

Superuser Contribution ¿Que puedo hacer si el PIN de mi tarjeta de regalo no es valid?

Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.

  • Visitor
  • Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.
  • Not applicable
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

Superuser Contribution payment issue

PlanFree/PremiumCountry USA Device(iPhone 12) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on the app. It says I'm still on a free plan. I eve...

  • Newbie
  • Plan Free/Premium Country   USA   Device (iPhone 12)     My Question or Issue I paid for a premium account through PayPal, the money has been taken out of my bank account...
  • Not applicable
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me cobraron 115 pesos de mi tarjeta y aun tengo Spotify free

Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free

  • Visitor
  • Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free
  • Lyubka
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to cancel the payment sent through PayPal to charge my new card

PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there and cancel the PayPal payment.

  • Visitor
  • PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there...
  • Joan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Why am I having trouble inviting my partner to Spotify duo

I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and got the same answer

  • Visitor
  • I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Refund on wrong Spotify account.

I payed my premium payment to the wrong account. It was on my old account.

  • Visitor
  • I payed my premium payment to the wrong account. It was on my old account.
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Ads before podcasts even with spotify premium

I don’t think it’s a bug because I’ve seen other people complaining about this, is there a way to disable the ads?

  • Casual Listener
  • I don’t think it’s a bug because I’ve seen other people complaining about this, is there a way to disable the ads?
  • Yurao
  • Casual Listener
  • 101 Views
  • 2 replies
  • 0 likes
  • 101 Views
  • 2 replies
  • 0 likes

Cancelling subscription

Hello everybody I have been using Spotify for a very long time but due to some issues I don't use it anymore. Now every month, my premium subscription money is debited from my account. Now the issue is that I do not remember either my password or ema...

  • Visitor
  • Hello everybody  I have been using Spotify for a very long time but due to some issues I don't use it anymore. Now every month, my premium subscription money is debited from my account. Now the...
  • Billy-J
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Do premium accounts now get ads before podcasts ?

I'm a premium user, but I just got an ad before a podcast startet to play. So now I have to listen to ads even if I pay for a subscription ?!

  • Visitor
  • I'm a premium user, but I just got an ad before a podcast startet to play. So now I have to listen to ads even if I pay for a subscription ?!
  • Billy-J
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Solved!! I switched my premium account to duo but the 2nd user is still as a freeone

Two days ago I swithched to duo account and added my girlfriend as the second user, but she is still listening ads like a free account. We tought it could be a couple of hours, maybe a day, to switch it but the ads of a free account are there, so we ...

  • Casual Listener
  • Two days ago I swithched to duo account and added my girlfriend as the second user, but she is still listening ads like a free account. We tought it could be a couple of hours, maybe a day, to switch...
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Change plan Individual to duo

Yesterday I bought the individual plan, but meant to buy the Duo one. How can I change my current plan and pay the difference? Already tried but they always charge the full value. Makes no sense. Thanks.

  • Casual Listener
  • Yesterday I bought the individual plan, but meant to buy the Duo one. How can I change my current plan and pay the difference? Already tried but they always charge the full value. Makes no sense. Tha...
  • Jose_M
  • Spotify Star
  • 143 Views
  • 5 replies
  • 0 likes
  • 143 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution 3 months free not working

PlanFree/PremiumCountryUSADevicewindows pc and iphone 8Operating SystemiOS 10 and Windows 10 My Question or IssueI've never had premium before and keep hearing about the 3 free months ad. I click on the ad from within the spotify app on my pc and it ...

  • Casual Listener
  • Plan Free/Premium Country USA Device windows pc and iphone 8 Operating System iOS 10 and Windows 10   My Question or Issue I've never had premium before and keep hearing about the 3 fr...
  • Lyubka
  • Moderator
  • 14628 Views
  • 11 replies
  • 0 likes
  • 14628 Views
  • 11 replies
  • 0 likes

Premium single account is not available for me after changing country

After changing Payment method from new country, I cant select Premium single account on the new country (Germany) options, I can only select Duo or Family. But Im the only one using the account, no family.

  • Casual Listener
  • After changing Payment method from new country, I cant select Premium single account on the new country (Germany) options, I can only select Duo or Family. But Im the only one using the account, no f...
  • Othmane1
  • Casual Listener
  • 116 Views
  • 2 replies
  • 0 likes
  • 116 Views
  • 2 replies
  • 0 likes

Superuser Contribution Fiz a troca do cartão de crédito para pagamento, foi debitado um valor R$ 7

Fiz a troca do cartão de crédito por motivo de troca, e foi lançado um valor de R$ 7,00. Entendo que trocar de cartão não seja necessário efetuar um pagamento de R$ 7,00.

  • Visitor
  • Fiz a troca do cartão de crédito por motivo de troca, e foi lançado um valor de R$ 7,00. Entendo que trocar de cartão não seja necessário efetuar um pagamento de R$ 7,00.
  • MihailY
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution j'ai un code mais pas de moyen de paiment pour l'utiliser

j'ai un code pour 3mois de spotify premium (grâce à Microsoft rewards)mais je n'ai aucun moyen de paiment pour l'utiliser

  • Visitor
  • j'ai un code pour 3mois de spotify premium (grâce à Microsoft rewards)mais je n'ai aucun moyen de paiment pour l'utiliser
  • Lyubka
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium wurde noch nicht aktiviert nach erfolgreicher Zahlung

Habe mein Abo zu spät gezahlt bei Klarna (ist jetzt aber gezahlt) in der Zeit ist aber schon mein Premium Abo ausgelaufen und aktualisiert derzeit auch nicht auf das Premium Abo, Zahlung ist schon mehrere Tage bei meiner Bank abgezogen.

  • Visitor
  • Habe mein Abo zu spät gezahlt bei Klarna (ist jetzt aber gezahlt) in der Zeit ist aber schon mein Premium Abo ausgelaufen und aktualisiert derzeit auch nicht auf das Premium Abo, Zahlung ist schon me...
  • Lyubka
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes