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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83999 Views
  • 30 replies
  • 5 likes
  • 83999 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45799 Views
  • 19 replies
  • 3 likes
  • 45799 Views
  • 19 replies
  • 3 likes

App won’t update from free to premium

My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help

  • Newbie
  • My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help 
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

premium duo

i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll

  • Visitor
  • i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

linking my spotify premium to my iphone

How do I link my spotify premium that works good on my tablet, to my iphone?

  • Visitor
  • How do I link my spotify premium that works good on my tablet, to my iphone? 
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

60€ gift card but never managed to use it cuz it doesn't have a code

hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be scratched off the coupon but there isn't any code ...

  • Casual Listener
  • hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be...
  • Maxim
  • Spotify Star
  • 171 Views
  • 5 replies
  • 0 likes
  • 171 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have a student plan but it also charges me an individual plan

I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my bank details for my current student plan account. I ...

  • Casual Listener
  • I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my b...
  • Matifran
  • Casual Listener
  • 73 Views
  • 2 replies
  • 0 likes
  • 73 Views
  • 2 replies
  • 0 likes

Is premium individual and student premium is same

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pr...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept invitation to join Duo - "Your addresses don't match"

PlanDuoCountryItalyDeviceSamsung Galaxy /Windows PCOperating SystemWindows 11 My Question or IssueHello, I am getting the error message "you must reside at the same address", which we actually do, when trying to accept the invitation from my wife to ...

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  • Casual Listener
  •   Plan Duo Country Italy Device Samsung Galaxy /Windows PC Operating System Windows 11   My Question or Issue Hello, I am getting the error message "you must reside at the same a...
  • Eni
  • Moderator
  • 101 Views
  • 3 replies
  • 0 likes
  • 101 Views
  • 3 replies
  • 0 likes

Cant add my daughter on Duo

Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've tried a family members address as well to see if tha...

  • Visitor
  • Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've t...
  • Maxim
  • Spotify Star
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

can not purchase premium anymore

After changing my region from Germany to Thailand it is litteraly impossible for me to buy premium. No Thailand giftcard found online or anywhere in stores. Why is there no warning that you cant use your PayPal anymore when changing regions? How does...

  • Newbie
  • After changing my region from Germany to Thailand it is litteraly impossible for me to buy premium. No Thailand giftcard found online or anywhere in stores.   Why is there no warning that yo...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Tying to change payment method and country

I am trying to change both my payment method and country. I am trying to follow the workflow describe in the support docs, but it does not work. Here's what I'm doing:Sign in to accountGo to payment; updateFill in credit card informationGet error tha...

  • Casual Listener
  • I am trying to change both my payment method and country. I am trying to follow the workflow describe in the support docs, but it does not work. Here's what I'm doing: Sign in to account Go to ...
  • Maxim
  • Spotify Star
  • 132 Views
  • 3 replies
  • 1 likes
  • 132 Views
  • 3 replies
  • 1 likes

Im from Argentina and I was paying in pesos argentinos and now I have to pay in dollars why??

When I look how much is my plan I see it in pesos argentinos but when I see my payment it was in dollars. How can I do to pay only in pesos argentinos??? Thanks.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operatin...

  • Visitor
  • When I look how much is my plan I see it in pesos argentinos but when I see my payment it was in dollars. How can I do to pay only in pesos argentinos??? Thanks. Plan Free/Premium Country   ...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Starting grad school and says I’m not eligible for premium student

I’m starting grad school and I wanted to change my subscription to premium student but it says I’m not eligible to even verify I’m a student. Is this because I had premium student in undergrad?

  • Visitor
  • I’m starting grad school and I wanted to change my subscription to premium student but it says I’m not eligible to even verify I’m a student. Is this because I had premium student in undergrad?
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Cannot connect to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Senior Citizen Discount

This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get free links but hate ads (see so many on tv also Radi...

  • Newbie
  • This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get f...
  • IBURTON54
  • Visitor
  • 1086 Views
  • 7 replies
  • 6 likes
  • 1086 Views
  • 7 replies
  • 6 likes

I had taken premium pan but yesterday i had just cancel the plan but i have not received the money.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Solved!! I want to change my subscription from family to duo

Hi I am trying to change my subscription from Premium family to premium Duo. but in my account setting where I ca select change subscription I can only chose for student or free, Duo is not an option can someone help me? regards

  • Visitor
  • Hi I am trying to change my subscription from Premium family to premium Duo. but in my account setting where I ca select change subscription I can only chose for student or free, Duo is not an option...
  • AdamDam
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Change from Family to Duo

Hi, I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to change the account from Family to Duo. Only if I log in on a webb...

  • Casual Listener
  • Hi,   I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to chang...
  • Maxim
  • Spotify Star
  • 160 Views
  • 5 replies
  • 0 likes
  • 160 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify does not request UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...

  • Newbie
  • Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12   My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
  • ArchanaK1
  • Newbie
  • 1355 Views
  • 5 replies
  • 1 likes
  • 1355 Views
  • 5 replies
  • 1 likes

Superuser Contribution [All Platforms] Change from Duo back to Single member premium

I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now. But when I go to my "account" page, it will not allow me to change my plan back to a regular premium plan. It gives me the fo...

  • Visitor
  • I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now.     But when I go to my "account" page, it will not allow...
  • Alex
  • Moderator
  • 2705 Views
  • 3 replies
  • 0 likes
  • All Platforms
  • 2705 Views
  • 3 replies
  • 0 likes