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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19703 Views
  • 27 replies
  • 4 likes
  • 19703 Views
  • 27 replies
  • 4 likes

I want to cancel my subscription

I don’t want Spotify can you please cancel my subscription

  • Visitor
  • I don’t want Spotify can you please cancel my subscription
  • AdamDamon
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution where can i get my code from walmart plus for spotify premium?

i got a subscription for walmart + and tried to get the spotify deal in the offers tab but it says error. i then went to try on the spotify page but its asking for a code from walmart, anyone know where to find it?

  • Visitor
  • i got a subscription for walmart + and tried to get the spotify deal in the offers tab but it says error. i then went to try on the spotify page but its asking for a code from walmart, anyone know wh...
  • Not applicable
  • 3089 Views
  • 3 replies
  • 0 likes
  • 3089 Views
  • 3 replies
  • 0 likes

Superuser Contribution Says that it couldn’t take my payment when i paid for premium

I paid for my premium account, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t loose any money right now.

  • Visitor
  • I paid for my premium account, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t ...
  • 2115vixa
  • Visitor
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Refund

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan119CountryIndiaDeviceOneplus nord ceOperating SystemAndroid Oreo My Question or IssueCanceled my subscription and requested to r...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan 119 Country India Device Oneplus nord ce Operating System Android&...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preciso sair de um plano Duo e criar minha conta individual, como faço?

Estou num plano Duo, preciso criar um plano individual. A conta Duo é administrada por uma pessoa que não tenho mais contato. Como sair desse plano Duo e fazer meu plano individual?

  • Newbie
  • Estou num plano Duo, preciso criar um plano individual. A conta Duo é administrada por uma pessoa que não tenho mais contato. Como sair desse plano Duo e fazer meu plano individual? 
  • OscarDC
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Student/ Hulu

I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanPremium StudentCountry Usa DeviceSamsung Galaxy 22Operating ...

  • Visitor
  •   I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! &nbs...
  • Luan
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

I got charged for Premium in free trial

PlanPremium (free trial) My Question or IssueI did the necessary stuff for my sister to get Premium on her account.She never had Premium before so she could get the 30-day free trial.However, I got already charged €11.12 which is the price of a 1 mon...

  • Newbie
  • Plan Premium (free trial)   My Question or Issue I did the necessary stuff for my sister to get Premium on her account. She never had Premium before so she could get the 30-day free tr...
  • Luan
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Can’t join duo due to active premium account?

PlanFree/Premium and DUpCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife can’t join our duo account due to her active premium account. We cancelled ...

  • Casual Listener
  • Plan Free/Premium and DUp Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My...
  • Luan
  • Spotify Star
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

Pending charge

my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money?? My Spotify didn’t update to premium

  • Visitor
  • my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money??  My Spotify didn’t update to premium 
  • Bonedigger69
  • Casual Listener
  • 636 Views
  • 5 replies
  • 0 likes
  • 636 Views
  • 5 replies
  • 0 likes

Switch to duo

I currently have the individual premium plan, but I want to switch to duo. I keep trying to find something that shows me to do this, but all I get is a description of the plans work no option to switch.

  • Visitor
  • I currently have the individual premium plan, but I want to switch to duo. I keep trying to find something that shows me to do this, but all I get is a description of the plans work no option to swit...
  • ribezaz
  • Spotify Star
  • 202 Views
  • 3 replies
  • 1 likes
  • 202 Views
  • 3 replies
  • 1 likes

key check

Plan/PremiumCountryMorrocoDevice(iPhone 16 pro Max )Operating System(iOS ,) My Question or IssueI was given a key but it is valid, how can I find out why?

  • Visitor
  • Plan /Premium Country Morroco Device (iPhone 16 pro Max ) Operating System (iOS ,)   My Question or Issue I was given a key but it is valid, how can I find out why?  
  • Billy-J
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

No funciona mi tarjeta de regalo de Spotify

Intento ingresar el código de la tarjeta de regalo y no funciona

  • Casual Listener
  • Intento ingresar el código de la tarjeta de regalo y no funciona
  • ねむねむの民
  • Visitor
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No ads on free

I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm glad I haven't had to deal with ads yet, but I'm rea...

  • Visitor
  • I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm g...
  • hapx
  • Visitor
  • 98314 Views
  • 13 replies
  • 5 likes
  • 98314 Views
  • 13 replies
  • 5 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

  • Regular
  • Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...
  • TAO-1234
  • Visitor
  • 16596 Views
  • 21 replies
  • 0 likes
  • 16596 Views
  • 21 replies
  • 0 likes

Superuser Contribution I made the payment and my account did not activate premium

PlanFree -> PremiumCountryMozambique My Question or IssueI made the payment through PayPal and received the notification from my bank but there was no record in PayPal and it did not activate my account for premium. If necessary, I have the transacti...

  • Visitor
  • Plan Free -> Premium Country Mozambique   My Question or Issue I made the payment through PayPal and received the notification from my bank but there was no record in PayPal and it did ...
  • Vasil
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

How do I change from monthly payment to annual?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

So I reinstalled the app and now I can't find my music library

It allows me to log in but none of my music is there. All my playlists and downloads are not showing up.

  • Visitor
  • It allows me to log in but none of my music is there. All my playlists and downloads are not showing up.
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Other member can’t join premium duo. Spotify won’t ask adress

Please help: I have upgraded to Spotify Duo. I have sent the invitation to my wife to join, but Spotify won’t verify her address. They won’t even ask for her address, is just says they can’t verify it. And that’s it. I need a solution or I’ll leave S...

  • Visitor
  • Please help: I have upgraded to Spotify Duo. I have sent the invitation to my wife to join, but Spotify won’t verify her address. They won’t even ask for her address, is just says they can’t verify i...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes