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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52140 Views
  • 23 replies
  • 4 likes
  • 52140 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32736 Views
  • 19 replies
  • 2 likes
  • 32736 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22064 Views
  • 8 replies
  • 1 likes
  • 22064 Views
  • 8 replies
  • 1 likes

plans for a large group - as an association member benefit

I am the secretary for the association/union of my work place, and we provide members benefits for their professional advancement as well as for their personal/family use. Members pay a yearly fee, and we are looking to expand the benefits we offer w...

  • Visitor
  • I am the secretary for the association/union of my work place, and we provide members benefits for their professional advancement as well as for their personal/family use. Members pay a yearly fee, a...
  • Maxim
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Military discount

Why doesn’t Spotify have an active duty military discount similar to their student discount??

  • Visitor
  • Why doesn’t Spotify have an active duty military discount similar to their student discount??
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gift Card Won't Redeem

I received a $60 Spotify gift card through Discover cash back. My friend who has a personal Spotify premium subscription is not able to get the card to work. He has tried his account zip code, my account zip code, and my Discover credit card zip code...

  • Casual Listener
  • I received a $60 Spotify gift card through Discover cash back.  My friend who has a personal Spotify premium subscription is not able to get the card to work.  He has tried his account zip ...
  • AndresM
  • Spotify Legend
  • 35898 Views
  • 10 replies
  • 2 likes
  • 35898 Views
  • 10 replies
  • 2 likes

Student account automatically changed

Plan StudentFree/PremiumCountryAustraliaDeviceSamsungOperating System My Question or IssueI had a student Spotify at 5.99 per month but this month my subscription was changed to a different type at 11.99. I didn't authorise any changes and nor was I ...

  • Newbie
  • Plan Student Free/Premium Country Australia Device Samsung Operating System     My Question or Issue I had a student Spotify at 5.99 per month but this month my subscription wa...
  • Maxim
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many gift codes can I stack on my account?

PlanPremiumCountryMXDeviceN/AOperating SystemN/A My Question or IssueI'm curious as to how many yearly gift codes I can stack on my account. For example, I just bought a gift code for 1 year of premium and it expires on November of 2020. I want to ad...

  • Casual Listener
  • Plan Premium Country MX Device N/A Operating System N/A   My Question or Issue I'm curious as to how many yearly gift codes I can stack on my account. For example, I just bought a gift...
  • Alex
  • Moderator
  • 4105 Views
  • 7 replies
  • 0 likes
  • 4105 Views
  • 7 replies
  • 0 likes

Solved!! Is there annual plan for spotify?

PlanPremiumCountryRomania My Question or IssueHello there. I was wondering if there is annual plan for spotify. I remember last year I subscribed to an annual plan but I can't see it anymore it only shows the monthly plan.

  • Casual Listener
  • Plan Premium Country Romania    My Question or Issue Hello there. I was wondering if there is annual plan for spotify. I remember last year I subscribed to an annual plan but I can't...
  • vaajy
  • Roadie
  • 12947 Views
  • 4 replies
  • 0 likes
  • 12947 Views
  • 4 replies
  • 0 likes

Unable to Make payments.

Tried to upgrade to Premium and each time I click on Buy Now, it keeps loading for a long period and after a while says it can't process. I don't think this is a card issue. Does this happen to anyone? What can I do?

  • Visitor
  • Tried to upgrade to Premium and each time I click on Buy Now, it keeps loading for a long period and after a while says it can't process. I don't think this is a card issue.    Does this ...
  • Maxim
  • Spotify Star
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

Superuser Contribution Please help me

Deleted my Facebook which was attached to my spotify that I had for almost a decade. My whole life was on that spotify account. I'm devastated it's gone. I miss my spotify playlists daily. And it is SALT IN THR WOUND that I am ALSO being charged ever...

  • Visitor
  • Deleted my Facebook which was attached to my spotify that I had for almost a decade. My whole life was on that spotify account. I'm devastated it's gone. I miss my spotify playlists daily. And it is ...
  • OscarDC
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Subscription Error

My card has been getting charged for months now for spotify premium but I don't have spotify premium when I login

  • Visitor
  • My card has been getting charged for months now for spotify premium but I don't have spotify premium when I login      
  • Luan
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged out of Hulu and can't log back in.

PlanSpotify Premium for StudentsCountryUSAOperating SystemWindows 11 My Question or IssueWhen I got Spotify Premium for Students I was able to log into Hulu without issue, but I got logged out of Hulu and now I can't get back in. I didn't have a Hulu...

  • Newbie
  • Plan Spotify Premium for Students Country USA Operating System Windows 11   My Question or Issue When I got Spotify Premium for Students I was able to log into Hulu without issue, but I ...
  • Alex
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Premium

My Question or IssueWhen I try to buy premium and fill out everything needed and I finally press buy, it just says “something went wrong. Please try again.” Every single time with no further context.

  • Newbie
  •   My Question or Issue When I try to buy premium and fill out everything needed and I finally press buy, it just says “something went wrong. Please try again.” Every single time with no furthe...
  • Billy-J
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Quitting a subscription / Telia

Hi! I have subscribed to Spotify through teleoperator Telia with a family subscription. Now I'd like to switch to a single subscription as a student. The Spotify website says to contact Telia and they say I don't have a subscription at all. What migh...

  • Newbie
  • Hi! I have subscribed to Spotify through teleoperator Telia with a family subscription. Now I'd like to switch to a single subscription as a student. The Spotify website says to contact Telia and the...
  • Billy-J
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

How to apply Samsung 3 month free to my current subscription.

Currently have Student Premium in the United States. Purchased S22 Ultra from Samsung with the following: Spotify 3 months freeMODEL NUMBER: SPOTIFY_3Open and log in to Spotify app on your new device. Go to the 'Premium' tab > Select 'Spotify Premium...

  • Newbie
  • Currently have Student Premium in the United States.   Purchased S22 Ultra from Samsung with the following:   Spotify 3 months free MODEL NUMBER: SPOTIFY_3 Open and log in to Spotify ...
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • Samsung S22 Ultra
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como canjear el plan de estudiante

Ya habia ingresado mis datos para poner el plan estudiante y fui verificado pero no lo contrate, ahora lo quiero contrartar pero me aparece que ya habia canjeado ese plan

  • Visitor
  • Ya habia ingresado mis datos para poner el plan estudiante y fui verificado pero no lo contrate, ahora lo quiero contrartar pero me aparece que ya habia canjeado ese plan
  • Eni
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought a subscription for someone else...

Hi everyone, A while ago I bought a subscription for my partner and she no longer uses it. Problem is, she doesn't remember the email password so I can't cancel (I, being dumb, made the account using a newly made "happy birthday" gmail and wrote the ...

  • Newbie
  • Hi everyone,   A while ago I bought a subscription for my partner and she no longer uses it. Problem is, she doesn't remember the email password so I can't cancel (I, being dumb, made the acco...
  • Eni
  • Moderator
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution change my payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm now a Spotify premium user until 2021-10-02. I want to change my previous payment for nex...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm now...
  • AndresM
  • Spotify Legend
  • 19256 Views
  • 10 replies
  • 0 likes
  • 19256 Views
  • 10 replies
  • 0 likes

After payment premium spotify not acivated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to pay by PayPal ?

I have PayPal account, required balance, but when i select PayPal payment method for Spotify subscription, i have to input my credit card data. If i'd like to pay by credit card i would not select PayPal. Is this some BUG or something ?

  • Newbie
  • I have PayPal account, required balance, but when i select PayPal payment method for Spotify subscription, i have to input my credit card data. If i'd like to pay by credit card i would not select Pa...
  • SHELLXR
  • Casual Listener
  • 21664 Views
  • 9 replies
  • 3 likes
  • 21664 Views
  • 9 replies
  • 3 likes

Subscription credit card

my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already associated with the account and that I should use anothe...

  • Casual Listener
  • my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already assoc...
  • tonymorton
  • Casual Listener
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

Solved!! Advice with setting up Sonos - want a “master account” plus our two individual duo accounts

I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my account and therefore messes with my recommendations, f...

  • Casual Listener
  • I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my acco...
  • Maxim
  • Spotify Star
  • 146 Views
  • 3 replies
  • 0 likes
  • 146 Views
  • 3 replies
  • 0 likes