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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5085 Views
  • 23 replies
  • 2 likes
  • 5085 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify monthly payment can not be seen in gcash philippines sir

My spotify AB payment this feb 2024 inthe amount of 149 pesos (phil) was not shown in my gcash message to verify the actual deduction from my account .

  • Visitor
  • My spotify AB payment this feb 2024 inthe amount of 149 pesos (phil) was not shown in my gcash message to verify the actual deduction from my account .
  • Joan
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Accessing my premium subscription account anywhere

PlanPremium CountryCurrently: Syria Device(Samsung Galaxy)Operating System(Android 11) My Question or IssueHi,I used to live in the US, and I created my premium account (not this account) there. Recently, I temporarily moved back to Syria, but only t...

  • Newbie
  • Plan Premium   Country Currently: Syria   Device (Samsung Galaxy) Operating System (Android 11)   My Question or Issue Hi, I used to live in the US, and I created my premi...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...
  • Yordan
  • Moderator
  • 3057 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 3057 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium Duo not working as intended - Second account is still Free subscription.,

PlanPremium DuoCountry DeviceiPhone 13 pro / PC / XsOperating SystemiOS 15, Android Oreo, Windows 11 My Question or Issue I used to have a Premium account until something happened to the credit card and I got bumped down to a free user. I then subscr...

  • Newbie
  • Plan Premium Duo Country   Device iPhone 13 pro / PC / Xs Operating System iOS 15, Android Oreo, Windows 11   My Question or Issue   I used to have a Premium account un...
  • Vasil
  • Moderator
  • 3868 Views
  • 7 replies
  • 0 likes
  • 3868 Views
  • 7 replies
  • 0 likes

Does Spotify offer free or discounted accounts for non-profit organizations

We are a small church looking to use Spotify to play Christian music before and after services, and for our prayer times. I know the Premium rate is only $11/mo, but saving even that right now is super helpful.

  • Newbie
  • We are a small church looking to use Spotify to play Christian music before and after services, and for our prayer times. I know the Premium rate is only $11/mo, but saving even that right now is sup...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

charged for premium plan before it was student plan I’ve been overcharged

these past three months I’ve been charged £10.99 before then I used to pay for student plan for £5.99 I don’t know why it changed and I want to get my money back I’m happy to provide more information and proof thank you

  • Visitor
  • these past three months I’ve been charged £10.99 before then I used to pay for student plan for £5.99 I don’t know why it changed and I want to get my money back I’m happy to provide more information...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Les deux personnes d'un abonnement duo doit être d'abord en premium?

J'ai récemment pris un abonnement Duo en incluant mon conjoint. Cependan il n'arrive tjrs pas à avoir les musiques sans pubs ect.. est ce qu'il doit être en premium et ensuite se raccorder a mon abonnement ? Je précise qu'il n'avais jamais eu Spotify...

  • Visitor
  • J'ai récemment pris un abonnement Duo en incluant mon conjoint. Cependan il n'arrive tjrs pas à avoir les musiques sans pubs ect.. est ce qu'il doit être en premium et ensuite se raccorder a mon abon...
  • Ivelina
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Duo + Hulu

Hello, I just switched to Duo from Single, which used to be my student account that expired, so I was paying the regular price of $10.99. I'd like to switch back to what I had and have free Hulu access. Please tell me how to switch back!

  • Roadie
  • Hello,   I just switched to Duo from Single, which used to be my student account that expired, so I was paying the regular price of $10.99. I'd like to switch back to what I had and have free ...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

404 on link for Microsoft's Three free months of Spotify Premium

PlanFree/Premium - Three free months of Spotify Premium Reward from MicrosoftCountryUSDevicen/aOperating Systemn/a My Question or Issue I am a new user. Never tried premium before.I got a reward code from Microsoft for Three free months of Spotify Pr...

  • Newbie
  • Plan Free/Premium - Three free months of Spotify Premium Reward from Microsoft Country US Device n/a Operating System n/a   My Question or Issue   I am a new user. Never tried pr...
  • Yamete
  • Visitor
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Solved!! Can't change region after migration to another country

PlanPremiumCountryPolandDeviceAnyOperating SystemAny My Question or IssueMoved from Belarus to Poland a half year ago. Region field is inactive and shows Belarus, but I'm definitely in Poland. Manual says that I need to change payment method to the o...

  • Newbie
  • Plan Premium Country Poland Device Any Operating System Any   My Question or Issue Moved from Belarus to Poland a half year ago. Region field is inactive and shows Belarus, but I'm def...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong payment method

I was charged incorrectly, the payment method chosen was credit card and I was charged directly to my account resulting in other rejected purchases

  • Newbie
  • I was charged incorrectly, the payment method chosen was credit card and I was charged directly to my account resulting in other rejected purchases
  • Joan
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution release radar playlist is only for premiun user ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancel Patreon

PlanFreeCountryUnited States DeviceiPhone 11Operating System My Question or IssueI am subscribed to patreon through Spotify. How do I cancel the patreon subscription?

  • Visitor
  • Plan Free Country United States   Device iPhone 11 Operating System     My Question or Issue I am subscribed to patreon through Spotify. How do I cancel the patreon subscrip...
  • Joan
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Why 5.99 EUR but 9.99 GBP

I am in the UK and have Spotify Premium on my Android phone as well as on my TV (via Amazon fire stick). I don't often use the app on my Windows 10 PC (I normally just use the web player) but I just went to use it just now and it was not connected to...

  • Visitor
  • I am in the UK and have Spotify Premium on my Android phone as well as on my TV (via Amazon fire stick).  I don't often use the app on my Windows 10 PC (I normally just use the web player) but I...
  • Hawkeye3
  • Casual Listener
  • 1029 Views
  • 2 replies
  • 0 likes
  • 1029 Views
  • 2 replies
  • 0 likes

joining family plan

PlanfreeCountry DeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issuei previously was in a family plan and the plan for that was paid but is still got kicked and now my parents are trying to invite me into it. but it wont let me join bec...

  • Visitor
  • Plan free Country   Device Samsung Galaxy 9 Operating System Android   My Question or Issue i previously was in a family plan and the plan for that was paid but is still got kicke...
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Partner can't join Duo Plan

PlanPremium DuoCountryUnited Arab Emirates My Question or IssueI have signed up to a Duo plan. My partner and I have recently moved to the United Arab Emirates. Both of us have changed our address to the same address in the United Arab Emirates. Howe...

  • Visitor
  • Plan Premium Duo Country United Arab Emirates   My Question or Issue I have signed up to a Duo plan.  My partner and I have recently moved to the United Arab Emirates.  Both of u...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium user but it keeps pushing Premium/Duo ads

Plan: Premium (single)Country: Australia Device: Android and Desktop (Mac) My Question or IssueHey, I've been a Premium user forever. I'm dealing with two weird issues:1. The android app keeps pushing "Buy Duo!" ads to me. I live alone. I definitely ...

  • Newbie
  • Plan: Premium (single) Country: Australia   Device: Android and Desktop (Mac)   My Question or Issue Hey, I've been a Premium user forever. I'm dealing with two weird issues: 1. The ...
  • Stopsendingmeads
  • Newbie
  • 1016 Views
  • 3 replies
  • 2 likes
  • 1016 Views
  • 3 replies
  • 2 likes

I can't find receipts for my previous subscriptions

When I access this link: https://www.spotify.com/id-en/account/subscription/receipt/ I can't find any of my previous receipts. I also don't receive them by mail, and they aren't in the junk folder

  • Visitor
  • When I access this link: https://www.spotify.com/id-en/account/subscription/receipt/ I can't find any of my previous receipts. I also don't receive them by mail, and they aren't in the junk folder
  • JerroldHewson
  • Newbie
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pagué el año de premium y sigo con servicio gratuito

CountryArgentinaDeviceSamsung S22Operating SystemWindows 10 Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con el servicio gratuito.¿Cómo debo proceder?

  • Visitor
  • Country Argentina Device Samsung S22 Operating System Windows 10   Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con...
  • Ivelina
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Can't change subscription tiers

PlanPremium FamilyCountryUnited Kingdom Operating SystemWindows, Android My Question or IssueI have been a member of a premium family plan for well over 5 years now. Last week, out of nowhere, the app said my payment had failed and refused the workin...

  • Visitor
  • Plan Premium Family Country United Kingdom   Operating System Windows, Android   My Question or Issue I have been a member of a premium family plan for well over 5 years now. Last ...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes