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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76197 Views
  • 27 replies
  • 5 likes
  • 76197 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43356 Views
  • 19 replies
  • 2 likes
  • 43356 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31385 Views
  • 17 replies
  • 3 likes
  • 31385 Views
  • 17 replies
  • 3 likes

Superuser Contribution So, uhm I tried redeeming my Spotify 3-month premium from Microsoft reward

but it wont let me i did all the address and stuff and it says error try again to contact support and I made sure it was the right website and all

  • Visitor
  • but it wont let me i did all the address and stuff and it says error try again to contact support and I made sure it was the right website and all
  • Maxim
  • Spotify Star
  • 120 Views
  • 2 replies
  • 0 likes
  • 120 Views
  • 2 replies
  • 0 likes

Superuser Contribution "You've discovered a premium feature" every time I try to save my playlists

PlanPremiumCountryCosta RicaDeviceS10+ My Question or IssueFor about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premium feature. I have the premium family plan, and had no issues in the past until n...

  • Newbie
  •   Plan Premium Country Costa Rica Device S10+   My Question or Issue For about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premiu...
  • Lyubka
  • Moderator
  • 30118 Views
  • 23 replies
  • 2 likes
  • 30118 Views
  • 23 replies
  • 2 likes

Superuser Contribution How to set up duo when both people share an email address

My wife and I live at the same address and both share the same email address. I can't get my wife added to Premium Duo.I think I have to add her as a new account, but it doesn't seem possible to create two accounts with the same email address.This ca...

  • Visitor
  • My wife and I live at the same address and both share the same email address. I can't get my wife added to Premium Duo. I think I have to add her as a new account, but it doesn't seem possible to...
  • Not applicable
  • 320 Views
  • 4 replies
  • 0 likes
  • 320 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment accepted but can't access premium services

PlanFree/PremiumCountry DeviceRedmi Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on th...

  • Newbie
  • Plan Free/Premium Country   Device Redmi  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid for a premium account through PayPal, th...
  • Not applicable
  • 175 Views
  • 3 replies
  • 1 likes
  • 175 Views
  • 3 replies
  • 1 likes

I am un able to subscribe please help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Solved!! Payment got iterrupted and payment went through but did not get Premium

I wanted to buy premium and selected to Pay via PayPal. During the payment the browser stopped working and did not let me through to next page even if I refreshed (which was risky), so I closed it because it didn't do anything by itself. Money got ta...

  • Visitor
  • I wanted to buy premium and selected to Pay via PayPal. During the payment the browser stopped working and did not let me through to next page even if I refreshed (which was risky), so I closed it be...
  • josehsa
  • Music Fan
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Just to make sure I opened just one account under my name, Ligoy Gamaney?

I used a Spotify Gift card ($30.00) to extend my subscription thru June 23, 2023, But, also my credit card charged $9.99 for the same period (1 Month). How did that happen? Did I accidentally open two accounts under my name; Ligoy Gamaney? This is ve...

  • Visitor
  • I used a Spotify Gift card ($30.00) to extend my subscription thru June 23, 2023, But, also my credit card charged $9.99 for the same period (1 Month). How did that happen? Did I accidentally open...
  • josehsa
  • Music Fan
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Can I upgrade my individual with duo before the next payment?

I at the moment have Spotify individual and wanna upgrade to duo. But my next payment is first the next month. Is it possible to upgrade to duo before. I need it for tomorrow.

  • Visitor
  • I at the moment have Spotify individual and wanna upgrade to duo. But my next payment is first the next month. Is it possible to upgrade to duo before. I need it for tomorrow.
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

spotify student expired

Help! My spotify student has expired and I couldnt find anywhere to provide proof im still a student. It's taken the full money out this morning.

  • Visitor
  • Help! My spotify student has expired and I couldnt find anywhere to provide proof im still a student. It's taken the full money out this morning.
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

problema na conta

Tenho 2 contas com o mesmo email e preciso cancelar 1

  • Visitor
  • Tenho 2 contas com o mesmo email e preciso cancelar 1
  • Bittencourt
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m signed up for duo and I’m still being charged for premium too

I’m being charged $9.99 and my partner is paying $12.99 for duo on the account. So we are paying way more than we should

  • Visitor
  • I’m being charged $9.99 and my partner is paying $12.99 for duo on the account. So we are paying way more than we should
  • Lyubka
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution como puedo eliminar mi tarjeta de debito de la cuenta de spotify definit

quisiera saber como eliminar mi tarjeta de debito definitivamente ya que cuando cánselo la suscripción me queda la opción renovar y si cliquean allí se puede activar el cobro

  • Newbie
  • quisiera saber como eliminar mi tarjeta de debito definitivamente ya que cuando cánselo la suscripción me queda la opción renovar y si cliquean allí se puede activar el cobro
  • Alex
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Acabo de comprar una tarjeta de regalo de Spotify y me aparece error

Compre una tarjeta de regalo de Spotify de 1 mes y me dice que mi código es invalido error y como es posible si la acabo de comprar!! Como puedo canjearla

  • Visitor
  • Compre una tarjeta de regalo de Spotify de 1 mes y me dice que mi código es invalido error y como es posible si la acabo de comprar!! Como puedo canjearla
  • TreyAnastasio
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I saw ad on my Spotify that 12 months premium for 499. But later till I click on that , ad was disappeared so where I can get that again?

  • Visitor
  • I saw ad on my Spotify that 12 months premium for 499. But later till I click on that , ad was disappeared so where I can get that again?  
  • Not applicable
  • 803 Views
  • 2 replies
  • 0 likes
  • 803 Views
  • 2 replies
  • 0 likes

Money took without my permission

None of the below information is required. However, the more you provide the eahsier it will be for us to try and help.PlanPremiumCountry DevicePcOperating SystemWindows 11 My Question or IssueI wanted to try spotify premium w trial after my trial ex...

  • Visitor
  • None of the below information is required. However, the more you provide the eahsier it will be for us to try and help. Plan Premium Country   Device Pc Operating System Windows 11 &nbs...
  • Maxim
  • Spotify Star
  • 1079 Views
  • 1 replies
  • 0 likes
  • 1079 Views
  • 1 replies
  • 0 likes

Warum geht mein premium nicht bei erhaltender Zahlung?

Ich habe das Spotify Due kann es aber nicht nutzen. Meine Freundin kann aber auf ihrem Acc musik hören ohne Werbung.

  • Visitor
  • Ich habe das Spotify Due kann es aber nicht nutzen. Meine Freundin kann aber auf ihrem Acc musik hören ohne Werbung.
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes