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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52131 Views
  • 23 replies
  • 4 likes
  • 52131 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32734 Views
  • 19 replies
  • 2 likes
  • 32734 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22063 Views
  • 8 replies
  • 1 likes
  • 22063 Views
  • 8 replies
  • 1 likes

Can't add partner to duo account. Premium didn't get upgraded to duo

My Question or IssueI have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading

  • Newbie
  • My Question or Issue I have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading
  • Luan
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution App not recognizing payment

Hi I have updated my credit card but the app is not recognizing that I did

  • Visitor
  • Hi I have updated my credit card but the app is not recognizing that I did 
  • OscarDC
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Migrate playlist to a family member account

Dear All, I would like to migrate some of my playlist to a family member account. Is it possible? Thanks a lot.

  • Newbie
  • Dear All,  I would like to migrate some of my playlist to a family member account. Is it possible?  Thanks a lot.    
  • sufiyand1988
  • Newbie
  • 366 Views
  • 4 replies
  • 0 likes
  • 366 Views
  • 4 replies
  • 0 likes

Concession for Charities

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi , we are a charity and want to create playlists to share with the families we support, do...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiim Duo - With Option for Kids Account.

PlanPremium DuoCountryIreland/All DeviceNAOperating SystemNA My Question or IssueCan you add the option with Premium Duo to have one adults accont and one kids account? If you are paying for 2 accounts then the type of account you want should be flex...

  • Visitor
  • Plan Premium Duo Country Ireland/All   Device NA Operating System NA   My Question or Issue Can you add the option with Premium Duo to have one adults accont and one kids account...
  • mmmdail
  • Visitor
  • 1789 Views
  • 4 replies
  • 5 likes
  • 1789 Views
  • 4 replies
  • 5 likes

Login error 30

Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30).Uninstalled app and reinstalled with same issue.Can log in via web without problem.Any advice?Thanks!

  • Casual Listener
  • Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30). Uninstalled app and reinstalled with same issue. Can log in via web without problem....
  • Maxim
  • Spotify Star
  • 2081 Views
  • 3 replies
  • 1 likes
  • 2081 Views
  • 3 replies
  • 1 likes

Re: Update Credit Card Information

I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist

  • Visitor
  • I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Why won't it update my payment?

I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.

  • Newbie
  • I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.
  • Maxim
  • Spotify Star
  • 61 Views
  • 1 replies
  • 1 likes
  • 61 Views
  • 1 replies
  • 1 likes

Cancel subscrption

I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks

  • Visitor
  • I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compre una tarjeta de regalo y no funciona

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había equivocado, pero no, ya hasta fui a donde me vendier...

  • Casual Listener
  • Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había e...
  • Jeremy
  • Moderator
  • 29085 Views
  • 11 replies
  • 21 likes
  • 29085 Views
  • 11 replies
  • 21 likes

Superuser Contribution Paid Premium account

Our Premium account has been paid and it’s not working could you please help with this

  • Visitor
  • Our Premium account has been paid and it’s not working could you please help with this
  • OscarDC
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

I want to switch from a current family plan (member) to Duo (manager)

Hello, I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member. I don't want to lose my profile or song selection. PlanPremiumCountryCanadaDevice...

  • Visitor
  • Hello,    I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member.  I don't ...
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost 2 months Premium trial link

I got a notification on my phone (Galaxy S21 Ultra, Spotify Premium) saying I can give 2 months free premium, but when I tried to invite someone nothing happened. The notification in-app disappeared and I didn't receive an email either.Where can I fi...

Screenshot_20220207-172501_Spotify.png
  • Newbie
  • I got a notification on my phone (Galaxy S21 Ultra, Spotify Premium) saying I can give 2 months free premium, but when I tried to invite someone nothing happened. The notification in-app disappeared ...
  • Vasil
  • Moderator
  • 3240 Views
  • 4 replies
  • 0 likes
  • 3240 Views
  • 4 replies
  • 0 likes

Paguei o boleto na segunda e até agora não recebi e-mail de confirmação

Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.

  • Newbie
  • Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.
  • Luan
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regular payment failed this month out of a sudden

PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...

  • Regular
  • Plan Premium Country Portugal   Device Android 6.0 Operating System Windows 10   My Question or Issue From some reason the regular payment fails this month. Up until now it was w...
  • Kazman
  • Visitor
  • 2252 Views
  • 15 replies
  • 0 likes
  • Payment
    Subscriptions
  • 2252 Views
  • 15 replies
  • 0 likes

Superuser Contribution I made a mistake and paid the wrong Premium plan

Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again?PlanPremiumCountryColombia

  • Visitor
  • Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again? Plan Premi...
  • OscarDC
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito reeembolso, por que se pagó otra suscripción que yo no hice

Yo pago todos los meses suscripción de estudiante y al momento de pagar vi que me cobraron más y era por que era la Premium Duo, yo no quería esa.

  • Visitor
  • Yo pago todos los meses suscripción de estudiante y al momento de pagar vi que me cobraron más y era por que era la Premium Duo, yo no quería esa.
  • Dian
  • Moderator
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why only shuffle on second mobile?

Hi, I need your help, please. Premium spotify is installed on my android tablet Samsung Galaxy Tab A (2016). Everything is ok. I'm logged in. My mobile is Samsung A51, about 2 years old. Spotify works, too. I'm logged in. Question: I can chose my tab...

  • Casual Listener
  • Hi,   I need your help, please.  Premium spotify is installed on my android tablet Samsung Galaxy Tab A (2016). Everything is ok. I'm logged in.   My mobile is Samsung A51, about ...
  • Kiril
  • Moderator
  • 82 Views
  • 3 replies
  • 0 likes
  • 82 Views
  • 3 replies
  • 0 likes