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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152198 Views

69 replies

10 likes

Premium for Family
  • 152198 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98199 Views

89 replies

4 likes

  • 98199 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Yearly or Bi-annual payments – Spotify Premium Account

Hello. Is there any option to pay for my subscription on a yearly or bi-annual basis?below are some basic details of my account. PlanPremium (Single) CountryPakistan Mode of UsageAndroid app

Regular

Hello.  Is there any option to pay for my subscription on a yearly or bi-annual basis? below are some basic details of my account.   Plan Premium (Single)   Country Pakistan &...

ArslanAgain

Regular

7064 Views

13 replies

0 likes

  • 7064 Views
  • 13 replies
  • 0 likes

Spotify steals money from you

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThey charged my card without me having it on an account and my account doesnt have premium an...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue They ch...

Maxim

Spotify Star

175 Views

1 replies

1 likes

  • 175 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Switch from Basic Family to Basic Duo

PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...

Casual Listener

  Plan Basic/Premium Country US Device Any Operating System Any   My Question or Issue I wanted to change from my Basic Family to Basic Duo.  However there is no option to d...

Maria

Moderator

3281 Views

9 replies

1 likes

Account
Premium
Subscription
  • 3281 Views
  • 9 replies
  • 1 likes

Can't join family plan

PlanFamilyCountryUSADevice Operating SystemWindows My Question or IssueI am unable to join a family plan and am locked out of joining for 12 months now. My address matches the plan owner's

Visitor

Plan Family Country USA Device   Operating System Windows   My Question or Issue I am unable to join a family plan and am locked out of joining for 12 months now. My address match...

Billy-J

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

PAYING FOR PREMIUMSBUT I'M GETTING ADS, WHY?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

yearly Plan removed

I have used a yearly premium plan for over 10 years and this option has now been removed to monthly only so I decided against having a premium accountPlanmoved to a free accountCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operati...

Visitor

I have used a yearly premium plan for over 10 years and this option has now been removed to monthly only so I decided against having a premium account Plan moved to a free account Country UK Dev...

Krishmys

Newbie

5351 Views

4 replies

2 likes

  • 5351 Views
  • 4 replies
  • 2 likes

Solved!! No free trial without a credit card?

Hi!In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so? No my first Premium-month is paid by giftcard (in Finland), but I still think I too would be worth those three months. Thank you! A

Casual Listener

Hi! In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so?  No my first Premium-month is paid by giftcard (in Finland), but I still think ...

Purplekiller42

Casual Listener

24041 Views

7 replies

0 likes

  • 24041 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Premium payment page not loading

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared ...

Casual Listener

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix...

Lichu

Newbie

6816 Views

13 replies

0 likes

  • 6816 Views
  • 13 replies
  • 0 likes

Superuser Contribution Autopay failed

Plan - Premium(Family)Country - India My Question or IssueMy autopay on Google Pay for Spotify Premium Family Plan failed due to insufficient funds. In my confusion, I cancelled the autopay entirely.Now I can't seem to find the 'Update Payment' Optio...

Newbie

Plan - Premium(Family) Country - India   My Question or Issue My autopay on Google Pay for Spotify Premium Family Plan failed due to insufficient funds. In my confusion, I cancelled the...

MihailY

Moderator

1176 Views

1 replies

0 likes

  • 1176 Views
  • 1 replies
  • 0 likes

Unable to Update Payment Method

PlanPremiumCountryIndiaMy Question or IssueHi,I was on Premium Individual Plan and yesterday was it's renewal date but the auto renvew failed somehow. However when I tried to change the payment method from https://www.spotify.com/in-en/account/overvi...

Newbie

Plan Premium Country India My Question or Issue Hi, I was on Premium Individual Plan and yesterday was it's renewal date but the auto renvew failed somehow. However when I tried to change ...

Amay

Spotify Star

789 Views

1 replies

0 likes

  • 789 Views
  • 1 replies
  • 0 likes

Allow long-time subscribers to access the Spotify Basic plans.

For context, I am a 10-year subscriber (9.5 years Premium, 0,5 years Basic). After unsubscribing for one month, I permanently lost access to my Basic Duo Plan, which seems unfair.This Spotify community post outlines that only those who subscribe to P...

Casual Listener

For context, I am a 10-year subscriber (9.5 years Premium, 0,5 years Basic). After unsubscribing for one month, I permanently lost access to my Basic Duo Plan, which seems unfair. This Spotify com...

489 Views

0 replies

1 likes

  • 489 Views
  • 0 replies
  • 1 likes

Premium Duo: what if I am the subscriber but not the user?

I have subscribed a Premium Duo account. The idea what that my 2 kids would beneficiate from this. However since I am the subscriber I am automatically considered as a user but I do not want it. How can I modify this? Meaning: have 2 people registere...

Visitor

I have subscribed a Premium Duo account. The idea what that my 2 kids would beneficiate from this. However since I am the subscriber I am automatically considered as a user but I do not want it. How ...

ribezaz

Spotify Star

228 Views

1 replies

1 likes

  • 228 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not able to switch from premium individual to student

Im facing this issue for a month. Ive verified my student ID using SheerID and then tried to buy the subscription, It isnt letting me to. Ive subscribed thru google play and have free trial going on. I checked the FAQ's and all but still no help. Ive...

Casual Listener

Im facing this issue for a month. Ive verified my student ID using SheerID and then tried to buy the subscription, It isnt letting me to. Ive subscribed thru google play and have free trial going on....

Billy-J

Spotify Star

436 Views

3 replies

0 likes

  • 436 Views
  • 3 replies
  • 0 likes

Paypal payment set my country in Monaco but I'm in France

PlanPremium FamilyCountryFranceDevicePC and SamsungOperating SystemWindows 11 Android 15 My Question or IssueHelloWhen I created my account for my family, I chose Paypal to payment method. I didn't know when my country is set in Monaco even though I'...

Newbie

Plan Premium Family Country France Device PC and Samsung Operating System Windows 11 Android 15   My Question or Issue Hello When I created my account for my family, I chose Paypal to...

Gduponchel2111

Newbie

1010 Views

2 replies

0 likes

  • 1010 Views
  • 2 replies
  • 0 likes

Solved!! No prepaid option for Family plan in India

Hello, i'm a customer of Spotify for 5 years! Today, i'm going to the premium family page of Sporify India to prepaid new plan 6 or 12 months but the problems is spotify don't allow me to pay prepaid plan 6 or 12 months family anymore. Now it's only ...

Visitor

Hello, i'm a customer of Spotify for 5 years! Today, i'm going to the premium family page of Sporify India to prepaid new plan 6 or 12 months but the problems is spotify don't allow me to pay prepa...

Jyotagnani

Casual Listener

43097 Views

27 replies

11 likes

  • 43097 Views
  • 27 replies
  • 11 likes

Superuser Contribution Switching from Premium Family to Premium Duo

Plan Premium FamilyCountry Belgium DeviceiPhone 16 SEOperating System(OS 10 My Question or IssueHello, I am on Premium Family. My family is now two people so I would like to switch to Premium Duo without losing any of our playlists. How do I do this?

Visitor

Plan Premium Family Country Belgium   Device iPhone 16 SE Operating System (OS 10   My Question or Issue Hello, I am on Premium Family. My family is now two people so I would ...

benji2602

Newbie

611 Views

2 replies

0 likes

  • 611 Views
  • 2 replies
  • 0 likes

Premium Duo

Goedemiddag, Ik wil graag voor mijn beide dochters premium Duo aanschaffen. Ik betaal maar ben dus geen gebruiker. Beide dochters wonen nog thuis dus op hetzelfde adres.Is dit mogelijk ?

Visitor

Goedemiddag,   Ik wil graag voor mijn beide dochters premium Duo aanschaffen. Ik betaal maar ben dus geen gebruiker. Beide dochters wonen nog thuis dus op hetzelfde adres. Is dit mogelijk ?

Billy-J

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Free trial asked to pay £1.01

PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed in my credit card details. why is this?

Casual Listener

Plan Free/Premium Country UK Device PC Operating System Windows 10   My Question or Issue I wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed i...

heythere5

Visitor

18361 Views

8 replies

0 likes

  • 18361 Views
  • 8 replies
  • 0 likes