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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67617 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132770 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68546 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251549 Views
155 replies
13 likes
All my credit cards got declined even though they can be used. It keeps giving me an error message that my cards are not working and asking me to try again. PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(...
All my credit cards got declined even though they can be used. It keeps giving me an error message that my cards are not working and asking me to try again. Plan Premium Country Dev...
Spotify Star
465 Views
1 replies
0 likes
I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit card information wasn’t even there. How do I make sur...
I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit ca...
Newbie
743 Views
2 replies
0 likes
PlanFree --> PremiumCountrySchweizMy Question or IssueHeydas Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht mit der Zahlungsmethode übereinDie Karte kommt nicht aus der Schwe...
Plan Free --> Premium Country Schweiz My Question or Issue Hey das Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht ...
Visitor
4769 Views
5 replies
0 likes
I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22/03/23. That means the offer is applied but what ab...
I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22...
Visitor
1044 Views
4 replies
0 likes
I have Spotify premium on my phone which is ok, yet the spotify on my laptop is free and wont let me purchase premium also the playlists are different yet the email & password remains the same!I have tried changing my bank details but they arent acce...
I have Spotify premium on my phone which is ok, yet the spotify on my laptop is free and wont let me purchase premium also the playlists are different yet the email & password remains the same! ...
Moderator
240 Views
1 replies
0 likes
I'm try to pay for my Duo Premium plan by my orange line number and for the 4th time in a row the app asked for verification by sending a PIN number and I'm not receiving it and I know my phone number is right
I'm try to pay for my Duo Premium plan by my orange line number and for the 4th time in a row the app asked for verification by sending a PIN number and I'm not receiving it and I know my phone numbe...
Visitor
3480 Views
29 replies
1 likes
My Question or IssueSpotify forced me to cancel my individual premium subscription at the beginning of the year to be able to use gift cards. Now that the gift cards are used they wont let me restart my individual subscription because I already used ...
My Question or Issue Spotify forced me to cancel my individual premium subscription at the beginning of the year to be able to use gift cards. Now that the gift cards are used they wont let me resta...
Spotify Star
284 Views
1 replies
0 likes
Hi,Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not eligible for this offer. however, you can still subscr...
Hi, Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not e...
Visitor
13674 Views
11 replies
1 likes
I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...
I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...
Newbie
15722 Views
11 replies
1 likes
hey a couple days ago spotify sent me a promo on the main page saying i could come back to premium for a month for 1$. when I log in it's not there anymore. how can I check if it's available for my account? thanks!
hey a couple days ago spotify sent me a promo on the main page saying i could come back to premium for a month for 1$. when I log in it's not there anymore. how can I check if it's available for my a...
Spotify Star
199 Views
1 replies
0 likes
I hadnt had premium for a while so i decided to use the $1 for 1 month of premium but when i went and redeemed it, i decided to go ahead and renew my subscription for my student plan as well, but when i did, it switch me off of the $1 month plan and ...
I hadnt had premium for a while so i decided to use the $1 for 1 month of premium but when i went and redeemed it, i decided to go ahead and renew my subscription for my student plan as well, but whe...
Spotify Star
340 Views
1 replies
0 likes
PlanPremium DuoCountryCanadaDeviceMacbookOperating SystemiOS My Question or IssueI upgraded to the Premium Duo plan this morning and can't add my significant other. There is no link in my account and when I use the invite link (per the Spotify help p...
Plan Premium Duo Country Canada Device Macbook Operating System iOS My Question or Issue I upgraded to the Premium Duo plan this morning and can't add my significant other. There is ...
Visitor
4821 Views
9 replies
1 likes
I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful
I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful
Moderator
1026 Views
3 replies
0 likes
I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t afford premium anymore
I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t affor...
Visitor
2417 Views
9 replies
0 likes
Boa tarde! O primeiro pagamento do Spotify Premium duo que eu fiz foi via Pix, passado um mês que venceu dia 10/12, eu não tinha saldo suficiente. Mais paguei com a mesma chave Pix que eu fiz da primeira vez, vai consultar o pagamento?
Boa tarde! O primeiro pagamento do Spotify Premium duo que eu fiz foi via Pix, passado um mês que venceu dia 10/12, eu não tinha saldo suficiente. Mais paguei com a mesma chave Pix que eu fiz da prim...
Moderator
2213 Views
8 replies
0 likes
Do both people on duo have to listen to the same things
Do both people on duo have to listen to the same things
Community Legend
760 Views
1 replies
0 likes
I'm paying full price for a premium family account to get rid of adverts yet I'm still getting them when I listen to podcasts. Is this a bug? The entire point of paying for premium is to get rid of ads entirely.
I'm paying full price for a premium family account to get rid of adverts yet I'm still getting them when I listen to podcasts. Is this a bug? The entire point of paying for premium is to get rid of a...
Visitor
15533 Views
14 replies
5 likes
Dear Spotify Customer Support,I am writing to formally express my dissatisfaction with the recent experience I had with your service regarding my Premium Family subscription.Due to a compromised credit card, I had to cancel the card previously linked...
Dear Spotify Customer Support, I am writing to formally express my dissatisfaction with the recent experience I had with your service regarding my Premium Family subscription. Due to a compromised ...
Newbie
356 Views
1 replies
1 likes
PlanPremium StudentCountryIndia DeviceMoto Edge 50 Ultra, Asus TUF A15 LaptopOperating SystemAndroid 15, Windows 11 My Question or IssueMy Premium Student subscription was recently cancelled due to a payment failure with my automatic UPI mandate. Whe...
Plan Premium Student Country India Device Moto Edge 50 Ultra, Asus TUF A15 Laptop Operating System Android 15, Windows 11 My Question or Issue My Premium Student subscription...
Casual Listener
2694 Views
11 replies
2 likes
I received an email that my premium plan will increase. I noticed that the new premium plan does not offer Hulu access. If I do nothing, will I remain having access to Hulu?
I received an email that my premium plan will increase. I noticed that the new premium plan does not offer Hulu access. If I do nothing, will I remain having access to Hulu?
Visitor
2007 Views
3 replies
0 likes
