Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62448 Views
- 43 replies
- 3 likes
- 62448 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
I have just subscribed to Family premium, but spotify won't recognise my address. I live in a small
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 111 Views
- 1 replies
- 0 likes
- 111 Views
- 1 replies
- 0 likes
Solved!! It is not possible to add a new member to the DUO plan - the screen for entering the address will no
PlanDUOCountrySlovakiaDevice(iPhone 13)Operating System(iOS 17.5.1) My Question or IssueWe had a Family plan, but the owner of the plan moved away.As a result, we did not enter the correct address and our Family plan was automatically canceled today....
- Plan DUO Country Slovakia Device (iPhone 13) Operating System (iOS 17.5.1) My Question or Issue We had a Family plan, but the owner of the plan moved away. As a result, we d...
-
-
- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Cant change card cant change region
PlanPremiumCountryUAEDeviceanyOperating SystemAnyMy Question or Issue I am trying to update my card but cant because it says it dont match the region, and cant change my region cause its greyed out. when checking it says region changes with card info...
- Plan Premium Country UAE Device any Operating System Any My Question or Issue I am trying to update my card but cant because it says it dont match the region, and cant change my regi...
-
-
- Spotify Star
- 90 Views
- 1 replies
- 0 likes
- 90 Views
- 1 replies
- 0 likes
Superuser Contribution Downgrade from premium family to premium duo
I have been paying for a premium family plan for YEARS even though we are only two people. I want to downgrade to a premium Duo plan, but my partner will lose her mind if all her playlists disappear. The help page says that when I switch from Family ...
- I have been paying for a premium family plan for YEARS even though we are only two people. I want to downgrade to a premium Duo plan, but my partner will lose her mind if all her playlists disappear....
-
-
- Moderator
- 81 Views
- 1 replies
- 0 likes
- 81 Views
- 1 replies
- 0 likes
Superuser Contribution Eu fiz o plano naquela promoção pague um mês e ganhe três de graça e cancel
Eu fiz o plano naquela promoção pague um mês e ganhe três de graça e cancelaram com um mês de uso
- Eu fiz o plano naquela promoção pague um mês e ganhe três de graça e cancelaram com um mês de uso
-
-
- Moderator
- 74 Views
- 1 replies
- 0 likes
- 74 Views
- 1 replies
- 0 likes
Superuser Contribution Como entro em contato com vocês do Spotify?
Minha conta é associada com a vivo, por isso sou prêmio, mas quero remover isso.Eu já entrei em contato com a vivo e eles disseram que já tá tudo ok, e já foi removido, mas na conta NÃO MUDOU NADA! HELPP
- Minha conta é associada com a vivo, por isso sou prêmio, mas quero remover isso. Eu já entrei em contato com a vivo e eles disseram que já tá tudo ok, e já foi removido, mas na conta NÃO MUDOU NADA!...
-
-
- Moderator
- 89 Views
- 1 replies
- 0 likes
- 89 Views
- 1 replies
- 0 likes
Superuser Contribution QR Codes for tattoo
Hello,if I make a tattoo with a song QR code, do you think I can play the song with tattoo when I scan?E.G. in attachment image
- Hello, if I make a tattoo with a song QR code, do you think I can play the song with tattoo when I scan? E.G. in attachment image
-
-
- Visitor
- 90299 Views
- 7 replies
- 2 likes
- 90299 Views
- 7 replies
- 2 likes
Superuser Contribution no confirmation code coming (free premium spotify with viber )
I went to the promotion page with 3 months of free spotify premium for 3 months from viber, I wrote my mail, but the confirmation code does not come
- I went to the promotion page with 3 months of free spotify premium for 3 months from viber, I wrote my mail, but the confirmation code does not come
-
-
- Visitor
- 251 Views
- 2 replies
- 0 likes
- 251 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Active plan familiar pero no puedo añadir miembros
Hola buenos dias. Anoche pague la suscripción premium del plan familiar y cuando quise agregar un miembro en la página web, no se mostró nada, solo pantalla negra. Intenté enviar un enlace a través de la aplicación pero cuando los miembros abren el e...
- Hola buenos dias. Anoche pague la suscripción premium del plan familiar y cuando quise agregar un miembro en la página web, no se mostró nada, solo pantalla negra. Intenté enviar un enlace a...
-
-
- Casual Listener
- 203 Views
- 4 replies
- 0 likes
- 203 Views
- 4 replies
- 0 likes
Superuser Contribution Technical issues
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can’t I complete the final step to add my wife to our Duo plan? It says technical issues…...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why can...
-
-
- Casual Listener
- 685 Views
- 7 replies
- 3 likes
- 685 Views
- 7 replies
- 3 likes
Superuser Contribution Spotify won’t accept any of my payments that I have tried
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Not applicable
- 300 Views
- 2 replies
- 0 likes
- 300 Views
- 2 replies
- 0 likes
I have joined premium plan today but I can't enjoy the music countinouly
I made the payment of 119 today but I can't enjoy the music countinouly
- I made the payment of 119 today but I can't enjoy the music countinouly
-
-
- Spotify Star
- 93 Views
- 1 replies
- 0 likes
- 93 Views
- 1 replies
- 0 likes
Plan increased, NO notification, no means of refund, terrible support
The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase.When going through the help/support pages there seems to be n...
- The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase. ...
-
-
- Spotify Star
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
How do I discontinue only the Hulu portion of my subscription?
Online answers suggest there's a "Deactivate Hulu" option in Spotify Account Overview. There isn't and I can't find anywhere to discontinue Hulu (through Spotify) but not cancel my Spotify subscription.
- Online answers suggest there's a "Deactivate Hulu" option in Spotify Account Overview. There isn't and I can't find anywhere to discontinue Hulu (through Spotify) but not cancel my Spotify subscripti...
-
-
- Spotify Star
- 115 Views
- 1 replies
- 0 likes
- 115 Views
- 1 replies
- 0 likes
Solved!! Charged the normal premium individual fee (11 eu) when student subscription is active
Plan? Premium Individual, but also at the same time the student subscription is activeCountryThe NetherlandsDevicePixel 6, Windows 10 Computers Operating SystemAndroid, Windows 10 My Question or IssueI'd like to get my money back and just fix this, I...
- Plan ? Premium Individual, but also at the same time the student subscription is active Country The Netherlands Device Pixel 6, Windows 10 Computers Operating System Android...
-
-
- Spotify Star
- 146 Views
- 3 replies
- 0 likes
- 146 Views
- 3 replies
- 0 likes
Superuser Contribution duo payment
I am paying for a duo account and they are asking for my husband information. My husband does not do facebook and does not have an email address. how do I add him onto my duo account
- I am paying for a duo account and they are asking for my husband information. My husband does not do facebook and does not have an email address. how do I add him onto my duo account
-
-
- Moderator
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Solved!! Can I change from Premium Duo to Individual Premium even if Im not the owner of the subscription?
PlanPremium DuoCountryMexicoDevicePC, Android devicesOperating System(Android Oreo, Windows 10) My Question or IssueI was sharing a Premium Duo account with mi ex boyfriend but we don't live together anymore and now I want to change to an Individual ...
- Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10) My Question or Issue I was sharing a Premium Duo account with mi ex boyfri...
-
-
- Spotify Star
- 11606 Views
- 10 replies
- 0 likes
- 11606 Views
- 10 replies
- 0 likes
Superuser Contribution COUPEN CODE NOT WORKIN
HELLO SPORTIFY - COUPEN CODE **bleep**
- HELLO SPORTIFY <Snip moderator edit> - COUPEN CODE **bleep**
-
-
- Moderator
- 179 Views
- 3 replies
- 0 likes
- 179 Views
- 3 replies
- 0 likes
trocar plano
tenho o plano duo, na hora de atualizar o pagamento acabou indo para o individual. como faço para não pagar os dois e sim, somente o duo que é o que eu faço uso.
- tenho o plano duo, na hora de atualizar o pagamento acabou indo para o individual. como faço para não pagar os dois e sim, somente o duo que é o que eu faço uso.
-
-
- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Payment methods not working
PlanPremiumCountryAustralia My Question or IssuePayment method not allowing me to proceed - Showing 3 dots and not allowing me to proceed. Can this bug be fixed, thanks.
- Plan Premium Country Australia My Question or Issue Payment method not allowing me to proceed - Showing 3 dots and not allowing me to proceed. Can this bug be fixed, thanks.
-
-
- Spotify Star
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes