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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15399 Views
  • 27 replies
  • 3 likes
  • 15399 Views
  • 27 replies
  • 3 likes

Premium Duo cannot play on two devices simultaneously

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...

  • Casual Listener
  • I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...
  • Not applicable
  • 1880 Views
  • 6 replies
  • 0 likes
  • 1880 Views
  • 6 replies
  • 0 likes

Superuser Contribution New phone, need to renew my account

Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.

  • Visitor
  • Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.
  • Vasil
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

2 months for .99

iPhone 15pro ios 18 im confused about the pricing for the 2 month trial. I’m an Apple Music person and I hate it so I thought I’d try this… but so far this is a bad sign.

  • Newbie
  • iPhone 15pro ios 18 im confused about the pricing for the 2 month trial. I’m an Apple Music person and I hate it so I thought I’d try this… but so far this is a bad sign. 
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Spotify Duo - travelling to other countries

PlanSpotify DuoCountryCroatiaDeviceGalaxy s21 ultra My Question or IssueI was wondering how Spotify duo works..I would like to add my sister to the plan. We live together at the same address. But we travel a lot (separately).. and most of the time ar...

  • Newbie
  • Plan Spotify Duo Country Croatia Device Galaxy s21 ultra   My Question or Issue I was wondering how Spotify duo works.. I would like to add my sister to the plan. We live together at th...
  • Not applicable
  • 720 Views
  • 2 replies
  • 0 likes
  • 720 Views
  • 2 replies
  • 0 likes

Solved!! 3-month free premium individual plan

Ive been getting emails from Spotify for a while about the 3-month free premium individual plan so i decided to get it. Although i got it on my old account with my card, once i realized this i canceled it and tried to do it again but on my current Sp...

  • Casual Listener
  • Ive been getting emails from Spotify for a while about the 3-month free premium individual plan so i decided to get it. Although i got it on my old account with my card, once i realized this i cancel...
  • BillyBaca
  • Visitor
  • 647 Views
  • 3 replies
  • 0 likes
  • 647 Views
  • 3 replies
  • 0 likes

Why did they charge me for the trial period?

yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withdrawn from my account. how should I understand this? After a...

  • Visitor
  •   yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withd...
  • Not applicable
  • 1074 Views
  • 4 replies
  • 0 likes
  • 1074 Views
  • 4 replies
  • 0 likes

Premium individual plan

I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it won't auto renew after the 3 months?

  • Visitor
  • I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it ...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution My gift card code is not working

Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and nothing is working. I have read the help boards abou...

  • Casual Listener
  • Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and n...
  • Not applicable
  • 1311 Views
  • 11 replies
  • 1 likes
  • 1311 Views
  • 11 replies
  • 1 likes

Superuser Contribution Why i don't have premium mini for a day anymore?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Murtaza2
  • Visitor
  • 2690 Views
  • 4 replies
  • 0 likes
  • 2690 Views
  • 4 replies
  • 0 likes

Can’t pay for my Premium Student

“It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“What does this even mean? I was trying to pay first time for Premium Student, I filled out the form, everything was oka...

  • Visitor
  • “It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“ What does this even mean? I was trying to pay first time for Premi...
  • TanyaS
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Paying from egypt

PlanDuo/PremiumCountryEgyptDeviceIPhone 12 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy monthly payment failed. I checked, there is enough money on a card and it’s working. When I was trying to update my payment ...

  • Casual Listener
  • Plan Duo/Premium Country Egypt Device IPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My monthly payment failed. I checked, there is...
  • Adham2
  • Visitor
  • 11928 Views
  • 15 replies
  • 1 likes
  • 11928 Views
  • 15 replies
  • 1 likes

Superuser Contribution Pago de 20 pesos

Me cóbraron 20 pesos por tomar el plan de 3 meses gratis

  • Visitor
  • Me cóbraron 20 pesos por tomar el plan de 3 meses gratis
  • hug0h
  • Newbie
  • 749 Views
  • 2 replies
  • 0 likes
  • 749 Views
  • 2 replies
  • 0 likes

Recebi o anuncio da oferta de retorno

Recebi o anuncio da oferta de retorno:3 meses pagando 1 mes (21.90)Porem ao efetuar o pagamento por meio PIX nao recebo os 2 meses da promocao, com o aviso do meu plano ser encerrado em 08/01/2025.

  • Visitor
  • Recebi o anuncio da oferta de retorno: 3 meses pagando 1 mes (21.90) Porem ao efetuar o pagamento por meio PIX nao recebo os 2 meses da promocao, com o aviso do meu plano ser encerrado em 08/01/202...
  • Jose_M
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Region

Hello, I am in Turkey but my region shows Cyprus and I cannot make payments with lira. I have deleted and reinstalled the account several times but it did not work. Please follow up on this problem.

  • Visitor
  • Hello, I am in Turkey but my region shows Cyprus and I cannot make payments with lira. I have deleted and reinstalled the account several times but it did not work. Please follow up on this problem.
  • Anyk17
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

How to move from premium subscription to premium duo when you are still in the free trial?

PlanPremiumCountryItalyDevice(iPhone 14Operating System My Question or IssueI’m still in the 3months free trial of Spotify premium, I want to move into the premium duo subscription so that Once the free trial ends in few days I can start paying for t...

  • Visitor
  • Plan Premium Country Italy Device (iPhone 14 Operating System   My Question or Issue I’m still in the 3months free trial of Spotify premium, I want to move into the premium duo subscrip...
  • Anyk17
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes