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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12954 Views
  • 24 replies
  • 2 likes
  • 12954 Views
  • 24 replies
  • 2 likes

changed my mind about cancelling

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cancelled my basic duo, its set to end 10/10/2024, but I want to keep it. How do I maintai...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I ...
  • ribezaz
  • Spotify Star
  • 89 Views
  • 1 replies
  • 1 likes
  • 89 Views
  • 1 replies
  • 1 likes

Superuser Contribution Paid using google pay and the premium didn't apply.

PlanPremiumCountrySwedenDeviceSony Xperia 1 IIIOperating SystemAndroid 13 My Question or IssueI paid for a montly subscription of spotify premium, but it even applied.When I go and check my subscriptions on my google account it pops up there, but it ...

  • Visitor
  • Plan Premium Country Sweden Device Sony Xperia 1 III Operating System Android 13   My Question or Issue I paid for a montly subscription of spotify premium, but it even applied. When ...
  • OscarDC
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged twice

I was charged twiceThe first was 1st October and the 2nd of October from my bank

  • Visitor
  • I was charged twice The first was 1st October and the 2nd of October from my bank
  • OscarDC
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel Hulu,

I no longer have student account and would like to cancel the Hulu plan, since I pay for the family and it is interfering with my Disney + account

  • Visitor
  • I no longer have student account and would like to cancel the Hulu plan, since I pay for the family and it is interfering with my Disney + account
  • Novy
  • Moderator
  • 130 Views
  • 2 replies
  • 1 likes
  • 130 Views
  • 2 replies
  • 1 likes

Can I use a 1 month gift card and then not pay after 1 month?

Can I pay for 1 month whit a gift card and then after the month ended not pay and use Spotify free or do I need to have a bank account?

  • Visitor
  • Can I pay for 1 month whit a gift card and then after the month ended not pay and use Spotify free or do I need to have a bank account?
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Access Family Spotify Premium Account

PlanFamily PremiumCountryUSADevice(iPhone 16)Operating System(iOS 17.7) I am unable to access my Spotify Premium family account even after updating my address and trying to log in using an incognito browser. I have:Updated my address in my account se...

  • Casual Listener
  • Plan Family Premium Country USA Device (iPhone 16) Operating System (iOS 17.7)   I am unable to access my Spotify Premium family account even after updating my address and trying to log...
  • Marieb4
  • Casual Listener
  • 371 Views
  • 8 replies
  • 1 likes
  • 371 Views
  • 8 replies
  • 1 likes

매월 결제 취소하고싶습니다

돈이 부족한데 돈이계속 나갑니다 취소하고싶어요

  • Newbie
  • 돈이 부족한데 돈이계속 나갑니다 취소하고싶어요
  • AdamDamon
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regalo H&M

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore

  • Visitor
  • Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore  
  • Yordan
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

I have joined Duo so how do I cancel my previous individual subscription?

I have joined my wife's Premium Duo account which she pays for. How do I cancel my previous single premium subscription and ensure no more payments are taken ?

  • Visitor
  • I have joined my wife's Premium Duo account which she pays for. How do I cancel my previous single premium subscription and ensure no more payments are taken ?
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Change country without paid method or return money

PlanDuoCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My account is linked to the country Georgia.I moved to Serbia, but I don't have a local payment metho...

  • Casual Listener
  • Plan Duo Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My accou...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Google play pay isn't popping up when I try to pay for premium

I used to pay for premium with Google play but now it doesn't show up when I go to check out on Spotify premium

  • Visitor
  • I used to pay for premium with Google play but now it doesn't show up when I go to check out on Spotify premium
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

how do i get a refund from a charge that was a mistake ?

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and as soon as I saw the charge I canceled right then ...

  • Visitor
  • I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and...
  • Yayi_1562
  • Visitor
  • 1835 Views
  • 2 replies
  • 0 likes
  • 1835 Views
  • 2 replies
  • 0 likes

Duo Plan can’t add family

I am on the Duo plan and have been trying to add my family for a very long time.Despite it being the EXACT same address being entered (we know where we live thank you) it still refuses to recognise it add her.it’s getting really annoying and have tri...

  • Casual Listener
  • I am on the Duo plan and have been trying to add my family for a very long time. Despite it being the EXACT same address being entered (we know where we live thank you) it still refuses to recognise...
  • Maxim
  • Spotify Star
  • 130 Views
  • 3 replies
  • 0 likes
  • 130 Views
  • 3 replies
  • 0 likes

Why did they charge me for the trial period?

yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withdrawn from my account. how should I understand this? After a...

  • Visitor
  •   yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withd...
  • Maxpower1
  • Casual Listener
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Superuser Contribution subscription

paid for the subscription on 10/02/2024 and they wrote to me that the next withdrawal will occur on 10/06/2024. why should i pay after 4 days, what's wrong?

  • Visitor
  • paid for the subscription on 10/02/2024 and they wrote to me that the next withdrawal will occur on 10/06/2024. why should i pay after 4 days, what's wrong?
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

How do I avail rupees 299 for 12 months of spotify premium offer again?

A year ago, I got an offer in my spotify app that 12 months of premium is available for 299 rupees and I got the offer. My plan is now about to end after which I have to pay 119 per month, how do I avail the 299/year premium plan again? PlanPremiumCo...

  • Visitor
  • A year ago, I got an offer in my spotify app that 12 months of premium is available for 299 rupees and I got the offer. My plan is now about to end after which I have to pay 119 per month, how do I a...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes