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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152205 Views

69 replies

10 likes

Premium for Family
  • 152205 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98203 Views

89 replies

4 likes

  • 98203 Views
  • 89 replies
  • 4 likes

Superuser Contribution Eu assinei o plano Duo, e acabou de aparecer um anúncio da Loreal Paris.

Eu assinei não faz um mês e vai me cobrar automaticamente dia 1° de maio, mas apareceu um anúncio, o que não era para aparecer.

Visitor

Eu assinei não faz um mês e vai me cobrar automaticamente dia 1° de maio, mas apareceu um anúncio, o que não era para aparecer.

Camilahatanaka

Visitor

2053 Views

7 replies

1 likes

  • 2053 Views
  • 7 replies
  • 1 likes

Superuser Contribution How do I add an email address to current duo account if it was set up wrong initially

PlanDuoCountryiPhone 16 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up a duo account incorrectly for me and my teen daughter and we are both logged in using my email address so we can’t both listen at the same...

Visitor

  Plan Duo Country iPhone 16 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I set up a duo account incorrectly for me and my teen daughter...

Vasil

Moderator

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

I got charged for Premium in free trial

PlanPremium (free trial) My Question or IssueI did the necessary stuff for my sister to get Premium on her account.She never had Premium before so she could get the 30-day free trial.However, I got already charged €11.12 which is the price of a 1 mon...

Newbie

Plan Premium (free trial)   My Question or Issue I did the necessary stuff for my sister to get Premium on her account. She never had Premium before so she could get the 30-day free tr...

SashaK1111

Visitor

812 Views

2 replies

0 likes

  • 812 Views
  • 2 replies
  • 0 likes

On a Black Friday Free Trial (4 months) + Want to convert into Student Subscription afterwards!

I'm currently on an Individual Premium Free Trial which offer 4 months for $0 (Australia). I am also an student and am eligible for the Student Plan. Can I subscribe to the student plan without losing the 4 months offer such that after the offer ends...

Visitor

I'm currently on an Individual Premium Free Trial which offer 4 months for $0 (Australia). I am also an student and am eligible for the Student Plan. Can I subscribe to the student plan without losin...

Billy-J

Spotify Star

1472 Views

1 replies

0 likes

  • 1472 Views
  • 1 replies
  • 0 likes

How to Change Plan from Individual to Students?

Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more cheaper than individual.The thing is, I've followed the i...

Visitor

Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more c...

808ian

Casual Listener

3374 Views

3 replies

0 likes

  • 3374 Views
  • 3 replies
  • 0 likes

Digital Giftcard

PlanPremiumCountryUnited States of AmericaDeviceSamsung S21 FEMy Question or IssueI gave platelets the other day and got a digital gift card from it. I chose a $12 spotify gift card and it, for whatever reason, got put in my "Google Wallet". It has a...

Newbie

Plan Premium Country United States of America Device Samsung S21 FE My Question or Issue I gave platelets the other day and got a digital gift card from it. I chose a $12 spotify gift card and...

Maxim

Spotify Star

1165 Views

1 replies

0 likes

  • 1165 Views
  • 1 replies
  • 0 likes

Keeping separate libraries on duo

My son and I live at the same address and both have premium accounts. I'd like to combine them into a duo subscription. Will we both keep our existing libraries and histories? If someone leaves a duo account and goes back onto an individual premium o...

Newbie

My son and I live at the same address and both have premium accounts. I'd like to combine them into a duo subscription. Will we both keep our existing libraries and histories? If someone leaves a duo...

Maxim

Spotify Star

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution 4-month free trial not working

I was trying to use a MasterCard Gift Card to pay for up to 6 months of Spotify Premium, including the ongoing 4-month free trial they are offering. However, when I tried putting in the card information, it kept saying "Payment Failed". I tried using...

Newbie

I was trying to use a MasterCard Gift Card to pay for up to 6 months of Spotify Premium, including the ongoing 4-month free trial they are offering. However, when I tried putting in the card informat...

AlejaR

Moderator

4243 Views

1 replies

1 likes

  • 4243 Views
  • 1 replies
  • 1 likes

Duo membership

On the 13th of november I registered for a duo membership. I paid and my husband is the second member. I can see that the payment is gone through, so I know the payment went right. But now I still have advertisements on my Spotify. Could you help me ...

Visitor

On the 13th of november I registered for a duo membership. I paid and my husband is the second member. I can see that the payment is gone through, so I know the payment went right.  But now I s...

Billy-J

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Immediate Charge Issue - Expected 3-Month Free Trial Not Applied - Refund Request

Plan Premium Country Egypt Device (Redmi 9) Operating System ( Android ) My Question or Issue Dear Spotify Support Team, I am writing to report an issue with a recent subscription and to request a full refund. I signed up specifically for the **3-mon...

Newbie

Plan Premium Country Egypt  Device (Redmi 9) Operating System ( Android )   My Question or Issue Dear Spotify Support Team,   I am writing to report an issue wi...

Billy-J

Spotify Star

1001 Views

1 replies

0 likes

  • 1001 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Subscription Charged from an Old Credit Card

Hello,I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I can see that my new credit card was saved as a paymen...

Regular

Hello, I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I ...

waces

Roadie

4346 Views

8 replies

1 likes

  • 4346 Views
  • 8 replies
  • 1 likes

Superuser Contribution Não consigo recuperar a minha conta Premium do Spotify, mas continuo pagando mesmo sem usar.

PlanoPremiumPaísBrasilDispositivoRedmi 14 proSistema operacionalAndroid Minha pergunta ou problemaTroquei de aparelho e não consigo acessar minha conta Premium, continuando pagando sem usar. Como faço para recuperar minha conta ou cancelar o pagament...

Visitor

PlanoPremium PaísBrasil DispositivoRedmi 14 pro Sistema operacionalAndroid  Minha pergunta ou problemaTroquei de aparelho e não consigo acessar minha conta Premium, continuando pagando sem u...

Joan

Moderator

153 Views

1 replies

0 likes

  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back.PlanFree/PremiumCountry Device(iPhone 13 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back. Plan Free/Premium Country   Device (iPhone 13 ) Operati...

Johannes15

Visitor

2477 Views

9 replies

0 likes

  • 2477 Views
  • 9 replies
  • 0 likes

I can't change my country for payment

I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doesn't allow me to change the payment card because th...

Visitor

I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doe...

stredsc

Visitor

2071 Views

5 replies

0 likes

  • 2071 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify keeps charging me after banning my account

PlanPremiumCountryUSADeviceIphone 15 proOperating SystemiOS 10My Question or Issue2 months ago Spotify banned my account for “stealing music” which I didn’t do, but now they keep charging my account after they banned it, I’ve tried multiple times to ...

Visitor

  Plan Premium Country USA Device Iphone 15 pro Operating System iOS 10 My Question or Issue 2 months ago Spotify banned my account for “stealing music” which I didn’t do, but now they...

MihailY

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Necesito hablar con un administrador sobre un pago que me descontaron

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dice Web.Spotify P0a93d62ce nombre de usario *********...

Visitor

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dic...

Andreanasir95

Visitor

920 Views

3 replies

1 likes

Payment
  • 920 Views
  • 3 replies
  • 1 likes

Solved!! Redeeming gift card ended trial

I was on the 3-month Spotify Premium trial when I redeemed a $36 AUD (3-month) Spotify Premium gift card. After reading the help articles and asking the AI for assistance, I assumed that redeeming this gift card would not overwrite my trial but would...

Newbie

I was on the 3-month Spotify Premium trial when I redeemed a $36 AUD (3-month) Spotify Premium gift card.   After reading the help articles and asking the AI for assistance, I assumed that red...

MateusM

Spotify Star

4479 Views

3 replies

0 likes

  • 4479 Views
  • 3 replies
  • 0 likes

joining premium issue

hi i want to join the premium but i cant it gives me errors i have tried different methods like paying with my phone carrier and my credit card i was in Iraq and now i am in turkey i also changed the country of my Spotify but it doesn't accept my car...

Visitor

hi i want to join the premium but i cant it gives me errors i have tried different methods like paying with my phone carrier and my credit card i was in Iraq and now i am in turkey i also changed the...

Luan

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Help Please re Spotify Premium with Vodafone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a spotify premium subscription through my vodafone contract. Contract is now up and I a...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a...

Maxim

Spotify Star

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Unable to Join Duo Premium Due to 12-Month Restriction After Multiple Subscription Resets

Hi everyone,I’m facing a technical issue with Spotify’s subscription eligibility system, and I’m hoping someone can point me in the right direction.Due to repeated payment failures on my mother’s credit card, our Spotify Premium Family subscription k...

Casual Listener

Hi everyone, I’m facing a technical issue with Spotify’s subscription eligibility system, and I’m hoping someone can point me in the right direction. Due to repeated payment failures on my mother’s...

Luan

Spotify Star

1727 Views

1 replies

0 likes

  • 1727 Views
  • 1 replies
  • 0 likes