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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48682 Views
  • 21 replies
  • 4 likes
  • 48682 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30370 Views
  • 19 replies
  • 2 likes
  • 30370 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21007 Views
  • 6 replies
  • 1 likes
  • 21007 Views
  • 6 replies
  • 1 likes

I love your service

PlanPremium CountryUSA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesome to see. There are good people in Russia. I am lucky enough to be friends with one of the...

  • Casual Listener
  •   Plan Premium   Country USA/Russia   My Question or Issue   There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesom...
  • 54 Views
  • 0 replies
  • 1 likes
  • 54 Views
  • 0 replies
  • 1 likes

Superuser Contribution Payment issue

Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.

  • Visitor
  • Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month. 
  • Jeremy
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution autopay with credit card quit working

Plan: Premium FamilyCountry: Thailand Device: Mac Airbook, Android phone, apple phone, Windows computerOperating System: several My Question or IssueI am a long-time subscriber and I use the autopsy with my Mastercard (Thailand-based). It had been wo...

  • Newbie
  • Plan: Premium Family Country: Thailand   Device: Mac Airbook, Android phone, apple phone, Windows computer Operating System: several   My Question or Issue I am a long-time subs...
  • Dian
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify 3 months premium - activation date confusion

Hello - I tried to contact the customer service and they didn’t seem to help, I always activate the 3months sub for 9.99 € and this year they moved the dates, thing is I want to be able to have it in august so I wanna activate it the last eligible da...

  • Casual Listener
  • Hello - I tried to contact the customer service and they didn’t seem to help, I always activate the 3months sub for 9.99 € and this year they moved the dates, thing is I want to be able to have it in...
  • Dian
  • Moderator
  • 372 Views
  • 5 replies
  • 0 likes
  • 372 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Payment issue

Hey team,I need help regarding spotify premium payment failed. So what happened is that while I was paying in the upi method it I didn't received message pf the payment on my upi so I Cancelled the payment page and then after that message popped up i...

  • Newbie
  • Hey team, I need help regarding spotify premium payment failed. So what happened is that while I was paying in the upi method it I didn't received message pf the payment on my upi so I Cancelled the...
  • Dian
  • Moderator
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Visitor
  • It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
  • user-removed
  • Not applicable
  • 164 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 164 Views
  • 6 replies
  • 0 likes

Superuser Contribution Payment authorisation is not working

When I have entered my new card details I get a popup asking me to verify the purchase using my bank's app. Once I do this I get an error message in the same popup box:It looks like the webpage at might be having issues or it may have moved permanen...

  • Visitor
  • When I have entered my new card details I get a popup asking me to verify the purchase using my bank's app. Once I do this I get an error message in the same popup box: It looks like the webpage a...
  • New5
  • Casual Listener
  • 240 Views
  • 6 replies
  • 0 likes
  • 240 Views
  • 6 replies
  • 0 likes

Superuser Contribution They deducted my money twice and only the second time it counted how I paid for my plan.

premium family Motorola g9 Sistema operativoAndroid Mi pregunta o problemaThey charged me twice for the Spotify plan, so in the first payment (wom telephony service) the Spotify charge was added, so I thought I had paid for it, but later it came out ...

  • Visitor
  • premium family   Motorola g9  Sistema operativo Android   Mi pregunta o problema They charged me twice for the Spotify plan, so in the first payment (wom telephony service) t...
  • Dian
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo, address didn't match issue

HiMum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address. We're in South Africa. She uses. Samsung and I have a Google pixel.

  • Visitor
  • Hi Mum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address.   We're in S...
  • Dian
  • Moderator
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

Premium to Student Premium

I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for the time I have been paying full price as the verific...

  • Newbie
  • I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for th...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment unsuccessful

I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enough money in the card no matter how much I try. Spot...

  • Casual Listener
  • I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enou...
  • Dian
  • Moderator
  • 130 Views
  • 3 replies
  • 0 likes
  • 130 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failure after 1 month

PlanPremium duoCountryIndiaDevice(iPhone 13mini, Pixel 4a)Operating System(iOS 15, Android 12) My Question or IssueSigned up for premium duo using domestically issued amex. There were no errors, payment went through. After a month I received email fr...

  • Casual Listener
  •   Plan Premium duo Country India Device (iPhone 13mini, Pixel 4a) Operating System (iOS 15, Android 12)   My Question or Issue Signed up for premium duo using domestically issued...
  • CarlosE
  • Moderator
  • 118 Views
  • 3 replies
  • 0 likes
  • 118 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change payment method

PlanPremiumCountryWas Ukraine now PolandDevicePC I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: page at https://www.spotify.com/ua-uk/api/payment-sdk/notification/challenge/?checkout-id=177...

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  • Casual Listener
  • Plan Premium Country Was Ukraine now Poland Device PC   I changed country of payment and my 3d secure was successful but after it I get this grey screen and error:    page at&...
  • Andrapente
  • Casual Listener
  • 188 Views
  • 6 replies
  • 0 likes
  • 188 Views
  • 6 replies
  • 0 likes

Superuser Contribution Abo not working

Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so why would I do that? Can someone help find a solut...

  • Visitor
  • Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so...
  • Kiril
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nessun Avviso di scadenza abbonamento studentesco

Ho scoperto per puro caso che mi era scaduto il contratto premium per studenti, ovviamente non mi era arrivata nessuna mail della vicina scadenza, e quindi mi sono stati addebitati la cifra completa. Ho rifatto la procedura per avere di nuovo lo scon...

  • Visitor
  • Ho scoperto per puro caso che mi era scaduto il contratto premium per studenti, ovviamente non mi era arrivata nessuna mail della vicina scadenza, e quindi mi sono stati addebitati la cifra completa....
  • Dian
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

spotify plan.png spotify receipt.png spotify web player.png
  • Casual Listener
  • I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
  • Julontron
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • Account Details
    Spotify Premium
    Spotify Premium doesn't work
    Subscription
  • 187 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo won’t load

PlanPremiumCountryNetherlandsDeviceiPhone 12 ProOperating SystemiOS My Question or IssueI just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open t...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 12 Pro Operating System iOS   My Question or Issue I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan i...
  • Alex
  • Moderator
  • 269 Views
  • 4 replies
  • 1 likes
  • 269 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Just started the one month free trial, if I redeem a gift card will it go away?

I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan. If I were to redeem the gift card right now would my free trial go away? I go to redeem the gift card and "If you redeem this code y...

  • Newbie
  • I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan.   If I were to redeem the gift card right now would my free trial go away?...
  • Kiril
  • Moderator
  • 804 Views
  • 3 replies
  • 0 likes
  • 804 Views
  • 3 replies
  • 0 likes

Deleting account & can't reuse username with Spotify? CLARIFICATION needed please!

My Question or IssueHi Community,I just opened a Premium Duo account, giving a Spotify subscription as a gift for a friend. To keep it a surprise, I registered the new account under my secondary email address until I gave it to them, when I could the...

  • Casual Listener
  • My Question or Issue Hi Community, I just opened a Premium Duo account, giving a Spotify subscription as a gift for a friend. To keep it a surprise, I registered the new account under my secondary ...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

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