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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 12922 Views
  • 6 replies
  • 0 likes
  • 12922 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1283 Views
  • 19 replies
  • 1 likes
  • 1283 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47190 Views
  • 20 replies
  • 3 likes
  • 47190 Views
  • 20 replies
  • 3 likes

More Info About ADS on Spotify

Hi everyone.Anyone familiar with ADS on Spotify?a client of mine, a singer, would like to do some campaigns. I understand for now that you can make "spots" lasting a minimum of 15 second and a maximum of 30... but how should they be done? does he hav...

  • Visitor
  • Hi everyone. Anyone familiar with ADS on Spotify? a client of mine, a singer, would like to do some campaigns. I understand for now that you can make "spots" lasting a minimum of 15 second and a ma...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Why does the gift card code not work even though bought from right country?

I bought a gift card from startselect.com, selected the right country and the gift card code is not working. Tried to sort it out with startselect, but everything seems to be in order from their perspective and asked to contact spotify.Have tried:- c...

  • Casual Listener
  • I bought a gift card from startselect.com, selected the right country and the gift card code is not working. Tried to sort it out with startselect, but everything seems to be in order from their pers...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Gift card for prepaid doesnt work

I paid for the premium subscription by gift card but it doesn't work the information was that my subscription was activated but it wasn't as now, I can't find info about where i can find a help with it, a threw the money out because premium is off. M...

  • Casual Listener
  • I paid for the premium subscription by gift card but it doesn't work the information was that my subscription was activated but it wasn't as now, I can't find info about where i can find a help with ...
  • September4473
  • Visitor
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution Twice Deduction for Spotify Premium

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryIndia Device(Lava Agni 2) Operating System(Android) My Question or IssueI had auto renewal date for my Spotif...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country India    Device (Lava Agni 2) &nbsp...
  • Dian
  • Spotify Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mudança de plano

Já fui descontado pelo plano premium, mas logo depois fui verificado como universitário, eu concluindo a adesão ao plano universitário eu serei cobrado de novo, Já que acabei de ser cobrado como premium?

  • Visitor
  • Já fui descontado pelo plano premium, mas logo depois fui verificado como universitário, eu concluindo a adesão ao plano universitário eu serei cobrado de novo, Já que acabei de ser cobrado como prem...
  • Dian
  • Spotify Legend
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Community Premium vs. Spotify Premium

Hello, my new Community profile is not Premium, but my Spotify account is. Why is that? What can I do?

  • Music Fan
  • Hello, my new Community profile is not Premium, but my Spotify account is.  Why is that?  What can I do?
  • MattSuda
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

  • Regular
  • Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...
  • 31kow7wgavymbvn7zhry
  • Visitor
  • 2807 Views
  • 10 replies
  • 0 likes
  • 2807 Views
  • 10 replies
  • 0 likes

Refund Request for Premium Purchase Error

Buy premium with Vietnam payment method where I still in Australia. The transaction took my money, but the system said I should buy a premium in the preferred country, Australia. So how can I request a refund for the mistake?

  • Newbie
  • Buy premium with Vietnam payment method where I still in Australia. The transaction took my money, but the system said I should buy a premium in the preferred country, Australia. So how can I request...
  • Billy-J
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Quiero pagar el spotify premiun con el bono cultural y no me deja

Querria usar el bono cultural para obtener el premiun de estudiante y al completar todos los pasos al final me sale un error y no me deja completar el pago

  • Visitor
  • Querria usar el bono cultural para obtener el premiun de estudiante y al completar todos los pasos al final me sale un error y no me deja completar el pago
  • Billy-J
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Me cobraron en la tarjeta de crédito ¿Por que no me brindan el servicio ?

Se realizó el pago como todos los meses y esta ves me lo cobro pero no me brindan el servicio dice que no se registró el pago

  • Visitor
  • Se realizó el pago como todos los meses y esta ves me lo cobro pero no me brindan el servicio dice que no se registró el pago
  • Billy-J
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Premium Student can't be selected

I recently switch schools and reverified my school on SheerID. I was on the Premium Individual plan for a month as I was out of school. I got an email saying that my new school is accepted and that I should be able to go get Premium Student. I went i...

  • Visitor
  • I recently switch schools and reverified my school on SheerID. I was on the Premium Individual plan for a month as I was out of school. I got an email saying that my new school is accepted and that I...
  • Billy-J
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Premium duo

PlanPremiumCountryFrance Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan't add my wife as second user on my Premium DuoShe receives the message that the address is different, I checked several times and w...

  • Visitor
  • Plan Premium Country France  Device (iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue can't add my wife as second user on my Premi...
  • Billy-J
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Podcast ads inserted by Spotify

I have Spotify Premium and I've been getting ads within podcasts and the podcast creators said some of them are being inserted by Spotify (and quite poorly in fact). Here was my journey to the truth. I first became suspicious when I noticed ads cutti...

  • Newbie
  • I have Spotify Premium and I've been getting ads within podcasts and the podcast creators said some of them are being inserted by Spotify (and quite poorly in fact).  Here was my journey to the ...
  • DrunkenPixi
  • Visitor
  • 2863 Views
  • 6 replies
  • 10 likes
  • Podcasts
    Premium
  • 2863 Views
  • 6 replies
  • 10 likes

Address verification question is not popping up in duo account

PlanDuoCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just switched from a Premium (single) account to a Duo premium account and sent an invite to my h...

  • Visitor
  • Plan Duo Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just switch...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

I logined into my account and my subscription vanished

Hello, recently I bought a new phone and wanted to login to my Spotify account from there using Google, and there's no premium subscription on that account. I think I must've registered for the first time using Facebook, but since then I decided to d...

  • Visitor
  • Hello, recently I bought a new phone and wanted to login to my Spotify account from there using Google, and there's no premium subscription on that account. I think I must've registered for the first...
  • mauve_minnow
  • Rising Star 1
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Switiching plan issues

I signed up for the premium free trial a couple of days ago. I decided to switch to the duo subscription. I keep getting an error saying I'm not eligible. I thought cause my plan was new. So I went in and canceled it. It still won't let me sign up fo...

  • Casual Listener
  • I signed up for the premium free trial a couple of days ago. I decided to switch to the duo subscription. I keep getting an error saying I'm not eligible. I thought cause my plan was new. So I went i...
  • Billy-J
  • Spotify Star
  • 147 Views
  • 5 replies
  • 0 likes
  • 147 Views
  • 5 replies
  • 0 likes

From family account to single member account

I'd like to cancel my family account (we hardly use it except my teenage daughter) and trsform it into an individual account FOR HER , who is a member and not the owner/ manager of this account. How can she keep her tecorded favourite song lists ?I f...

  • Visitor
  • I'd like to cancel my family account (we hardly use it except my teenage daughter) and trsform it into an individual account FOR HER , who is a member and not the owner/ manager of this account.&nbsp...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not eligible for promotion -- can't sign up for regular Premium

CountryCanada (Quebec) My Question or IssuePremium page only lists packages with promotion attached. 3 months free is not available for Quebec. Clicking on one of the options says "Sorry you are not eligible for that plan. Here are some other ways to...

  • Newbie
  • Country Canada (Quebec)   My Question or Issue Premium page only lists packages with promotion attached. 3 months free is not available for Quebec. Clicking on one of the options says "Sorry...
  • MihailY
  • Moderator
  • 506 Views
  • 7 replies
  • 0 likes
  • 506 Views
  • 7 replies
  • 0 likes