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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128895 Views

69 replies

9 likes

Premium for Family
  • 128895 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57278 Views

87 replies

4 likes

  • 57278 Views
  • 87 replies
  • 4 likes

free trial cancelled but want it back

i saw a community post earlier saying i would still have the premium benefits if i cancelled my free trial till the end if the billing date but my account automatically switched to free when i cancelled it, can i get it back?

Newbie

i saw a community post earlier saying i would still have the premium benefits if i cancelled my free trial till the end if the billing date but my account automatically switched to free when i cancel...

Maxim

Spotify Star

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have an iphone 13 and I have a Premium individual account. For some reason I was logged out of this and I had t...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I have an iphone 13 and I hav...

Vasil

Moderator

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Try to get Spotify premium and it keeps going to a page that says This page got tripped up .

Basically I am trying to get spotify premium right now, but keeps going to this page which I think it means it can't load the page right now, but it says 'This page got tripped up', 'there was an error and we coudln't load the page.' How am I meant t...

Visitor

Basically I am trying to get spotify premium right now, but keeps going to this page which I think it means it can't load the page right now, but it says 'This page got tripped up', 'there was an err...

Billy-J

Spotify Star

867 Views

1 replies

0 likes

  • 867 Views
  • 1 replies
  • 0 likes

Issues with payment

I have subscribed to the annual premium plan, and it will be expiring in 6 months time, so I am trying to renew it, but I am getting an error message saying that I am not eligible for that plan.Why is that the case, and how can I solve it?I am in Ken...

Newbie

I have subscribed to the annual premium plan, and it will be expiring in 6 months time, so I am trying to renew it, but I am getting an error message saying that I am not eligible for that plan. Why...

Billy-J

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Monthly audiobook limit (Germany)

I was thrilled to discover last night that the audiobook feature made it to Germany! I'm an avid audiobook listener and will be getting a lot of use out of it. I was just wondering why the monthly limit is 12 hours in Germany and in other countries i...

Roadie

I was thrilled to discover last night that the audiobook feature made it to Germany! I'm an avid audiobook listener and will be getting a lot of use out of it. I was just wondering why the monthly li...

violetcities

Roadie

1450 Views

2 replies

0 likes

  • 1450 Views
  • 2 replies
  • 0 likes

Premium Subscription is gone

HelloYesterday i bought the subscription where you have 3 months free Spotify premiun and after that you pay 10 Euros.Today I woke up and it was gone.I can show prove that i bought the Plan and I already did the steps to fix this solution.Im from ger...

Newbie

Hello Yesterday i bought the subscription where you have 3 months free Spotify premiun and after that you pay 10 Euros.Today I woke up and it was gone.I can show prove that i bought the Plan and I a...

Billy-J

Spotify Star

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Preciso pedir reembolso do meu spotify pois não consigo entrar na

Hoje na data foi descontado da minha conta o valor de ,mas quando tentei entrar na minha conta,não consigo acessá-la

Visitor

Hoje na data <Moderator edit> foi descontado da minha conta o valor de <Moderator edit>,mas quando tentei entrar na minha conta,não consigo acessá-la

Bittencourt

Spotify Star

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription change loop

PlanPremiumCountryNL DeviceMacbook Pro My Question or IssueIf I try to change my subscription (by going to account and "my subscription" > "change my subscription) It reroutes me back to my main account settings page. This is the case for at least a ...

Casual Listener

Plan Premium Country NL   Device Macbook Pro   My Question or Issue If I try to change my subscription (by going to account and "my subscription" > "change my subscription) It r...

Jose_M

Spotify Star

363 Views

3 replies

0 likes

  • 363 Views
  • 3 replies
  • 0 likes

Jam is not use I play one time two devices play songs explain whats work jam

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Payment done but didn’t receive the premium benefit

I’ve made payment for spotify student premium plan 2 times but still haven’t received the premium benefit

Visitor

I’ve made payment for spotify student premium plan 2 times but still haven’t received the premium benefit

Jose_M

Spotify Star

190 Views

1 replies

1 likes

  • 190 Views
  • 1 replies
  • 1 likes

Money debited

Money got debited from my bank account but I don't get any premium, I have purchased student plan for ₹59.**bleep**

Visitor

Money got debited from my bank account but I don't get any premium, I have purchased student plan for ₹59. **bleep**   

Jose_M

Spotify Star

162 Views

1 replies

2 likes

  • 162 Views
  • 1 replies
  • 2 likes

I paid and amount is debited from my account but I can't access premium

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Jose_M

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Hola quiero mu ubicación

Por qué no me deja entrar así q me pide mi ubicación lo por dar haces

Visitor

Por qué no me deja entrar así q me pide mi ubicación lo por dar haces

Jose_M

Spotify Star

142 Views

1 replies

0 likes

  • 142 Views
  • 1 replies
  • 0 likes

I want to downgrade my premium duo plan to a basic duo plan

I had a basic duo plan, I upgraded to a premium duo to be able to listen to audiobooks, but I'm not using it. I'd rather save the money, how do I downgrade to a basic duo plan?

Visitor

I had a basic duo plan, I upgraded to a premium duo to be able to listen to audiobooks, but I'm not using it. I'd rather save the money, how do I downgrade to a basic duo plan?

Jose_M

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

cant active perimum

premium got purchased but not active yet

Visitor

premium got purchased but not active yet

Billy-J

Spotify Star

139 Views

1 replies

0 likes

  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Information Confirmation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDid Spotify send an email asking for our information to confirm our address in order to conti...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Did Spo...

Vasil

Moderator

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes