Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132229 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66900 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249199 Views
154 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHave a new credit card but can only update 'one time' purchases with new details. Can't find ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Have a ...
Moderator
352 Views
2 replies
0 likes
My Question or Issue Won't let me upgrade from premium to duo no matter what I do. Why?
My Question or Issue Won't let me upgrade from premium to duo no matter what I do. Why?
Casual Listener
2814 Views
6 replies
1 likes
I canceled my subscription and I just want a refund
I canceled my subscription and I just want a refund
Not applicable
532 Views
2 replies
0 likes
how do I change my plan from premium individual to premium duo?
how do I change my plan from premium individual to premium duo?
Moderator
1774 Views
3 replies
1 likes
does anyone know…. if I currently have a premium plan but want to pause it for a while will all my playlists be deleted? Or will they stay and I’ll just have ads throughout??
does anyone know…. if I currently have a premium plan but want to pause it for a while will all my playlists be deleted? Or will they stay and I’ll just have ads throughout??
Community Legend
2655 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
1075 Views
3 replies
0 likes
I currently have a family premium Account, but want to change to Duo.What happens to the other members access and playlists etc?
I currently have a family premium Account, but want to change to Duo. What happens to the other members access and playlists etc?
Community Legend
896 Views
3 replies
0 likes
I have been checking out the advertisement for 59 rs for 3 months popping up every now and then. It says that I am not eligible. Why is the advert still popping up ? It's misleading.PlanFreeCountryIndiaDeviceVivo T3 Ultra(iPhone 8, Samsung Galaxy 9, ...
I have been checking out the advertisement for 59 rs for 3 months popping up every now and then. It says that I am not eligible. Why is the advert still popping up ? It's misleading. Plan Free Cou...
Spotify Star
274 Views
1 replies
0 likes
PlanpremiumCountryAustraliaDeviceCHromebook - would like to download some songs to listen to while swimmingOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan premium Country Australia Device CHromebook - would like to download some songs to listen to while swimming Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
Spotify Star
338 Views
2 replies
0 likes
Hello, I have Premium Duo, but have zero interest in audiobooks. I’d like to change to Basic Duo but I don’t seem to have the option: I’ve not had that before so haven’t previously cancelled it. PlanPremium DuoCountryUK Device(iPhone 15Operating Syst...
Hello, I have Premium Duo, but have zero interest in audiobooks. I’d like to change to Basic Duo but I don’t seem to have the option: I’ve not had that before so haven’t previously cancelled it. ...
Casual Listener
470 Views
2 replies
0 likes
Since today I get ads in podcast, no I'm not talking about sponsor read or ads embedded. It's shown as a track (with it's own time lapse). I haven't had them in music yet, but I haven't listened to much music lately. I'm logged in, my premium subscri...
Since today I get ads in podcast, no I'm not talking about sponsor read or ads embedded. It's shown as a track (with it's own time lapse). I haven't had them in music yet, but I haven't listened to m...
Newbie
517 Views
3 replies
1 likes
I have paid for premium but still getting advertisements
I have paid for premium but still getting advertisements
Spotify Star
337 Views
2 replies
0 likes
PlanFreeCountryBosnia and HerzegovinaDeviceIphone 15 Pro Max,My PCOperating SystemiOS 18,Windows 11 My Question or IssueI tried to buy spotify premium but I keep getting this error “The payment failed. Please try again, use a different payment card o...
Plan Free Country Bosnia and Herzegovina Device Iphone 15 Pro Max,My PC Operating System iOS 18,Windows 11 My Question or Issue I tried to buy spotify premium but I keep getting this...
Spotify Star
828 Views
1 replies
0 likes
I encountered a problem while paying for the Spotify Premium Duo plan. The amount was charged once, and then again, but the second charge is currently marked as a pending transaction in my bank account
I encountered a problem while paying for the Spotify Premium Duo plan. The amount was charged once, and then again, but the second charge is currently marked as a pending transaction in my bank accou...
Spotify Star
224 Views
1 replies
0 likes
Last month I received an email to upgrade from individual to duo plan but was getting error on the page where I put the address. Then next billing came and my plan was changed to duo but my partner still get ads on his account. I was billed again tod...
Last month I received an email to upgrade from individual to duo plan but was getting error on the page where I put the address. Then next billing came and my plan was changed to duo but my partner s...
Spotify Star
304 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 20 Ultra / iPad Pro 12.9" (4th gen)Operating SystemAndroid 11 - One UI 3 / iPad OS 15.0.2My Question or IssueI have a premium account, only I use my account, so why does my app keep asking me ...
Plan Premium Country United Kingdom Device Samsung Galaxy Note 20 Ultra / iPad Pro 12.9" (4th gen) Operating System Android 11 - One UI 3 / iPad OS 15.0.2 My Question or Issue I have a pre...
Music Fan
3004 Views
8 replies
7 likes
I have Spotify premium that includes Hulu w ads. I want to upgrade my Hulu. Hulu says I need to cancel the Spotify account and then start fresh. I went in Spotify and downgraded from premium to standard and know Hulu is not included. My subscription ...
I have Spotify premium that includes Hulu w ads. I want to upgrade my Hulu. Hulu says I need to cancel the Spotify account and then start fresh. I went in Spotify and downgraded from premium to stand...
Moderator
1055 Views
5 replies
0 likes
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Showing on app that spotify individual premium charge 59 for 3 months but when i do paym...
Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Sh...
Spotify Star
257 Views
1 replies
0 likes
I re-started a subscription today. The subscription terms note that I paid for 3 months (see image), but the renewal date is one month away. I double-checked my subscription settings and it also says I will be charged July 24.
I re-started a subscription today. The subscription terms note that I paid for 3 months (see image), but the renewal date is one month away. I double-checked my subscription settings and it also says...
Spotify Star
560 Views
1 replies
0 likes
I urgently need to close my Revolut account, but I cannot do so until all transactions are finalized. The only pending transaction is the Spotify subscription renewal.I canceled the subscription via Google Play, but the amount had already been debite...
I urgently need to close my Revolut account, but I cannot do so until all transactions are finalized. The only pending transaction is the Spotify subscription renewal. I canceled the subscription vi...
Moderator
367 Views
1 replies
0 likes
