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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130682 Views

69 replies

10 likes

Premium for Family
  • 130682 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62361 Views

87 replies

4 likes

  • 62361 Views
  • 87 replies
  • 4 likes

I’ve had premium for 3 months and still receive advertisements. 10+ step correct plan failed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

12 months pay

Hi! I can't do the payment for 12 months like I did the last 2 years in the family plan, why is that? I want to do the 12 months payment because is more simple for me.

Newbie

Hi! I can't do the payment for 12 months like I did the last 2 years in the family plan, why is that?  I want to do the 12 months payment because is more simple for me.  

Maxim

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

I need that 9€ could you please refund me back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello i forgot to cancel my premium for spotify could u please give me back my money?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello i...

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country for student account

PlanStudentCountryGermany, need to change to USADeviceDoesn‘t matter, it‘s a conditional error in the account My Question or IssueSo I moved from Germany to the USA. I know from my travels that Spotify can not used in a different country for an infin...

Casual Listener

Plan Student Country Germany, need to change to USA Device Doesn‘t matter, it‘s a conditional error in the account   My Question or Issue So I moved from Germany to the USA. I know from ...

Fireflysunny

Casual Listener

391 Views

2 replies

0 likes

  • 391 Views
  • 2 replies
  • 0 likes

changing region

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to change the payment method, and it wont let me add the new card as it doesn't al...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm try...

osornios

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

only able to choose premium plan from available plan options, not basic plan

PlanFree/PremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &n...

Anyk17

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

How to pay

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Received a Giftcard for 6 Months Premium Individual, but would like to use it for Duo Plan

PlanFreeCountryGermanyDevice1 x Android, 1 x AppleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI Received a Giftcard for 6 Months Premium Individual, but would like to use it for a Duo Plan with my daughter.My current p...

Visitor

Plan Free Country Germany Device 1 x Android, 1 x Apple Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I Received a Giftcard for 6 Months Premium ...

Vasil

Moderator

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subskrypcja

zostaje mi co miesiąc pobierana kwota z karty, mimo iż dołączyłam do pakietu rodzinnego nie rozłączyło mi poprzedniej subskrypcji i za jedno konto są pobierane 2 razy płatność

Visitor

zostaje mi co miesiąc pobierana kwota z karty, mimo iż dołączyłam do pakietu rodzinnego nie rozłączyło mi poprzedniej subskrypcji i za jedno konto są pobierane 2 razy płatność

AlejaR

Moderator

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merhba yardim

Merhaba. Ben bir hesabimda kartimi degisecegim icin premiumi kapattim. Sonra hesabi da kapattim. Ama simdi yenu bir hesap actim amma premium alamiylorum None of the below information is required. However, the more you provide the easier it will be fo...

Visitor

Merhaba. Ben bir hesabimda kartimi degisecegim icin premiumi kapattim. Sonra hesabi da kapattim. Ama simdi yenu bir hesap actim amma premium alamiylorum None of the below information is required. How...

AlejaR

Moderator

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Looking for help with duplicate Spotify accounts and billing issues

PlanPremiumCountryUSA My Question or IssueI’m confused about how I ended up with two active Spotify accounts, especially after I set up a new one and requested to switch to the premium plan using a different email and close the prior account. This wa...

Casual Listener

  Plan Premium Country USA     My Question or Issue I’m confused about how I ended up with two active Spotify accounts, especially after I set up a new one and requested to swi...

Luramc

Casual Listener

382 Views

2 replies

1 likes

  • 382 Views
  • 2 replies
  • 1 likes

Is it still possible to pay for an individual annual subscription?

PlanPremiumCountryTürkiyeFor the past two years, I was able to pay for an annual subscription, but now I simply can't find that option on the website. Is it still possible at all???

Newbie

Plan Premium Country Türkiye For the past two years, I was able to pay for an annual subscription, but now I simply can't find that option on the website. Is it still possible at all???  

Amay

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron el mes de prueba

Hola, según veo la promoción son 3 meses de prueba pero aún así tengo el cargo en mi cuenta.

Visitor

Hola, según veo la promoción son 3 meses de prueba pero aún así tengo el cargo en mi cuenta. 

Vasil

Moderator

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

I have been trying to pay for a long time from my personal card, but the application gives me declin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

726 Views

3 replies

0 likes

  • 726 Views
  • 3 replies
  • 0 likes

Payment for premium

PlanFree/PremiumCountryFranceDevice(iPhone 12)Operating System(iOS 18) My Question or IssueI would like to subscribe to spotify's premium offer and take advantage of the 3-month free trial but every time I try, I get a payment issues and this happens...

Casual Listener

  Plan Free/Premium Country France Device (iPhone 12) Operating System (iOS 18)   My Question or Issue I would like to subscribe to spotify's premium offer and take advantage of ...

ribezaz

Spotify Star

292 Views

3 replies

1 likes

  • 292 Views
  • 3 replies
  • 1 likes

Cannot change to Duo subscription

PlanCurrently on Individual PremiumCountryUKDevicePC and Pixel 6 ProOperating SystemAndroid My Question or IssueI am currently subscribed to the Individual Premium plan, starting just a couple of months ago. I wish to use the Duo Premium plan, as my ...

Casual Listener

Plan Currently on Individual Premium Country UK Device PC and Pixel 6 Pro Operating System Android   My Question or Issue I am currently subscribed to the Individual Premium plan, star...

JarrodA

Casual Listener

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Susan_GP

Moderator

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes