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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6784 Views
  • 23 replies
  • 2 likes
  • 6784 Views
  • 23 replies
  • 2 likes

Can I have a refund?

PlanBasicCountryKoreaDeviceiPhone 12 mini & Macbook AirOperating SystemMacOs My Question or IssueI paid but Spotify don't have the song I want. So I want a refund.Can I have a refund?

  • Visitor
  • Plan Basic Country Korea Device iPhone 12 mini & Macbook Air Operating System MacOs   My Question or Issue I paid but Spotify don't have the song I want. So I want a refund. C...
  • Not applicable
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment error

I am having an error when trying to add payment details. The error is: "The payment failed. Please try again, use a different payment card or a different payment method.." all card details are correct.

  • Visitor
  • I am having an error when trying to add payment details. The error is: "The payment failed. Please try again, use a different payment card or a different payment method.." all card details are correc...
  • Isma_113
  • Newbie
  • 551 Views
  • 5 replies
  • 0 likes
  • 551 Views
  • 5 replies
  • 0 likes

How do I change my billing date?

I need to change my billing date.

  • Visitor
  • I need to change my billing date.
  • AdamDam
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Family plan issue

PlanFrom premium to familyCountryKZDeviceSamsung S22+ My Question or IssueHello! I have an issue. Recently my sisters and I have decided to switch from our individual Premium plans on Spotify to a shared Family plan. One of my sister's did the main s...

  • Newbie
  •   Plan From premium to family Country KZ Device Samsung S22+   My Question or Issue Hello! I have an issue. Recently my sisters and I have decided to switch from our individual Pre...
  • Luan
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for a full year subscription now my account has been put on the free usage, I want to know why

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • OscarDC
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

How can I pay my bill early?

Make payment before billing date

  • Visitor
  • Make payment before billing date
  • ribezaz
  • Rising Star 1
  • 112 Views
  • 1 replies
  • 1 likes
  • 112 Views
  • 1 replies
  • 1 likes

Superuser Contribution Tuve problemas con el plan premiun, fue cancelado hace 2 meses y me cobran

Cancele premiun hace 2 meses y siguien descontando el dinero, mi cuenta no obtiene los beneficios y cuando entré a spotify por navegador aparecía como que tenia premiun en los planes, cosa que en la aplicación no, de igual manera en ninguno de los do...

  • Visitor
  • Cancele premiun hace 2 meses y siguien descontando el dinero, mi cuenta no obtiene los beneficios y cuando entré a spotify por navegador aparecía como que tenia premiun en los planes, cosa que en la ...
  • OscarDC
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

I get a Spotify promo code from Flipkart at 12 month subscription.

But when I apply that code the payment section will open & pay for 12 month but I get this code 12 month subscription free. I need help on this issue.

  • Visitor
  • But when I apply that code the payment section will open & pay for 12 month but I get this code 12 month subscription free. I need help on this issue.
  • ribezaz
  • Rising Star 1
  • 807 Views
  • 1 replies
  • 1 likes
  • 807 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cobro indebido

Tengo una cuenta premium familiar y se me está cargado a mi cuenta un cobro extra de nombre spotify stockholm de 5.22 dolares, llevo el registro que hace dos meses se produce esto necesito que que solucionen y me devuelvan el cargo a mi targeta

  • Newbie
  • Tengo una cuenta premium familiar y se me está cargado a mi cuenta un cobro extra de nombre spotify stockholm de 5.22 dolares, llevo el registro que hace dos meses se produce esto necesito que que so...
  • 21y4vi25pvhh4wc24fcd
  • Visitor
  • 6740 Views
  • 9 replies
  • 0 likes
  • 6740 Views
  • 9 replies
  • 0 likes

Cobraram R$:7,00 após eu trocar os dados do meu cartão.

Apenas troquei os dados do cartão e vocês me cobraram R$7,00 por essa troca. Não iria cancelar a conta ou o premium, apenas troquei a forma de pagamento.

  • Visitor
  • Apenas troquei os dados do cartão e vocês me cobraram R$7,00 por essa troca. Não iria cancelar a conta ou o premium, apenas troquei a forma de pagamento.
  • Bittencourt
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Cannot access Hulu with Spotify Student Account

PlanSpotify StudentCountryUnited StatesDeviceAllOperating SystemiOS and Windows My Question or IssueI have a Spotify student account and realized I was being charged for both Spotify and Hulu. Obviously I want the benefit of free Hulu with my Spotify...

  • Visitor
  • Plan Spotify Student Country United States Device All Operating System iOS and Windows   My Question or Issue I have a Spotify student account and realized I was being charged for both...
  • ch03rry
  • Casual Listener
  • 1009 Views
  • 7 replies
  • 2 likes
  • 1009 Views
  • 7 replies
  • 2 likes

Superuser Contribution "Change regions..."

PlanFree, trying to upgrade to PremiumCountryUnited StatesDeviceSamsung Galaxy S22+Operating SystemAndroid 14 My Question or IssueI'm trying to upgrade to Premium and I want to use my Google Play credits, but when I select Google Play as a payment me...

  • Newbie
  • Plan Free, trying to upgrade to Premium Country United States Device Samsung Galaxy S22+ Operating System Android 14   My Question or Issue I'm trying to upgrade to Premium and I want ...
  • MihailY
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! Angeblich 12 Monate Wartezeit für meinen Sohn um sich dem Family-Abo anzuschließen

PlanFamily PremiumCountryGermany (Admin, pleeeeease, don't move my question again to English solutions, my English ist too bad, just answers in German language only! Thank you!) My Question or Issue Hallo liebes deutschsprachiges Spotify-Forum, mein ...

  • Regular
  • Plan Family Premium Country Germany (Admin, pleeeeease, don't move my question again to English solutions, my English ist too bad, just answers in German language only! Thank you!)   My Que...
  • Bisser
  • Newbie
  • 2408 Views
  • 4 replies
  • 0 likes
  • 2408 Views
  • 4 replies
  • 0 likes

Please activate the year subscription option for Vietnamese users

Would it be possible to make a year subscription for Vietnamese? In my opinion, it's quite expensive to pay for it every month, and annoyed. So make it more convenient and uncomplicated. Thank you! and I really need it.

  • Newbie
  • Would it be possible to make a year subscription for Vietnamese? In my opinion, it's quite expensive to pay for it every month, and annoyed. So make it more convenient and uncomplicated. Thank you! a...
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Accidental Spotify premium purchase

i didn’t mean to purchase Spotify premium again and I got charged the 12.06 :((I can’t dispute it via cashapp so I was hoping someone could help me get this fixed? Is there any way to reverse the payment and get the 12.06$ refunded back to my account...

  • Visitor
  • i didn’t mean to purchase Spotify premium again and I got charged the 12.06 :(( I can’t dispute it via cashapp so I was hoping someone could help me get this fixed? Is there any way to reverse the p...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Tive uma cobrança indevida

Tenho plano universitário e foi cobrado plano premium

  • Visitor
  • Tenho plano universitário e foi cobrado plano premium
  • Bittencourt
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compre una tarjeta de regalo y no funciona

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había equivocado, pero no, ya hasta fui a donde me vendier...

  • Casual Listener
  • Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había e...
  • carosv12
  • Casual Listener
  • 38806 Views
  • 20 replies
  • 24 likes
  • 38806 Views
  • 20 replies
  • 24 likes

Superuser Contribution Ödeme iptali

Merhaba ben arkadaşımın spotify hesabını da ödüyorum ve bunu iptal etmek istiyorum. Nasıl yapabilirim?

  • Visitor
  • Merhaba ben arkadaşımın spotify hesabını da ödüyorum ve bunu iptal etmek istiyorum. Nasıl yapabilirim?
  • Yordan
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes