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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70911 Views

19 replies

94 likes

  • 70911 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134698 Views

69 replies

10 likes

Premium for Family
  • 134698 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73562 Views

89 replies

4 likes

  • 73562 Views
  • 89 replies
  • 4 likes

nao da 30 dias e ja comeca a cobra e corta o plano

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

How To Change Plan Immediately

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way to have your plan change over immediately? I do not want to wait an entire mon...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...

MateusM

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Solved!! How to split the Family plan into 2 separate?

Spoiler (Highlight to read)I have a family premium account, and my parter will soon start studying. How do I update my plan to 1 single premium and 1 student (premium)? Without loosing playlists?I have a family premium account, and my parter will soo...

Casual Listener

I have a family premium account, and my parter will soon start studying. How do I update my plan to 1 single premium and 1 student (premium)? Without loosing playlists?

AdamDamon

Community Legend

1360 Views

4 replies

0 likes

  • 1360 Views
  • 4 replies
  • 0 likes

One time payment

Recently 1 month ago I purchased only one month subscription plan on Spotify with one time payment and now there is no one time payment plan all plans are available only for monthly auto payment and the issue is my bank does not support Autopay and b...

Visitor

Recently 1 month ago I purchased only one month subscription plan on Spotify with one time payment and now there is no one time payment plan all plans are available only for monthly auto payment and ...

Jose_M

Spotify Star

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Hulu merge with Disney- UNABLE TO LOG IN

PlanStudent PremiumCountryUSDeviceMac, IphoneOperating SystemChrome-App My Question or IssueMy hulu got logged off and now because of the merger between hulu and disney, I cannot access my Hulu account that I have via my Spotify Student Subscription

Visitor

  Plan Student Premium Country US Device Mac, Iphone Operating System Chrome-App   My Question or Issue My hulu got logged off and now because of the merger between hulu and disn...

makitamail

Visitor

1526 Views

3 replies

0 likes

  • 1526 Views
  • 3 replies
  • 0 likes

Cancel account I can’t login to

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an account I can no longer login to as I can’t access the email to reset password. I w...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

MateusM

Spotify Star

137 Views

1 replies

0 likes

  • 137 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No me deja pagar la suscripción premium

Buenas tardes estoy intentando pagar premium y y ya he intentado con diferentes tarjetas , no me deja saleSe produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.

Newbie

Buenas tardes estoy intentando pagar  premium y y ya he intentado con diferentes tarjetas , no me deja sale Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba c...

Dayana6

Visitor

3000 Views

5 replies

1 likes

  • 3000 Views
  • 5 replies
  • 1 likes

Solved!! Advertisement when I press Play on podcasts (Premium subscription)

I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing music, only with podcasts.

Visitor

I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing musi...

siemple

Newbie

914 Views

5 replies

0 likes

  • 914 Views
  • 5 replies
  • 0 likes

Changing from Google Play to Debit card for subscription

I am going round in circles!! My daughter is taking over the payment for our Spotify Family sub. I've cancelled my Google Play subscription payment method and added her payment details to the account instead. Now my account just says I'll revert to S...

Casual Listener

I am going round in circles!! My daughter is taking over the payment for our Spotify Family sub.    I've cancelled my Google Play subscription payment method and added her payment details...

Enigma1979

Casual Listener

368 Views

2 replies

0 likes

  • 368 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo contratar premium con mercado pago

PlanPremiumCountryArgentina Device Samsung Galaxy S23 Ultra Operating SystemAndroid 15 My Question or IssueNo me acepta la tarjeta de débito de mercado pago como medio de pago. Comprobe los datos, que el pais de la cuenta de Spotify y la de mercado p...

Visitor

Plan Premium Country Argentina  Device  Samsung Galaxy S23 Ultra  Operating System Android 15   My Question or Issue No me acepta la tarjeta de débito de mercado pago co...

Yordan

Moderator

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution subscription still free even after paying for premium

yesterday i gave money-1189 for individual premium pack. however it is still showing free. CountryINDIADevice(iPhone 15 plus)Operating System(iOS 18.1.1) My Question or Issueyesterday i gave money-1189 for individual premium pack. however it is still...

Visitor

yesterday i gave money-1189 for individual premium pack. however it is still showing free.    Country INDIA Device (iPhone 15 plus) Operating System (iOS 18.1.1)   My Question...

2DANNYY

Visitor

743 Views

6 replies

2 likes

  • 743 Views
  • 6 replies
  • 2 likes

New to Spotify - Premium user - with ads!?!

A week ago I signed up for Spotify Premium Family plan. When listening to music on my phone I hear ads. I've deleted and re-downloaded the app a few times; and logged out / back in several times, too, but always get ads. Can I get very detailed instr...

Visitor

A week ago I signed up for Spotify Premium Family plan. When listening to music on my phone I hear ads. I've deleted and re-downloaded the app a few times; and logged out / back in several times, too...

Billy-J

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Spotify premium deal issue

Hi everyone, Last month I signed up for a Premium deal that said 3 months at 99p each. I paid the 99p for the first month during the promo period, but now my account only shows that I have one month at that price. Is this a bug or smth, as i clearly ...

Casual Listener

    Hi everyone,   Last month I signed up for a Premium deal that said 3 months at 99p each. I paid the 99p for the first month during the promo period, but now my account only sho...

Billy-J

Spotify Star

498 Views

7 replies

0 likes

  • 498 Views
  • 7 replies
  • 0 likes

Unable to Buy Yearly Subscription

Hi There,I am currently subscribed to 'Individual Yearly Premium' Subscription which i bought last year through One-Time paymentI want to renew the subscription through one-time payment but I cannot find the yearly plans. Only the montly plans are av...

Newbie

Hi There, I am currently subscribed to 'Individual Yearly Premium' Subscription which i bought last year through One-Time payment I want to renew the subscription through one-time payment but I can...

Billy-J

Spotify Star

221 Views

1 replies

1 likes

  • 221 Views
  • 1 replies
  • 1 likes

Adding a member to my duo account who already has an spotify account

Hi all, I would like to purchase a duo account and add my dad to it. He already has an unpaid account. If I add him to my account, will his current account info transfer over?Thanks in advance for any help!

Newbie

Hi all,  I would like to purchase a duo account and add my dad to it. He already has an unpaid account. If I add him to my account, will his current account info transfer over? Thanks in advan...

Billy-J

Spotify Star

402 Views

2 replies

0 likes

  • 402 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do I have to wait 12 months to join another plan

So my plan ran out and we had a different credit card and now I can’t join the new plan. This is literally the dumbest thing I’ve ever seen and regret ever getting Spotify. Please just get rid of that dumb rule.

Casual Listener

So my plan ran out and we had a different credit card and now I can’t join the new plan. This is literally the dumbest thing I’ve ever seen and regret ever getting Spotify. Please just get rid of tha...

Shahzain

Newbie

4735 Views

14 replies

6 likes

  • 4735 Views
  • 14 replies
  • 6 likes

Superuser Contribution Spotify as an extra with Vodafone (UK)

PlanPremiumCountryUKDeviceiPhone 12Operating SystemiOS18.xMy Question or IssueHas anyone been able to add Spotify Premium to their Vodafone mobile plan as an extra? I get into a recurring loop - I am taken to the Spotify site to confirm the account I...

Casual Listener

Plan Premium Country UK Device iPhone 12 Operating System iOS18.x My Question or Issue Has anyone been able to add Spotify Premium to their Vodafone mobile plan as an extra? I get into a rec...

jordspicer

Casual Listener

1938 Views

7 replies

1 likes

  • 1938 Views
  • 7 replies
  • 1 likes

Solved!! I want to exit a family account and revert to a normal premium account.

My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premium features?

Casual Listener

My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premiu...

AdamDamon

Community Legend

21282 Views

4 replies

0 likes

  • 21282 Views
  • 4 replies
  • 0 likes

12 month premium

PlanPremiumCountrynigeriaDevice(iPhone XR, windows)Operating System(iOS 17,Windows 11) My Question or IssueI had a 12 month premium individual plan last year and it expired yesterday. I went on the site to get it again but i didnt see it available an...

Newbie

  Plan Premium Country nigeria Device (iPhone XR, windows) Operating System (iOS 17,Windows 11)   My Question or Issue I had a 12 month premium individual plan last year and it e...

Maxim

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes