Partner link for subscription

[TehShimada]

Plan

Free trying to move to Family Premium

Country

Brazil

My Question or Issue

Here in Brazil I can ask to be charged for the premium fees on my internet provider invoice (Vivo) 

On the website there’s an instruction that i have to cancel my current family premium, wait for it to show that I’m on the free plan and then link my account using the link provided by vivo. 
I canceled my plan, I’m currently on the free plan, and I keep getting the same “ops, sorry, the link is not linking” message. 

[TehShimada]

 

 

Pictures ofr context

[Dessi]

Hi there @TehShimada,

Thanks for reaching out and for the info you've shared!

Since you're trying to subscribe to Premium Family through a link that comes from your internet provider, we unfortunately don't have any influence on that and it'd be best to ask them to send you another one and assist you further.

Otherwise, something that comes to mind and might be of help in this case is trying to open the link on a different device, preferably a PC, using an incognito window and different browsers to see if that does the trick.

The Community is always here in case you need any help.