Duo Plan - Error message: Address, even though sharing an address

[maurain]

Plan

Duo / Premium

Country
Netherlands

My Question or Issue

I signed up for Duo but when my partner tries to connect his account, he gets an error message that we need to live at the same address to use Duo. We do live at the same address and can prove this with residency registration documentation. However, we used to live in two different countries. Is this set up somewhere and how do I change it?

[Maxim]

Hey @maurain,

Thanks for coming to the Community.

Please share the exact error message he's seeing 🙂