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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6570 Views
  • 23 replies
  • 2 likes
  • 6570 Views
  • 23 replies
  • 2 likes

Superuser Contribution Can't renew premium individual plan

Hi there, I have recently moved from Australia to the United Kingdom. I have tried to update my country, when I add my UK payment card it does not allow me to select the individual plan. States: "Sorry, you are not eligible for that plan. Here are so...

  • Casual Listener
  • Hi there, I have recently moved from Australia to the United Kingdom. I have tried to update my country, when I add my UK payment card it does not allow me to select the individual plan. States: ...
  • Joan
  • Moderator
  • 4553 Views
  • 1 replies
  • 0 likes
  • 4553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quando vou ouvir uma música ela fica falhando ou picotando.

Quando vou ouvir uma música ela fica falhando o problema não é no aparelho pois em outro aplicativo tipo YouTube funciona normal.

  • Visitor
  • Quando vou ouvir uma música ela fica falhando o problema não é no aparelho pois em outro aplicativo tipo YouTube funciona normal.
  • Vasil
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Changing Plan

Hi everyone, I currently have a Family Plan but there is only me and my fiancee on the plan. I was looking to downgrade to the Duo plan just to save a little bit of money here and there but just concerned about the migration for my fiancee (being the...

  • Newbie
  • Hi everyone,    I currently have a Family Plan but there is only me and my fiancee on the plan. I was looking to downgrade to the Duo plan just to save a little bit of money here and ther...
  • AdamDam
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

je n ai pas accès à mon compte spotify family car je suis en voyage

je suis domicilé à la même adresse que ma mère (propriétaire du compte ) et le reste de ma famille, je suis actuellement en voyage et donc il ne m autorise pas a utiliser le compte famille

  • Visitor
  • je suis domicilé à la même adresse que ma mère (propriétaire du compte ) et le reste de ma famille, je suis actuellement en voyage et donc il ne m autorise pas a utiliser le compte famille
  • Billy-J
  • Spotify Star
  • 848 Views
  • 1 replies
  • 0 likes
  • 848 Views
  • 1 replies
  • 0 likes

Why?

On 1 account I got spotify premium for free and it charged me after 1 month.

  • Visitor
  • On 1 account I got spotify premium for free and it charged me after 1 month.
  • Billy-J
  • Spotify Star
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

J'ai besoin d'une facture ?

Bonjour, comment puis je obtenir une facture au nom de ma société ? J'ai bien trouvé les reçus mais impossible de les télécharger ? Merci pour votre aide.

  • Visitor
  • Bonjour, comment puis je obtenir une facture au nom de ma société ? J'ai bien trouvé les reçus mais impossible de les télécharger ? Merci pour votre aide.
  • Billy-J
  • Spotify Star
  • 793 Views
  • 1 replies
  • 0 likes
  • 793 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to set up Duo for my wife and address verification keeps glitching.

It keeps telling me to try later, have been trying for a week about ready to cancel and try different service.

  • Visitor
  • It keeps telling me to try later, have been trying for a week about ready to cancel and try different service.
  • Alex
  • Spotify Legend
  • 1108 Views
  • 1 replies
  • 0 likes
  • 1108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got charged even through I’m not the primary account holder

I just notice that i got charge for the duo membership even though I’m not the primary user. I was wondering why I was charged

  • Visitor
  • I just notice that i got charge for the duo membership even though I’m not the primary user. I was wondering why I was charged
  • Alex
  • Spotify Legend
  • 1768 Views
  • 1 replies
  • 0 likes
  • 1768 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment address says invalid address

Every time I enter my address it says payment address not valid, please enter a valid address to continue.

  • Visitor
  • Every time I enter my address it says payment address not valid, please enter a valid address to continue.
  • brucefong78
  • Newbie
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Spotify HiFi still in the works?

So it turns out that Spotify HiFi is still being worked on. The CTO said in an interview that they're still working on but couldn't give any details. Apparently there's some trouble with the labels and the industry changing. I think I can speak for e...

  • Newbie
  • So it turns out that Spotify HiFi is still being worked on. The CTO said in an interview that they're still working on but couldn't give any details. Apparently there's some trouble with the labels a...
  • Billy-J
  • Spotify Star
  • 1608 Views
  • 1 replies
  • 3 likes
  • Spotify HiFi
  • 1608 Views
  • 1 replies
  • 3 likes

cannot deactivate hulu account i get from spotify premium student

I have spotify premium student. I activated a hulu account because it was provided through the plan. My family no longer uses hulu and I would like to delete my hulu account and deactivate the hulu service I get through spotify. We are getting billed...

  • Visitor
  • I have spotify premium student. I activated a hulu account because it was provided through the plan. My family no longer uses hulu and I would like to delete my hulu account and deactivate the hulu s...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Urgent issue. Can't get into my account at all/might have been hacked

PlanPremiumCountryRomaniaDeviceiPhone 11 My Question or IssueThe e-mail I used is an adress that I converted from yahoo to gmail, and I recently noticed I can't access the yahoo version anymore, only the new g-mail one. I didn't change my e-mail to t...

  • Visitor
  •   Plan Premium Country Romania Device iPhone 11   My Question or Issue The e-mail I used is an adress that I converted from yahoo to gmail, and I recently noticed I can't access th...
  • Billy-J
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Please make Spotify Premium Family available in Jamaica

PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31 Operating SystemAndroid 12 My Question or IssueWhy isn't Spotify Premium Family available in Jamaica? Literally all of the other competitors offer Family Plans, so why not Spotify?

  • Casual Listener
  •   Plan Premium Country Jamaica Device Samsung Galaxy A31  Operating System Android 12   My Question or Issue Why isn't Spotify Premium Family available in Jamaica? Literally...
  • Billy-J
  • Spotify Star
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

Spotify Universitário

Tem como enviar um desconto de Spotify Universitário em meu nome para outra conta no Spotify? Se sim, como faço?

  • Casual Listener
  • Tem como enviar um desconto de Spotify Universitário em meu nome para outra conta no Spotify? Se sim, como faço?
  • Bittencourt
  • Spotify Star
  • 859 Views
  • 2 replies
  • 0 likes
  • 859 Views
  • 2 replies
  • 0 likes

Porque não debitou o valor da minha conta?

Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?

  • Visitor
  • Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?
  • Bittencourt
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes