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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11260 Views
  • 24 replies
  • 2 likes
  • 11260 Views
  • 24 replies
  • 2 likes

Removing card details from an account im not the manager of

Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this? Don't have contact with her Thanks

  • Visitor
  • Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this?  Don't have...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

How do i remove my card from Spotify?

Hey everyone, i had just started the free premium trial, and interested in removing my card from Spotify for now, how do i do that? I only have an option to update, not remove

  • Newbie
  • Hey everyone, i had just started the free premium trial, and interested in removing my card from Spotify for now, how do i do that?  I only have an option to update, not remove 
  • AdamDamon
  • Spotify Star
  • 798 Views
  • 1 replies
  • 0 likes
  • 798 Views
  • 1 replies
  • 0 likes

Superuser Contribution He pagado mi suscripción a Premium de este mes pero no me ha actualizado la aplicación al plan premi

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution paypal payment

I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application

  • Visitor
  • I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application
  • MihailY
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription,

I have signed up to a Family subscription and send an invite to my son and to my husband. My son didn't have any problems - but when my husband tries to accept the invite, is says that he is not in the same country???? We sit at the same address, at ...

  • Visitor
  • I have signed up to a Family subscription and send an invite to my son and to my husband.  My son didn't have any problems - but when my husband tries to accept the invite, is says that he is n...
  • Eni
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Free/PremiumCountry usa Device ios(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was suspened when spotify quit accepting payment throught Itunes. I co...

  • Casual Listener
  •   Free/Premium Country usa   Device ios (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • MihailY
  • Moderator
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible to change country or pay

Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does not accept card since it wasnt issued in Hong Kong. ...

  • Casual Listener
  • Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does n...
  • Eni
  • Moderator
  • 288 Views
  • 4 replies
  • 1 likes
  • 288 Views
  • 4 replies
  • 1 likes

Ads on Premium account

I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads? I am not paying for some premium feature if I am expecting to hear any propaganda.

  • Casual Listener
  • I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads?   I am not paying for some premium fe...
  • Not applicable
  • 389 Views
  • 6 replies
  • 2 likes
  • 389 Views
  • 6 replies
  • 2 likes

Solved!! I switched my premium account to duo but the 2nd user is still as a freeone

Two days ago I swithched to duo account and added my girlfriend as the second user, but she is still listening ads like a free account. We tought it could be a couple of hours, maybe a day, to switch it but the ads of a free account are there, so we ...

  • Casual Listener
  • Two days ago I swithched to duo account and added my girlfriend as the second user, but she is still listening ads like a free account. We tought it could be a couple of hours, maybe a day, to switch...
  • Not applicable
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Superuser Contribution no access to premium

i paid for 2 months premium for 119 rupees but it has not updated my account to premium and has been deducting 119 per month. there is no way to cancel the payment or change the plan from premium to free. PlanFree/PremiumCountryindiaDevicesamsung m32...

  • Visitor
  • i paid for 2 months premium for 119 rupees but it has not updated my account to premium and has been deducting 119 per month. there is no way to cancel the payment or change the plan from premium to ...
  • Alex
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution

  • Visitor
  • I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution 
  • Alex
  • Spotify Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Charged before my billing date

I have a charge on my account before my billing date since I won't have enough to pay this paycheck I was going to cancel and renew when I got paid

  • Visitor
  • I have a charge on my account before my billing date since I won't have enough to pay this paycheck I was going to cancel and renew when I got paid
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Switching Plans

Hi. My wife and I currently have separate premium individual Plans. We want to converge to the premium duo plan...but we both want to keep our own profiles which are currently filled with the music, Playlist, podcasts, etc that we individually like. ...

  • Visitor
  • Hi.  My wife and I currently have separate premium individual Plans.  We want to converge to the premium duo plan...but we both want to keep our own profiles which are currently filled with...
  • AdamDamon
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

I am free loading on my sister's family account but now want my own family account

My Question or IssueHi, I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, how do I set this up so that I do not lose any of my playlists, liked songs ...

  • Visitor
  • My Question or Issue Hi,       I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, h...
  • AdamDamon
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Porque efetuei o pagamento e vocês ainda não liberaram?

Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.

  • Visitor
  • Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.
  • Billy-J
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

How can we change from card to bank account our pyment method

PlanduoCountrySpainDeviceiphone 11, iphone 11Operating SystemiOS 16.0 My Question or IssueHay Hay we use spotify duo with my housemate. Her card was blocked and we dont have other card. But i have Bank Account wthout a card. How can we change our pay...

  • Visitor
  •     Plan duo Country Spain Device iphone 11, iphone 11 Operating System iOS 16.0   My Question or Issue Hay Hay we use spotify duo with my housemate. Her card was blocked a...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Dumped out of Premium Account

Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any past invoice or payment. Just like if it never existe...

  • Newbie
  • Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any pa...
  • Billy-J
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes