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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152322 Views

69 replies

10 likes

Premium for Family
  • 152322 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98327 Views

89 replies

4 likes

  • 98327 Views
  • 89 replies
  • 4 likes

Superuser Contribution Premium Duo address issue

Hi, I just created a Premium Duo as my wife wanted to join. I invited her and was prompted to enter our address. She enters the very same address and we get a message that she is trying to register from another country. I thought it is her cell phone...

Newbie

Hi,    I just created a Premium Duo as my wife wanted to join. I invited her and was prompted to enter our address. She enters the very same address and we get a message that she is tryin...

DharaDalal

Visitor

1029 Views

2 replies

0 likes

  • 1029 Views
  • 2 replies
  • 0 likes

Unlink Hulu and Spotify

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.

Casual Listener

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated. 

1226594433

Visitor

17234 Views

6 replies

0 likes

Account
  • 17234 Views
  • 6 replies
  • 0 likes

Return the money

Дата 21 лип. 2024 р. Номер замовлення 2391742940320104-1-2 Спосіб оплати Card (############ 3287) Роздрібний продавець Spotify AB Вулиця й номер будинку Regeringsgatan 19, SE-111 53 Stockholm, Sweden VATID 880021207 Продукт Spotify Premium PDV (ПДВ) ...

Casual Listener

Дата 21 лип. 2024 р. Номер замовлення 2391742940320104-1-2 Спосіб оплати Card (############ 3287) Роздрібний продавець Spotify AB Вулиця й номер будинку Regeringsgatan 19, SE-111 53 Stockholm, Sweden...

ribezaz

Spotify Star

544 Views

3 replies

1 likes

  • 544 Views
  • 3 replies
  • 1 likes

IDENTIFICAR MINHA CONTA ASSINATURA

Boa Noite, Não consigo encontrar minha conta assinatura, porque não lembro do e-mail cadastrado, nem da senha. Todo mês vem debitado no meu cartão sem eu usar. Gostaria de identificar a conta assinatura que eu pago todo mês.

Visitor

Boa Noite, Não consigo encontrar minha conta assinatura,  porque não lembro do e-mail cadastrado, nem da senha. Todo mês vem debitado no meu cartão sem eu usar.  Gostaria de identificar a ...

Luan

Spotify Star

4290 Views

1 replies

0 likes

  • 4290 Views
  • 1 replies
  • 0 likes

Why was the credit not applied to this months billing cycle

I was charged more than the Student Premium fee last month and was told that I would be credited the extra charge to this billing cycle but I was still charged for this month.

Visitor

I was charged more than the Student Premium fee last month and was told that I would be credited the extra charge to this billing cycle but I was still charged for this month.

Billy-J

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Payment went up without notifying me

PlanPremium (Family)Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI agreed to paying for the $16.99 price for family premium and it shot ip to $20.00. I di...

Newbie

Plan Premium (Family) Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I a...

Billy-J

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Unable to redeem Paytm gift card

Hi, I received a Paytm gift card, however, I am unable to redeem it. Can anyone guide me?

Newbie

Hi, I received a Paytm gift card, however, I am unable to redeem it. Can anyone guide me?

Billy-J

Spotify Star

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Spotify premium subscription disappeared

I buy individual subscribe for 1 year 21 january 2024 Today 22 july my subscribe is disappeared help me please, in my order spotify same disappeared

Newbie

I buy individual subscribe for 1 year 21 january 2024   Today 22 july my subscribe is disappeared    help me please, in my order spotify same disappeared   

Billy-J

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

I need to recover a receipt from longer than 2 years ago

PlanPremiumCountryUnited States of AmericaDeviceMacbook Air 2018Operating SystemiOS Sonoma 14.5My Question or IssueI need to recover a receipt from longer than 2 years ago. Who do I talk to and how do I get in touch with them?

Visitor

Plan Premium Country United States of America Device Macbook Air 2018 Operating System iOS Sonoma 14.5 My Question or Issue I need to recover a receipt from longer than 2 years ago. Who do I...

Billy-J

Spotify Star

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

can't upgrade from premium individual to premium duo

Trying to upgrade my plan from premium individual to premium duo but it gives me the message "errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."

Visitor

Trying to upgrade my plan from premium individual to premium duo but it gives me the message "error Unable to change plans. This could be because you're not eligible for this plan, you're already ...

Billy-J

Spotify Star

1183 Views

1 replies

0 likes

  • 1183 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment got through but I didn't get the premium subscription

I paid the full amount but still didn't get the subscription PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

I paid the full amount but still didn't get the subscription  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Androi...

OscarDC

Moderator

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Trouble with payment for Student Premium

PlanPremium StudentCountryUkraineDeviceiPhone 13 Pro MaxOperating SystemiOS 17.5.1 My Question or IssueHello! I have some troubles with a payment. So, I paid 10th of July for Student Premium (2.49$) and today (21 of July) I got an email which saying ...

Visitor

Plan Premium Student Country Ukraine Device iPhone 13 Pro Max Operating System iOS 17.5.1   My Question or Issue Hello! I have some troubles with a payment. So, I paid 10th of July for...

Maxim

Spotify Star

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Why I can not pay?

It says that I can't pay BC my country doesn't match... What? The card is worldwide... PlanFamiliar PremiumCountryEcuadorDeviceSamsung galaxy s20feOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

It says that I can't pay BC my country doesn't match... What?  The card is worldwide...  Plan Familiar Premium Country Ecuador Device Samsung galaxy s20fe Operating System (iOS 10,...

Maxim

Spotify Star

662 Views

1 replies

1 likes

  • 662 Views
  • 1 replies
  • 1 likes

Hey Spotify, you have a 1 month trial [RANT]

After almost 2 years as a premium user, I am leaving. I came here fed up with Google Play Music thinking that Spotify would be the superior service. Boy, was I wrong.In no particular order, these are the issues that I have been suffering for 2 years,...

Regular

After almost 2 years as a premium user, I am leaving. I came here fed up with Google Play Music thinking that Spotify would be the superior service. Boy, was I wrong. In no particular order, these a...

mandiblephone

Regular

1515 Views

4 replies

1 likes

bugs
Issues
thumbs
  • 1515 Views
  • 4 replies
  • 1 likes

The payment didn't go through. Try again, use a different card or another payment method.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! For six months I used an individual premium for $4.99. In July, I could not be charged...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello!&...

Anyk17

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO LOGRO QUE MI PAREJA SEA DETECTADA POR SPOTIFY

PlanDuoCountryCosta RicaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo importa cual sea la dirección que establezca en mi plan DUO la cuenta de Spotify de mí esp...

Visitor

Plan Duo Country Costa Rica Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue No importa c...

Ivelina

Moderator

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Am I covered in SPain & the US if I sign up for Premium in the US?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

846 Views

1 replies

0 likes

  • 846 Views
  • 1 replies
  • 0 likes

Upgraded 3 times, but previous plans cannot be refunded

I purchased all 3 subscriptions today on the same account:a Premium Family plan for 3 monthsa Premium Family plan for 6 monthsand an individual subscription for 1 month.I received a refund for the individual subscription, but I can't get a refund for...

Newbie

I purchased all 3 subscriptions today on the same account: a Premium Family plan for 3 months a Premium Family plan for 6 months and an individual subscription for 1 month. I received a refund ...

Maxim

Spotify Star

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Cancelling Duo plan

PlanPremiumCountryUK My Question or IssueCancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked Songs be kept? It is my partners account who has passed away and I am...

Visitor

Plan Premium Country UK   My Question or Issue Cancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked S...

Maxim

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

No benefit of subscription still listening ads and no download avalanche

I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that request also.PlanPremiumCountry India Device(I phone 11 ...

Visitor

I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that reque...

Maxim

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes