Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFree/PremiumCountryCzech RepublicDevice(iPhone SE 2020)Operating System(iOS 14) My Question or IssueHello My name is Yurii and I really want to get premium with Spotify but there are some issues. All things go right until the moment when I pay fo...
PlanAnnual PremiumCountryIndia Currently, there is a discount on annual subscriptions in India. (Till 4th November 2021).Since I am not eligible for that discount, I want to buy it at the original price.But the site is not allowing to do so.When I tr...
PlanPremiumFinland DeviceiPad Pro Operating System14.7.1 I’m listening to a podcast and suddenly I get an ad. NOT AN EMBEDDED AD BY THE PODCASTER. So please do not tell me that Joe Rogan Experience podcast is interrupting in the middle of a sentences...
Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla canjearPlanFree/PremiumCountry Device(iPhone 8, Sams...
I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card details but just get an error message saying "failed to proc...
I work at a hospital in a procedure/surgical area. I was wondering if it is okay for me to use my account to listen on a small portable speaker in our procedure room where there might be three or four other people also listening. I am not supplying m...
PlanPremium CountryIndia My Question or IssueBecause of the payment issue in India, I had to switch to Premium Mini. I have now prepaid for 6 months of Premium, but my Premium Mini plan got extended to 6 months instead of the Premium plan I paid for....
PlanNew account/Gift CardCountryUSADevice Operating System My Question or IssueRecieved a Spotify Gift Card for my birthday. Created a new account and getting "Unfortunately this Premium code does not seem to be valid. Try again or contact customer s...
My Question or IssueSo I have been using the student discount for months and suddenly one day the payment policy or something changed and now I don't have a premium account.I am stuck in a loop where everytime I go to pay for my subscription it asks ...
PlanFreeCountryUKDeviceSamsung S20 FEOperating SystemAndroid 11 My Question or IssueI would like to join the 4 month Premium trial that is being promoted on TikTok please. The problem is that you require a code that should have been sent to me but I ...
PlanPremium DuoCountryU.S. My Question or IssueI was a member of Premium Family plan and the plan manager recently cancelled the plan. I would like to join Premium Duo with my husband and he never use premium or free trial. If he joins the Premium Du...
Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11 My Question or Issue Last year, I used one-time payment method for 12 months subscription using my debit card. With the same details, I'm trying to renew my subscriptio...
I can't seem to find information for buying someone a gift code for Spotify on the Israel website. Is the feature unavailable?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid the individual Plan 7days ago, and today have upgraded to familiar plan, but i ha...
Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. (I fell for them as an employeer last year when I s...
CountryIndiaDeviceiPhone 12 ProOperating SystemiOS 15 My Question or IssueI am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entered the OTP from the bank it showed bad gateway and then redirected to Spot...
Was a bit disappointed with the outcome of my live chat today.My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add her back to my family account. There error message said "you can...
I need help. Ugh!
Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that something went. I've made sure that the code I entered matche...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying for Premium Spotify (got charged in my bank account), but it still says that I ha...