Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62446 Views
- 43 replies
- 3 likes
- 62446 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
can't join to spotify duo
My friend can't join to my spotify duo. It say that she already join to another package, but in fact she never join any other spotify duo package
- My friend can't join to my spotify duo. It say that she already join to another package, but in fact she never join any other spotify duo package
-
-
- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Kann ich meinen Spotify-Account neu anlegen?
Ich habe mehrere Accouts angelegt, mit unterschiedlichen Kennungsnamen, aber stets nur mit einer Mailkennung. Ich möchte diese unterschiedlichen Kennungen löschen. Dann neu anfangen mit neuem Spotify-Kennungsnamen. Ich habe neben einem kostenlosen Sp...
- Ich habe mehrere Accouts angelegt, mit unterschiedlichen Kennungsnamen, aber stets nur mit einer Mailkennung. Ich möchte diese unterschiedlichen Kennungen löschen. Dann neu anfangen mit neuem Spotify...
-
-
- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Your payment method and region don't match
I tried getting premium for several times and it always shows me this error even though both the regions are the same, on my spotify profile and my card
- I tried getting premium for several times and it always shows me this error even though both the regions are the same, on my spotify profile and my card
-
-
- Spotify Star
- 159 Views
- 3 replies
- 0 likes
- 159 Views
- 3 replies
- 0 likes
How can i refund my subscription in spotify? i just got charged today.
I just forgot to cancel my subscription here in spotify because i'm really earning money and i know that i have to cancel it. So i noticed my gcash app or my bank app was charged over 149 philippine peso. I wound like tp have a refund. I'm a student....
- I just forgot to cancel my subscription here in spotify because i'm really earning money and i know that i have to cancel it. So i noticed my gcash app or my bank app was charged over 149 philippine ...
-
-
- Spotify Star
- 1052 Views
- 1 replies
- 0 likes
- 1052 Views
- 1 replies
- 0 likes
Superuser Contribution Pagamento debitado porém não atualizado no app
Voltei a usar o app, é debitado o valor de 19,90, porém a minha conta está como free e não como Premium, que deveria ser o correto
- Voltei a usar o app, é debitado o valor de 19,90, porém a minha conta está como free e não como Premium, que deveria ser o correto
-
-
- Moderator
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Student Plan
Hi, I was logged in under my existing account as I already have Premium Duo which I share with my partner. I wanted to sign up for the student plan so I can play music at our cafe and my partner can play music at home. With the duo plan we can only p...
- Hi, I was logged in under my existing account as I already have Premium Duo which I share with my partner. I wanted to sign up for the student plan so I can play music at our cafe and my partner can ...
-
-
- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Quiero un rembolso
Se me cobró un plan de Spotify pero yo no utilizo esa cuenta.
- Se me cobró un plan de Spotify pero yo no utilizo esa cuenta.
-
-
- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Where are my receipts?
I have not received any receipts since 2021. Where are my receipts going? My email on my account is correct.
- I have not received any receipts since 2021. Where are my receipts going? My email on my account is correct.
-
-
- Spotify Star
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
How can I change my subscription from two users (duo) to a single user?
I have tried deleting the second user on my account and nothing is changing, but I want to move from two users on my account to one.
- I have tried deleting the second user on my account and nothing is changing, but I want to move from two users on my account to one.
-
-
- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Changing from Premium Individual to Duo
PlanPremiumCountryNLDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10,.) My Question or IssueI want to change Individual to Duo. But I don't get that option within my Subscription Page. What can I do?
- PlanPremium Country NL Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10,.) My Question or Issue I want to change Individual to Duo. But I don't get ...
-
-
- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
had premium for couple months free.forgot to cancel how do I get money back
Looked at my bank statement and £9.99 was gone and it didn’t remind me that my free subscription was up before taking the money out
- Looked at my bank statement and £9.99 was gone and it didn’t remind me that my free subscription was up before taking the money out
-
-
- Spotify Star
- 127 Views
- 1 replies
- 0 likes
- 127 Views
- 1 replies
- 0 likes
Solved!! Does my individual premium account automatically cancel when switching
I have a premium individual account but my son recently invited me to join his family account. I clicked the link and switched over but i didn't see an option to cancel my current individual plan. It doesn't even show up anymore. Does it automaticall...
- I have a premium individual account but my son recently invited me to join his family account. I clicked the link and switched over but i didn't see an option to cancel my current individual plan. It...
-
-
- Spotify Star
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
Superuser Contribution Yanlış ödeme
Arkadaşımla Duo planına geçmiştim ama uygulama üzerinden odedigimde bireysel üyelik ödedi ama ben Duo üyeliğini kullanıyordum bunun düzeltilmesini istiyorum
- Arkadaşımla Duo planına geçmiştim ama uygulama üzerinden odedigimde bireysel üyelik ödedi ama ben Duo üyeliğini kullanıyordum bunun düzeltilmesini istiyorum
-
-
- Moderator
- 128 Views
- 1 replies
- 0 likes
- 128 Views
- 1 replies
- 0 likes
Superuser Contribution "Payment failed" red banner showing despite payments being successful.
Saw that this problem was fixed but I got this message a couple days ago. The card is valid, I've also tried to add the card again, but nothing seems to fix it.
- Saw that this problem was fixed but I got this message a couple days ago. The card is valid, I've also tried to add the card again, but nothing seems to fix it.
-
-
- Moderator
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
quand je veux payé un abonnement il me disent vous n'êtes pas eligible
Quand je veux choisir un abonnement il me disent que je ne suis pas elegible pour ce plan
- Quand je veux choisir un abonnement il me disent que je ne suis pas elegible pour ce plan
-
-
- Spotify Star
- 155 Views
- 1 replies
- 1 likes
- 155 Views
- 1 replies
- 1 likes
Student discount for grad school
Spotify premium student discount should be extended to those that choose to continue their education past the four years it takes for a bachelor. many students are either in the same place financially or they are in even more debt than they were. eve...
- Spotify premium student discount should be extended to those that choose to continue their education past the four years it takes for a bachelor. many students are either in the same place financiall...
-
-
- Newbie
- 2707 Views
- 2 replies
- 9 likes
- 2707 Views
- 2 replies
- 9 likes
I cant pay for my subscription
Hello. Before that, I bought an individual subscription and the payment was constantly going through, but this time I decided to take a subscription for two and my payment simply does not pass from any cards. What should I do? Germany. «The payment f...
- Hello. Before that, I bought an individual subscription and the payment was constantly going through, but this time I decided to take a subscription for two and my payment simply does not pass from a...
-
-
- Spotify Star
- 474 Views
- 6 replies
- 0 likes
- 474 Views
- 6 replies
- 0 likes
Superuser Contribution buenas, resulta que se me termino premium antes de tiempo
en resumen: pagué 1 mes de premium estudiantes el 29/03 y hace ya varios días (1 semana) se me quitó el premium, tengo publicidad y dice que mi plan es "spotify free" pero recién es 24/04.no pasó el mes que pagué, la boleta es la siguiente:Fecha 29 m...
- en resumen: pagué 1 mes de premium estudiantes el 29/03 y hace ya varios días (1 semana) se me quitó el premium, tengo publicidad y dice que mi plan es "spotify free" pero recién es 24/04. no pasó e...
-
-
- Moderator
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
I paid for Duo and the account is not active yet. What should I do
I already have a premium account and I wanted to upgrade to a duo account. I changed my plan and paid for it. However the duo is not yet active. How should I solve this?
- I already have a premium account and I wanted to upgrade to a duo account. I changed my plan and paid for it. However the duo is not yet active. How should I solve this?
-
-
- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Annual payments in the Uk
Hi I have 2 problems. I have premium and have my 2 children on it but I want to change my address and yes the children live with me at the new address but I don’t want to disturb their accounts if I change my address??Also how do I change from monthl...
- Hi I have 2 problems. I have premium and have my 2 children on it but I want to change my address and yes the children live with me at the new address but I don’t want to disturb their accounts if I ...
-
-
- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes