Why can i not use my key from Media Expert on my a...

Report Inappropriate Content · 2024-07-16

I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.

Elena · 2024-07-17

Hi there,

Thanks for reaching out and welcome to the Spotify Community!

Have you tried redeeming the code you received here? Is that when you're getting the error message? It's worth opening the link in an incognito window or using a different device if possible to see if that helps.

Let us know how it goes.

ElenaModerator

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skibidi4 · 2024-11-01

None of the below information is require, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Help categories

Account & Payment

Using Spotify

Listen Everywhere