payment method failed

[mmmzames]

Plan

Family

Country

Turkey

My Question or Issue

URGENT. HELP NEEDED

My payment method failed today however it has not expired and has plenty of funds. I have a family subscription in turkey. If I could not update it asap my subscription will be cancelled today. That will dissapoint me A LOT.

[Jose_M]

Hello @mmmzames!

Thanks for reaching out. I'll try to help you out.

If your subscription monthly payment failed Spotify will try to make the payment again in 24-48 hours. Make sure that the payment method you're using is enabled for online purchases and has enough funds. I'd also recommend checking out this Support article for more help.

Hope this helps!