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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5200 Views
  • 23 replies
  • 2 likes
  • 5200 Views
  • 23 replies
  • 2 likes

Superuser Contribution Help adding person to duo plan?

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...

  • Visitor
  • My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...
  • MihailY
  • Moderator
  • 1057 Views
  • 5 replies
  • 0 likes
  • 1057 Views
  • 5 replies
  • 0 likes

Solved!! Cancelled premium

PlanPremiumCountryGermany My Question or IssueI received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the price increase. The catch: The Premium subscription was paid for with ...

  • Newbie
  • Plan Premium Country Germany   My Question or Issue I received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the pr...
  • Prague
  • Spotify Star
  • 193 Views
  • 1 replies
  • 1 likes
  • 193 Views
  • 1 replies
  • 1 likes

Duo invite link issues

PlanPremiumCountryUK/PortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The Duo invite link won't let my partner access the second account, we are using the sa...

  • Visitor
  • Plan Premium Country UK/Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

how to change currency from BDT to USD without changing country?

PlanFree to FamilyCountryBangladeshDevicegoogle pixel 5aOperating SystemAndroid My Question or IssueI want to purchase family plan with AMEX card. I live in Bangladesh so my currency is showing in BDT. My bank does international transaction in USD. S...

  • Newbie
  •   Plan Free to Family Country Bangladesh Device google pixel 5a Operating System Android   My Question or Issue I want to purchase family plan with AMEX card. I live in Banglades...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Change country error

I searched a bit in the Community Blog and in the FAQ section but still can't find a solution.My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my subscription, along with the country, as the billing ...

  • Newbie
  • I searched a bit in the Community Blog and in the FAQ section but still can't find a solution. My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my ...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM SUBSCRIPTION WEB IS NOT WORKING

Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon?Country: Vietnam

  • Visitor
  • Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon? Country: Vietnam  
  • OscarDC
  • Moderator
  • 240 Views
  • 3 replies
  • 1 likes
  • 240 Views
  • 3 replies
  • 1 likes

I can’t figure out which account I need to cancel

My Question or IssueI was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part- or a scam even. I’m wondering if I accidentally sign...

  • Visitor
  • My Question or Issue I was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part-...
  • AdamDam
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

can I get a refund for my Spotify premium as I forgot to cancel it

but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month

  • Visitor
  • but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month
  • Samina80
  • Visitor
  • 5692 Views
  • 3 replies
  • 0 likes
  • 5692 Views
  • 3 replies
  • 0 likes

Como desvinculo mi tarjeta de credito de una cuenta

Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispositivo probiene esa suscripcion y sabes como la can...

  • Visitor
  • Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispo...
  • Jose_M
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

student subscription changed to premium

I’ve had the student subscription that is 5,99€/month but today i got to pay 10,99€ and i took a look and it switched to premium subscription

  • Visitor
  • I’ve had the student subscription that is 5,99€/month but today i got to pay 10,99€ and i took a look and it switched to premium subscription 
  • Anyk17
  • Rising Star 3
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan does not let me join

PlanCurrently free but trying to join DuoCountryGermanyDeviceMacBook Air 2019, Xiaomi Redmi Note 11+ ProOperating SystemAndroid 11 My Question or IssueI have been trying to join a duo account with a person living inside the same apartment as me in Ge...

  • Regular
  •   Plan Currently free but trying to join Duo Country Germany Device MacBook Air 2019, Xiaomi Redmi Note 11+ Pro Operating System Android 11   My Question or Issue I have been try...
  • Al1281
  • Regular
  • 192 Views
  • 7 replies
  • 0 likes
  • 192 Views
  • 7 replies
  • 0 likes

Superuser Contribution Failed Payment Warning!

How about before cutting a subscription because the credit card is expiring the system generates an automatic email to user of failed payment…. You cancelled my subscription with NO prior warning. Payment failures can happen but I have NEVER EVER com...

  • Visitor
  • How about before cutting a subscription because the credit card is expiring the system generates an automatic email to user of failed payment….   You cancelled my subscription with NO prior wa...
  • Kiril
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment issue (failed)

Planstudent PremiumCountrypakistanMy Question or Issuei have been trying to pay with my meezan bank and habib metro visa cards but the payment is failing after i enter the one time password provided by the bank, i have called the bank and they've sai...

  • Newbie
  •   Plan student Premium Country pakistan My Question or Issue i have been trying to pay with my meezan bank and habib metro visa cards but the payment is failing after i enter the one time ...
  • Maria
  • Moderator
  • 811 Views
  • 3 replies
  • 1 likes
  • 811 Views
  • 3 replies
  • 1 likes

I am unable to pay for premium with Smart Load

PlanPremium IndividualCountryPhilippinesDeviceGoogle Pixel 7Operating SystemAndroid 14 My Question or IssueI am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more than the a...

  • Newbie
  • Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14   My Question or Issue I am unable to pay for premium with my Smart load. I don't know why...
  • tonnn
  • Visitor
  • 599 Views
  • 2 replies
  • 0 likes
  • 599 Views
  • 2 replies
  • 0 likes

Subriction premium cancellation fee

Hello and happy new year, I'm sending you for a matter that I’m dealing with the premium Spotify subscription. I accidentally payed for an individual Spotify premium subscription, and I wanted to pay for the Premium family Spotify subscription. I cha...

  • Newbie
  • Hello and happy new year,   I'm sending you for a matter that I’m dealing with the premium Spotify subscription. I accidentally payed for an individual Spotify premium subscription, and I want...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

I tapped in my gift card code but it said that it's invalid ?

I have checked all the numbers and letters and they are correct. I have tried multiple times and it still won't work

  • Visitor
  • I have checked all the numbers and letters and they are correct. I have tried multiple times and it still won't work
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo subscription

CountryUSADeviceIphone 14 and iphone8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just upgraded to Duo so my husband can join. His address is not accepted no matter what. It's same as mine. We both have up to date app...

  • Casual Listener
  •   Country USA Device Iphone 14 and iphone8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just upgraded to Duo so my husband can join. ...
  • Yordan
  • Moderator
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't start free trial?

PlanFree/PremiumCountryTrying to start a trial, and no matter what card i use it tells me payment fails. Can someone help?Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

  • Casual Listener
  • Plan Free/Premium Country Trying to start a trial, and no matter what card i use it tells me payment fails. Can someone help? Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operatin...
  • Maria
  • Moderator
  • 187 Views
  • 4 replies
  • 0 likes
  • 187 Views
  • 4 replies
  • 0 likes

Duo Sharing

I have a Duo account and took someone off the account. If I invite them back will they still keep their playlist? Thanks

  • Casual Listener
  • I have a Duo account and took someone  off the account. If I invite them back will they still keep their playlist? Thanks
  • AdamDam
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

three months free canada

PlanFree/PremiumCountrycanadaDeviceiphone se and pcOperating SystemiOS 17, Windows 10 I'm trying to get the three months free promotion, but it keeps saying that the offer isn't available in Canada. why is it only available in the us and they also ha...

  • Casual Listener
  • Plan Free/Premium Country canada Device iphone se and pc Operating System iOS 17, Windows 10   I'm trying to get the three months free promotion, but it keeps saying that the offer isn'...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes