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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Why can't I pay annually for my Spotify subscription?

In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?

  • Regular
  • In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Duo plan issue

Hello, I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spain). We are not capable to enter my account in the duo plan....

  • Visitor
  • Hello,   I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spa...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Raspé el PIN de mi tarjeta de más y ahora no puedo ver los caracteres para canjearla

Compré una tarjeta de Spotify de 100 pesos y al rasparla para ver los caracteres se desbarató la barra y no me deja verlos. ¿Qué procede?

  • Newbie
  • Compré una tarjeta de Spotify de 100 pesos y al rasparla para ver los caracteres se desbarató la barra y no me deja verlos. ¿Qué procede?  
  • Scarlett_nxxn
  • Visitor
  • 9670 Views
  • 9 replies
  • 0 likes
  • 9670 Views
  • 9 replies
  • 0 likes

Superuser Contribution [Mobile] SAYS I'VE TAKEN A FREE TRIAL - BUT I HAVE NOT - AND I HAVE NO RECEIPTS OF ONE

Please advise: I tried signing up for the free 3-month trial just now. Says I've "already taken a trial" -- but I never have. I do not even have a single receipt in my receipts folder, so I would think that this would also prove I've never "taken" a ...

  • Casual Listener
  • Please advise:  I tried signing up for the free 3-month trial just now.  Says I've "already taken a trial" -- but I never have.  I do not even have a single receipt in my receipts fold...
  • Rnl
  • Visitor
  • 1378 Views
  • 2 replies
  • 0 likes
  • Mobile
  • 1378 Views
  • 2 replies
  • 0 likes

I am being charged from an account I don’t have access to

I have been charged every month for two years from an account I don’t use and I don’t have access to either it nor the e-mail.

  • Casual Listener
  • I have been charged every month for two years from an account I don’t use and I don’t have access to either it nor the e-mail.
  • Billy-J
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

How do I switch to the annual plan for premium individual in Pakistan

About a few months ago I saw an option to prepay 12 months of premium individual for a discounted price but I don't know how to get to that menu anymore. It isn't in "manage my plan/billing". For context, I'm in Pakistan so maybe the option is no lon...

  • Visitor
  • About a few months ago I saw an option to prepay 12 months of premium individual for a discounted price but I don't know how to get to that menu anymore. It isn't in "manage my plan/billing". For con...
  • Billy-J
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

How to fix a problem with my individual plan?

So today 20th of April I just repaid my individual premium plan and it said that I will be charged again in 15 days it is supposed to be a month subscription right like 30 days. plus I paid in full too so if anyone from customer service or Spotify co...

  • Newbie
  • So today 20th of April I just repaid my individual premium plan and it said that I will be charged again in 15 days it is supposed to be a month subscription right like 30 days. plus I paid in full t...
  • Billy-J
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

cancelei minha assinatura, mas o pagamento continua saindo da conta bancári

Fiz o cancelamento da minha assinatura Premium, mas o valor continua sendo descontado da minha conta bancária. O que devo fazer?

  • Visitor
  • Fiz o cancelamento da minha assinatura Premium, mas o valor continua sendo descontado da minha conta bancária. O que devo fazer?
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Solved!! Locked out of my Spotify account

I set up a Premium Spotify account using an outlook email address. A few weeks ago, my laptop died (I don't have a smart phone) and I'm now locked out of of my outlook email account because I couldn't remember my password and keep failing the securit...

  • Casual Listener
  • I set up a Premium Spotify account using an outlook email address. A few weeks ago, my laptop died (I don't have a smart phone) and I'm now locked out of of my outlook email account because I couldn'...
  • Billy-J
  • Spotify Star
  • 753 Views
  • 6 replies
  • 0 likes
  • 753 Views
  • 6 replies
  • 0 likes

hola, me cambié a plan familiar y me siguen cobrando la individual

pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me siguen cobrando los $115 del plan individual, el plan fa...

  • Visitor
  • pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me sigue...
  • Jose_M
  • Spotify Star
  • 1086 Views
  • 5 replies
  • 0 likes
  • 1086 Views
  • 5 replies
  • 0 likes

Superuser Contribution PayPal Egypt

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello.When i try to subscribe a DUO plan then i can use PayPal as payment option but when i t...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. ...
  • Billy-J
  • Spotify Star
  • 754 Views
  • 10 replies
  • 0 likes
  • 754 Views
  • 10 replies
  • 0 likes

Superuser Contribution Failed Payment for Premium

I am trying to switch the payment method from my credit card to a new VISA debit card by Crypto.com. I am based in Singapore and the card is issued in Singapore. I have also enabled the card for international usage, just in case. The debit card is al...

  • Newbie
  • I am trying to switch the payment method from my credit card to a new VISA debit card by Crypto.com. I am based in Singapore and the card is issued in Singapore. I have also enabled the card for inte...
  • Annie87
  • Visitor
  • 2786 Views
  • 5 replies
  • 2 likes
  • 2786 Views
  • 5 replies
  • 2 likes

Solved!! Una Duda en Spotify Premium para Estudiantes

Buenas Noches recientemente adquirí una cuenta de Spotify Premium de Estudiantes pero hoy canjé una tarjeta de regalo a esta cuenta, tengo la prueba gratis más los tres meses de la tarjeta de regalo, pero me quiero cambiar a un plan individual pero n...

  • Newbie
  • Buenas Noches recientemente adquirí una cuenta de Spotify Premium de Estudiantes pero hoy canjé una tarjeta de regalo a esta cuenta, tengo la prueba gratis más los tres meses de la tarjeta de regalo,...
  • ribezaz
  • Rising Star 3
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

Superuser Contribution Set time limit on audiobooks/ only allow once chapter at a time

I love audiobooks but a feature that really disappoints me is that there is no way to limit listening times or to stop the app from automatically playing the next chapter.I use audiobooks to help me sleep and typically I will listen for 15-30 minutes...

  • Newbie
  • I love audiobooks but a feature that really disappoints me is that there is no way to limit listening times or to stop the app from automatically playing the next chapter. I use audiobooks to help m...
  • BomberWA
  • Visitor
  • 1151 Views
  • 2 replies
  • 0 likes
  • 1151 Views
  • 2 replies
  • 0 likes

I changed my premium account to duo and it won’t allow them to be on it.

I changed my account to duo to add my husband and even though when he put the address in it’s still not allowing him to log in.

  • Visitor
  • I changed my account to duo to add my husband and even though when he put the address in it’s still not allowing him to log in.
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

resolver pago equivocado

tengo plan familiar con pago mensual; quise suscribir pago automático y el pago se fue a plan individual, esto es un error!!!! Quiero seguir con mi plan familiar pero no se cómo hacerlo para no perder el pago de hoy.... favor AYUDA!!!!

  • Visitor
  • tengo plan familiar con pago mensual; quise suscribir pago automático y el pago se fue a plan individual, esto es un error!!!! Quiero seguir con mi plan familiar pero no se cómo hacerlo para no perde...
  • ribezaz
  • Rising Star 3
  • 106 Views
  • 1 replies
  • 1 likes
  • 106 Views
  • 1 replies
  • 1 likes

Spotify in the Classroom

Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and Spotify don't have the rights in the first place to give you...

  • Casual Listener
  • Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and...
  • Kennysarmy
  • Casual Listener
  • 7478 Views
  • 3 replies
  • 0 likes
  • classroom
    School
    teacher
  • 7478 Views
  • 3 replies
  • 0 likes

Не отменил оплату подписки и оно сняло деньги, могу ли я вернуть деньги?

Хочу вернуть деньги за подписку, потому что не нуждаюсь в ней

  • Visitor
  • Хочу вернуть деньги за подписку, потому что не нуждаюсь в ней
  • Nurislam
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes