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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11326 Views
  • 24 replies
  • 2 likes
  • 11326 Views
  • 24 replies
  • 2 likes

Superuser Contribution Umzug von Schweiz nach Deutschland

Nach Umzug von der Schweiz nach Deutschland kann ich meine Zahlungsart nicht anpassen. Das System meldet: "Diese Zahlungsart passt nicht zu deinem Land." Ich kann jedoch nirgendwo das Land von Schweiz auf Deutschland ändern.

  • Casual Listener
  • Nach Umzug von der Schweiz nach Deutschland kann ich meine Zahlungsart nicht anpassen. Das System meldet: "Diese Zahlungsart passt nicht zu deinem Land." Ich kann jedoch nirgendwo das Land von Schwei...
  • Dessi
  • Moderator
  • 130 Views
  • 2 replies
  • 0 likes
  • 130 Views
  • 2 replies
  • 0 likes

Charge increase

I have the premium plan in the United States and the charge went up without telling me. Was this planned or sent out in any way?

  • Casual Listener
  • I have the premium plan in the United States and the charge went up without telling me. Was this planned or sent out in any way?   
  • Maxim
  • Spotify Star
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

why am I ineligable for premium indivdual.I live alone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

how do i change the credit card for monthly payment

I'm the contact for a Family Plan, and I am not able to change my monthly payment method. I found online help instructions for my issue, but as I'll explain below, the help instructions don't match up with what I see when I go online to manage my pay...

  • Casual Listener
  • I'm the contact for a Family Plan, and I am not able to change my monthly payment method. I found online help instructions for my issue, but as I'll explain below, the help instructions don't match u...
  • Luan
  • Spotify Star
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Refund my money

I have refund

  • Visitor
  • I have refund
  • Luan
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Lost product key

I have previously purchased a premium plan but lost the product key.Can I retrieve this product key from SpotifyPremium IndividualCountryAustralia DeviceWindows pcOperating SystemWindows 10 My Question or IssueMy issue is mentioned above.Thanking you...

  • Visitor
  • I have previously purchased a premium plan but lost the product key. Can I retrieve this product key from Spotify Premium Individual Country Australia   Device Windows pc Operating Syste...
  • Luan
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Plan showing 59rs for 3 months when am paying its showing 119rs

Premium individual showing price 59rs for 3 months but when am going to pay for this plan the price reflect in my UPI is 119rs

  • Visitor
  • Premium individual showing price 59rs for 3 months but when am going to pay for this plan the price reflect in my UPI is 119rs
  • Luan
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Hola buenos días, porque no puedo iniciar mi premium

Estaba en un plan premium y me saco y ahora dice que no puedo activar en 12 meses

  • Visitor
  • Estaba en un plan premium y me saco y ahora dice que no puedo activar en 12 meses
  • Luan
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Payment cancel

A premium renewal has been made for this month. I request a payment cancellation and a refund. Device(iPhone x, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • A premium renewal has been made for this month. I request a payment cancellation and a refund.       Device (iPhone x, Macbook Pro late 2016) Operating System (iOS 10, Android&n...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 3 replies
  • 1 likes
  • 351 Views
  • 3 replies
  • 1 likes

Superuser Contribution Added Duo to wrong account

I upgraded to Duo this morning, but didn't realize I had two accounts. I added my husband to the very old account that has none of my playlists/our mutual listening history. I then added Duo to my frequently used account, but couldn't add him because...

  • Visitor
  • ...EALLY do not want to have to make all my playlists public and go through that whole process. There has to be an easier solution, right?? Thanks in advance (I hope! 🙂 )   Plan Premium Duo (x2) C...
  • Joan
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I got stuck in a loop

PlanPremiumCountryIndonesia My Question or IssueHello I need help I always stuck in a loop for GoPay payment method, soo I choose GoPay then continue to fill my phone number but suddenly it redirect to the first page of choosing my payment method. It...

  • Newbie
  •   Plan Premium Country Indonesia   My Question or Issue Hello I need help   I always stuck in a loop for GoPay payment method, soo I choose GoPay then continue to fill my phon...
  • Joan
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Re: I've moved countries and need to update payment method

I have the same problem. I have a UK account but now live in Italy. The site won't let me change the country (literally there is no other option but the UK) and my UK card is expired. I want to update the card details with my italian card, but it say...

  • Visitor
  • I have the same problem. I have a UK account but now live in Italy. The site won't let me change the country (literally there is no other option but the UK) and my UK card is expired. I want to updat...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to cancel my premium individual plan of 1 year

I want to cancel my premium individual account yearly account and cancel option is not showing will I get my refund if I cancel it?

  • Visitor
  • I want to cancel my premium individual account yearly account and cancel option is not showing will I get my refund if I cancel it?
  • Joan
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

I have Spotify Premium Individual, but can't get access to audio books

I have spotify Premium Individual, paying monthly, but still can't get access to the 15h of free audio books. I've spent forever, trying to figure out why! I live in Brazil. But even with setting my VPN to the US, it doesn't help.

  • Visitor
  • I have spotify Premium Individual, paying monthly, but still can't get access to the 15h of free audio books. I've spent forever, trying to figure out why! I live in Brazil. But even with setting my ...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Fake EMAIL asking to update "address"

Hi- I received an email from " spoty" no reply address asking me to update the address of one of the users I have under my premium profile. Has anybody received something similar ? towards the end, the email says that if I don't update the 'address",...

  • Casual Listener
  • Hi- I received an email from " spoty"  no reply address asking me to update the address of one of the users I have under my premium profile.  Has anybody received something similar ? &nbs...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Using a promotional offer as a gift to another account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I received a promo offer for 2 months free premium and would like to apply it to my daughte...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: I recei...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes