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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5337 Views
  • 23 replies
  • 2 likes
  • 5337 Views
  • 23 replies
  • 2 likes

Premium 😔

I took advantage of a month ago promotional offer 3 months of premium for the price of one month, in the end now took away the premium and require premium, what is the scam???:(.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro l...

  • Visitor
  • I took advantage of a month ago promotional offer 3 months of premium for the price of one month, in the end now took away the premium and require premium, what is the scam???:(. Plan Free/Premium ...
  • Jose_M
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo but still getting ads

Plan: PremiumCountry: The Netherlands Device: OneNote Plus + MSI GF65 10SDR-1250NLOperating System: Android 11 + Windows 10 Home (tried the app + web player) My Question or IssueI share a Premium Duo account with my fiancee but I am still getting ads...

  • Casual Listener
  • Plan: Premium Country: The Netherlands   Device: OneNote Plus + MSI GF65 10SDR-1250NL Operating System: Android 11 + Windows 10 Home (tried the app + web player)   My Q...
  • shaggyz_punkrocker
  • Visitor
  • 6533 Views
  • 8 replies
  • 1 likes
  • 6533 Views
  • 8 replies
  • 1 likes

Solved!! Spotify cancelled my premium duo membership - can't reverse it or rebook premium duo

Hello, in light of the recent price increase I got a pop up message in the app to agree to the new terms and price - which I clicked to accept. I thought this worked as I did not get pop ups anymore but now I got an email from Spotify stating that my...

  • Casual Listener
  • Hello,   in light of the recent price increase I got a pop up message in the app to agree to the new terms and price - which I clicked to accept. I thought this worked as I did not get pop ups...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Pay student plan with Google play credits?

I got a gift Card of Google play to pay a student plan so i want to know if can because it only ways to pay is credit card PlanStudent plan

  • Visitor
  • I got a gift Card of Google play to pay a student plan so i want to know if can because it only ways to pay is credit card  Plan Student plan   
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Migrate from iphone to android

PlanPremiumCountryCanadaDevice(iPhone 11 moving to, Samsung galaxy s23fe)Operating System(Android 13) My Question or IssueI pay for premium account through iTunes but can't access it on my new android. It only connects me with a free account. I need ...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 11 moving to, Samsung galaxy s23fe) Operating System (Android 13)   My Question or Issue I pay for premium account through iTunes but...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Postpone or cancel a premium subscription

I accidentally activated premium plan on both of my Spotify accounts at the same time, so one of them will not be used for the next 6 months. Is it possible to get a refund through a credit note to use it to extend my premium plan in 6 months? Or to ...

  • Newbie
  • I accidentally activated premium plan on both of my Spotify accounts at the same time, so one of them will not be used for the next 6 months. Is it possible to get a refund through a credit note to u...
  • Maxim
  • Spotify Star
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

Premium content not showing on partners DUO account

Hi, I have a DUO account and I can access premium content I.e the Britney Spears audio 'The Woman in Me' but this is still locked content on my partners account. We have checked that DUO is correctly assigned and we have logged in and out of her acco...

  • Casual Listener
  • Hi,   I have a DUO account and I can access premium content I.e the Britney Spears audio 'The Woman in Me' but this is still locked content on my partners account. We have checked that DUO is ...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Problem with Giftcard - Zappka

Hi, i trying to redeem code for 3 months on new account from "zappka" app. I bought code for "zappsy" but i can't use code, on website where i trying to redeem: spotify.com/pl/redeem it's saying that code is weird, but i didnt used it yet. Help me as...

  • Visitor
  • Hi, i trying to redeem code for 3 months on new account from "zappka" app. I bought code for "zappsy" but i can't use code, on website where i trying to redeem: spotify.com/pl/redeem it's saying that...
  • jvalenzaa
  • Visitor
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

Solved!! My gift card won't redeem because the address is invalid

I have tried redeeming my $30 Spotify premium gift card but everytime I click continue after putting in my information it says the address is invalid. I have also tried using a public space rather than my home but it will not work either.

  • Newbie
  • I have tried redeeming my $30 Spotify premium gift card but everytime I click continue after putting in my information it says the address is invalid. I have also tried using a public space rather t...
  • Billy-J
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant get spotify premium because it gives me an error whenever I try

i am trying to sign up for spotify premium (free) for 3 months and when I enter my credit card details it gives me an error I have no clue why(Something went wrong. Please try again.)

  • Casual Listener
  • i am trying to sign up for spotify premium (free) for 3 months and when I enter my credit card details it gives me an error I have no clue why (Something went wrong. Please try again.)
  • Ivelina
  • Moderator
  • 963 Views
  • 6 replies
  • 2 likes
  • 963 Views
  • 6 replies
  • 2 likes

Unknown Spotify account being charged to my account. I have 2 Spotify payments coming out but only 1

PlanPremiumCountry United Kingdom DeviceiPhone 12Operating SystemIos10 My Question or IssueI have 2 payments coming out of my account and only have 1 account. I have only just realised this and it’s been happening for months. Same payment £10.99 each

  • Visitor
  • Plan Premium Country United Kingdom    Device iPhone 12 Operating System Ios10   My Question or Issue I have 2 payments coming out of my account and only have 1 account. I ha...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Cannot change country ergo cannot pay. Loop.

PlanPremiumCountrySpainDevice(iphone13)Operating System(windows 10) My Question or IssueI moved from Norway to Spain 2 months ago. My bank account on Norway ran out empty at some point so a payment is due at the moment.So the solution is to add a new...

  • Newbie
  • Plan Premium Country Spain Device (iphone13) Operating System (windows 10)   My Question or Issue I moved from Norway to Spain 2 months ago. My bank account on Norway ran out empty at ...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Switching from premium to duo

I am wanting to switch from premium to duo with my husband and just want to make sure I’m doing it right. I need to cancel premium first on one of ours and wait until the billing time is up before being allowed to switch right? And then for my accoun...

  • Newbie
  • I am wanting to switch from premium to duo with my husband and just want to make sure I’m doing it right.  I need to cancel premium first on one of ours and wait until the billing time is up be...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

I suddenly lost my premium account, and cant get a new one because Spotify thinks im in Canada.

I suddenly lost my premium, and I can't figure out how to get it back. In my order history, it said that my last order was refunded about a week ago. So I thought maybe it was a weird bug and I just would get a new one, but now when I get redirected ...

  • Visitor
  • I suddenly lost my premium, and I can't figure out how to get it back.  In my order history, it said that my last order was refunded about a week ago.    So I thought maybe it was a...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't use gift card?

Hello Yordan. Im in the same boat as everybody else in this thread. Other than im in Canada and have 2 $60.00 each gift cards with 1 now possibly expired because with the response during applying the gift card i thought maybe it needed to be on an ex...

  • Newbie
  • Hello Yordan. Im in the same boat as everybody else in this thread. Other than im in Canada and have 2 $60.00 each gift cards with 1 now possibly expired because with the response during applying the...
  • 1236050446
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Premium Duo - live together but signing up while apart

My partner and I life together in Japan. I am back in the US visiting family and wanted to sign up for premium duo so my partner and I could share music more easily while I’m traveling. I tried using our address in Japan but after sending the link, m...

  • Casual Listener
  • My partner and I life together in Japan. I am back in the US visiting family and wanted to sign up for premium duo so my partner and I could share music more easily while I’m traveling.   I tr...
  • Maxim
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes

Superuser Contribution Now can’t add a card

Hello everyone, I have a Spotify student subscription, I live in Belarus, and so far I have had no problems paying for my subscription, but now I cannot confirm my card, I have Alfa-bank

  • Newbie
  • Hello everyone, I have a Spotify student subscription, I live in Belarus, and so far I have had no problems paying for my subscription, but now I cannot confirm my card, I have Alfa-bank  
  • Yordan
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo acessar minha conta anterior e tive que criar outra

Tinha uma conta premium, po´rem troquei de celular, onde não consegui redefinir minha senha, sendo assim, criei uma nova conta.Agora estou sendo cobrada nas duas contas.Podem verificar, se conseguimos unicar as duas contas?PlanoPremium DuoPaísBrasilD...

  • Visitor
  • Tinha uma conta premium, po´rem troquei de celular, onde não consegui redefinir minha senha, sendo assim, criei uma nova conta. Agora estou sendo cobrada nas duas contas. Podem verificar, se cons...
  • Joan
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Foi realizado uma cobrança dia 29/12 e outra 05/01. Não deveria ser mensal?

Paguei uma fatura dia 29/12 a próxima não deveria ser apenas em 29/01? Ela veio debitando novamente dia 05/01.

  • Visitor
  • Paguei uma fatura dia 29/12 a próxima não deveria ser apenas em 29/01? Ela veio debitando novamente dia 05/01.
  • Yordan
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes