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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1390 Views
  • 19 replies
  • 1 likes
  • 1390 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47318 Views
  • 20 replies
  • 3 likes
  • 47318 Views
  • 20 replies
  • 3 likes

I am free loading on my sister's family account but now want my own family account

My Question or IssueHi, I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, how do I set this up so that I do not lose any of my playlists, liked songs ...

  • Visitor
  • My Question or Issue Hi,       I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, h...
  • AdamDam
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Porque efetuei o pagamento e vocês ainda não liberaram?

Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.

  • Visitor
  • Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

How can we change from card to bank account our pyment method

PlanduoCountrySpainDeviceiphone 11, iphone 11Operating SystemiOS 16.0 My Question or IssueHay Hay we use spotify duo with my housemate. Her card was blocked and we dont have other card. But i have Bank Account wthout a card. How can we change our pay...

  • Visitor
  •     Plan duo Country Spain Device iphone 11, iphone 11 Operating System iOS 16.0   My Question or Issue Hay Hay we use spotify duo with my housemate. Her card was blocked a...
  • Billy-J
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Dumped out of Premium Account

Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any past invoice or payment. Just like if it never existe...

  • Newbie
  • Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any pa...
  • Billy-J
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Esqueci de cancelar a assinatura e foi cobrado, tem como eu ter o reembolso

Peguei 3 meses grátis, mas esqueci de cancelar depois disso e fui cobrado automaticamente, teria como eu ser reembolsado

  • Visitor
  • Peguei 3 meses grátis, mas esqueci de cancelar depois disso e fui cobrado automaticamente, teria como eu ser reembolsado
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution code to share premium

Hi, I' ve got a notification "congratulations on 1 year with us". There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can't find this offer on my account. Please help me to redeem this cod...

  • Newbie
  • Hi,   I' ve got a notification "congratulations on 1 year with us".  There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can'...
  • Eni
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Publicité // Abonnement Premium Duo

Bonjour,J’ai souscrit un abonnement Premium Duo il y a 1 semaines. Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème.J’ai désinstallé, réinstallé l’application tout comme le me...

  • Newbie
  • Bonjour, J’ai souscrit un abonnement Premium Duo il y a 1 semaines.  Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun p...
  • Eni
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed payment method but they keep trying to charge the old one

I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it should have failed because it's not that card anymore). ...

  • Visitor
  • I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it shoul...
  • Eni
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Credit Card Subscription

PlanFree/PremiumCountryPhilippines I can't subscribe to premium duo using my credit card.

  • Regular
  •   Plan Free/Premium Country Philippines   I can't subscribe to premium duo using my credit card.
  • EmpeRegor
  • Visitor
  • 2723 Views
  • 10 replies
  • 0 likes
  • 2723 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify charged me twice. Has anyone had to go through this too?

I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?

  • Visitor
  • I was charged twice this month for my subscription, but Spotify does not provide direct customer support.    Who can I talk with about this? Anyone knows? 
  • Eni
  • Moderator
  • 944 Views
  • 1 replies
  • 1 likes
  • 944 Views
  • 1 replies
  • 1 likes

Superuser Contribution Is Spotify premium really available in Aruba??

So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update my account. What's worse: I can't even upgrade to Sp...

  • Newbie
  • So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update m...
  • markoespinoza
  • Newbie
  • 1796 Views
  • 10 replies
  • 0 likes
  • 1796 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify asking me to renew my subscription every time I open the app

Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t like this before. It’s so annoying.

  • Visitor
  • Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t lik...
  • mindlessss
  • Newbie
  • 1621 Views
  • 5 replies
  • 8 likes
  • 1621 Views
  • 5 replies
  • 8 likes

Superuser Contribution Возврат оплаты за премиум подписку

Добрый вечер,сын привезал карту к приложению и с карты снялись леньги без подтвержденияСапорты,Технари,владельци не оставте в беде и помогите !!!

  • Newbie
  • Добрый вечер,сын привезал карту к приложению и с карты снялись леньги без подтверждения Сапорты,Технари,владельци не оставте в беде и помогите !!!
  • OscarDC
  • Moderator
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Music License?

Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 other stalls/businesses, it only happens once a week ...

  • Visitor
  • Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 ot...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar o plano premium (problema de carregamento da página)

PlanoPremiumPaísBrasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo passo. Já tentei pelo celular, desktop e janela privativa. Também j...

  • Newbie
  • Plano Premium País Brasil   Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo p...
  • MPelissariM
  • Newbie
  • 2034 Views
  • 7 replies
  • 1 likes
  • 2034 Views
  • 7 replies
  • 1 likes

credit card and country don't match

I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in Nicaragua) so I can also not change the country to...

  • Casual Listener
  • I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in...
  • Maxim
  • Spotify Star
  • 188 Views
  • 4 replies
  • 0 likes
  • 188 Views
  • 4 replies
  • 0 likes

Superuser Contribution How can i see de emails of my accounts associate in my family plan

PlanPremiumCountryArg Hi,How can i see the emails from my associate accounts in my plan?The only information available i can see is the username. Thanks.

  • Casual Listener
  • Plan Premium Country Arg     Hi, How can i see the emails from my associate accounts in my plan? The only information available i can see is the username.   Thanks.  ...
  • uiencornflakes
  • Casual Listener
  • 14180 Views
  • 15 replies
  • 3 likes
  • 14180 Views
  • 15 replies
  • 3 likes