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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186540 Views
  • 118 replies
  • 12 likes
  • 186540 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21170 Views
  • 28 replies
  • 4 likes
  • 21170 Views
  • 28 replies
  • 4 likes

Superuser Contribution Premium user getting ads with music

My Question or IssueLongtime Premium duo user in Singapore recently started getting obnoxious loud ads while listening to MUSIC. Ads are US specific. Eg for Cox internet. reinstalled app twice. Issue persists. Spotify support is terrible. Virtually i...

  • Casual Listener
  • My Question or Issue Longtime Premium duo user in Singapore    recently started getting obnoxious loud ads while listening to MUSIC. Ads are US specific. Eg for Cox internet.  re...
  • Takingmymoney
  • Visitor
  • 1633 Views
  • 10 replies
  • 1 likes
  • 1633 Views
  • 10 replies
  • 1 likes

My address doesn't seem to be recognized. Other addresses 60 miles come up

I've had Spotify for many years. It was set up by another family member as a gift to me. We were living at our present address at that time. I decided to upgrade my plan to family. For them to use it I need to put our address in. For some unknown rea...

  • Visitor
  • I've had Spotify for many years. It was set up by another family member as a gift to me. We were living at our present address at that time. I decided to upgrade my plan to family. For them to use i...
  • ribezaz
  • Spotify Star
  • 522 Views
  • 1 replies
  • 1 likes
  • 522 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why is my payment failing for premium

I have money on the card I pay for my subscription with but my payment keeps failing

  • Visitor
  • I have money on the card I pay for my subscription with but my payment keeps failing
  • yeshhhhhh
  • Newbie
  • 15321 Views
  • 27 replies
  • 0 likes
  • 15321 Views
  • 27 replies
  • 0 likes

Can't subscribe to a duo plan

PlanPremiumCountryUSDeviceMac airOperating SystemMac My Question or IssueI tried to subscribe to a duo plan for the 2-month offer at the same price as the premium on this page, but when I click "Get Premium Duo" it takes me to the middle of the page ...

  • Casual Listener
  • Plan Premium Country US Device Mac air Operating System Mac   My Question or Issue I tried to subscribe to a duo plan for the 2-month offer at the same price as the premium on this pag...
  • Maxim
  • Spotify Star
  • 349 Views
  • 5 replies
  • 0 likes
  • 349 Views
  • 5 replies
  • 0 likes

Cancelled subscription, but I still paid for the month. Will it still work?

I cancelled my subscription. But the payment already went through. I want to ensure I get the rest of the months with premium. Considering it is paid for .

  • Visitor
  • I cancelled my subscription. But the payment already went through. I want to ensure I get the rest of the months with premium. Considering it is paid for .
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back.PlanFree/PremiumCountry Device(iPhone 13 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back. Plan Free/Premium Country   Device (iPhone 13 ) Operati...
  • 8830728856
  • Visitor
  • 1680 Views
  • 8 replies
  • 0 likes
  • 1680 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify Premium Duo

Hi all,Got myself and my partner on a spotify duo plan but for some reason everytime she logs in its just showing as a free account even though she followed the link to join my plan and she's on there??PlanPremiumCountry Device(iPhone 8, Samsung Gala...

  • Casual Listener
  • Hi all, Got myself and my partner on a spotify duo plan but for some reason everytime she logs in its just showing as a free account even though she followed the link to join my plan and she's on th...
  • Joan
  • Moderator
  • 946 Views
  • 3 replies
  • 0 likes
  • 946 Views
  • 3 replies
  • 0 likes

Solved!! I was charged but Premium "PAUSED"

I couldn't find any option to contact the support other than via this forum. I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "paused" with the following explanation "Your last payment didn’t ...

  • Casual Listener
  • I couldn't find any option to contact the support other than via this forum.   I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "pause...
  • mmay19
  • Visitor
  • 4052 Views
  • 5 replies
  • 1 likes
  • 4052 Views
  • 5 replies
  • 1 likes

How to cancel a plan if you arent the manager

So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that account and can't cancel the plan what should I do?

  • Casual Listener
  • So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that accou...
  • Bittencourt
  • Spotify Star
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes

Beign charged but do not have an account with Spotify

I have a problem. The last year i have been getting charged with spotify fee. I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spend countless hours trying each eamil address.I knwo the cr...

  • Visitor
  • I have a problem. The last year i have been getting charged with spotify fee.  I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spe...
  • Not applicable
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution accidentally activated Premium Duo

I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?

  • Casual Listener
  • I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?  
  • Arnoldanderson13
  • Visitor
  • 2441 Views
  • 9 replies
  • 0 likes
  • 2441 Views
  • 9 replies
  • 0 likes

Superuser Contribution Darmowy kod od Mediaexpert na Premium - pobrane 3zl

PlanFree/PremiumCountryPoland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOtrzymałam darmowy kod do Spotify Premium na 3 miesiące dostępu za darmo od Mediaexpert...

  • Visitor
  • Plan Free/Premium Country Poland  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue O...
  • Macias1
  • Visitor
  • 2526 Views
  • 6 replies
  • 0 likes
  • 2526 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Payment charged but Spotify is still not premium

Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL, which is odd, since the price of this subscriptio...

  • Casual Listener
  • Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL...
  • Vihaan2509
  • Visitor
  • 2213 Views
  • 11 replies
  • 0 likes
  • 2213 Views
  • 11 replies
  • 0 likes

Superuser Contribution spotify me hiso el cobro y no tengo premium

Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify en el nuevo telefono no me aparece mi cuenta premiu...

  • Visitor
  • Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify ...
  • Luxury_bahrain
  • Visitor
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Solved!! Cancel from a premium plan, I'm not planning manager

PlanPremiumCountry DeviceGoogle pixel My Question or IssueHi. I would like to remove myself from a family plan. I'm not the plan manager. I'm worried if I choose the cancel premium option I will cancel the premium plan for everyone else on the plan. ...

  • Casual Listener
  •   Plan Premium Country   Device Google pixel    My Question or Issue Hi. I would like to remove myself from a family plan. I'm not the plan manager. I'm worried if I choo...
  • Polarbear75
  • Casual Listener
  • 822 Views
  • 2 replies
  • 0 likes
  • 822 Views
  • 2 replies
  • 0 likes

VETERANS ACCOUNTS

My Question : Why do you not offer us VETERSNS an account option like you do the students?? Haven’t the Veterans done plenty for this country? I mean if a student can get a $5.99 account don’t you think us veterans should also!??

  • Casual Listener
  • My Question : Why do you not offer us VETERSNS an account option like you do the students?? Haven’t the Veterans done plenty for this country? I mean if a student can get a $5.99 account don’t you th...
  • Not_Yours
  • Casual Listener
  • 639 Views
  • 2 replies
  • 0 likes
  • 639 Views
  • 2 replies
  • 0 likes