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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123825 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
43935 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
217034 Views
139 replies
12 likes
PlanPremiumCountrySpainDeviceXiaomi 11 Lite 5G NEOperating SystemAndroid My Question or IssueHello, I just subscribed to Premium using Google Play to manage the Subscription.I use Spotify by logging in with my Google account. What happened is that wh...
Plan Premium Country Spain Device Xiaomi 11 Lite 5G NE Operating System Android My Question or Issue Hello, I just subscribed to Premium using Google Play to manage the Subscription....
Casual Listener
2904 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sure I’ve checked support articles and also had a ticket open through Fold but they cou...
Plan Premium Country USA Device iPhone 11 Operating System iOS 18 My Question or Issue I bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sur...
Spotify Star
171 Views
1 replies
1 likes
PlanPremium, recently switched to Premium DuoCountryCzechiaDeviceDesktop PC, Samsung Galaxy S21 FEOperating SystemWindows 10, Android 14 My Question or IssueMe and my brother are trying to get together into a Spotify Duo subscription, but due to a mi...
Plan Premium, recently switched to Premium Duo Country Czechia Device Desktop PC, Samsung Galaxy S21 FE Operating System Windows 10, Android 14 My Question or Issue Me and my brother...
Spotify Star
174 Views
1 replies
0 likes
PlanI have Free plan that will change to Premium individual tomorrow 21 March 2025. CountryPortugal Device(iPhone SE)Operating SystemiOS 15.4 Current: iOS 18.3.2 My Question or IssueI want to change plan to Premium Duo, starting tomorrow and I'm unab...
Plan I have Free plan that will change to Premium individual tomorrow 21 March 2025. Country Portugal Device (iPhone SE) Operating System iOS 15.4 Current: iOS 18...
Spotify Star
140 Views
1 replies
0 likes
The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I dont know what to do cause it was my first time using premium a...
The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I don...
Spotify Star
215 Views
1 replies
0 likes
PlanPremium DuoCountryBrasilDevice(iPhone 16, iPhone SE 2022)Operating SystemN/A.) My Question or IssueTemos uma assinatura Duo e recebemos um e-mail da Spotify para verificar o endereço. Ambos informamos o mesmo endereço e a aplicação afirma que os ...
Plan Premium Duo Country Brasil Device (iPhone 16, iPhone SE 2022) Operating System N/A.) My Question or Issue Temos uma assinatura Duo e recebemos um e-mail da Spotify para ...
Spotify Star
131 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought a premium plan for Spotify Colombia using the Nequi app, but the plan doesn't activate.
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bo...
Spotify Star
161 Views
1 replies
0 likes
Hello. I am a current Spotify Premium user but I want to cancel my subscription. As I said already, I have been using Spotify. So I already know how the process goes to cancel my subscription. I went to your website on my phone (iPhone 12), went to a...
Hello. I am a current Spotify Premium user but I want to cancel my subscription. As I said already, I have been using Spotify. So I already know how the process goes to cancel my subscription. I went...
Visitor
1056 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
171 Views
1 replies
0 likes
PlanPremium IndividualCountryUnited States My Question or IssueSo I was looking at the billing and noticed that I am being billed $12.95 and not the rate on the website, $11.99). Some of the extra charge is sales tax which makes it $12.47, but I am g...
Plan Premium Individual Country United States My Question or Issue So I was looking at the billing and noticed that I am being billed $12.95 and not the rate on the website, $11....
Spotify Star
434 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid My Question or IssueNever tried Spotify premium before, though have had a free account for a while (hardly ever used). Recently got Samsung Note 20 Ultra and it says ...
Plan Free/Premium Country USA Device Samsung Galaxy Note 20 Ultra Operating System Android My Question or Issue Never tried Spotify premium before, though have had a free acc...
Visitor
1213 Views
4 replies
0 likes
PlanFree/Premium StudentCountryPolandDeviceSamsung A45Operating SystemAndroid My Question or IssueAfter chosing Student plan i receive error: Something went wrong and can not proceed any further.
Plan Free/Premium Student Country Poland Device Samsung A45 Operating System Android My Question or Issue After chosing Student plan i receive error: Something went wrong and can not...
Spotify Star
184 Views
1 replies
1 likes
PlanPremiumCountryItalyDeviceMobile phone and laptopOperating SystemAndroid, Windows 10 My Question or IssueHi, I'm trying to cancel subscription to the Premium account which is due by today to not have the next month charged. I cannot do neither fro...
Plan Premium Country Italy Device Mobile phone and laptop Operating System Android, Windows 10 My Question or Issue Hi, I'm trying to cancel subscription to the Premium account which...
Spotify Star
208 Views
1 replies
1 likes
I’ve just moved my account from NL to DE.I have changed the payment methodi have changed my address.i upgraded from Duo to Family.i now want to invite a family member. I shared the invite via WhatsApp I type exactly the same address or even copy the ...
I’ve just moved my account from NL to DE. I have changed the payment method i have changed my address. i upgraded from Duo to Family. i now want to invite a family member. I shared the invite via...
Spotify Star
375 Views
3 replies
1 likes
Hi everyone,I have a Spotify Family Plan that we actively use, and I can see it under my account settings. However, when I checked my credit card statement, I noticed that I’m also being charged for an individual account.The problem is that I can’t f...
Hi everyone, I have a Spotify Family Plan that we actively use, and I can see it under my account settings. However, when I checked my credit card statement, I noticed that I’m also being charged fo...
Moderator
218 Views
1 replies
0 likes
Confirmei o pagamento no mês de dezembro e janeiro veio debitado no meu cartão 2 vezes o valor.
Confirmei o pagamento no mês de dezembro e janeiro veio debitado no meu cartão 2 vezes o valor.
Spotify Star
266 Views
3 replies
0 likes
Hello,I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I can see that my new credit card was saved as a paymen...
Hello, I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I ...
Visitor
2325 Views
7 replies
1 likes
I was thinking of gifting 1-year subscription to spotify to some close friends here in the Philippines. Is there a gift card or e-card available and can i have a discount if i buy in bulk?
I was thinking of gifting 1-year subscription to spotify to some close friends here in the Philippines. Is there a gift card or e-card available and can i have a discount if i buy in bulk?
Not applicable
2042 Views
2 replies
0 likes
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any othe...
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their ref...
Newbie
1478 Views
4 replies
1 likes
PlanPremium My Question or IssueI have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples of ads which are being served to me: 1) Spotify Earth Day "Earth's New E...
Plan Premium My Question or Issue I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples...
Newbie
5547 Views
27 replies
11 likes
