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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61447 Views
  • 25 replies
  • 5 likes
  • 61447 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36663 Views
  • 19 replies
  • 2 likes
  • 36663 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27978 Views
  • 16 replies
  • 3 likes
  • 27978 Views
  • 16 replies
  • 3 likes

Superuser Contribution [India] Payment for prepaid plan failing on debit card

PlanFree (As of now)CountryIndiaDeviceN/AOperating SystemWindowsMy Question or IssueI am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understand why this doesn't allow subscriptions, however, the same issue exis...

  • Newbie
  • Plan Free (As of now) Country India Device N/A Operating System Windows My Question or Issue I am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understa...
  • MihailY
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

I want to use WEWA Unionpay credit card to pay the membership fee, but system show that "Your payment method and country don't match.", how can I solve this problem?

  • Casual Listener
  • I want to use WEWA Unionpay credit card to pay the membership fee, but system show that "Your payment method and country don't match.", how can I solve this problem?
  • Samuel04
  • Casual Listener
  • 67 Views
  • 2 replies
  • 0 likes
  • 67 Views
  • 2 replies
  • 0 likes

6 months subscribes

Good afternoon. Please tell me how I can pay for a subscription for more than 1 month? For example, for 6 months or 12. I can't find it anywhere

  • Newbie
  • Good afternoon. Please tell me how I can pay for a subscription for more than 1 month? For example, for 6 months or 12. I can't find it anywhere
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Can't I pay annually?

Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (not a mobile device)Where is that option??

  • Visitor
  • Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (no...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Compte premium avec le mauvais compte

Bonsoir, J'ai créé un compte Spotify Family avec un compte Facebook mais ce n'est pas mon compte principal, et j'en suis maintenant le gestionnaire. Je ne sais pas comment me supprimer moi-même. Si je supprime le compte premium et que je souscris à n...

  • Visitor
  • Bonsoir,    J'ai créé un compte Spotify Family avec un compte Facebook mais ce n'est pas mon compte principal, et j'en suis maintenant le gestionnaire. Je ne sais pas comment me...
  • Luan
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Denied updating payment type on a new valid debit card

I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is active and I have used it already for other purchases.

  • Newbie
  • I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is activ...
  • Lyubka
  • Moderator
  • 161 Views
  • 1 replies
  • 1 likes
  • 161 Views
  • 1 replies
  • 1 likes

Superuser Contribution 大学が見つからない

学生割引の更新を行いたいのですが、自分の行っている大学が検索しても見つからないです。

  • Visitor
  • 学生割引の更新を行いたいのですが、自分の行っている大学が検索しても見つからないです。
  • Lyubka
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution je n'ai pas sportify et sportify prémium mais chargé 11.49$ et avec solo

Abonnement le forfait solo et avec prémiun et hier soir je me suis branchée sur spotify et rien n'a fonctionné j'avais choisi san publicité et en francais . cela ne fonctionnait pas un montant de 11.49 $

  • Visitor
  • Abonnement le forfait solo et avec prémiun et hier soir je me suis branchée sur spotify et rien n'a fonctionné j'avais choisi san publicité et en francais . cela ne fonctionnait pas un montant...
  • Kiril
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution i can't get premium

i am trying to change to premium but it always saying i can't get the plan

  • Visitor
  • i am trying to change to premium but it always saying i can't get the plan
  • Lyubka
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change plan from Premium Family to Individual

I currently have a premium family subscription but since I am the only one using it, I was trying to switch my plan to individual but I am unable to do so.

  • Newbie
  • I currently have a premium family subscription but since I am the only one using it, I was trying to switch my plan to individual but I am unable to do so.
  • Dian
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Referente ao plano

Eu tinha o plano universitário e foi expirado, com isso foi cobrado 19,90, eu comprovei que ainda estou na universidade, esse 19,90 será reembolsado ou eu perdi esse valor para o mês e novembro?só será cobrado 9,90 no mês que vem?

  • Visitor
  • Eu tinha o plano universitário e foi expirado, com isso foi cobrado 19,90, eu comprovei que ainda estou na universidade, esse 19,90 será reembolsado ou eu perdi esse valor para o mês e novembro? só ...
  • Bittencourt
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Superuser Contribution Proč mi účtujete předplatné 2x za měsíc???!!! Hned od začátku mi účtujete2x

Proč mi účtujete předplatné 2x za měsíc???!!! To je opravdu drzost. Hned od začátku mi účtujete 2x předplatné za měsíc,proč? Chci peníze zpět !!!

  • Visitor
  • Proč mi účtujete předplatné 2x za měsíc???!!! To je opravdu drzost. Hned od začátku mi účtujete 2x předplatné za měsíc,proč? Chci peníze zpět !!!
  • Vasil
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hey! I am getting double charges for my Spotify account. Even though I have only one account.

  • Newbie
  • Hey! I am getting double charges for my Spotify account. Even though I have only one account.
  • Dian
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambie de plan de indv a fam y no me permite invitar miembros o el cambio

Hice el cambio de plan y no me aparece que ya es familiar o me permite seguir configurando para invitar por medio del enlace, tengo 2 cobros el de mi individual y el del familiar que no aparece

  • Visitor
  • Hice el cambio de plan y no me aparece que ya es familiar o me permite seguir configurando para invitar por medio del enlace, tengo 2 cobros el de mi individual y el del familiar que no aparece
  • Dian
  • Moderator
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes