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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145542 Views

69 replies

10 likes

Premium for Family
  • 145542 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90848 Views

89 replies

4 likes

  • 90848 Views
  • 89 replies
  • 4 likes

Ads in premium

I keep getting ads in Japanese, that are not embedded on the podcast, even though I pay for premium PlanPremiumCountry Device(iPhone 16Operating SystemI keep getting ads in Japanese, that are not embedded on the podcast, even though I pay for premium...

Visitor

I keep getting ads in Japanese, that are not embedded on the podcast, even though I pay for premium  Plan Premium Country   Device (iPhone 16 Operating System I keep getting ad...

osornios

Spotify Star

2220 Views

1 replies

1 likes

  • 2220 Views
  • 1 replies
  • 1 likes

Will my account be cancelled if payment hasn't been made for a month?

My paypal account will have money for payment in five days. Will my account still be active or will I be cancelled?

Visitor

My paypal account will have money for payment in five days. Will my account still be active or will I be cancelled?

Maxim

Spotify Star

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Spotify premium put a cancelled. But don't refund money in my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ThisCommunitySucks

Community Legend

1099 Views

1 replies

0 likes

  • 1099 Views
  • 1 replies
  • 0 likes

Superuser Contribution We are from Brazil, when we convert the dollar to Brazilian currency the value is very high.

Please I come to ask to reduce the Spotify Premium value, single account, value two dollars, and bring payment options to Brazil, PIX payment, Picpay payment, Playstore gift card payment, at the moment there is only payment by credit card, many peopl...

Newbie

  Please I come to ask to reduce the Spotify Premium value, single account, value two dollars, and bring payment options to Brazil, PIX payment, Picpay payment, Playstore gift card payment, at ...

Ivelina

Moderator

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

cannot access spotify premium 1 month free trial which didnt expire yet

its been only 1 day since i signed up for this free trial and i used it, but now suddenly i cannot access spotify premium. The trial says 1 month , but its only been a day.

Visitor

its been only 1 day since i signed up for this free trial and i used it, but now suddenly i cannot access spotify premium. The trial says 1 month , but its only been a day.

Billy-J

Spotify Star

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Plan member can't join family plan after changing plan manager

PremiumFamily PlanCountry Zambia Hi, one of our members is being blocked from joining our Spotify Family Plan because of the 12-month rule. But they are trying to rejoin the same household-only the plan manager has changed. This isn't a new family, j...

Visitor

  Premium Family Plan Country Zambia   Hi, one of our members is being blocked from joining our Spotify Family Plan because of the 12-month rule. But they are trying to rejoin the same...

Billy-J

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

I have subscribe to my Spotify account to 119 for three months but now it is not showing my premium

My Question or Issue I have subscribe to my Spotify account to 119 for three months but now it is not showing my premium plz help

Visitor

    My Question or Issue   I have subscribe to my Spotify account to 119 for three months but now it is not showing my premium plz help 

Not applicable

355 Views

2 replies

0 likes

  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobook top-up disappeared

PlanPremium Individual CountryUSA DeviceiPhone 13 proOperating SystemiOS 18.5 My Question or Issue:I purchased top-up hours for audiobook listening last night. They worked initially, but tonight I was listening any got a message that all my audiobook...

Newbie

Plan Premium Individual  Country USA  Device iPhone 13 pro Operating System iOS 18.5   My Question or Issue: I purchased top-up hours for audiobook listening last night. They...

JMentiplay

Newbie

638 Views

3 replies

0 likes

  • 638 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Talabat Premium code

I am trying to redeem my 2 months of free spotify premium but when entering the code it tells me that this Premium code does not seem to be valid.

Visitor

I am trying to redeem my 2 months of free spotify premium but when entering the code it tells me that this Premium code does not seem to be valid.

Not applicable

59730 Views

36 replies

12 likes

  • 59730 Views
  • 36 replies
  • 12 likes

Payment charged before the presumed date

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Can't accept Premium Duo subscription

I am trying to join my fiance's premium duo subscription. Our addresses in the account are the exact same (we live together), and he typed in the correct address when signing up for the account. Every single time I try to accept & join, I get an erro...

Visitor

I am trying to join my fiance's premium duo subscription. Our addresses in the account are the exact same (we live together), and he typed in the correct address when signing up for the account. Ever...

ribezaz

Spotify Star

340 Views

1 replies

2 likes

  • 340 Views
  • 1 replies
  • 2 likes

"See all plans" empty

I recently updated payment method (a card had expired, I added a new one via google) and somehow in the process spotify had canceled my family subscription, so now I'm on Premium Individual. I want to get back to Family, but when I tap "See all plans...

Visitor

I recently updated payment method (a card had expired, I added a new one via google) and somehow in the process spotify had canceled my family subscription, so now I'm on Premium Individual. I want t...

Billy-J

Spotify Star

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Subscription Issue On Airtel sim (Bangladesh)

PlanPremium Family Plan CountryBangladesh My Question or IssueI am A spotify premium user for couple of months, iIbought it first by airtel sim and It was fine till today , I am trying to buy spotify but i did not recive the verification code by spot...

Casual Listener

Plan Premium Family Plan  Country Bangladesh   My Question or Issue I am A spotify premium user for couple of months, iIbought it first by airtel sim and It was fine till today , I am...

MattSuda

Spotify Star

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

puedo usar premium en México y Estados Unidos conmi teléfono?

quiero pagar Spotify premium en México pero viajo a Estados Unidos tambien puedo usarlo en Estados Unidos con cuenta de México?

Visitor

quiero pagar Spotify premium en México pero viajo a Estados Unidos tambien puedo usarlo en Estados Unidos con cuenta de México?

ThisCommunitySucks

Community Legend

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Solicito cancelar la suscripción y optener mi reembolso

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, MacBook Pro finales de 2016)Sistema operativo(iOS 10, Android Ore...

Visitor

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle. Plan Gratis/Premium País   Dispositivo (iPhone 8, Samsung Galaxy ...

ThisCommunitySucks

Community Legend

846 Views

1 replies

0 likes

  • 846 Views
  • 1 replies
  • 0 likes

Payment issue pls help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI payed for Spotify premium my money deducted from my account but Spotify says payment was fa...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I payed...

Billy-J

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

subscription

I bought a Spotify subscription (money was withdrawn from the account), but there was an error with the region inaccuracy, the plan did not change to premium, the payment was written off. What should I do?

Visitor

I bought a Spotify subscription (money was withdrawn from the account), but there was an error with the region inaccuracy, the plan did not change to premium, the payment was written off. What should...

Billy-J

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me debitaron 679,50 pesos de mi cuenta,a pesar de tener mes gratis

Se me realizo un debito de 679.50 pesos por parte de spotify en mi cuenta de astropay(cuanto con la cual me suscribi al plan premium), no entiendo el motivo del debito. Y si fue un debito para corroborar la cuenta, les reclamo q aun no eh recibido el...

Visitor

Se me realizo un debito de 679.50 pesos por parte de spotify en mi cuenta de astropay(cuanto con la cual me suscribi al plan premium), no entiendo el motivo del debito. Y si fue un debito para corrob...

Vasil

Moderator

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Card is declined for free trial

I want to try the free trial before it ends but my card is declined when the trial is free

Visitor

I want to try the free trial before it ends but my card is declined when the trial is free

Israel13

Newbie

3414 Views

4 replies

0 likes

  • 3414 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to disconnect Hulu from Spotify account

Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsure how to do that without affecting our current subs...

Newbie

Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsur...

eggworts

Newbie

1757 Views

4 replies

0 likes

  • 1757 Views
  • 4 replies
  • 0 likes