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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126401 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52803 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
224882 Views
141 replies
12 likes
i have a duo membership with my partner and am the plan manager. i recently deleted facebook and my username is now random numbers so i'd like to create a new account not connected to a facebook. how should i go about transferring my duo membership t...
i have a duo membership with my partner and am the plan manager. i recently deleted facebook and my username is now random numbers so i'd like to create a new account not connected to a facebook. how...
Spotify Star
841 Views
1 replies
0 likes
I've always bought premium with a different card before and had no problem purchasing it. That card is issued in Vietnam and my country is set as Vietnam. Now I'm trying to purchase premium with another card and I keep getting this "Payment method an...
I've always bought premium with a different card before and had no problem purchasing it. That card is issued in Vietnam and my country is set as Vietnam. Now I'm trying to purchase premium with anot...
Spotify Star
723 Views
3 replies
0 likes
My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.
My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.
Spotify Star
661 Views
1 replies
0 likes
Señores, por varios meses me han estado haciendo cobros indebidos por Spotify Stockholm, por favor... que significa esto? Yo no los he autorizado, solicito el reintegro del dinero y que no continúen estos cobros automáticos.
Señores, por varios meses me han estado haciendo cobros indebidos por Spotify Stockholm, por favor... que significa esto? Yo no los he autorizado, solicito el reintegro del dinero y que no continúen ...
Spotify Star
563 Views
1 replies
0 likes
I want to purchase an audio book.It says I can’t on the app. How do I get this sorted?
I want to purchase an audio book. It says I can’t on the app. How do I get this sorted?
Spotify Star
404 Views
1 replies
0 likes
Hello thereI want to know if I can buy a subscription(gift) card if I live in Albania, Europe. I want to gift it to my bf. Please if you know where can I buy it or if it is supported in Albania, please let me know. Also, let me know if I can buy it o...
Hello there I want to know if I can buy a subscription(gift) card if I live in Albania, Europe. I want to gift it to my bf. Please if you know where can I buy it or if it is supported in Alb...
Spotify Star
945 Views
3 replies
0 likes
Getting ads every 2 songs. Still the same as Spotify free.
Getting ads every 2 songs. Still the same as Spotify free.
Spotify Star
340 Views
1 replies
0 likes
For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?
For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?
Spotify Star
496 Views
1 replies
0 likes
PlanDuoCountryFinlandDeviceIphone 13 Operating System(iOS 18,2) My Question or Issue I just cancelled my duo premium and it will be deactivated on 3rd of February. I got an invite from my girlfriend to join her Duo account but the activation fails wh...
Plan Duo Country Finland Device Iphone 13 Operating System (iOS 18,2) My Question or Issue I just cancelled my duo premium and it will be deactivated on 3rd of February...
Spotify Star
591 Views
1 replies
0 likes
I received an email offering to Come back to premium, but once I tried to accept this offer I get this message "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."
I received an email offering to Come back to premium, but once I tried to accept this offer I get this message "Sorry, you are not eligible for that plan. Here are some other ways to g...
Visitor
1332 Views
7 replies
0 likes
It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.
It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.
Spotify Star
553 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
767 Views
2 replies
0 likes
Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.
Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.
Spotify Star
153 Views
1 replies
0 likes
My credit card is showing "ebw giro agregador xochimilco", is that Spotify?
My credit card is showing "ebw giro agregador xochimilco", is that Spotify?
Casual Listener
1674 Views
2 replies
0 likes
I recently found a better deal for Hulu, HBO, and Disney all together with no ads but it won’t let me join without canceling the Spotify/hulu bundle. The issue is I use everything with my subscription (including audiobooks) so is there a way to remov...
I recently found a better deal for Hulu, HBO, and Disney all together with no ads but it won’t let me join without canceling the Spotify/hulu bundle. The issue is I use everything with my subscriptio...
Newbie
4875 Views
5 replies
0 likes
PlanPremiumCountryUK My Question or IssueI cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happen and if there’s a way of contacting Spotify to get a refund? Thanks...
Plan Premium Country UK My Question or Issue I cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happe...
Spotify Star
495 Views
1 replies
0 likes
Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months
Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months
Spotify Star
175 Views
1 replies
0 likes
Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan familiar. asi que pido de la manera mas encarecida que se me...
Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan fam...
Spotify Star
679 Views
1 replies
0 likes
Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la aplicación actualizada y cumplo con los requisitos seg...
Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la apl...
Moderator
2929 Views
1 replies
0 likes
Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happens after the three-month period ends? If I want to c...
Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happen...
Spotify Star
208 Views
1 replies
0 likes
