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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15640 Views
  • 27 replies
  • 3 likes
  • 15640 Views
  • 27 replies
  • 3 likes

Solved!!Superuser Contribution Unable to get Premium via mobile pay Smart

PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy A70My Question or IssueI have been trying to get Spotify Premium for my mobile device but it keeps on saying that something is wrong. I can only pay via mobile and my service provider is Smart. I...

  • Regular
  • Plan Free/Premium Country Philippines Device Samsung Galaxy A70 My Question or Issue I have been trying to get Spotify Premium for my mobile device but it keeps on saying that something is wro...
  • 21rohoxywex7otegaa5g
  • Newbie
  • 2738 Views
  • 4 replies
  • 0 likes
  • 2738 Views
  • 4 replies
  • 0 likes

iPhone 15 acepta Spotify Premium?

Pague Spotify Premium y no se aplicó el cambio de suscripción

  • Visitor
  • Pague Spotify Premium y no se aplicó el cambio de suscripción
  • ribezaz
  • Spotify Star
  • 101 Views
  • 1 replies
  • 1 likes
  • 101 Views
  • 1 replies
  • 1 likes

Query about Subscription for multiple countries

Plan: PremiumCountry: India, Singapore, Dubai My Question: I live in multiple countries with my base country being India. I would like to subscribe for a Family Plan from India. Will I be able to use it in other residential countries without any issu...

  • Casual Listener
  • Plan: Premium Country: India, Singapore, Dubai   My Question: I live in multiple countries with my base country being India. I would like to subscribe for a Family Plan from India. ...
  • Not applicable
  • 613 Views
  • 4 replies
  • 0 likes
  • 613 Views
  • 4 replies
  • 0 likes

Yearly payment?

My Question or IssueHow can I pay for Premium Duo Canada for the full year instead of monthly payments, in 2024?

  • Casual Listener
  • My Question or Issue How can I pay for Premium Duo Canada for the full year instead of monthly payments, in 2024?  
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Does premium subscription automatically cancel when join family plan

My son was on premium individual plan and we invited him to join the family plan, does his individual plan automatically cancel. Or how do we cancel his subscription, will that effect his playlists?

  • Visitor
  • My son was on premium individual plan and we invited him to join the family plan, does his individual plan automatically cancel. Or how do we cancel his subscription, will that effect his playlists?
  • AdamDamon
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium User Being Served Ads Constantly, this is unacceptable

PlanPremium My Question or IssueI have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples of ads which are being served to me: 1) Spotify Earth Day "Earth's New E...

  • Regular
  • Plan Premium   My Question or Issue I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads.   Examples...
  • MF_Tarzan
  • Regular
  • 3835 Views
  • 25 replies
  • 8 likes
  • 3835 Views
  • 25 replies
  • 8 likes

Free audiobook for premium

My Question or IssueHiI am a premium member the main account holder, and have my family listed on my account. I want to get an audiobook for my son for Year 12 'Past the Shallows' by Favell Parrett. All of his friends have said they got it for free o...

  • Visitor
  • My Question or Issue Hi I am a premium member the main account holder, and have my family listed on my account. I want to get an audiobook for my son for Year 12 'Past the Shallows' by Favell Parre...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Payment Taken from bank but spotify says it’s failed

  Dear Spotify Team, This is to inform you that the balance has been deducted from my bank account but spotify shows it’s failed. I’m unable to use the spotify premium access. please help me in this my Contact Number Plan Premium Country India Device...

  • Visitor
  •     Dear Spotify Team, This is to inform you that the balance has been deducted from my bank account but spotify shows it’s failed. I’m unable to use the spotify premium access. please...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Trial and annual subscription

PlanFree/PremiumCountryBrasilDevice Samsung Galaxy 9, Operating System Android Oreo, Windows 10,etc.) My Question or IssueStarting a 2 month Premium trial soon. At the end will I have the option of a single annual payment, or is it an auto monthly pa...

  • Casual Listener
  • Plan Free/Premium Country Brasil Device  Samsung Galaxy 9,  Operating System  Android Oreo, Windows 10,etc.)   My Question or Issue Starting a 2 month Premium trial...
  • Maxim
  • Spotify Star
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t pay Spotify premium via PayPal but can pay for my other Spotify acc.

It’s said: “The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.”

  • Visitor
  • It’s said: “The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.”
  • Elena
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento con Carta di Credito

Buongiorno, ho effettuato l'iscrizione a Spotify e come prima volta posso usufruire di due mesi gratuiti. Però devo inserire un metodo di pagamento. Visto che non ho la carta di credito, vorrei inserire la carta di credito di mio figlio, ma il sistem...

  • Visitor
  • Buongiorno, ho effettuato l'iscrizione a Spotify e come prima volta posso usufruire di due mesi gratuiti. Però devo inserire un metodo di pagamento. Visto che non ho la carta di credito, vorrei inser...
  • Elena
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Why is it so difficult to contact support?

I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify.I want to think that I'm a reasonably aware and savvy person, but I...

  • Regular
  • I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify. I want to th...
  • Gorepriestcrypt
  • Newbie
  • 1377 Views
  • 6 replies
  • 3 likes
  • support
  • 1377 Views
  • 6 replies
  • 3 likes

Superuser Contribution Paid for premium but still on free

Plan Premium for 3 months promo Country Philippines Device Huawei mate 10 Operating System Android 9 My Question or Issue Paid for premium an hour ago, and my account is still on free. Checked my onlincr account payment has already been approved., ch...

  • Casual Listener
  • Plan Premium for 3 months promo Country Philippines  Device Huawei mate 10 Operating System Android 9   My Question or Issue Paid for premium an hour ago, and my accou...
  • Not applicable
  • 488 Views
  • 6 replies
  • 0 likes
  • 488 Views
  • 6 replies
  • 0 likes

Repeated accusations of sharing my account

PlanPremiumCountryUnited StatesDeviceiPhone 14, Macbook Air M2 (2022)Operating SystemiOS 17.6.1, macOS 14.5 My Question or IssueSpotify seems convinced that I'm sharing my account, and I'm not aware of any way to convince them that I'm not. On multip...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 14, Macbook Air M2 (2022) Operating System iOS 17.6.1, macOS 14.5   My Question or Issue Spotify seems convinced that I'm sharing my ac...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution On Spotify duo can both users access a podcast subscription?

If paying for Premium Duo, can both me and my partner listen to a podcast I as the account manager have paid for a subscription to?

  • Visitor
  • If paying for Premium Duo, can both me and my partner listen to a podcast I as the account manager have paid for a subscription to?
  • Not applicable
  • 880 Views
  • 3 replies
  • 0 likes
  • 880 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t add partner to Duo plan

Me and my partner are trying to join Duo plan. Both at the same address. We even both started Duo plans. It’s not working either way! Every time we’re entering THE SAME address it just says that an error occurred

  • Visitor
  • Me and my partner are trying to join Duo plan. Both at the same address. We even both started Duo plans. It’s not working either way! Every time we’re entering THE SAME address it just says that an e...
  • Maria
  • Moderator
  • 349 Views
  • 5 replies
  • 0 likes
  • 349 Views
  • 5 replies
  • 0 likes

Can't use the 1 month trial even though I never had Spotify Premium.

Basically everything is explained in the question. I never had any Spotify Premium subscription, but now I can't use it. Is there any way to get the offer again?

  • Newbie
  • Basically everything is explained in the question. I never had any Spotify Premium subscription, but now I can't use it. Is there any way to get the offer again?
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Basically, I wasn’t aware that my free trial was going to end today

I wasn’t expecting my subscription to end today until i got notified by my bank earlier today. I am not in a great money situation right now and wasn’t expecting to spend much money on Spotify. I was wondering if i could get a refund however, also ca...

  • Visitor
  • I wasn’t expecting my subscription to end today until i got notified by my bank earlier today. I am not in a great money situation right now and wasn’t expecting to spend much money on Spotify. I was...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes