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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4189 Views
  • 23 replies
  • 2 likes
  • 4189 Views
  • 23 replies
  • 2 likes

Superuser Contribution Anular subscripcion a cuenta premium individual

En la computadora tenia acceso a una cuenta premium familiar y habia dejado con la sesion abierta. Luego de un tiempo quise crear una cuenta premium individual y al agregar todos los datos de la tarjeta y todo me di cuenta que habia hecho para esa cu...

  • Newbie
  • En la computadora tenia acceso a una cuenta premium familiar y habia dejado con la sesion abierta. Luego de un tiempo quise crear una cuenta premium individual y al agregar todos los datos de la tarj...
  • AlejaR
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Hey there, I have a plan 299rs for 12 months

PlanPremiumCountryIndia My Question or Issue299rs for 12 months mean I pay 299rs per year only?Or 299rs per monthy for 1 year?What rs i pay for this plan.

  • Visitor
  • Plan Premium Country India   My Question or Issue 299rs for 12 months mean I pay 299rs per year only? Or 299rs per monthy for 1 year? What rs i pay for this plan.
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

I cant cancel my spotify premium

I cant cancel my spotify i already did all the steps that it says but i still cant find it??, theres no choice for me to change it to spotify free or even cancel plan it only takes me to other spotify plan like duo family etc

  • Visitor
  • I cant cancel my spotify i already did all the steps that it says but i still cant find it??, theres no choice for me to change it to spotify free or even cancel plan it only takes me to other spotif...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Bought spotify premium but issue is there

Bought premium for 3 months but in app when trying to login with my number its showing failed what can i do nowPlanPremiumCountryIndia Device(iPhone 13)Operating System My Question or Issue

  • Visitor
  • Bought premium for 3 months but in app when trying to login with my number its showing failed what can i do now Plan Premium Country India   Device (iPhone 13) Operating System   ...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cancelled my premium 10 days early with no notice…

PlanPremiumCountryUAE/USADevice(iPhone XR)Operating System(iOS 16) My Question or IssueSpotify cancelled my premium 10 days early 3 months after moving to a different country

  • Visitor
  •   Plan Premium Country UAE/USA Device (iPhone XR) Operating System (iOS 16)   My Question or Issue Spotify cancelled my premium 10 days early 3 months after moving to a different...
  • Vasil
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

I wanted to change my payment method but it shows an error.

I am currently based in Mexico but my card is German. When I tried to change my payment method it doesn't accept it. It's the same if I show my base in germany or Mexico. Can you please help me solve this thank you

  • Visitor
  • I am currently based in Mexico but my card is German. When I tried to change my payment method it doesn't accept it. It's the same if I show my base in germany or Mexico. Can you please help me solve...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution se cobro plan anual en vez de mensual, como pido la devolución de mi dinero

estimado buen día, le comento que hoy al realizar el pago de mi suscripción mensual, se cobro el plan anual , como puedo solicitar la devolución de mi dinero.

  • Visitor
  • estimado buen día, le comento que hoy al realizar el pago de mi suscripción mensual, se cobro el plan anual , como puedo solicitar la devolución de mi dinero.
  • Maria
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to link my account which was opened with gmail ID and the one opened with my mobile number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Solved!! Switch from Family to Duo

Plan: Family > DuoCountry: Netherlands My Question or IssueAt the moment I make use of the Premium Family plan, to which multiple users are subscribed. Everyone has their own playlists and apps. I plan to move to Premium Duo, with someone else, which...

  • Music Fan
  • Plan: Family > Duo Country: Netherlands   My Question or Issue At the moment I make use of the Premium Family plan, to which multiple users are subscribed. Everyone has their own pla...
  • AdT44
  • Music Fan
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Can't log into a second device with duo

PlanDuoCountryUSADevice(iPhone and iPad) My Question or IssueI upgraded from an individual account to a duo account so my daughter could have her own account. She followed the link on her phone, and that worked fine. But I can't log her into her iPad...

  • Visitor
  • Plan Duo Country USA Device (iPhone and iPad)   My Question or Issue I upgraded from an individual account to a duo account so my daughter could have her own account. She followed the li...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution What country gift card

Gift card from what country should I purchase to be redeemed @ my country Kosovo?!!

  • Casual Listener
  • Gift card from what country should I purchase to be redeemed @ my country Kosovo?!!
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Premium Duo ad banner keeps appearing in my library as Premium user

PlanPremiumCountrySweden DevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueI keep getting served banners advertising Premium Duo when I open my library, even if I am a Premium subscriber and I have dismissed the banner countless times.T...

  • Casual Listener
  • Plan Premium Country Sweden   Device Pixel 7 Pro Operating System Android 14   My Question or Issue I keep getting served banners advertising Premium Duo when I open my library, ...
  • phizzie
  • Newbie
  • 315 Views
  • 6 replies
  • 0 likes
  • 315 Views
  • 6 replies
  • 0 likes

Superuser Contribution Birthday Gift

Great, I just received a birthday gift with 60 days premium trial from you guys, only I'm not eligible for it :))! So it's like: "Here's your birthday pres... Nope, you ain't getting anything, JK!". It's not an issue for me, only it's kind of rude, s...

  • Newbie
  • Great, I just received a birthday gift with 60 days premium trial from you guys, only I'm not eligible for it :))! So it's like: "Here's your birthday pres... Nope, you ain't getting anything, JK!". ...
  • danchif
  • Newbie
  • 2165 Views
  • 5 replies
  • 0 likes
  • 2165 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cancelled premium, has Spotify saved my card info?

My Question or IssueCancelled Spotify premium and no longer am able to change or delete card info, has Spotify saved my card info.

  • Casual Listener
  •   My Question or Issue Cancelled Spotify premium and no longer am able to change or delete card info, has Spotify saved my card info.
  • Yordan
  • Moderator
  • 1340 Views
  • 5 replies
  • 0 likes
  • 1340 Views
  • 5 replies
  • 0 likes

Superuser Contribution I'm charge monthly buy my account is free.

Just today Spotify charge me 149 pesos for my premium subscription but my Spotify current account is free. Ad interruption is present.

  • Visitor
  • Just today Spotify charge me 149 pesos for my premium subscription but my Spotify current account is free. Ad interruption is present.
  • Lyubka
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Premium Family Account not working I'm UK

PlanPremium FamilyCountryAustralia payment but living in UK for studyDeviceGoogle Pixel 6ProOperating SystemAndroid My Question or IssueI've moved to the UK for study and my account is in Australia as that's where I have all my banking. I'm responsib...

  • Visitor
  • Plan Premium Family Country Australia payment but living in UK for study Device Google Pixel 6Pro Operating System Android   My Question or Issue I've moved to the UK for study and my ...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

I can't redeem gift card

I can't redeem gift card

  • Visitor
  • I can't redeem gift card
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

cant use audiobooks for free & am the plan manager on premium

i have spotify premium on a family plan and we are all plan managers yet the audiobooks are still “locked”

  • Visitor
  • i have spotify premium on a family plan and we are all plan managers yet the audiobooks are still “locked”
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

We are unable to get DUO to work on 2 phones at the same time. I wish I could speak with someone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Prague
  • Rising Star 4
  • 101 Views
  • 1 replies
  • 1 likes
  • 101 Views
  • 1 replies
  • 1 likes