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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11026 Views
  • 24 replies
  • 2 likes
  • 11026 Views
  • 24 replies
  • 2 likes

Superuser Contribution Вчера снялись деньги за подписку Duo, но подключилось только на один аккаун

Вы может мне вернуть деньги? А я заново подключу эту подписку

  • Visitor
  • Вы может мне вернуть деньги? А я заново подключу эту подписку
  • Elena
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month premium free offer - how to accept offer?

I entered both codes provided on the 'Verify Offer Code' screen. Neither code worked. Does anyone have an web address for Spotify chat, customer service, or a phone number for Spotify? I want to be a customer but need help!

  • Newbie
  • I entered both codes provided on the 'Verify Offer Code' screen. Neither code <snip - Moderator edit> worked. Does anyone have an web address for Spotify chat, customer service, or a ...
  • Vasil
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can i not use my key from Media Expert on my account?

I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.

  • Visitor
  • I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.
  • Elena
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Premium individual week

I had an offer that if i purchase premium individual week plan 4 times i would get 5th premium plan for just 2 rupees but after purchasing it for 4 times i am not getting any option to redeem the 5th plan for 2 rupees

  • Visitor
  • I had an offer that if i purchase premium individual week plan 4 times i would get 5th premium plan for just 2 rupees but after purchasing it for 4 times i am not getting any option to redeem the 5th...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Don’t want audio books

Bundled without my consent

  • Visitor
  • Bundled without my consent
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Why am I not eligible for premium at 59/- for 3 months offer ?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Maxim
  • Spotify Star
  • 1562 Views
  • 1 replies
  • 0 likes
  • 1562 Views
  • 1 replies
  • 0 likes

Como cancelar mi suscripción individual si no me lo permite la web?

Intento cancelar mi suscripción individual pero al dar clic en Cambiar Plan me aparece una pagina en blanco, sin opciones lo que no me permite cancelar el plan actual.

  • Visitor
  • Intento cancelar mi suscripción individual pero al dar clic en Cambiar Plan me aparece una pagina en blanco, sin opciones lo que no me permite cancelar el plan actual.
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can someone explain me how does the play of rupees 59 for 3 months works and how much I have to pay

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Error message when attempting to upgrade from Premium Individual to Duo

PlanFree Trial converting to Premium IndividualCountryUSADeviceiPhone 13Operating SystemWindows 10 on laptop My Question or IssueI keep getting this error message when attempting to upgrade from Premium Individual to Premium Duo with "manage subscrip...

  • Casual Listener
  • Plan Free Trial converting to Premium Individual Country USA Device iPhone 13 Operating System Windows 10 on laptop   My Question or Issue I keep getting this error message when atte...
  • Maxim
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Miss informed of subscription price ! !

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello I was attracted to your offer of one month free premium with the option of paying $2.99...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or IssueHello I w...
  • Mellrocks
  • Casual Listener
  • 1132 Views
  • 2 replies
  • 0 likes
  • 1132 Views
  • 2 replies
  • 0 likes

Why am I getting hardwired adverts when I have duo plan?

I was listening to a podcast and I've got an Advertisement for ice creams or whatever, even tho I am paying for the DUO plan.

  • Visitor
  • I was listening to a podcast and I've got an Advertisement for ice creams or whatever, even tho I am paying for the DUO plan.
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Revolut payment

Hi there, I am trying to use my Revolut card to make a purchase but it seems it doesn't work. The message I get says I need to change my country location, which is Romania. Any ideas?

  • Casual Listener
  • Hi there,   I am trying to use my Revolut card to make a purchase but it seems it doesn't work.   The message I get says I need to change my country location, which is Romania.   ...
  • Not applicable
  • 87559 Views
  • 81 replies
  • 21 likes
  • 87559 Views
  • 81 replies
  • 21 likes

Solved!!Superuser Contribution Credit Card Subscription

PlanFree/PremiumCountryPhilippines I can't subscribe to premium duo using my credit card.

  • Regular
  •   Plan Free/Premium Country Philippines   I can't subscribe to premium duo using my credit card.
  • ccqmp
  • Visitor
  • 3968 Views
  • 11 replies
  • 0 likes
  • 3968 Views
  • 11 replies
  • 0 likes

How can I change countries and keep Spotify Duo?

My husband and I have moved from Australia to Switzerland, and what to change our region to Switzerland. How can I do this whilst keeping Premium Duo, it only lets me change it to the Single one.Thanks

  • Visitor
  • My husband and I have moved from Australia to Switzerland, and what to change our region to Switzerland. How can I do this whilst keeping Premium Duo, it only lets me change it to the Single one. Th...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem changing payment method

PlanPremiumCountryPhilippinesDevice(iPhone XR, and MSI Laptop)Operating System(iOS 17.5.1, and Windows 10) My Question or IssueGreetings everyone, I was sent a notice that Spotify users from the Philippines including me, with premium plans paid throu...

  • Casual Listener
  • Plan Premium Country Philippines Device (iPhone XR, and MSI Laptop) Operating System (iOS 17.5.1, and Windows 10)   My Question or Issue Greetings everyone,   I was sent a notic...
  • Ayten_Salah
  • Visitor
  • 886 Views
  • 3 replies
  • 0 likes
  • 886 Views
  • 3 replies
  • 0 likes