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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18730 Views
  • 27 replies
  • 4 likes
  • 18730 Views
  • 27 replies
  • 4 likes

Superuser Contribution Mudei meu plano de Spotify Duo para premium sem querer, quero voltar.

Mudei meu plano de Spotify Duo para premium sem querer, quero voltar para o Duo, vi nas informações que no mês seguinte ele vai ficar como premium mas não é isso, quero deixar como DUO tem como mudar isso?

  • Visitor
  • Mudei meu plano de Spotify Duo para premium sem querer, quero voltar para o Duo, vi nas informações que no mês seguinte ele vai ficar como premium mas não é isso, quero deixar como DUO tem como mudar...
  • Yordan
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Change plan manager on our duo premium account

I am the current plan manager of our duo premium account but do not use the listening hours. How can I make my wife the plan manager so she can use these hours?

  • Visitor
  • I am the current plan manager of our duo premium account but do not use the listening hours. How can I make my wife the plan manager so she can use these hours?
  • Maxim
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

can't add someone on duo plan

I tried adding my wife by sending her an invite link it takes her to my account (plan manager) and just logs her in my account and says you are already a member?

  • Visitor
  • I tried adding my wife by sending her an invite link it takes her to my account (plan manager) and just logs her in my account and says you are already a member?
  • Maxim
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Can't find subscription to cancel in account settings, on family plan

Hi!I wanted to cancel a podcast subscription but can't find it in my account settings. I think it might be because I'm on a family plan and am not the main account holder.Is there a way to cancel the podcast subscription?Thank you!

  • Visitor
  • Hi! I wanted to cancel a podcast subscription but can't find it in my account settings. I think it might be because I'm on a family plan and am not the main account holder. Is there a way to ca...
  • Maxim
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buen día, hice un pago por nequi pero no me activa el Spotify premium

Realice un pago por medio de nequi para adquirir un mes de Spotify y no me deja utilizarlo en la aplicación sigue apareciendo gratuito

  • Visitor
  • Realice un pago por medio de nequi para adquirir un mes de Spotify y no me deja utilizarlo en la aplicación sigue apareciendo gratuito
  • Not applicable
  • 1032 Views
  • 2 replies
  • 0 likes
  • 1032 Views
  • 2 replies
  • 0 likes

Superuser Contribution change from free trial to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueabout to finish free trial period. want to update to duo package. app tells me sorry you atr ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue about t...
  • Vasil
  • Moderator
  • 878 Views
  • 5 replies
  • 0 likes
  • 878 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution One4all Cards

Would anyone be able to help me? I am trying to pay for my Spotify subscription with a one4all car, however, each time I try to pay it tells me that the payment has failed, even though there is definitely enough money in the card. Are you able to use...

  • Newbie
  • Would anyone be able to help me? I am trying to pay for my Spotify subscription with a one4all car, however, each time I try to pay it tells me that the payment has failed, even though there is defin...
  • ghost_fortyfour
  • Visitor
  • 4939 Views
  • 4 replies
  • 0 likes
  • 4939 Views
  • 4 replies
  • 0 likes

Superuser Contribution Getting Spotify premium with prezzy card

I was recently given a prezzy card for my birthday and i decided to go get Spotify premium. When i went to do the transaction and i typed in the required fields correctly , i went to go complete transaction and it said this : The payment failed. Plea...

  • Visitor
  • I was recently given a prezzy card for my birthday and i decided to go get Spotify premium. When i went to do the transaction and i typed in the required fields correctly , i went to go complete tran...
  • Ivelina
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't find the page and gives an error when I click on the spotify premium

So i did it also in another browser , but when I click on this button , it tells me that I should login , and then everything goes in circles and gives me an error

  • Visitor
  • So i did it also in another browser , but when I click on this button , it tells me that I should login , and then everything goes in circles and gives me an error
  • Ivelina
  • Moderator
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Reduced Rate for Unemployed

I have just become unemployed. Is there a reduced rate for unpaid or low paid workers? Thanks in advance.

  • Newbie
  • I have just become unemployed. Is there a reduced rate for unpaid or low paid workers? Thanks in advance.  
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Premium individual, but still getting ads and cannot select individual trax

This has been ongoing for months. Paying premium, not getting premium service. Thinking about canceling since I have basically stopped using the service.

  • Visitor
  • This has been ongoing for months. Paying premium, not getting premium service. Thinking about canceling since I have basically stopped using the service.
  • Bittencourt
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I still getting ads when I have premium duo?

I've had Spotify Premium Duo for 1 month and didn't have ads until my subscription payment came out today. Both my partner and I are getting ads between songs now. These aren't the hardwired podcast ads. Neither of us listen to podcasts. It's the "Wa...

  • Visitor
  • I've had Spotify Premium Duo for 1 month and didn't have ads until my subscription payment came out today. Both my partner and I are getting ads between songs now. These aren't the hardwired podcast ...
  • 31qnvhavfxlxnmvmmah6
  • Newbie
  • 3167 Views
  • 3 replies
  • 1 likes
  • 3167 Views
  • 3 replies
  • 1 likes

Solved!! Someone change my student plan to family, and they enter my family plan

Was using student plan, never check it after that, today i check my plan and it changed to family and someone is in it and i'm the one payingNever invite them, their name is all the same, how is it possible? I already change my plan to student again,...

  • Casual Listener
  • Was using student plan, never check it after that, today i check my plan and it changed to family and someone is in it and i'm the one paying Never invite them, their name is all the same, how i...
  • Maxim
  • Spotify Star
  • 848 Views
  • 5 replies
  • 0 likes
  • 848 Views
  • 5 replies
  • 0 likes

Yesterday my account was changed over to Premium Spotify therefore I lost m

Yesterday my account was changed over to Premium which I did not order Therefore I lost my playlists how can I go back to my original plan so I can play my playlists

  • Visitor
  • Yesterday my account was changed over to Premium which I did not order Therefore I lost my playlists how can I go back to my original plan so I can play my playlists
  • Maxim
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Electronic gift card, not applying to current premium plan

PlanPremiumCountry United states of America DeviceAccessing from an iPad. I don’t know which model I only use it to do certain stuff and I am accessing the website.OperatingI’m honestly too lazy to look that up right now and shouldn’t matter does it?...

  • Visitor
  • Plan Premium Country United states of America   Device Accessing from an iPad. I don’t know which model I only use it to do certain stuff and I am accessing the website. Operating I’m h...
  • Yordan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

How do you connect with a spotify representative?

I have a family plan and a free plan. I want to send an invite to myself from my family plan but can't recall the password for that account. I am paying for a service that I can't even receive. All of my family members have full access. Any suggestio...

  • Visitor
  • I have a family plan and a free plan. I want to send an invite to myself from my family plan but can't recall the password for that account. I am paying for a service that I can't even receive. All o...
  • Ximzend
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Being Charged But Didn't Sign Up

I'm seeing Spotify charges on my Credit Card statements but I did NOT sign up. The charges start immediately after the free trial through my phone company expired. My records and the phone company's records show that I cancelled before the deadline. ...

  • Newbie
  • I'm seeing Spotify charges on my Credit Card statements but I did NOT sign up. The charges start immediately after the free trial through my phone company expired. My records and the phone company's ...
  • Skmccabe1
  • Visitor
  • 8388 Views
  • 5 replies
  • 0 likes
  • 8388 Views
  • 5 replies
  • 0 likes