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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67379 Views

18 replies

94 likes

  • 67379 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132634 Views

69 replies

10 likes

Premium for Family
  • 132634 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68163 Views

89 replies

4 likes

  • 68163 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

251102 Views

154 replies

13 likes

  • 251102 Views
  • 154 replies
  • 13 likes

Payment won’t go through

PlanPremiumCountryBelgiumDeviceIphone 13miniOperating System My Question or Issue I wanted to switch from a premium duo to a single account. I paid, but it didn’t get through. In my bank account it says “on reservation” and in my spotify app, i get t...

Visitor

  Plan Premium Country Belgium Device Iphone 13mini Operating System     My Question or Issue   I wanted to switch from a premium duo to a single account. I paid, but ...

TanyaS

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution I PAY MY BILL ON STUDENT PREMIUM TWICE THIS MONTH

Spoiler (Highlight to read)GREETING. I PAY ALREADY PY MY BILL and Now spotify link in on mg gcash at It pay Again on What can i do ?? GREETING. I PAY ALREADY PY MY BILL and Now spotify link in on mg gcash at It pay Again on What can i do ??

Casual Listener

GREETING. I PAY ALREADY PY MY BILL <snip - Moderator Edit> and Now spotify link in on mg gcash at It pay Again on <snip - Moderator Edit> What can i do ?? 

Dessi

Moderator

372 Views

3 replies

0 likes

  • 372 Views
  • 3 replies
  • 0 likes

Buenas noches me dieron plan por 3 meses sin costo cuando lo doy de Alta me

Me debitaron la subscripción q es gratis por tres meses apenas la di de alta Dice a partir de Julio cobran eso serían 2 meses

Visitor

Me debitaron la subscripción q es gratis por tres meses apenas la di de alta Dice a partir de Julio cobran eso serían 2 meses

Billy-J

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Payment Not Accepted

PlanFreeCountryItalyDevice(Macbook Pro late 2016) My Question or IssueMy payment is not accepted, it is by mastercard (yes it's the same country ecc) and I use it on other sites without problems but spotify refuse every payment. What should I do?

Visitor

Plan Free Country Italy Device (Macbook Pro late 2016)   My Question or Issue My payment is not accepted, it is by mastercard (yes it's the same country ecc) and I use it on other sites ...

Billy-J

Spotify Star

276 Views

3 replies

0 likes

  • 276 Views
  • 3 replies
  • 0 likes

Can't open my account

I used to have an account and my sister forgot to remove my account to his bank account now i have my own money to pay for it but I can't open my account anymore,And it's just say this google account did have an account yet when i try to sign in it s...

Newbie

I used to have an account and my sister forgot to remove my account to his bank account now i have my own money to pay for it but I can't open my account anymore, And it's just say this google accou...

Jose_M

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Basic Premium

I want to switch to the Basic Premium Individual Plan, but I don't know how to. I live in the US.

Regular

I want to switch to the Basic Premium Individual Plan, but I don't know how to. I live in the US.

Bert21

Visitor

819 Views

6 replies

0 likes

  • 819 Views
  • 6 replies
  • 0 likes

Second user can't join duo plan

PlanDuoCountryJapanDeviceiPhone 12 (both of us) My Question or IssueI updated to duo and my partner can't join even though he tried to joined in the same address that I used to setup.We are both in Japan, His iphone was originally set up as New Zeala...

Newbie

Plan Duo Country Japan Device iPhone 12 (both of us)       My Question or Issue I updated to duo and my partner can't join even though he tried to joined in the same address ...

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

환불

환불 

Visitor

환불  

Billy-J

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Payment reject

Hi. I'm trying to renew spotify premium and it just won't accept payments. I tried paying with 4 cards and directly from PayPal. I tried incognito mode and it still refuses payment

Newbie

  Hi. I'm trying to renew spotify premium and it just won't accept payments. I tried paying with 4 cards and directly from PayPal. I tried incognito mode and it still refuses payment   &...

Billy-J

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed subscription

Hello I’ve been trying to get my premium account back for a while now and nothing is working this is very frustrating. I already checked the “failed payments” support. I’ve tried with a vpn, different cards, on my MacBook and nothing is working and i...

Visitor

Hello I’ve been trying to get my premium account back for a while now and nothing is working this is very frustrating. I already checked the “failed payments” support. I’ve tried with a vpn, differen...

Joan

Moderator

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution EU user cant use White Bit Nova card for payment's

i am trying to pay my primium via White Bit Nova card however it get's refuse for landlock resson's since the Nova card provider is registered in Estonia, the card belongs to the same jurisdiction for all users. the country am in is denmark, but i gu...

Visitor

i am trying to pay my primium via White Bit Nova card  however it get's refuse for landlock resson's  since the Nova card provider is registered in Estonia, the card belongs to the same j...

Maria

Moderator

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Impossible to change country AND payment method at the same time

PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...

Regular

Plan Premium Country France to Belgium   My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments ha...

Ally32

Visitor

21394 Views

17 replies

1 likes

country
Payment
Premium
  • 21394 Views
  • 17 replies
  • 1 likes

Switching to family plan and having to redownload playlists

I just switched from a single to a family plan on Spotify and I have to redownload all the songs in my playlist. When I first got premium it didn’t even make me download them originally so this might have been a glitch and now its downloading. But on...

Visitor

I just switched from a single to a family plan on Spotify and I have to redownload all the songs in my playlist. When I first got premium it didn’t even make me download them originally so this might...

Bittencourt

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Free-Trial not working

PlanFree, but it should be premiumCountryThe NetherlandsDeviceMotorola one visiomOperating SystemAndroid 10?My Question or IssueI recently got a new Spotify account and wanted to start my free month trial for premium. I went through all the steps and...

Casual Listener

Plan Free, but it should be premium Country The Netherlands Device Motorola one visiom Operating System Android 10? My Question or Issue I recently got a new Spotify account and wanted to s...

31g6cylt5spgbnbek76e

Visitor

22123 Views

15 replies

0 likes

  • 22123 Views
  • 15 replies
  • 0 likes

Looking for help with duplicate Spotify accounts and billing issues

PlanPremiumCountryUSA My Question or IssueI’m confused about how I ended up with two active Spotify accounts, especially after I set up a new one and requested to switch to the premium plan using a different email and close the prior account. This wa...

Casual Listener

  Plan Premium Country USA     My Question or Issue I’m confused about how I ended up with two active Spotify accounts, especially after I set up a new one and requested to swi...

Luramc

Casual Listener

417 Views

2 replies

1 likes

  • 417 Views
  • 2 replies
  • 1 likes

About a subscription

PlanFree/PremiumCountrysrilanka Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue**bleep**for this email there are two accounts and one i m using but another one , i ...

Visitor

Plan Free/Premium Country srilanka   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...

Billy-J

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country for student account

PlanStudentCountryGermany, need to change to USADeviceDoesn‘t matter, it‘s a conditional error in the account My Question or IssueSo I moved from Germany to the USA. I know from my travels that Spotify can not used in a different country for an infin...

Casual Listener

Plan Student Country Germany, need to change to USA Device Doesn‘t matter, it‘s a conditional error in the account   My Question or Issue So I moved from Germany to the USA. I know from ...

Fireflysunny

Casual Listener

425 Views

2 replies

0 likes

  • 425 Views
  • 2 replies
  • 0 likes

I need that 9€ could you please refund me back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello i forgot to cancel my premium for spotify could u please give me back my money?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello i...

Maxim

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

I’ve had premium for 3 months and still receive advertisements. 10+ step correct plan failed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes