Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14564 Views
  • 27 replies
  • 2 likes
  • 14564 Views
  • 27 replies
  • 2 likes

Wife can’t access on duo plan in Hong Kong

I have been a member in hk for about 15 years. I added my wife on duo plan about 7 months ago. My credit card changed and payment didn’t go thru. So I updated card and paid for plan. She still can’t access as it says she is not in same country. What ...

  • Visitor
  • I have been a member in hk for about 15 years. I added my wife on duo plan about 7 months ago. My credit card changed and payment didn’t go thru. So I updated card and paid for plan. She still can’t ...
  • Billy-J
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

1 year premium offer is not showing even though it was valid till 31/12/24

Last week there was premium offer of 12 months individual premium at ₹399. It was valid till 31/12/2024.But now it is not appearing on the premium page.

  • Newbie
  • Last week there was premium offer of 12 months individual premium at ₹399. It was valid till 31/12/2024.But now it is not appearing on the premium page.
  • Billy-J
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Does Premium Family include full access to Podcasts OR do Podcasts fall under your AudioBook hours?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invalid Address

I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.

  • Casual Listener
  • I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.
  • ArfurM
  • Regular
  • 4152 Views
  • 21 replies
  • 0 likes
  • 4152 Views
  • 21 replies
  • 0 likes

Superuser Contribution Money got debited from by bank but spotify app shows failed payment

Like every month money gets auto debited from my bank account for spotify premium duo plan. But this time although money got deducted from my bank account, the app shows that payments was not processed

  • Visitor
  • Like every month money gets auto debited from my bank account for spotify premium duo plan. But this time although money got deducted from my bank account, the app shows that payments was not process...
  • snsrmllw
  • Casual Listener
  • 220 Views
  • 4 replies
  • 1 likes
  • 220 Views
  • 4 replies
  • 1 likes

Your payment method and country don't match

PlanFree/PremiumCountryEgyptDeviceSamsung galaxy A72 My Question or IssueI am in Egypt and trying to use my credit card that is issued from Egypt to pay for premium but it keeps giving me this message and I am wondering if it is because the card is u...

  • Visitor
  • Plan Free/Premium Country Egypt Device Samsung galaxy A72   My Question or Issue I am in Egypt and trying to use my credit card that is issued from Egypt to pay for premium but it keeps ...
  • Davel2
  • Regular
  • 19295 Views
  • 11 replies
  • 1 likes
  • 19295 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Partner can't accept Duo subscription invitation

PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy S9Operating SystemAndroid Oreo Summary of IssueI recently purchased a Spotify Duo Plan as my partner and I moved in together and it only made sense to consolidate or plan. We both cha...

  • Newbie
  • Plan Premium Duo Country United States of America Device Samsung Galaxy S9 Operating System Android Oreo   Summary of Issue I recently purchased a Spotify Duo Plan as my partner a...
  • 196521
  • Newbie
  • 768 Views
  • 4 replies
  • 0 likes
  • Duo
    Premium
  • 768 Views
  • 4 replies
  • 0 likes

I have premium package and still getting ads lucky I found out before my party

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Renewal of student verification not working

PlanStudent/premiumCountryAustralia DeviceIPhone 13 My Question or IssueI let my student verification lapse and was charged the full premium fee for 3 months. I renewed it today and it said the renewal was successful, and that my bills would be AUD $...

  • Casual Listener
  •   Plan Student/premium Country Australia  Device IPhone 13        My Question or Issue I let my student verification lapse and was charged the full premium fe...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Premium suddenly not working

PlanPremiumCountryMalaysiaMy Question or IssueHave been subscribed for few years and today my account suddenly got changed to free. The payment was made on 3 Oct which is 9 days ago. I also received receipt for this payment.

  • Casual Listener
  •   Plan Premium Country Malaysia My Question or Issue Have been subscribed for few years and today my account suddenly got changed to free. The payment was made on 3 Oct which is 9 days ago...
  • Sscarat
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Solved!! I want to upgrade to premium but I can't because payment country

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none of the payment methods from a different country. An...

  • Visitor
  • My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none ...
  • asias
  • Visitor
  • 2890 Views
  • 2 replies
  • 0 likes
  • 2890 Views
  • 2 replies
  • 0 likes

Solved!! Upgrading my subscription with Hulu to one with no ads

I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available Spotify subscriptions?

  • Casual Listener
  • I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available ...
  • 12155373432
  • Casual Listener
  • 8235 Views
  • 5 replies
  • 1 likes
  • 8235 Views
  • 5 replies
  • 1 likes

Switched from premium individual to family and hearing ads

I switched from premium individual to premium family today and I’m hearing ads… please help PlanPremium FamilyCountryUSADeviceiPhone 15

  • Visitor
  • I switched from premium individual to premium family today and I’m hearing ads… please help  Plan Premium Family Country USA Device iPhone 15      
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duo with a significant other I don't live with?

I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a family that aren't under one roof? If not, how do I gi...

  • Casual Listener
  • I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a fam...
  • alphie1998
  • Visitor
  • 6830 Views
  • 4 replies
  • 0 likes
  • 6830 Views
  • 4 replies
  • 0 likes

no premium but i have ordered it yesterday.

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

  • Visitor
  • I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?
  • Billy-J
  • Spotify Star
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add members after purchasing spotify premium plan.

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again later and redirects me to my account page.

  • Visitor
  • I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again l...
  • Maxim
  • Spotify Star
  • 979 Views
  • 32 replies
  • 5 likes
  • 979 Views
  • 32 replies
  • 5 likes

Superuser Contribution Remove members Eliminar miembro

Hola, Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion? Gracias. ---- Hello, If I remove a family member from my Spotify Premium for family, will this person get notified? Thanks.

  • Casual Listener
  • Hola,   Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion?   Gracias.   ----   Hello,   If I remove a family member ...
  • kkkkkkkkk3
  • Visitor
  • 11691 Views
  • 8 replies
  • 0 likes
  • 11691 Views
  • 8 replies
  • 0 likes

no premium but i have ordered it yesterday.

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

  • Visitor
  • I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?
  • Billy-J
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Issue with Spotify Premium While Studying Abroad

I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of residence. Since I don’t have a local bank account, I’m...

  • Newbie
  • I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of resi...
  • Waiting4help
  • Casual Listener
  • 341 Views
  • 1 replies
  • 3 likes
  • 341 Views
  • 1 replies
  • 3 likes