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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149071 Views

69 replies

10 likes

Premium for Family
  • 149071 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94579 Views

89 replies

4 likes

  • 94579 Views
  • 89 replies
  • 4 likes

Superuser Contribution Cant update changed payment card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHave a new credit card but can only update 'one time' purchases with new details. Can't find ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Have a ...

Yordan

Moderator

432 Views

2 replies

0 likes

  • 432 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing plan won't let me

My Question or Issue Won't let me upgrade from premium to duo no matter what I do. Why?

Newbie

    My Question or Issue   Won't let me upgrade from premium to duo no matter what I do. Why?   

Eliav2

Casual Listener

5266 Views

6 replies

1 likes

  • 5266 Views
  • 6 replies
  • 1 likes

Solved!! I want my money back pls

I canceled my subscription and I just want a refund

Visitor

I canceled my subscription and I just want a refund

user-removed

Not applicable

658 Views

2 replies

0 likes

  • 658 Views
  • 2 replies
  • 0 likes

Solved!! Changing from premium to free do my playlists stay?

does anyone know…. if I currently have a premium plan but want to pause it for a while will all my playlists be deleted? Or will they stay and I’ll just have ads throughout??

Newbie

does anyone know…. if I currently have a premium plan but want to pause it for a while will all my playlists be deleted? Or will they stay and I’ll just have ads throughout??

ThisCommunitySucks

Community Legend

8396 Views

3 replies

0 likes

  • 8396 Views
  • 3 replies
  • 0 likes

Can I add a free user to a Duo subscription? If so, how. Thanks.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ThisCommunitySucks

Community Legend

1440 Views

3 replies

0 likes

  • 1440 Views
  • 3 replies
  • 0 likes

Solved!! Changing Plan From Family to Duo

I currently have a family premium Account, but want to change to Duo.What happens to the other members access and playlists etc?

Newbie

I currently have a family premium Account, but want to change to Duo. What happens to the other members access and playlists etc?

ThisCommunitySucks

Community Legend

1378 Views

3 replies

0 likes

  • 1378 Views
  • 3 replies
  • 0 likes

It says I am not eligible for premium offer then why is it showing me the advertisement

I have been checking out the advertisement for 59 rs for 3 months popping up every now and then. It says that I am not eligible. Why is the advert still popping up ? It's misleading.PlanFreeCountryIndiaDeviceVivo T3 Ultra(iPhone 8, Samsung Galaxy 9, ...

Newbie

I have been checking out the advertisement for 59 rs for 3 months popping up every now and then. It says that I am not eligible. Why is the advert still popping up ? It's misleading. Plan Free Cou...

Billy-J

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Family premium account - no ability to download and listen offline

PlanpremiumCountryAustraliaDeviceCHromebook - would like to download some songs to listen to while swimmingOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

  Plan premium Country Australia Device CHromebook - would like to download some songs to listen to while swimming Operating System (iOS 10, Android Oreo, Windows 10,etc.)   ...

Billy-J

Spotify Star

579 Views

2 replies

0 likes

  • 579 Views
  • 2 replies
  • 0 likes

Basic Duo

Hello, I have Premium Duo, but have zero interest in audiobooks. I’d like to change to Basic Duo but I don’t seem to have the option: I’ve not had that before so haven’t previously cancelled it. PlanPremium DuoCountryUK Device(iPhone 15Operating Syst...

Casual Listener

Hello, I have Premium Duo, but have zero interest in audiobooks. I’d like to change to Basic Duo but I don’t seem to have the option: I’ve not had that before so haven’t previously cancelled it.&nbsp...

DR77

Casual Listener

594 Views

2 replies

0 likes

  • 594 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription but I get ads since today

Since today I get ads in podcast, no I'm not talking about sponsor read or ads embedded. It's shown as a track (with it's own time lapse). I haven't had them in music yet, but I haven't listened to much music lately. I'm logged in, my premium subscri...

Regular

Since today I get ads in podcast, no I'm not talking about sponsor read or ads embedded. It's shown as a track (with it's own time lapse). I haven't had them in music yet, but I haven't listened to m...

goblinant

Newbie

734 Views

3 replies

1 likes

  • 734 Views
  • 3 replies
  • 1 likes

Payment issue

I have paid for premium but still getting advertisements

Visitor

I have paid for premium but still getting advertisements

MattSuda

Spotify Star

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes

The payment failed. Please try again, use a different payment card or a different payment method

PlanFreeCountryBosnia and HerzegovinaDeviceIphone 15 Pro Max,My PCOperating SystemiOS 18,Windows 11 My Question or IssueI tried to buy spotify premium but I keep getting this error “The payment failed. Please try again, use a different payment card o...

Newbie

Plan Free Country Bosnia and Herzegovina Device Iphone 15 Pro Max,My PC Operating System iOS 18,Windows 11   My Question or Issue I tried to buy spotify premium but I keep getting this...

Billy-J

Spotify Star

1777 Views

1 replies

0 likes

  • 1777 Views
  • 1 replies
  • 0 likes

I encountered a problem while paying for the Spotify Premium Duo plan. The

I encountered a problem while paying for the Spotify Premium Duo plan. The amount was charged once, and then again, but the second charge is currently marked as a pending transaction in my bank account

Visitor

I encountered a problem while paying for the Spotify Premium Duo plan. The amount was charged once, and then again, but the second charge is currently marked as a pending transaction in my bank accou...

Billy-J

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Duo plan

Last month I received an email to upgrade from individual to duo plan but was getting error on the page where I put the address. Then next billing came and my plan was changed to duo but my partner still get ads on his account. I was billed again tod...

Visitor

Last month I received an email to upgrade from individual to duo plan but was getting error on the page where I put the address. Then next billing came and my plan was changed to duo but my partner s...

Billy-J

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stopping duo/family pop-ups

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 20 Ultra / iPad Pro 12.9" (4th gen)Operating SystemAndroid 11 - One UI 3 / iPad OS 15.0.2My Question or IssueI have a premium account, only I use my account, so why does my app keep asking me ...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy Note 20 Ultra / iPad Pro 12.9" (4th gen) Operating System Android 11 - One UI 3 / iPad OS 15.0.2 My Question or Issue I have a pre...

xatn7

Music Fan

3344 Views

8 replies

7 likes

  • 3344 Views
  • 8 replies
  • 7 likes

Superuser Contribution How to cancel hulu

I have Spotify premium that includes Hulu w ads. I want to upgrade my Hulu. Hulu says I need to cancel the Spotify account and then start fresh. I went in Spotify and downgraded from premium to standard and know Hulu is not included. My subscription ...

Casual Listener

I have Spotify premium that includes Hulu w ads. I want to upgrade my Hulu. Hulu says I need to cancel the Spotify account and then start fresh. I went in Spotify and downgraded from premium to stand...

Maria

Moderator

1777 Views

5 replies

0 likes

  • 1777 Views
  • 5 replies
  • 0 likes

Charge extra

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Showing on app that spotify individual premium charge 59 for 3 months but when i do paym...

Visitor

Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Sh...

Bittencourt

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

3-month offer expires after 1 month

I re-started a subscription today. The subscription terms note that I paid for 3 months (see image), but the renewal date is one month away. I double-checked my subscription settings and it also says I will be charged July 24.

Newbie

I re-started a subscription today. The subscription terms note that I paid for 3 months (see image), but the renewal date is one month away. I double-checked my subscription settings and it also says...

Maxim

Spotify Star

777 Views

1 replies

0 likes

  • 777 Views
  • 1 replies
  • 0 likes

Superuser Contribution Urgent: Spotify subscription payment pending and Revolut account closure

I urgently need to close my Revolut account, but I cannot do so until all transactions are finalized. The only pending transaction is the Spotify subscription renewal.I canceled the subscription via Google Play, but the amount had already been debite...

Newbie

I urgently need to close my Revolut account, but I cannot do so until all transactions are finalized. The only pending transaction is the Spotify subscription renewal. I canceled the subscription vi...

MihailY

Moderator

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes