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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Superuser Contribution Foi realizado uma cobrança dia 29/12 e outra 05/01. Não deveria ser mensal?

Paguei uma fatura dia 29/12 a próxima não deveria ser apenas em 29/01? Ela veio debitando novamente dia 05/01.

  • Visitor
  • Paguei uma fatura dia 29/12 a próxima não deveria ser apenas em 29/01? Ela veio debitando novamente dia 05/01.
  • Yordan
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Duo Subscription

PlanDuoCountryNetherlands Device(iPhone SE)Operating System(iOS 17.2.1) My Question or IssueI have DUO subscription but I just not get my wife to join as well. This error is keeping on popping out 

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  • Newbie
  • Plan Duo Country Netherlands   Device (iPhone SE) Operating System (iOS 17.2.1)   My Question or Issue I have DUO subscription but I just not get my wife to join as well. This er...
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Can not redeem Spotify gift card!

So i bought a Spotify Premium Code like i always do from my Bank in their Online Panel (StadtSparkasse). But now the code doen't work. Da ist wohl etwas schiefgegangen. Versuch’s nochmal oder sieh dir dazu unseren Support-Bereich an. I always get thi...

  • Newbie
  • So i bought a Spotify Premium Code like i always do from my Bank in their Online Panel (StadtSparkasse). But now the code doen't work.  Da ist wohl etwas schiefgegangen. Versuch’s nochmal oder...
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo pauses play when my partner leaves the house

PlanPremium DuoCountryCanadaDevice(iPhone Operating SystemWindows 11) My Question or IssueMy partner recently signed us up for Premium Duo (I have never used Spotify before) and I am noticing that even when I am playing music from my own Spotify acco...

  • Visitor
  • Plan Premium Duo Country Canada Device (iPhone 😎 Operating System Windows 11)   My Question or Issue My partner recently signed us up for Premium Duo (I have never used Spotify before...
  • Billy-J
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Your 2023 Wrapped feedback thread

Hola cuando me suscribi al plan premiun tenia 3 meses gratis y mi suscripción fue por 3 meses .Por que dice que tengo 3 meses activo solamente ?Faltarian los meses 3 meses gratis

  • Newbie
  • Hola cuando me suscribi al plan premiun tenia 3 meses gratis y mi suscripción fue por 3 meses . Por que dice que  tengo 3 meses activo solamente ? Faltarian los meses 3 meses gratis
  • OscarDC
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution spotify free acting like premium

hi so i use spotify free but today when i opened the app i could use the prenium features (turning off shuffle mode, i could loop a song or skip freely etc). i also had a pop up saying i can now use premium features for two weeks.i never got premium ...

  • Casual Listener
  • hi so i use spotify free but today when i opened the app i could use the prenium features (turning off shuffle mode, i could loop a song or skip freely etc). i also had a pop up saying i can now use ...
  • Maxim
  • Spotify Star
  • 27887 Views
  • 5 replies
  • 1 likes
  • 27887 Views
  • 5 replies
  • 1 likes

Can't buy Premium

PlanPremiumCountryUkraineDevice(Iphone 13, Redmi Note 7, Windows 11(PC).)Operating System(iOS 16, Android 12, Windows 11) My Question or Issue

  • Visitor
  • Plan Premium Country Ukraine Device (Iphone 13, Redmi Note 7, Windows 11(PC).) Operating System (iOS 16, Android 12, Windows 11)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 152 Views
  • 3 replies
  • 0 likes
  • 152 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium payment page not loading

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared ...

  • Casual Listener
  • I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix...
  • MihailY
  • Moderator
  • 2482 Views
  • 6 replies
  • 0 likes
  • 2482 Views
  • 6 replies
  • 0 likes

Cannot redeem gift card if you have a family plan

I was given a $100 gift card to Spotify for Christmas. I am the plan holder on a family plan. I learned that no matter what, unless I drop everyone from my family plan and move to an individual plan, I cannot redeem the gift card. That is wild??? I c...

  • Visitor
  • I was given a $100 gift card to Spotify for Christmas. I am the plan holder on a family plan. I learned that no matter what, unless I drop everyone from my family plan and move to an individual plan,...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Duo Family Premium - want annual payment

PlanPremium DuoCountry Israel Device(iPhone 7, iMac)Operating System(iOS 14) My Question or IssueI know that there is a way to pay a reduced fee if doing it annually. Can't find how to arrange this. Please assist.

  • Visitor
  • Plan Premium Duo Country Israel   Device (iPhone 7, iMac) Operating System (iOS 14)   My Question or Issue I know that there is a way to pay a reduced fee if doing it annually. ...
  • 314lxvorzfii37qvxkkw
  • Visitor
  • 4623 Views
  • 4 replies
  • 5 likes
  • 4623 Views
  • 4 replies
  • 5 likes

Payment is done but the plan hasn't been upgraded

Have made the payment but have not upgraded my plan yet it's been 5 daysPlanPremiumCountry Device(Samsung Galaxy s23) My Question or IssueWhat to do? Help

  • Visitor
  • Have made the payment but have not upgraded my plan yet it's been 5 days Plan Premium Country   Device (Samsung Galaxy s23)     My Question or Issue What to do? Help
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset password

trying to reset my password but link is invalid within seconds of receiving it in inbox?

  • Visitor
  • trying to reset my password but link is invalid within seconds of receiving it in inbox? 
  • OscarDC
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

My family subscription isn't allowing my family members to join

I live in two countries, the UK and Estonia. My son, who lives with me, is not allowed to become part of my family plan - it says he is in the wrong country. I've tried to set my Spotify account address using both my UK address and then my Estonia ad...

  • Visitor
  • I live in two countries, the UK and Estonia. My son, who lives with me, is not allowed to become part of my family plan - it says he is in the wrong country. I've tried to set my Spotify account addr...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Oops, something went wrong. Please try again or contact our support team" When trying to subscribe

PlanPremium (Attempting to subscribe to it)CountryPhilippines DeviceiPhone XROperating SystemiOS 11, Windows 7 My Question or IssueWhenever I try to subscribe to Premium using my load, (It's Smart in case that's important) I receive a message saying ...

  • Newbie
  • Plan Premium (Attempting to subscribe to it) Country Philippines   Device iPhone XR Operating System iOS 11, Windows 7   My Question or Issue Whenever I try to subscribe to Premi...
  • bigsiegee2
  • Visitor
  • 16578 Views
  • 13 replies
  • 2 likes
  • 16578 Views
  • 13 replies
  • 2 likes

Superuser Contribution Premium Family Member music ads

HiI updated my card (Visa). Then I invited a family member to join me. When they get music it has in it.Now he is getting messages that there is a problem. I assume it was updating my card. He now can't pass the notification and the only option is to...

  • Casual Listener
  • Hi I updated my card (Visa). Then I invited a family member to join me. When they get music it has in it. Now he is getting messages that there is a problem. I assume it was updating my card. He no...
  • Vasil
  • Moderator
  • 153 Views
  • 3 replies
  • 0 likes
  • 153 Views
  • 3 replies
  • 0 likes

change subscription

I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists?Kind regards Anna Denmark

  • Visitor
  • I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists? Kind regards  Anna Denmark          
  • Robin43
  • Visitor
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Cancel subscription and keeping favourites and playlists?

My Question or IssueHello, I currently have a Premium Plan via a partner company, but want to upgrade to Premium Duo. Does my account - including all my favourite songs/playlists/etc - remain as it is, when I terminate the contract with the partner c...

  • Casual Listener
  • My Question or Issue Hello, I currently have a Premium Plan via a partner company, but want to upgrade to Premium Duo. Does my account - including all my favourite songs/playlists/etc - remain as it...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help adding person to duo plan?

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...

  • Visitor
  • My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...
  • MihailY
  • Moderator
  • 1094 Views
  • 5 replies
  • 0 likes
  • 1094 Views
  • 5 replies
  • 0 likes

Solved!! Cancelled premium

PlanPremiumCountryGermany My Question or IssueI received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the price increase. The catch: The Premium subscription was paid for with ...

  • Newbie
  • Plan Premium Country Germany   My Question or Issue I received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the pr...
  • Prague
  • Spotify Star
  • 193 Views
  • 1 replies
  • 1 likes
  • 193 Views
  • 1 replies
  • 1 likes

Duo invite link issues

PlanPremiumCountryUK/PortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The Duo invite link won't let my partner access the second account, we are using the sa...

  • Visitor
  • Plan Premium Country UK/Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes