Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69789 Views
31 replies
2 likes
Moderator
120386 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155158 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
304100 Views
168 replies
13 likes
Buenas tardes estoy intentando pagar premium y y ya he intentado con diferentes tarjetas , no me deja saleSe produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.
Buenas tardes estoy intentando pagar premium y y ya he intentado con diferentes tarjetas , no me deja sale Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba c...
Visitor
3732 Views
5 replies
1 likes
I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing music, only with podcasts.
I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing musi...
Newbie
1110 Views
5 replies
0 likes
I am going round in circles!! My daughter is taking over the payment for our Spotify Family sub. I've cancelled my Google Play subscription payment method and added her payment details to the account instead. Now my account just says I'll revert to S...
I am going round in circles!! My daughter is taking over the payment for our Spotify Family sub. I've cancelled my Google Play subscription payment method and added her payment details...
Casual Listener
2024 Views
2 replies
0 likes
PlanPremiumCountryArgentina Device Samsung Galaxy S23 Ultra Operating SystemAndroid 15 My Question or IssueNo me acepta la tarjeta de débito de mercado pago como medio de pago. Comprobe los datos, que el pais de la cuenta de Spotify y la de mercado p...
Plan Premium Country Argentina Device Samsung Galaxy S23 Ultra Operating System Android 15 My Question or Issue No me acepta la tarjeta de débito de mercado pago co...
Moderator
1434 Views
1 replies
0 likes
yesterday i gave money-1189 for individual premium pack. however it is still showing free. CountryINDIADevice(iPhone 15 plus)Operating System(iOS 18.1.1) My Question or Issueyesterday i gave money-1189 for individual premium pack. however it is still...
yesterday i gave money-1189 for individual premium pack. however it is still showing free. Country INDIA Device (iPhone 15 plus) Operating System (iOS 18.1.1) My Question...
Visitor
1135 Views
6 replies
2 likes
A week ago I signed up for Spotify Premium Family plan. When listening to music on my phone I hear ads. I've deleted and re-downloaded the app a few times; and logged out / back in several times, too, but always get ads. Can I get very detailed instr...
A week ago I signed up for Spotify Premium Family plan. When listening to music on my phone I hear ads. I've deleted and re-downloaded the app a few times; and logged out / back in several times, too...
Spotify Star
468 Views
1 replies
0 likes
Hi everyone, Last month I signed up for a Premium deal that said 3 months at 99p each. I paid the 99p for the first month during the promo period, but now my account only shows that I have one month at that price. Is this a bug or smth, as i clearly ...
Hi everyone, Last month I signed up for a Premium deal that said 3 months at 99p each. I paid the 99p for the first month during the promo period, but now my account only sho...
Spotify Star
868 Views
7 replies
0 likes
Hi There,I am currently subscribed to 'Individual Yearly Premium' Subscription which i bought last year through One-Time paymentI want to renew the subscription through one-time payment but I cannot find the yearly plans. Only the montly plans are av...
Hi There, I am currently subscribed to 'Individual Yearly Premium' Subscription which i bought last year through One-Time payment I want to renew the subscription through one-time payment but I can...
Spotify Star
432 Views
1 replies
1 likes
Hi all, I would like to purchase a duo account and add my dad to it. He already has an unpaid account. If I add him to my account, will his current account info transfer over?Thanks in advance for any help!
Hi all, I would like to purchase a duo account and add my dad to it. He already has an unpaid account. If I add him to my account, will his current account info transfer over? Thanks in advan...
Spotify Star
1335 Views
2 replies
0 likes
So my plan ran out and we had a different credit card and now I can’t join the new plan. This is literally the dumbest thing I’ve ever seen and regret ever getting Spotify. Please just get rid of that dumb rule.
So my plan ran out and we had a different credit card and now I can’t join the new plan. This is literally the dumbest thing I’ve ever seen and regret ever getting Spotify. Please just get rid of tha...
Newbie
7037 Views
14 replies
7 likes
PlanPremiumCountryUKDeviceiPhone 12Operating SystemiOS18.xMy Question or IssueHas anyone been able to add Spotify Premium to their Vodafone mobile plan as an extra? I get into a recurring loop - I am taken to the Spotify site to confirm the account I...
Plan Premium Country UK Device iPhone 12 Operating System iOS18.x My Question or Issue Has anyone been able to add Spotify Premium to their Vodafone mobile plan as an extra? I get into a rec...
Casual Listener
3960 Views
7 replies
1 likes
My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premium features?
My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premiu...
Community Legend
33501 Views
4 replies
0 likes
Hello,I have also just done this for my father. I signed him up to a 1 month free trial, then after reading this answer I redeemed a 3 month gift card and it now tells me the next bill is for the 2nd November. So what happened to the 1 month free tri...
Hello, I have also just done this for my father. I signed him up to a 1 month free trial, then after reading this answer I redeemed a 3 month gift card and it now tells me the next bill is for the 2...
Moderator
695 Views
1 replies
0 likes
please help me how to reedem coupun code to self account.
please help me how to reedem coupun code to self account.
Spotify Star
218 Views
1 replies
0 likes
Hi. My Name is Heather. I need help canceling a spotify subscription for my loved one that passed away recently. I can't get into his spotify account to cancel. Please help.
Hi. My Name is Heather. I need help canceling a spotify subscription for my loved one that passed away recently. I can't get into his spotify account to cancel. Please help.
Moderator
290 Views
1 replies
0 likes
PlanFree/PremiumCountryPoland Device Operating SystemWin, Mac, Android My Question or IssueHi! I can't change Belarus region to Poland where I'm located now, even my Google account and payment moved to Poland already. There is no dropdown option in t...
Plan Free/Premium Country Poland Device Operating System Win, Mac, Android My Question or Issue Hi! I can't change Belarus region to Poland where I'm located now, even m...
Spotify Star
1172 Views
6 replies
0 likes
PlanPremiumCountryUkDeviceGalaxy A55Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to end my premium subscription and then sign up for a duo subscription so I can change the bill date. Is there anyway to keep/trans...
Plan Premium Country Uk Device Galaxy A55 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to end my premium subscription and then sign up fo...
Spotify Star
264 Views
1 replies
0 likes
Vanaf 1 april 2018 word ik zelfstandige en wil ik mijn abonnement via mijn zaak laten lopen en de domiciliëring opzeggen. Hoe kan ik dit doen?
Vanaf 1 april 2018 word ik zelfstandige en wil ik mijn abonnement via mijn zaak laten lopen en de domiciliëring opzeggen. Hoe kan ik dit doen?
Visitor
13148 Views
3 replies
1 likes
My payment date is quite far off in the month and i would like to change it to the start of the month. But i don't want to cancel the premium because i have other people there as well and that would be a hassle.
My payment date is quite far off in the month and i would like to change it to the start of the month. But i don't want to cancel the premium because i have other people there as well and that would ...
Visitor
6046 Views
5 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid my premium subscription this month but I won't use it at all. Is it possible to pause it and then continue next month?
Plan Premium Country France Device Samsung S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid my premium subscription this month but I ...
Spotify Star
18503 Views
3 replies
1 likes
