Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148595 Views

69 replies

10 likes

Premium for Family
  • 148595 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94122 Views

89 replies

4 likes

  • 94122 Views
  • 89 replies
  • 4 likes

Cancel subscription button does not work, Can't Cancel

PlanPremium IndividualCountryLithuaniaDeviceMultiple, Android Phone, Samsung TV, Desktop PCOperating SystemWindows 11, and Fedora Linux 42 My Question or IssueHi, UPDATE: Managed to cancel my subscription by opening the settings page in Fedora Linux ...

Newbie

Plan Premium Individual Country Lithuania Device Multiple, Android Phone, Samsung TV, Desktop PC Operating System Windows 11, and Fedora Linux 42   My Question or Issue Hi,   UP...

Billy-J

Spotify Star

1260 Views

1 replies

0 likes

  • 1260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compre una tarjeta de regalo y no funciona

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había equivocado, pero no, ya hasta fui a donde me vendier...

Casual Listener

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había e...

31gwfbn47vltisuemnxf

Visitor

43900 Views

21 replies

24 likes

  • 43900 Views
  • 21 replies
  • 24 likes

Superuser Contribution Autopay charged but Spotify says waiting on payment

PlanPremium - Existing UserCountryINDevice iphone 13Operating SystemIOS 18.3.1 My Question or IssueGoogle pay says autopay has been charged and bank statement says the same as well. But app and web version say it hasn’t. I was transferring data from ...

Casual Listener

  Plan Premium - Existing User Country IN Device  iphone 13 Operating System IOS 18.3.1   My Question or Issue Google pay says autopay has been charged and bank statement sa...

Gatank

Casual Listener

971 Views

3 replies

0 likes

  • 971 Views
  • 3 replies
  • 0 likes

Solved!! Premium duo

Plan Premium Country Portugal My Question or Issue I activated the 2-month free trial of the premium account and started paying on . Now I want to switch to the premium duo, but I wanted to keep the 2 free months. By switching to the duo now, do I lo...

Casual Listener

Plan Premium Country Portugal   My Question or Issue   I activated the 2-month free trial of the premium account and started paying on <snip - Moderator Edit>. Now I wan...

CryticalAce

Spotify Star

809 Views

3 replies

0 likes

  • 809 Views
  • 3 replies
  • 0 likes

12 month prepaid plan not showing

PlanPremiumCountryNigeriaDevice(iPhone/Macbook)Operating System(iOS ) My Question or IssueMy 12-month prepaid plan just ended and I wanted to renew it but it's gone. it's only allowing me to pay monthly. how do i change this error?

Visitor

Plan Premium Country Nigeria Device (iPhone/Macbook) Operating System (iOS )   My Question or Issue My 12-month prepaid plan just ended and I wanted to renew it but it's gone. it'...

Billy-J

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Re: Artists Wanted Edition No 17 - The WINNER!

@AdamDamon I'm curious about premium verison of spotify. What we get in the premium version of spotify? Can we get the spotify premium app for free like spotify mod?

Newbie

@AdamDamon I'm curious about premium verison of spotify. What we get in the premium version of spotify? Can we get the spotify premium app for free like spotify mod?

ThisCommunitySucks

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

Newbie

Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...

MihailY

Moderator

633 Views

3 replies

0 likes

Duo
Premium
Subscription
  • 633 Views
  • 3 replies
  • 0 likes

Premium stopped working when moving country

PlanFree/PremiumCountryUK/FranceDevicePC and Samsung phoneOperating SystemWindows 11 My Question or Issuei moved to france for the summer, although im usually based in the uk. i resubbed for premium student plan on the 12th of this month, yet its now...

Newbie

  Plan Free/Premium Country UK/France Device PC and Samsung phone Operating System Windows 11   My Question or Issue i moved to france for the summer, although im usually based i...

Billy-J

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Extended Audio book pop up

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen purchasing the extra listening hours for audio books, is the $12.99 fee for the entire y...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When pu...

Ivelina

Moderator

2177 Views

7 replies

0 likes

  • 2177 Views
  • 7 replies
  • 0 likes

premium

I created playlists, with songs on my iphone. If I move to Premium, will I lose these songs in the Playlists?

Visitor

I created playlists, with songs on my iphone.  If I move to Premium, will I lose these songs in the Playlists?

ThisCommunitySucks

Community Legend

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cancel premium account

Hi my premium plan is expire tomorrow and i tried for half an hour to cancel the premium account and I could not.cancel my account today only

Visitor

Hi my premium plan is expire tomorrow and i tried for half an hour to cancel the premium account and I could not.cancel my account today only

etwisler

Visitor

79272 Views

3 replies

1 likes

  • 79272 Views
  • 3 replies
  • 1 likes

Abonnement PREMIUM ne fonctionne plus

Bonjour, j’ai depui assez longtemps spotify premium cependant depuis quelques jours cela ne fonctionne plus et mon abonnement s’est mis en free. Comment cela se fait ? Sachant que l’abonnement est souscrit avec mon forfait.J'avais créer un autre comp...

Visitor

Bonjour, j’ai depui assez longtemps spotify premium cependant depuis quelques jours cela ne fonctionne plus et mon abonnement s’est mis en free. Comment cela se fait ? Sachant que l’abonnement est so...

Billy-J

Spotify Star

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

I bought spotify premium on 2nd of july for 3 months but my premium disappeared

my premium acc was supposed to expire on sept 2nd 2025 but as of 17th july I have a free acc. After checking acc details its showing me that I opted for a refund which is not true. Now I want my premium back and not the refund

Visitor

my premium acc was supposed to expire on sept 2nd 2025 but as of 17th july I have a free acc. After checking acc details its showing me that I opted for a refund which is not true. Now I want my prem...

MateusM

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

spotify premium not working

Planfree / individual free trialCountryUKDeviceiPhone 14Operating Systemios 18My Question or Issuelast night my mum and i tried doing the individual free trial for premium and we used paypal pay method. i’ve seen that paypal has been faulty in genera...

Visitor

  Plan free / individual free trial Country UK Device iPhone 14 Operating System ios 18 My Question or Issue last night my mum and i tried doing the individual free trial for premium a...

d-underground

Visitor

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Payment

All my credit cards got declined even though they can be used. It keeps giving me an error message that my cards are not working and asking me to try again. PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(...

Visitor

All my credit cards got declined even though they can be used. It keeps giving me an error message that my cards are not working and asking me to try again.  Plan Premium Country   Dev...

Bittencourt

Spotify Star

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Credit Card being Charged

I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit card information wasn’t even there. How do I make sur...

Casual Listener

I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit ca...

multumescmult

Newbie

913 Views

2 replies

0 likes

  • 913 Views
  • 2 replies
  • 0 likes

Zahlungsmethode passt nicht zu meinem Land [Schweiz]

PlanFree --> PremiumCountrySchweizMy Question or IssueHeydas Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht mit der Zahlungsmethode übereinDie Karte kommt nicht aus der Schwe...

Casual Listener

Plan Free --> Premium Country Schweiz My Question or Issue Hey das Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht ...

Baggeler

Visitor

5059 Views

5 replies

0 likes

  • 5059 Views
  • 5 replies
  • 0 likes

Superuser Contribution Charged for a plan immediately for 3 months premium trial

I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22/03/23. That means the offer is applied but what ab...

Visitor

I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22...

Dave560k2

Visitor

1351 Views

4 replies

0 likes

  • 1351 Views
  • 4 replies
  • 0 likes

Superuser Contribution What the **bleep** is going on????????

I have Spotify premium on my phone which is ok, yet the spotify on my laptop is free and wont let me purchase premium also the playlists are different yet the email & password remains the same!I have tried changing my bank details but they arent acce...

Casual Listener

I have Spotify premium on my phone which is ok, yet the spotify on my laptop is free and wont let me purchase premium also the playlists are different yet the email & password remains the same! ...

Eni

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes