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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55624 Views
  • 23 replies
  • 4 likes
  • 55624 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33880 Views
  • 19 replies
  • 2 likes
  • 33880 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23260 Views
  • 12 replies
  • 1 likes
  • 23260 Views
  • 12 replies
  • 1 likes

Superuser Contribution Premium

PlanPremium (Individual)CountryIndiaDevice(Moto one fusion +, Acer Predator)Operating System(Android 12, Windows 11) My Question or IssueI have an active Spotify premium for 1 year and now want to change my plan from individual to duo.So if I cancel ...

  • Visitor
  • Plan Premium (Individual) Country India Device (Moto one fusion +, Acer Predator) Operating System (Android 12, Windows 11)   My Question or Issue I have an active Spotify premium for ...
  • Eni
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

How to switch back to Preimum Family plan

Originally, I subscribed the Premium Family plan. I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan. After I redeemed the gift card, my account switched to individual plan. My fami...

  • Newbie
  • Originally, I subscribed the Premium Family plan.  I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan.  After I redeemed...
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member address not accepted - sitting next to me on sofa, entering same address

I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't know how many times. EVERY TIME its says he is in a di...

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  • Casual Listener
  • I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't kno...
  • Jeremy
  • Spotify
  • 364 Views
  • 5 replies
  • 0 likes
  • 364 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium account is shuffle playing every album

I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way through. That's why I pay for premium.

  • Newbie
  • I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way th...
  • Jeremy
  • Spotify
  • 145 Views
  • 3 replies
  • 0 likes
  • 145 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Change from Student account to family account

I have a student premium account that I just have started two months ago.Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two issues: 1)Will I stop to be charged from the student account...

  • Casual Listener
  • I have a student premium account that I just have started two months ago. Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two is...
  • chryseisho
  • Casual Listener
  • 1487 Views
  • 5 replies
  • 0 likes
  • 1487 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Ads on a premium acct playing music

PlanPremiumCountryAustraluaDeviceSamsung Galaxy s21 ultra and Samsung Monitor.Operating SystemAndroid My Question or IssueI'm getting ads playing music now? I never us3d to and shouldn't be getting them.

  • Regular
  • Plan Premium Country Australua Device Samsung Galaxy s21 ultra and Samsung Monitor. Operating System Android   My Question or Issue I'm getting ads playing music now? I never us3d to a...
  • Robbtkk
  • Regular
  • 245 Views
  • 5 replies
  • 0 likes
  • 245 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payments

Why i cant pay for my premium ? Im using 2 different metods.?

  • Casual Listener
  • Why i cant pay for my premium ?  Im using 2 different metods.?
  • Andrewcanan
  • Casual Listener
  • 237 Views
  • 7 replies
  • 0 likes
  • 237 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment failed - bug of Spotify

If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. The answer is simple - it is a bug of Spotify. Do you...

  • Casual Listener
  • If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. &...
  • OscarDC
  • Moderator
  • 432 Views
  • 2 replies
  • 2 likes
  • Payment failure
  • 432 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Contínuas falhas no método de pagamento

PlanFree/PremiumCountryBrazilDevice(Samsung Galaxy S7/Dell Inspiron 11)Operating System(Android Oreo/Windows 10) My Question or IssueBom, estou há quatro dias tentando voltar a ser assinante Premium após ter tido minha assinatura cancelada em razão d...

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  • Casual Listener
  • Plan Free/Premium Country Brazil Device (Samsung Galaxy S7/Dell Inspiron 11) Operating System (Android Oreo/Windows 10)   My Question or Issue Bom, estou há quatro dias tentando v...
  • Carleonepsouza
  • Casual Listener
  • 20366 Views
  • 48 replies
  • 11 likes
  • payment issue
  • 20366 Views
  • 48 replies
  • 11 likes

Superuser Contribution How come all my playlists disappeared after after I upgraded to Premium?

After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the playlists come back? pls help! i had so many songs on m...

  • Visitor
  • After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the play...
  • TreyAnastasio
  • Spotify Star
  • 941 Views
  • 6 replies
  • 0 likes
  • 941 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium Duo

Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz?Desteğinizi bekler iyi çalışmalar dilerim ☺️

  • Newbie
  •   Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz? Desteğinizi bekler...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Card from another country issue Spotify Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I decided to try premium Duo, since me and my partner have been using the same account for...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?

  • Visitor
  • Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?
  • OscarDC
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay for premium

PlanPremiumCountryNigeria DeviceSamsung Galaxy A21s My Question or IssueI have tried severally to update my payment but they are all declining, the card is fully funded and is also enabled for foreign transactions. Please what can be done about this,...

  • Visitor
  • Plan Premium Country Nigeria   Device Samsung Galaxy A21s   My Question or Issue I have tried severally to update my payment but they are all declining, the card is fully funded an...
  • OscarDC
  • Moderator
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payments

Hi. Was just wondering if paying yearly is available? Thanks 

  • Visitor
  • Hi. Was just wondering if paying yearly is available? Thanks 
  • OscarDC
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 2 months premium Subscripion for two friends

Well I got an offer on my phone That i can give my 2 firends spotyfi premium for 2 months for free. But when i clicked in this offer it said that this page dont exist. I have premium so it probably not beacause that. I don't have any other account. S...

  • Casual Listener
  • Well I got an offer on my phone That i can give my 2 firends spotyfi premium for 2 months for free. But when i clicked in this offer it said that this page dont exist. I have premium so it probably n...
  • Jeremy
  • Spotify
  • 1705 Views
  • 11 replies
  • 1 likes
  • 1705 Views
  • 11 replies
  • 1 likes

Solved!! Changing plan in another country

Plan Premium Country Australia My Question or IssueJust moved to Australia and changed my payment method to an Australian one. I now what to change my plan to a Duo but I can’t? My current plan shows in $ but when I ask to change plans it shows all t...

  • Casual Listener
  • Plan  Premium  Country Australia     My Question or Issue Just moved to Australia and changed my payment method to an Australian one.  I now what to change my plan to a...
  • JennieD
  • Casual Listener
  • 120 Views
  • 2 replies
  • 0 likes
  • 120 Views
  • 2 replies
  • 0 likes

Superuser Contribution Gifting a friend premium for 2 months

PlanFamily PremiumCountrygermanyDeviceXiaomi Redmi note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehey I got the popup to gift a friend premium for a couple months but I clicked off and was unable to find it again in...

  • Newbie
  • Plan Family Premium Country germany Device Xiaomi Redmi note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue hey I got the popup to gift a friend...
  • Dian
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I buy and use Indian Spotify plan in Saudi Arabia

I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returning back to India in a week or so.

  • Visitor
  • I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returni...
  • Kiril
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes