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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5185 Views
  • 23 replies
  • 2 likes
  • 5185 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Premium payment page not loading

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared ...

  • Casual Listener
  • I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix...
  • MihailY
  • Moderator
  • 2465 Views
  • 6 replies
  • 0 likes
  • 2465 Views
  • 6 replies
  • 0 likes

Cannot redeem gift card if you have a family plan

I was given a $100 gift card to Spotify for Christmas. I am the plan holder on a family plan. I learned that no matter what, unless I drop everyone from my family plan and move to an individual plan, I cannot redeem the gift card. That is wild??? I c...

  • Visitor
  • I was given a $100 gift card to Spotify for Christmas. I am the plan holder on a family plan. I learned that no matter what, unless I drop everyone from my family plan and move to an individual plan,...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Duo Family Premium - want annual payment

PlanPremium DuoCountry Israel Device(iPhone 7, iMac)Operating System(iOS 14) My Question or IssueI know that there is a way to pay a reduced fee if doing it annually. Can't find how to arrange this. Please assist.

  • Visitor
  • Plan Premium Duo Country Israel   Device (iPhone 7, iMac) Operating System (iOS 14)   My Question or Issue I know that there is a way to pay a reduced fee if doing it annually. ...
  • 314lxvorzfii37qvxkkw
  • Visitor
  • 4610 Views
  • 4 replies
  • 5 likes
  • 4610 Views
  • 4 replies
  • 5 likes

Payment is done but the plan hasn't been upgraded

Have made the payment but have not upgraded my plan yet it's been 5 daysPlanPremiumCountry Device(Samsung Galaxy s23) My Question or IssueWhat to do? Help

  • Visitor
  • Have made the payment but have not upgraded my plan yet it's been 5 days Plan Premium Country   Device (Samsung Galaxy s23)     My Question or Issue What to do? Help
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset password

trying to reset my password but link is invalid within seconds of receiving it in inbox?

  • Visitor
  • trying to reset my password but link is invalid within seconds of receiving it in inbox? 
  • OscarDC
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

My family subscription isn't allowing my family members to join

I live in two countries, the UK and Estonia. My son, who lives with me, is not allowed to become part of my family plan - it says he is in the wrong country. I've tried to set my Spotify account address using both my UK address and then my Estonia ad...

  • Visitor
  • I live in two countries, the UK and Estonia. My son, who lives with me, is not allowed to become part of my family plan - it says he is in the wrong country. I've tried to set my Spotify account addr...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Oops, something went wrong. Please try again or contact our support team" When trying to subscribe

PlanPremium (Attempting to subscribe to it)CountryPhilippines DeviceiPhone XROperating SystemiOS 11, Windows 7 My Question or IssueWhenever I try to subscribe to Premium using my load, (It's Smart in case that's important) I receive a message saying ...

  • Newbie
  • Plan Premium (Attempting to subscribe to it) Country Philippines   Device iPhone XR Operating System iOS 11, Windows 7   My Question or Issue Whenever I try to subscribe to Premi...
  • bigsiegee2
  • Visitor
  • 16457 Views
  • 13 replies
  • 2 likes
  • 16457 Views
  • 13 replies
  • 2 likes

Superuser Contribution Premium Family Member music ads

HiI updated my card (Visa). Then I invited a family member to join me. When they get music it has in it.Now he is getting messages that there is a problem. I assume it was updating my card. He now can't pass the notification and the only option is to...

  • Casual Listener
  • Hi I updated my card (Visa). Then I invited a family member to join me. When they get music it has in it. Now he is getting messages that there is a problem. I assume it was updating my card. He no...
  • Vasil
  • Moderator
  • 151 Views
  • 3 replies
  • 0 likes
  • 151 Views
  • 3 replies
  • 0 likes

change subscription

I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists?Kind regards Anna Denmark

  • Visitor
  • I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists? Kind regards  Anna Denmark          
  • Robin43
  • Visitor
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Cancel subscription and keeping favourites and playlists?

My Question or IssueHello, I currently have a Premium Plan via a partner company, but want to upgrade to Premium Duo. Does my account - including all my favourite songs/playlists/etc - remain as it is, when I terminate the contract with the partner c...

  • Casual Listener
  • My Question or Issue Hello, I currently have a Premium Plan via a partner company, but want to upgrade to Premium Duo. Does my account - including all my favourite songs/playlists/etc - remain as it...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help adding person to duo plan?

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...

  • Visitor
  • My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...
  • MihailY
  • Moderator
  • 1048 Views
  • 5 replies
  • 0 likes
  • 1048 Views
  • 5 replies
  • 0 likes

Solved!! Cancelled premium

PlanPremiumCountryGermany My Question or IssueI received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the price increase. The catch: The Premium subscription was paid for with ...

  • Newbie
  • Plan Premium Country Germany   My Question or Issue I received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the pr...
  • Prague
  • Spotify Star
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
  • 1 replies
  • 1 likes

Duo invite link issues

PlanPremiumCountryUK/PortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The Duo invite link won't let my partner access the second account, we are using the sa...

  • Visitor
  • Plan Premium Country UK/Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

how to change currency from BDT to USD without changing country?

PlanFree to FamilyCountryBangladeshDevicegoogle pixel 5aOperating SystemAndroid My Question or IssueI want to purchase family plan with AMEX card. I live in Bangladesh so my currency is showing in BDT. My bank does international transaction in USD. S...

  • Newbie
  •   Plan Free to Family Country Bangladesh Device google pixel 5a Operating System Android   My Question or Issue I want to purchase family plan with AMEX card. I live in Banglades...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Change country error

I searched a bit in the Community Blog and in the FAQ section but still can't find a solution.My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my subscription, along with the country, as the billing ...

  • Newbie
  • I searched a bit in the Community Blog and in the FAQ section but still can't find a solution. My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my ...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM SUBSCRIPTION WEB IS NOT WORKING

Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon?Country: Vietnam

  • Visitor
  • Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon? Country: Vietnam  
  • OscarDC
  • Moderator
  • 239 Views
  • 3 replies
  • 1 likes
  • 239 Views
  • 3 replies
  • 1 likes

I can’t figure out which account I need to cancel

My Question or IssueI was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part- or a scam even. I’m wondering if I accidentally sign...

  • Visitor
  • My Question or Issue I was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part-...
  • AdamDam
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

can I get a refund for my Spotify premium as I forgot to cancel it

but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month

  • Visitor
  • but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month
  • Samina80
  • Visitor
  • 5655 Views
  • 3 replies
  • 0 likes
  • 5655 Views
  • 3 replies
  • 0 likes

Como desvinculo mi tarjeta de credito de una cuenta

Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispositivo probiene esa suscripcion y sabes como la can...

  • Visitor
  • Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispo...
  • Jose_M
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

student subscription changed to premium

I’ve had the student subscription that is 5,99€/month but today i got to pay 10,99€ and i took a look and it switched to premium subscription

  • Visitor
  • I’ve had the student subscription that is 5,99€/month but today i got to pay 10,99€ and i took a look and it switched to premium subscription 
  • Anyk17
  • Rising Star 3
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes