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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 75972 Views
  • 27 replies
  • 5 likes
  • 75972 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43308 Views
  • 19 replies
  • 2 likes
  • 43308 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31319 Views
  • 17 replies
  • 3 likes
  • 31319 Views
  • 17 replies
  • 3 likes

Superuser Contribution problems being linked with premium duo

when trying to link accounts with Premium duo Spotify doesnt recognise we are at same address or country

  • Visitor
  • when trying to link accounts with Premium duo Spotify doesnt recognise we are at same address or country
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Changed my phone lisg my premium account and library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

To get refund for purchase of premium

I need help to get a refund because I thought I canceled but I did not

  • Visitor
  • I need help to get a refund because I thought I canceled but I did not
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

I can't subscribe to premium

Hi,Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not eligible for this offer. however, you can still subscr...

  • Newbie
  • Hi, Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not e...
  • Maxim
  • Spotify Star
  • 779 Views
  • 2 replies
  • 0 likes
  • 779 Views
  • 2 replies
  • 0 likes

Me cambie a Spotify estudiantil, me cobro y dice que no lo tengo

Me cambie a spotify estudiantil, me cobro la plata y cuando entro me dice que no pague y que me sacaron el premium que tengo el gratis pero la plata me la tomaron tengo el comprobante

  • Casual Listener
  • Me cambie a spotify estudiantil, me cobro la plata y cuando entro me dice que no pague y que me sacaron el premium que tengo el gratis pero la plata me la tomaron tengo el comprobante
  • a6n6a6_0
  • Casual Listener
  • 98 Views
  • 3 replies
  • 1 likes
  • 98 Views
  • 3 replies
  • 1 likes

Superuser Contribution charges on Credit card without permission

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither my credit card is listed on my saved cards so who authorise those charges?

  • Casual Listener
  • spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither  my credit card is listed on my saved cards   so who authorise those charges?  ...
  • Vivi21
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Change plan

I have the Plan Duo and i want to change it to one person premium 1 

  • Visitor
  • I have the Plan Duo and i want to change it to one person premium 1 
  • TreyAnastasio
  • Spotify Star
  • 188 Views
  • 5 replies
  • 0 likes
  • 188 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do I get premium individual after deleting my account? It won’t let me

It won’t allow me to have an individual premium account because I already had one and deleted it, so what do I need to do?

  • Visitor
  • It won’t allow me to have an individual premium account because I already had one and deleted it, so what do I need to do?
  • Maxim
  • Spotify Star
  • 161 Views
  • 2 replies
  • 0 likes
  • 161 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I being charged twice a month

I must have 2 accounts and need to cancel one of them but don't know the details on that account

  • Newbie
  • I must have 2 accounts and need to cancel one of them but don't know the details on that account
  • Joan
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'd like to subscribe to premium but because I had the 1 month free I cant

When I try to subscribe the only option available is premium wiht one month free. I already had the one month free trial, now I wish to sbuscribe to premium but I can't

  • Casual Listener
  • When I try to subscribe the only option available is premium wiht one month free. I already had the one month free trial, now I wish to sbuscribe to premium but I can't
  • Vasil
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment failed and I am blocked changing country, how to handle?

I am a Swedish user from the start but now having moved abroad since a couple of years I have no longer credit cards in Sweden anymore since last month. Now my Spotify premium subscription was failing and I was asked to update my payment method. But ...

  • Newbie
  • I am a Swedish user from the start but now having moved abroad since a couple of years I have no longer credit cards in Sweden anymore since last month. Now my Spotify premium subscription was failin...
  • Lyubka
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

you need to live at the same address issue

I'm trying to join a Duo plan but I can't as this message keeps coming: You need to live at the same address. It looks like you're trying to join Dio from a different country. I was in another country last weekend but I'm now back and I live in the s...

  • Visitor
  • I'm trying to join a Duo plan but I can't as this message keeps coming: You need to live at the same address. It looks like you're trying to join Dio from a different country. I was in another co...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

I can't get Spotify premium

I want to update from Spotify free to Spotify Premium, but every time I click on "get started" for the individual plan, I get an error message saying I'm not eligible for it. I did use the free month trial years ago and did not continue the subscript...

  • Visitor
  • I want to update from Spotify free to Spotify Premium, but every time I click on "get started" for the individual plan, I get an error message saying I'm not eligible for it. I did use the free month...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

I asked for refund, money didn't came back

I cancelled the premium subscription, because it was on wrong account, so I asked a refund. Money didn't came back

  • Visitor
  • I cancelled the premium subscription, because it was on wrong account, so I asked a refund. Money didn't came back
  • Maxim
  • Spotify Star
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Removed from family plan and completely deleted my account?

I was removed from my relative family plan and account completely deleted. You could have warn me, I would have pay my own subscription 路‍

  • Casual Listener
  • I was removed from my relative family plan and account completely deleted. You could have warn me, I would have pay my own subscription 🤷‍♂️
  • Maxim
  • Spotify Star
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes