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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13212 Views
  • 26 replies
  • 2 likes
  • 13212 Views
  • 26 replies
  • 2 likes

Superuser Contribution It doesn't show payment methods for my country's own

I am from Bangladesh. I know I can buy premium membership using Airtel Sim . But it doesn't show the method . It also shows the amount in foreign currency

  • Visitor
  • I am from Bangladesh. I know I can buy premium membership using Airtel Sim . But it doesn't show the method . It also shows the amount in foreign currency
  • OscarDC
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Can't join a Duo plan

Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...

  • Casual Listener
  • Plan: Duo Country: UK Device: Mac, PC, iPhone   My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen sayi...
  • Noname66467
  • Visitor
  • 21304 Views
  • 6 replies
  • 1 likes
  • Duo
    Login
    setup
  • 21304 Views
  • 6 replies
  • 1 likes

Superuser Contribution J’ai rechargé premium de dix euros Pour un moiJ’ai toujours des publicités

je viens de recharger mon compte Premium en introduisant le code fourni lors du payement, j’ai toujours des publicités et je ne sais pas écouter ma playlist comme si j’étais en Free

  • Newbie
  • je viens de recharger mon compte Premium en introduisant le code fourni lors du payement, j’ai toujours des publicités et je ne sais pas écouter ma playlist comme si j’étais en Free
  • OscarDC
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

  • Visitor
  • I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
  • user-removed
  • Not applicable
  • 4650 Views
  • 15 replies
  • 0 likes
  • 4650 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Premium payment page not loading

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared ...

  • Casual Listener
  • I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix...
  • Maria
  • Moderator
  • 3606 Views
  • 12 replies
  • 0 likes
  • 3606 Views
  • 12 replies
  • 0 likes

Superuser Contribution Питання щодо підписки

Доброго дня, мені цікаво чи можна купити підписку на рік? Якщо це можливо я би хотів купити підписку на місяць

  • Newbie
  • Доброго дня, мені цікаво чи можна купити підписку на рік?   Якщо це можливо я би хотів купити підписку на місяць 
  • Vasil
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution welcome back supscription

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

  • Visitor
  • I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal
  • Maria
  • Moderator
  • 695 Views
  • 3 replies
  • 0 likes
  • 695 Views
  • 3 replies
  • 0 likes

updated payment and making me up my family plan again and re-invite family?

I updated my payment and spotify is not reconizing i had a current family plan and making me re-invite my family when all i did was update my card

  • Visitor
  • I updated my payment and spotify is not reconizing i had a current family plan and making me re-invite my family when all i did was update my card
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! Can I still use a $99 Amazon yearly Premium subscription AFTER I have used my 1st month free trial??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Keithm9
  • Casual Listener
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple payments

PlanFree/PremiumCountryMorocco My Question or IssueMy problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify has been deducting twice each month.

  • Visitor
  •   Plan Free/Premium Country Morocco     My Question or Issue My problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify...
  • OscarDC
  • Moderator
  • 142 Views
  • 2 replies
  • 0 likes
  • 142 Views
  • 2 replies
  • 0 likes

I've paid my Spotify premium but it's asking for renewable, how to fix it?

I paid for my Spotify premium on 20th September, but it's asking for another payment again today, or else I lose my access to my premium plan. Is there a way I can fix it?

  • Visitor
  • I paid for my Spotify premium on 20th September, but it's asking for another payment again today, or else I lose my access to my premium plan. Is there a way I can fix it?
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Switch form a single premium subscription to a duo

PlanFree/PremiumCountry DeviceiPhone 13Operating SystemIOs 18My Question or IssueI just bought a spotify individual subscription but now i want to switch to an duo subscription since i want to invite someone because they don’t have premium and its mo...

  • Visitor
  • Plan Free/Premium Country   Device iPhone 13 Operating System IOs 18 My Question or Issue I just bought a spotify individual subscription but now i want to switch to an duo subscription...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment successfull but acount still free

PlanPremium miniCountry IndiaDevice: samsung m 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought the premium mini which is for 7 days . The payment went through and i also recieved the reciept but the premium...

  • Casual Listener
  •     Plan Premium mini Country  India Device: samsung m 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought the premium...
  • Vasil
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution only linking not paying!

ive linked my account to gcash, and it only directs me to that - it confirms my student account has linked to gcash but never really gives any option to pay

  • Visitor
  • ive linked my account to gcash, and it only directs me to that - it confirms my student account has linked to gcash but never really gives any option to pay
  • Vasil
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue

I have an issue , i recently saw that i could see my spotify bedroom , which is a tiktok trend right now . Even tho they asked for almost total access to my account i didn't mind . I know it was my fault . But how can i change my password?.

  • Visitor
  • I have an issue , i recently saw that i could see my spotify bedroom , which is a tiktok trend right now . Even tho they asked for almost total access to my account i didn't mind . I know it was my f...
  • Elena
  • Moderator
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium individual cancelled by mistake

PlanFree/PremiumCountryPortugalDeviceIphone 15 plus Operating SystemiOS 17My Question or IssueGood afternoon, I’ve just repurchased Spotify premium individual and, even though I don’t know how, I supposedly cancelled it just a minute after buying it....

  • Newbie
  • Plan Free/Premium Country Portugal Device Iphone 15 plus  Operating System iOS 17 My Question or Issue Good afternoon,  I’ve just repurchased Spotify premium individual and, even ...
  • Elena
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Premium questions

For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium). When transferring to another University, how would that process work for ...

  • Casual Listener
  •   For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium).   When ...
  • Not applicable
  • 980 Views
  • 4 replies
  • 0 likes
  • 980 Views
  • 4 replies
  • 0 likes