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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4095 Views
  • 23 replies
  • 2 likes
  • 4095 Views
  • 23 replies
  • 2 likes

I am a premium duo subscriber. However, my app shows me as a Free plan

The App shows me as a Free subscriber. However, my desktop correctly indicates I am a Premium Duo subscriber. How do I upgrade the app?

  • Visitor
  • The App shows me as a Free subscriber. However, my desktop correctly indicates I am a Premium Duo subscriber. How do I upgrade the app?
  • Brettmcca
  • Visitor
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trouble with 2 Alexa's Echo Dots and Spotify DUO

Hi everyone, I have a very particular problem, and I've researched a lot but couldn't seem to find the right answer, or maybe it's a bug, we'll see. I have 2 Amazon Echo Dots, each one has a different Amazon account, and I have a Spotify DUO account ...

  • Visitor
  • Hi everyone, I have a very particular problem, and I've researched a lot but couldn't seem to find the right answer, or maybe it's a bug, we'll see.   I have 2 Amazon Echo Dots, each one has a...
  • Nkinsey
  • Visitor
  • 11215 Views
  • 9 replies
  • 3 likes
  • Alexa
    Duo
    Echo
  • 11215 Views
  • 9 replies
  • 3 likes

Superuser Contribution Account changed from student to premium

My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...

  • Casual Listener
  • My account  has just changed from student  pre to normal premium, this was done without my knowledge  and I have been charged. Now to verify my student status I have to supply  do...
  • Kelia1
  • Visitor
  • 5907 Views
  • 5 replies
  • 1 likes
  • Subscriptions
  • 5907 Views
  • 5 replies
  • 1 likes

Superuser Contribution Country mismatch

Hi,I moved from Switzerland to live in Mexico couple of month ago and updated my bank details accordingly.I can't subscribe to premium here (In mexico), I always get an error country mistmatch.My Spotify account is in Mexico. What to do?

  • Visitor
  • Hi, I moved from Switzerland to live in Mexico couple of month ago and updated my bank details accordingly. I can't subscribe to premium here (In mexico), I always get an error country mistmatch. ...
  • Joan
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento duplicado com apenas um recibo

Olá meu pagamento é feito pelo débito, vence todo dia 22. Esse mês foi descontado dia 22 e no dia 25 o nubank me notificou outra cobrança no Spotify , mas na área de recibos só tem o recibo do dia 25. Mas no meu saldo foi debitado nos 2 dias . O que ...

  • Newbie
  • Olá meu pagamento é feito pelo débito, vence todo dia 22. Esse mês foi descontado dia 22 e no dia 25 o nubank me notificou outra cobrança no Spotify , mas na área de recibos só tem o recibo do dia 25...
  • Yordan
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

an issue with the pin for my Spotify Premium gift care

PlanFree/PremiumCanada iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10)i inadvertently destroyed a couple of characters of my PIN for a Spotify Premium gift card. Is there any way I might be able to redeem the card unde...

  • Newbie
  • Plan Free/Premium Canada   iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10) i inadvertently destroyed a couple of characters of my PIN for a Spotify Pre...
  • AdamDam
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! How do I switch from Duo to Family?

How do I switch from Duo to Family plan? PlanPremiumCountryBelgium  

  • Newbie
  • How do I switch from Duo to Family plan?   Plan Premium Country Belgium    
  • AdamDam
  • Spotify Star
  • 1959 Views
  • 3 replies
  • 0 likes
  • 1959 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium trial with honey wont work

i got an add for 3 months of spotify premium with honey, so i downloaded honey on my pc and it just took my to the home page. i looked everywhere for the place where i could activate my trial, but i cant find it anywhere. ive tried to activate it on ...

  • Visitor
  • i got an add for 3 months of spotify premium with honey, so i downloaded honey on my pc and it just took my to the home page. i looked everywhere for the place where i could activate my trial, but i ...
  • Yordan
  • Moderator
  • 17320 Views
  • 38 replies
  • 2 likes
  • 17320 Views
  • 38 replies
  • 2 likes

Gift card

PlanFree/PremiumCountry Device(iPhone X)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI got a €30 gift card I redeemed it on august 26, my subscription has now ended but it should normally go for another month right?

  • Visitor
  •   Plan Free/Premium Country   Device (iPhone X) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I got a €30 gift card I redeemed it on august 26, my subscr...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount to Individual Premium

I reverified my student id for student discount and it worked since it was showing I was eligible till next year. But my auto pay deducted money according to premium Individual. If I link my UPI to student discount now, will i get refund for the addi...

  • Visitor
  • I reverified my student id for student discount and it worked since it was showing I was eligible till next year. But my auto pay deducted money according to premium Individual.  If I link my U...
  • Joan
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gifting a friend premium for 2 months

PlanFamily PremiumCountrygermanyDeviceXiaomi Redmi note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehey I got the popup to gift a friend premium for a couple months but I clicked off and was unable to find it again in...

  • Newbie
  • Plan Family Premium Country germany Device Xiaomi Redmi note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue hey I got the popup to gift a friend...
  • Rebvik
  • Visitor
  • 11725 Views
  • 7 replies
  • 0 likes
  • 11725 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to change region/country

PlanPremiumCountryOriginally UK, now Austria My Question or IssueI have moved countries from the UK and now live in Austria.My UK bank account is just about out of money, and so I need to change the payment method. However, when I add my Austrian ban...

  • Newbie
  • Plan Premium Country Originally UK, now Austria   My Question or Issue I have moved countries from the UK and now live in Austria. My UK bank account is just about out of money, and so I ...
  • aarundale
  • Newbie
  • 166 Views
  • 3 replies
  • 1 likes
  • 166 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hulu + Spotify Bundle stopped working

PlanStudent Premium Spotify + HuluCountryU.S.A DeviceMicrosoft Surface Windows 11 My Question or IssueI was able to watch the Hulu from my Spotify account since I got it, last time I used it was a couple weeks ago, using the "start watching" link fro...

  • Casual Listener
  •   Plan Student Premium Spotify + Hulu Country U.S.A   Device Microsoft Surface  Windows 11   My Question or Issue I was able to watch the Hulu from my Spotify account s...
  • Brity858
  • Newbie
  • 256 Views
  • 4 replies
  • 0 likes
  • 256 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

  • Visitor
  • I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
  • Vasil
  • Moderator
  • 1268 Views
  • 5 replies
  • 0 likes
  • 1268 Views
  • 5 replies
  • 0 likes

Premium to Premium Students

From Normal single Premium to Premium StudentsSwiss DeviceIphone 14 ProOperating SystemIOS My Question or Issue I have just confirmed my status as a student to get the discount. Now the screen didnt change the subscriptionplan. Do i have to do someth...

  • Visitor
  •     From Normal single Premium to Premium Students Swiss   Device Iphone 14 Pro Operating System IOS   My Question or Issue   I have just confirmed my status as a...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Error when upgrading to Duo

Hello. I am currently on Premium Individual and I'd like to upgrade to Premium Duo, but when I click on the Select button for that plan from this page: https://www.spotify.com/us/account/subscription/change/ I get this error: ------------------------...

  • Regular
  • Hello. I am currently on Premium Individual and I'd like to upgrade to Premium Duo, but when I click on the Select button for that plan from this page:   https://www.spotify.com/us/account/sub...
  • DXZited1
  • Visitor
  • 297 Views
  • 8 replies
  • 0 likes
  • 297 Views
  • 8 replies
  • 0 likes

Superuser Contribution Switching Plan under 3 mo free trial

PlanFree/PremiumCountryCanadaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just started a 3 mo free trial and selected Duo. I should have selected Family because the other user of the plan will be my 12 year old...

  • Casual Listener
  • Plan Free/Premium Country Canada Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just started a 3 mo free trial and selected Duo. I...
  • Joan
  • Moderator
  • 391 Views
  • 4 replies
  • 0 likes
  • 391 Views
  • 4 replies
  • 0 likes

Audiobooks locked on Premium Individual plan

PlanPremium individualCountryNew ZealandDeviceHuawei, IOS, Macbook and web appOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium Individual plan however I cannot access audiobooks, they are all locked and I h...

  • Newbie
  • Plan Premium individual Country New Zealand Device Huawei, IOS, Macbook and web app Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a Premiu...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Payment method and country don't match

Hi, I have a Premium account, and I need to update my card details. Me, my internet connection, my Spotify account, my card issuer, and my billing address are all in the US. Spotify is telling me that my payment method and country don't match, but is...

  • Newbie
  • Hi,   I have a Premium account, and I need to update my card details.   Me, my internet connection, my Spotify account, my card issuer, and my billing address are all in the US.  ...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes