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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59591 Views
  • 25 replies
  • 5 likes
  • 59591 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35486 Views
  • 19 replies
  • 2 likes
  • 35486 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26665 Views
  • 16 replies
  • 2 likes
  • 26665 Views
  • 16 replies
  • 2 likes

6 month premium code

I have a code for 6 months premium but I dont know where to type it in. Can someone help me?

  • Visitor
  • I have a code for 6 months premium but I dont know where to type it in. Can someone help me?
  • HalfNathan
  • Gig Goer
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta prepaga UALA,MERCADO PAGO, BRUBANK. ARGENTINA. No aceptada

PlanFree/PremiumCountryArgentinaDeviceSamsung S9 plusOperating SystemAndroid 10 My Question or IssueYa el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, ahora intente pagar nuevamente y no me reconoce la tarde. intente con "MERCADO ...

  • Visitor
  • Plan Free/Premium Country Argentina Device Samsung S9 plus Operating System Android 10   My Question or Issue Ya el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, aho...
  • Dian
  • Moderator
  • 1568 Views
  • 4 replies
  • 1 likes
  • 1568 Views
  • 4 replies
  • 1 likes

Superuser Contribution Duo Subscription Not Showing

Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan which shouldn't be showing. Please help me get back...

  • Newbie
  • Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan ...
  • MihailY
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • Subscription Issue
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

They removed service fee for 3 month premium free twice on my card while I was paying itPlanPremiumNigeria Tecno spark 7 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • They removed service fee for 3 month premium free twice on my card while I was paying it Plan Premium Nigeria   Tecno spark 7         Operating System (iOS 10, And...
  • MihailY
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Use to be premium but deleted my account. How can i get my 3 months free trial?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 55 Views
  • 2 replies
  • 1 likes
  • 55 Views
  • 2 replies
  • 1 likes

Superuser Contribution Is it possible to switch student credentials from one account to another?

PlanFree/Premium/studentCountryU.S.A.DevicePCOperating SystemWindows 10 My Question or IssueI am currently trying to sign up for the student plan on my Spotify account. However, I was paying for a student plan on an account I don't use any more witho...

  • Visitor
  •   Plan Free/Premium/student Country U.S.A. Device PC Operating System Windows 10   My Question or Issue I am currently trying to sign up for the student plan on my Spotify accoun...
  • Vasil
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged out of Hulu and can't log back in.

PlanSpotify Premium for StudentsCountryUSAOperating SystemWindows 11 My Question or IssueWhen I got Spotify Premium for Students I was able to log into Hulu without issue, but I got logged out of Hulu and now I can't get back in. I didn't have a Hulu...

  • Newbie
  • Plan Spotify Premium for Students Country USA Operating System Windows 11   My Question or Issue When I got Spotify Premium for Students I was able to log into Hulu without issue, but I ...
  • sophields10
  • Visitor
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium plan not activated even after payment is done

PlanPremium CountryIndia Operating SystemAndroid My Question or IssueThe amount got deducted from my side but it's still showing as free plan. I tried logging off and re-logging multiple times yet the issue is not resolved. I also tried uninstalling ...

  • Newbie
  • Plan Premium   Country India   Operating System Android    My Question or Issue The amount got deducted from my side but it's still showing as free plan. I tried loggi...
  • 92lxr2kmge9h5flijlcv
  • Visitor
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution They already charged me for the month and i don't have a premium

They already charged me for the first month, i received the email with thw receipt, and in the bank application it also appears that it was already paid, but the subscription is paused. I am from Argentina, nothing like this ever happened to me. I wr...

  • Visitor
  • They already charged me for the first month, i received the email with thw receipt, and in the bank application it also appears that it was already paid, but  the subscription is paused. I am fr...
  • Vasil
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update plan: does not allow to change to individual from student

PlanPremiumCountry Portugal remotely DeviceOnePlus 9proOperating SystemAndroid My Question or IssueUpdate plan: does not allow to change to individual from student and offers me DUO because it thinks I have an associated account which I don't.

  • Visitor
  • Plan Premium Country Portugal remotely   Device OnePlus 9pro Operating System Android   My Question or Issue Update plan: does not allow to change to individual from student and o...
  • MihailY
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to switch premium individual to premium duo

I'm trying to change my plan from Premium Individual to Premium Duo. However, I am met with error message 'Sorry, you are not eligible for that plan. Here are some other ways to get Premium.' I have tried on both web browser from my laptop, web brows...

  • Visitor
  • I'm trying to change my plan from Premium Individual to Premium Duo. However, I am met with error message ' Sorry, you are not eligible for that plan. Here are some other ways to get Premium.' I...
  • Elena
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

I can’t enter card details to pay for a subscription

I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It says “credit or debit cards” with the Visa and Master...

  • Newbie
  • I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It sa...
  • Cal15
  • Visitor
  • 113 Views
  • 2 replies
  • 0 likes
  • 113 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change my payment from Mobile Bill to Credit Card

PlanPremiumCountryMalaysiaDeviceSamsungOperating SystemAndroid My Question or IssueHi,I am trying to do this switch but Spotify just wont give me a credit card option. I've also tried opening this link in incognito mode to try to change it but it doe...

  • Newbie
  • Plan Premium Country Malaysia Device Samsung Operating System Android   My Question or Issue Hi, I am trying to do this switch but Spotify just wont give me a credit card option.&nbsp...
  • Lyubka
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Single person with no friends cant continue premium for individual

PlanPremiumCountryUSADeviceGalaxy s22 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify is forcing me to switch my plan to a duo and I don't know why. I'm one person who is the only soul that uses my account.

  • Visitor
  • Plan Premium Country USA Device Galaxy s22  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify is forcing me to switch my plan to a duo a...
  • Maxim
  • Spotify Star
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes

Cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MarthaCarranza
  • Visitor
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify does not request UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...

  • Casual Listener
  • Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12   My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
  • Lyubka
  • Moderator
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

Charged more than what was expected

Where do I raise a concern regarding the charges I've received for my Premium. I always being charged for 129 but this November 2022 I was charged for 138.37, although it was just a little amount, but I was just want to know how did they come up with...

  • Visitor
  • Where do I raise a concern regarding the charges I've received for my Premium. I always being charged for 129 but this November 2022 I was charged for 138.37, although it was just a little amount, bu...
  • Jose_M
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

quit family plan

PlanFamily Premium plan Country oman Device(iPhone XS)Operating System(iOS 11) My Question or IssueI can't go to the free plan it gives me error message every time

  • Visitor
  • Plan Family Premium plan  Country oman   Device (iPhone XS) Operating System (iOS 11)   My Question or Issue I can't go to the free plan it gives me error message every ...
  • Jose_M
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 61 Views
  • 1 replies
  • 0 likes

Spotify/Hulu problem

I have a Spotify student account and when I click "start watching' on the services page, Hulu asks me to purchase a subscription. I cannot watch Hulu like I used to be able to do.

  • Visitor
  • I have a Spotify student account and when I click "start watching' on the services page, Hulu asks me to purchase a subscription. I cannot watch Hulu like I used to be able to do.   
  • Jose_M
  • Spotify Star
  • 119 Views
  • 3 replies
  • 0 likes
  • 119 Views
  • 3 replies
  • 0 likes