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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46165 Views
  • 16 replies
  • 4 likes
  • 46165 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28968 Views
  • 19 replies
  • 2 likes
  • 28968 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20317 Views
  • 6 replies
  • 1 likes
  • 20317 Views
  • 6 replies
  • 1 likes

Superuser Contribution No me reconoce las tarjetas

Plan: PremiumCountry: Argentina My Question or IssueSe vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarjetas, tanto credito (Visa y Mastercard) y debito (Visa)

  • Casual Listener
  • Plan: Premium Country: Argentina   My Question or Issue Se vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarje...
  • Kiril
  • Moderator
  • 155 Views
  • 5 replies
  • 0 likes
  • 155 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Premium Duo subscription

Hi there,I couldn't really find any information on the below in the FAQs : when subscribing to Premium Duo, if both parts each have a Spotify Premium plan already, does the one that joins the new plan lose all his saved music / podcasts / etc. ? Are ...

  • Newbie
  • Hi there, I couldn't really find any information on the below in the FAQs : when subscribing to Premium Duo, if both parts each have a Spotify Premium plan already, does the one that joins the new p...
  • TreyAnastasio
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing credit card and being billed on both suddenly

I have a family plan. I went to change the credit card for billing, and they switched the bill date to immediately for the full amount -- but the transactions are coming through on both the old card AND the new card. So, double the full monthly rate ...

  • Regular
  • I have a family plan. I went to change the credit card for billing, and they switched the bill date to immediately for the full amount -- but the transactions are coming through on both the old card ...
  • Alex
  • Moderator
  • 151 Views
  • 3 replies
  • 0 likes
  • 151 Views
  • 3 replies
  • 0 likes

I just paid for individul premium but I want to do family package

I just paid for individul premium but I want to do family package.Can I pay the rest of family package instead? Because for previous months I paid and use for all family.PlanPremiumCountryThailandDevice(iPhone, Samsung)Operating System(iOS, Android) ...

  • Newbie
  • I just paid for individul premium but I want to do family package. Can I pay the rest of family package instead? Because for previous months I paid and use for all family. Plan Premium Country T...
  • Billy-J
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution "You need to live in the same address". Cant change countries.

Plan: Premium DuoCountry: Sweden Just moved to Sweden from Iceland.Changed from Premium Family to Duo, because me and my girlfriend are the only two users. She got kicked out from the plan when I changed from Family to Duo and I cant re-invite her. "...

  • Newbie
  • Plan: Premium Duo Country: Sweden   Just moved to Sweden from Iceland. Changed from Premium Family to Duo, because me and my girlfriend are the only two users. She got kicked out from the pl...
  • Kiril
  • Moderator
  • 200 Views
  • 2 replies
  • 0 likes
  • Premium
  • 200 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution changing billing date

I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want to be billed. This is a pretty insane way of setti...

  • Casual Listener
  • I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want...
  • Jeremy
  • Moderator
  • 341 Views
  • 6 replies
  • 0 likes
  • 341 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: Buying spotify premium ecard for my wife

none of those links work, after searching Google and duckduckgo and all I get are broke links and shading websites... want to buy my son Spotify for a year and I CAN'T ??

  • Casual Listener
  • none of those links work, after searching Google and  duckduckgo and all I get are broke links and shading websites...  want to buy my son Spotify for a year and I CAN'T  ?? 
  • Eni
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] why it so hard to buy a Spotify eCard from Spotify ?

why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or friend the GIFT of a year of Spotify ?

  • Casual Listener
  • why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why   why not make it easy to give a family or frien...
  • Eni
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • Other
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Premium Duo after subscribing with an Individual subscription active

Plan - Premium and Premium DuoCountry - IndiaI already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took ...

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  • Casual Listener
  • Plan - Premium and Premium Duo Country - India I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfr...
  • Alex
  • Moderator
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

Superuser Contribution Weakly Premium

I purchased 7 day plan and my payment status is completed yet it is not reflected on my accountpremiumCountryIndiaDeviceMI A2

  • Newbie
  • I purchased 7 day plan and my payment status is completed yet it is not reflected on my account premium Country India Device MI A2
  • Elena
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How long until restrictions apply with Spotify Free?

Plan: FreeCountry: the NetherlandsDevice: Android tablet or phone My Question or IssueIf I subscribe for a Spotify Free subscription, how long will it take before restrictions (only 6x skip song, advertisements) are applied? Will I get some-sort-of-p...

  • Casual Listener
  • Plan: Free Country: the Netherlands Device: Android tablet or phone   My Question or Issue If I subscribe for a Spotify Free subscription, how long will it take before restrictions (on...
  • Yordan
  • Moderator
  • 841 Views
  • 6 replies
  • 0 likes
  • 841 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Community][Other] How are gift subscriptions not already a thing?!

I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!

  • Visitor
  • I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!
  • OscarDC
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • Community
    Other
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium mini

PlanFreeCountryEgypt DeviceLaptopOperating SystemWindows 11 Can't subscribe to premium mini plan and gets "Sorry, your payment failed. No charges were made." every time

  • Casual Listener
  • Plan Free Country Egypt   Device Laptop Operating System Windows 11   Can't subscribe to premium mini plan and gets " Sorry, your payment failed. No charges were made. " every tim...
  • Elena
  • Moderator
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription changed while updating payments method

PlanFamilyCountryRussia My Question or IssueHello Team,I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charged for Premium subscription instead of Family one. Is there any option...

  • Newbie
  • Plan Family Country Russia   My Question or Issue Hello Team, I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charg...
  • Jeremy
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from Family to Duo

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do. Can someone tell me how I can switch so he won't ...

  • Casual Listener
  • Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do...
  • Jeremy
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problems as daughter is living abroad

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear All! I have a quick question? My daughter is just staying for a year in the US. As we ha...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear Al...
  • Mihail
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • payment options
  • 195 Views
  • 1 replies
  • 0 likes

Sudden change of plan while updating payment info

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscription plan. All I did was to tap in the app button...

  • Newbie
  • I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscr...
  • ZeroArc
  • Newbie
  • 255 Views
  • 2 replies
  • 1 likes
  • 255 Views
  • 2 replies
  • 1 likes

Superuser Contribution [FIXED]UPI Payment charged for 12 months but plan not activated on any device.

PlanPremium Duo 1 YearCountryIndiaDeviceRedmi Note Pro 9Operating SystemWindows 10 My Question or IssuePaid for Premium Duo for 1 year 1799 INR from UPI (Google Pay). PLAN NOT ACTIVATED ON ANY DEVICE.Have tried all solutions linked on all threads on ...

  • Casual Listener
  • Plan Premium Duo 1 Year Country India Device Redmi Note Pro 9 Operating System Windows 10   My Question or Issue Paid for Premium Duo for 1 year 1799 INR from UPI (Google Pay).  ...
  • gurujo
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Superuser Contribution I paid for 6month premium with 3month free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for 6months premium with 3month free(9months). but premium end on 26/01/2022. Kindly l...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...
  • Jeremy
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes