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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Duo account but still on free subscription plan

PlanFree/PremiumCountrySouth Africa Device(iPhone 13)Operating System(iOS 17.4.1etc.) My Question or IssueMy partner upgraded his plan to premium duo and added me on it - our address is the same but my plan still under the free subscription plan. I h...

  • Newbie
  • Plan Free/Premium Country South Africa  Device (iPhone 13) Operating System (iOS 17.4.1etc.)   My Question or Issue My partner upgraded his plan to premium duo and added me on it ...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Can't enter correct address for Duo verification

PlanDuoCountryUK Device Operating SystemMacOs My Question or IssueI've just upgraded to a Duo account and am asked to enter my home address. However it doesn't recognise my correct address and insists on giving me one with the wrong post code. There ...

  • Visitor
  • Plan Duo Country UK   Device   Operating System MacOs   My Question or Issue I've just upgraded to a Duo account and am asked to enter my home address. However it doesn't re...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need a refund

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

  • Newbie
  • I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
  • Freya_musiv
  • Newbie
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Duo promo 2 months free.

I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get the 2 months back?

  • Visitor
  • I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get t...
  • StolnHeartDealr
  • Casual Listener
  • 3111 Views
  • 8 replies
  • 3 likes
  • 3111 Views
  • 8 replies
  • 3 likes

Superuser Contribution Premium user but it keeps pushing Premium/Duo ads

Plan: Premium (single)Country: Australia Device: Android and Desktop (Mac) My Question or IssueHey, I've been a Premium user forever. I'm dealing with two weird issues:1. The android app keeps pushing "Buy Duo!" ads to me. I live alone. I definitely ...

  • Newbie
  • Plan: Premium (single) Country: Australia   Device: Android and Desktop (Mac)   My Question or Issue Hey, I've been a Premium user forever. I'm dealing with two weird issues: 1. The ...
  • eirikgutten
  • Newbie
  • 1295 Views
  • 4 replies
  • 5 likes
  • 1295 Views
  • 4 replies
  • 5 likes

3 month free trial

i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.

  • Visitor
  • i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

can’t change to my usual plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was paying my annual plan in advance in Sri Lanka. However, I bought an additional one-year...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue ...
  • Maxim
  • Spotify Star
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

Realizei o pagamento mas meu acesso não foi liberado

Fiz a compra do plano família e não consigo ter acesso ao mesmo. É como se o valor debitado fosse enviado a eles, mas meu acesso não é liberado. Me ajudem kkkk pagar algo e não usar é complicado. Grato.

  • Visitor
  • Fiz a compra do plano família e não consigo ter acesso ao mesmo. É como se o valor debitado fosse enviado a eles, mas meu acesso não é liberado. Me ajudem kkkk pagar algo e não usar é complicado. Gra...
  • Luan
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks downloaded into playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf i download an audiobook into my playlist, does that still limit the hours if ausiobook pla...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If i do...
  • MartinT
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

How can I go from partner plan to individual plan so I keep my playlists?

I want to quit my current free partner plan and start an inidvidual subscription. I do want to keep my history and playlists. How do I do that?

  • Visitor
  • I want to quit my current free partner plan and start an inidvidual subscription. I do want to keep my history and playlists. How do I do that?
  • Anyk17
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar y volver a contratar

Hola, mi duda se basa en si puedo cancelar mi suscripcion y en el mismo dia volver a contratar una, pero para otra cuenta.Es posible o es necesario esperar determinado tiempo para volver a contratar?

  • Newbie
  • Hola, mi duda se basa en si puedo cancelar mi suscripcion y en el mismo dia volver a contratar una, pero para otra cuenta. Es posible o es necesario esperar determinado tiempo para volver a contrata...
  • Eni
  • Moderator
  • 1016 Views
  • 3 replies
  • 0 likes
  • 1016 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Code kann nicht eingelöst werden auf dieses Premium Konto?

PlanPremiumCountryGermanyMy Question or IssueHallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen anderen Karten bekomme ich nur folgende Meldung: "Du kannst d...

  • Newbie
  • Plan Premium Country Germany My Question or Issue Hallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen ...
  • Ronja3
  • Visitor
  • 1861 Views
  • 8 replies
  • 0 likes
  • 1861 Views
  • 8 replies
  • 0 likes

Superuser Contribution I don't want to pay extra for audiobooks, what are my options

PlanPremiumCountryUSDevicePixel 7 proOperating SystemAndroid latest My Question or IssuePrices are going up for premium because of audiobooks. I don't want audiobooks, I will never want them, and I don't want and never will want podcasts on spotify. ...

  • Regular
  • Plan Premium Country US Device Pixel 7 pro Operating System Android latest   My Question or Issue Prices are going up for premium because of audiobooks. I don't want audiobooks, I will...
  • rfrink
  • Regular
  • 293 Views
  • 2 replies
  • 2 likes
  • 293 Views
  • 2 replies
  • 2 likes

Superuser Contribution why cant i pay with mobile in uk

I've been paying with mobile in the uk for a couple of years now. i cancelled for one month and now it doesn't let me buy a subscription with mobile. how can i get around this?

  • Casual Listener
  • I've been paying with mobile in the uk for a couple of years now. i cancelled for one month and now it doesn't let me buy a subscription with mobile. how can i get around this?  
  • MartinT
  • Moderator
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t redeem premium giftcard

PlanFree Device(iPhone 11 im having trouble redeeming my gift card I put In the code and it also asks or a postal code which I also entered and it still won’t work plz help!!

  • Casual Listener
  • Plan Free     Device (iPhone 11   im having trouble redeeming my gift card I put In the code and it also asks or a postal code which I also entered and it still won’t work plz h...
  • Mattindt
  • Visitor
  • 5525 Views
  • 6 replies
  • 2 likes
  • 5525 Views
  • 6 replies
  • 2 likes

Superuser Contribution el pin de mi tarjeta de regalo se borro

compre una tarjeta de spotify de regalo, pero al rascar se borraron los digitos del pin

  • Visitor
  • compre una tarjeta de spotify de regalo, pero al rascar se borraron los digitos del pin
  • Mayra_ds
  • Casual Listener
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged but on a free account. Request refund

Hi, I've just been charged $12.99 for my spotify account. I cancelled my paid subscription quite some time ago. In my account settings it says that I'm a free user, and I'm certainly not getting premium features on my account. I would like a refund o...

  • Casual Listener
  • Hi, I've just been charged $12.99 for my spotify account. I cancelled my paid subscription quite some time ago. In my account settings it says that I'm a free user, and I'm certainly not getting pr...
  • AlejaR
  • Moderator
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

Logging into new device

I have a premium account with muliple users. My phone screen broke so had a new phone. When i log into spotify on the new phone it just has me as a free account and all my playlists have gone. I have gone through settings and logged out of all device...

  • Visitor
  • I have a premium account with muliple users. My phone screen broke so had a new phone. When i log into spotify on the new phone it just has me as a free account and all my playlists have gone. I have...
  • Anyk17
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution I deleted Facebook but still logged into my Spotify (on mobile). Is there a way to link a new email?

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S21 Ultra, Samsung Galaxy Tab S8 UltraOperating SystemAndroid Marshmellow My Question or IssueI deleted my Facebook account last year but I kept my Spotify account on mobile. However, I tried to use S...

  • Regular
  • Plan Free Country United Kingdom Device Samsung Galaxy S21 Ultra, Samsung Galaxy Tab S8 Ultra Operating System Android Marshmellow   My Question or Issue I deleted my Facebook account ...
  • SimonMD
  • Regular
  • 268 Views
  • 5 replies
  • 0 likes
  • 268 Views
  • 5 replies
  • 0 likes