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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19643 Views
  • 27 replies
  • 4 likes
  • 19643 Views
  • 27 replies
  • 4 likes

Superuser Contribution Gift card for Iceland

Hi, is it possible to buy a Sporify gift card for a friend in Iceland? 

  • Visitor
  • Hi, is it possible to buy a Sporify gift card for a friend in Iceland?  
  • MINGOTE
  • Visitor
  • 1275 Views
  • 2 replies
  • 0 likes
  • 1275 Views
  • 2 replies
  • 0 likes

Can’t invite my partner to duo subscription

I have an issue with connecting accounts to duo subscription, it’s written that you must live in same place so we actually do, could it be because of my partner created account in other country?PlanPremiumCountrySlovenia Device(iPhone 15Operating Sys...

  • Visitor
  • I have an issue with connecting accounts to duo subscription, it’s written that you must live in same place so we actually do, could it be because of my partner created account in other country? Pla...
  • Maxim
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Renew annual plan

I live in India, and I'm trying to renew my annual plan, but can't find the option anywhere. Does anyone know how to do this?

  • Visitor
  • I live in India, and I'm trying to renew my annual plan, but can't find the option anywhere. Does anyone know how to do this?
  • Maxim
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Trying to change from individual trial account to duo plan but can’t make change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Anyk17
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Conflicting gift card expiry information

Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion: In the T&C for gift cards (https://www.spotify.com/legal/gift-card/) it says clearly that "cards do not expire, and no inactivity fees or service fees...

  • Visitor
  • Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion:   In the T&C for gift cards (https://www.spotify.com/legal/gift-card/) it says clearly...
  • VickyMi
  • Visitor
  • 3050 Views
  • 9 replies
  • 0 likes
  • 3050 Views
  • 9 replies
  • 0 likes

Superuser Contribution docomo SMSを消してしまい利用登録できない

docomo回線の月額料金電話と合算払いで契約したが、利用登録のSMSを消してしまい、利用登録ができない。

  • Casual Listener
  • docomo回線の月額料金電話と合算払いで 契約したが、利用登録のSMSを消してしまい、 利用登録ができない。
  • Vasil
  • Moderator
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change payment method because we think you are in a different country

I received an email from Spotify asking me to change my payment method because they they the country is not the right one.My wife and I are using Duo for years now. We spend our time between France and the UK and our accounts are based in France. Duo...

  • Casual Listener
  • I received an email from Spotify asking me to change my payment method because they they the country is not the right one. My wife and I are using Duo for years now. We spend our time between France...
  • Claudia41
  • Visitor
  • 2155 Views
  • 10 replies
  • 1 likes
  • 2155 Views
  • 10 replies
  • 1 likes

Top up plan for adiobooks

PlanPremium DuoCountryUnited StatesDeviceiPhone 15My Question or IssueIs the $12.99 audio plan that provides 10 extra hours a month for audiobooks a monthly subscription or annual subscription. It said it’s valid for 12 months but I can’t find where ...

  • Visitor
  •   Plan Premium Duo Country United States Device iPhone 15 My Question or Issue Is the $12.99 audio plan that provides 10 extra hours a month for audiobooks a monthly subscription or annu...
  • Artychik
  • Newbie
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Assinar premium sem usar o teste grátis

Quero assinar plano premium sem teste grátis.Já usei o teste grátis.Agora quero assinar, mas não consigo porque informa que já utilizei o teste grátis.Tem como assinar sem usar o teste grátis?

  • Visitor
  • Quero assinar plano premium sem teste grátis. Já usei o teste grátis. Agora quero assinar, mas não consigo porque informa que já utilizei o teste grátis. Tem como assinar sem usar o teste grátis?
  • Luan
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

How to Cancel Spotify Premium Subscription in 2025

Spotify Premium offers ad-free music, offline listening, and enhanced sound quality, but if you’ve decided it’s time to cancel, the process is straightforward. Whether you subscribed via Spotify’s website, a mobile app, or a third-party service, here...

  • Casual Listener
  • Spotify Premium offers ad-free music, offline listening, and enhanced sound quality, but if you’ve decided it’s time to cancel, the process is straightforward. Whether you subscribed via Spotify’s we...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

Update our Monthly subscription to yearly subscription

Me and my family members got a monthly subscription before a year. So now we want to change it to year family subscription.How we can do it now?We are pleasure when you give a replyPlanPremium FamilyCountrySri LankaDeviceSamsung A15Operating System(A...

  • Newbie
  • Me and my family members got a monthly subscription before a year.  So now we want to change it to year family subscription. How we can do it now? We are pleasure when you give a reply Plan ...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Cancel subscription linked to a student email i no longer have access to

Plan: Student PremiumFree/PremiumCountry: United States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Macbook Pro(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the premium student account in Oc...

  • Visitor
  • Plan: Student Premium Free/Premium Country: United States   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Macbook Pro (iOS 10, Android Oreo, Windows 10,...
  • AdamDamon
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium user but it keeps pushing Premium/Duo ads

Plan: Premium (single)Country: Australia Device: Android and Desktop (Mac) My Question or IssueHey, I've been a Premium user forever. I'm dealing with two weird issues:1. The android app keeps pushing "Buy Duo!" ads to me. I live alone. I definitely ...

  • Newbie
  • Plan: Premium (single) Country: Australia   Device: Android and Desktop (Mac)   My Question or Issue Hey, I've been a Premium user forever. I'm dealing with two weird issues: 1. The ...
  • 2bam
  • Visitor
  • 1867 Views
  • 5 replies
  • 6 likes
  • 1867 Views
  • 5 replies
  • 6 likes

Duo account - password reset

I have a DUO account and my second user got logged out of Spotify. When logging in, it asks for a username and password. We have tried her e-mail and various password combinations but nothing is working. Is there a way on my master account to change ...

  • Newbie
  • I have a DUO account and my second user got logged out of Spotify.  When logging in, it asks for a username and password.  We have tried her e-mail and various password combinations but not...
  • Bittencourt
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Mistakenly created a new account and paid a premium subscription

PlanPremiumCountryGhanaDeviceiphone 15 proMy Question or IssueI tried renewing my premium subscription but i ended up creating another spotify account and paying for a years worth of premium. is there a way to merge the two? HELP! all my playlists ar...

  • Visitor
  • Plan Premium Country Ghana Device iphone 15 pro My Question or Issue I tried renewing my premium subscription but i ended up creating another spotify account and paying for a years worth of pr...
  • CryticalAce
  • Rising Star 3
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment gopay by phonr number?

So I cancelled my previous subscription so I can avoid autopay. Now I want to buy another plan, but I have to reinput my Gopay phone number. The thing is when I input my phone number, it would return back to the checkout screen and say that payment f...

  • Music Fan
  • So I cancelled my previous subscription so I can avoid autopay. Now I want to buy another plan, but I have to reinput my Gopay phone number. The thing is when I input my phone number, it would return...
  • Ivelina
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution No payment methods are being accepted

the person that listed this complaint indicated that they just had to keep trying. I am having the same problem. I had to cancel my bank card/visa and everytime I try to enter a new payment method it doesn't work. I have done all the things suggested...

  • Visitor
  • the person that listed this complaint indicated that they just had to keep trying.  I am having the same problem.  I had to cancel my bank card/visa and everytime I try to enter a new payme...
  • CryticalAce
  • Rising Star 3
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to get an Yearly Plan and add a 6 months Voucher

PlanPremiumCountryPortugalThree QuestionsI started with a kind of trial price for 4 months, which will end in the 5th September 2024.1. I now want to continue Premium but with an YEARLY plan. However I cannot see such option, but there was one a few ...

  • Regular
  • Plan Premium Country Portugal Three Questions I started with a kind of trial price for 4 months, which will end in the 5th September 2024. 1. I now want to continue Premium but with an YEARLY p...
  • Yordan
  • Moderator
  • 1277 Views
  • 5 replies
  • 1 likes
  • 1277 Views
  • 5 replies
  • 1 likes