Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145640 Views

69 replies

10 likes

Premium for Family
  • 145640 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90963 Views

89 replies

4 likes

  • 90963 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Spotify free premium trial scam BEWARE

I'd just like to share my experience with other people to avoid the same happening to anyone else. Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking the link I was sent to a legit looking page where I finished...

Casual Listener

I'd just like to share my experience with other people to avoid the same happening to anyone else.   Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking ...

Anime_KittyX3D

Newbie

18399 Views

8 replies

0 likes

  • 18399 Views
  • 8 replies
  • 0 likes

Superuser Contribution Premium Duo problem with new member

Hi! I need help. I can't seem to add a member (my daughter) to my Duo plan. I've even deleted the account and created a new one. Still nothing. Our shared address is being rejected, even though we have the same address. I suspect the problem is that ...

Visitor

Hi! I need help. I can't seem to add a member (my daughter) to my Duo plan. I've even deleted the account and created a new one. Still nothing. Our shared address is being rejected, even though we ha...

Maria

Moderator

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Premium but Still Getting Ads – Not Acceptable

l am also getting ads during my playlists and they are full on. I dont get to listen to the full playlist because of it, I have paid for the premium which has gone from $13 Aud to $23. Big jump and then have to listen to ads, do I need to find anothe...

Visitor

l am also getting ads during my playlists and they are full on.  I dont get to listen to the full playlist because of it, I have paid for the premium which has gone from $13 Aud to $23.  Bi...

Maria

Moderator

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't activate KPN subscription

I have a paid subscription on Spotify Premium via KPN but I am not able to activate it on my PC. Does anyone know how to do this?

Visitor

I have a paid subscription on Spotify Premium via KPN but I am not able to activate it on my PC. Does anyone know how to do this?

Yordan

Moderator

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't accept visa gift card payment?

PlanFree/PremiumCountryNorth AmericaDeviceHP Laptop to ask, but I listen on a motorola phoneOperating SystemWindows 10 My Question or IssueThis is kind of confusing, so I feel like I need to explain a little.Every month, I use a different vanilla gif...

Casual Listener

Plan Free/Premium Country North America Device HP Laptop to ask, but I listen on a motorola phone Operating System Windows 10   My Question or Issue This is kind of confusing, so I fee...

3142zaedpqwaytp47rhj

Casual Listener

21241 Views

15 replies

1 likes

  • 21241 Views
  • 15 replies
  • 1 likes

Solved!!Superuser Contribution 12month premium special offer

PlanPremiumCountryIndia im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also another like "299rs/month after the offer period". what exactly is...

Casual Listener

Plan Premium Country India   im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also ...

Kamal5

Regular

34540 Views

64 replies

0 likes

  • 34540 Views
  • 64 replies
  • 0 likes

Support of Joe Rogan, AI, and selling user data forces me to close my 12 year old spotify account

I am cancelling my longtime account and moving to Tidal due to:- Spotify's continued support of racist, misogynist, anti-vaxxer, and top spreader of misinformation Joe Rogan and his podcast.- Spotify's overuse of AI to the ridiculous extent of fake a...

Visitor

I am cancelling my longtime account and moving to Tidal due to: - Spotify's continued support of racist, misogynist, anti-vaxxer, and top spreader of misinformation Joe Rogan and his podcast. - Spo...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

Ten Hour Top Up disappeared

PlanPremiumCountryUsaDeviceiPhone 14Operating SystemiOS 18.6.2 My Question or IssueMy 15 audiobook hours ran out and I got a message that I could continue listening with my remaining top up hours. I recently checked and I had 9 hours left. It just no...

Visitor

Plan Premium Country Usa Device iPhone 14 Operating System iOS 18.6.2   My Question or Issue My 15 audiobook hours ran out and I got a message that I could continue listening with my r...

Billy-J

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Verified Student ID but doesn't allow me to buy Premium

Earlier today, I used my Student ID for my Spotify account and got it verified. Upon trying to purchase Premium Student, it says that my payment failed. I've quadruple checked that the details are correct and that my account country is Canada. I try ...

Casual Listener

Earlier today, I used my Student ID for my Spotify account and got it verified. Upon trying to purchase Premium Student, it says that my payment failed. I've quadruple checked that the details are co...

TheGamerKenny

Casual Listener

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cobro indebido

Tengo una cuenta premium familiar y se me está cargado a mi cuenta un cobro extra de nombre spotify stockholm de 5.22 dolares, llevo el registro que hace dos meses se produce esto necesito que que solucionen y me devuelvan el cargo a mi targeta

Newbie

Tengo una cuenta premium familiar y se me está cargado a mi cuenta un cobro extra de nombre spotify stockholm de 5.22 dolares, llevo el registro que hace dos meses se produce esto necesito que que so...

Bitass

Visitor

10198 Views

10 replies

0 likes

  • 10198 Views
  • 10 replies
  • 0 likes

No access to Hulu on Roku

For several years, I have been enrolled in a premium subscription with access to Hulu. Since Hulu became a part of Disney Plus, I no longer have access via my TV app, Roku. The Hulu logo has been removed and replaced by Disney Plus, for which I am re...

Casual Listener

For several years, I have been enrolled in a premium subscription with access to Hulu. Since Hulu became a part of Disney Plus, I no longer have access via my TV app, Roku. The Hulu logo has been rem...

ribezaz

Spotify Star

374 Views

1 replies

1 likes

  • 374 Views
  • 1 replies
  • 1 likes

Cancel account without log in details?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy 13 year old son has set up a free trial and is being charged every month. I've just found ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My 13 y...

ribezaz

Spotify Star

198 Views

1 replies

1 likes

  • 198 Views
  • 1 replies
  • 1 likes

Cancellation

How long in advance do I need to cancel my subscription to ensure that I dont get charged the next premium?

Visitor

How long in advance do I need to cancel my subscription to ensure that I dont get charged the next premium?  

Jose_M

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link Spotify to Patreon

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Vasil

Moderator

11833 Views

8 replies

0 likes

  • 11833 Views
  • 8 replies
  • 0 likes

Superuser Contribution Is it possible to change the payment method from Google Play to PayPal?

I currently pay for my subscription via Google Play. When I click on "Manage subscription", this is also displayed. However, I have no option to switch to a different payment method. I would like to pay my subscription directly via PayPal.Is there a ...

Visitor

I currently pay for my subscription via Google Play. When I click on "Manage subscription", this is also displayed. However, I have no option to switch to a different payment method. I would like t...

MihailY

Moderator

4694 Views

5 replies

1 likes

  • 4694 Views
  • 5 replies
  • 1 likes

Premium Disappeared

Premium Individual Premium India Redmi 11 Prime Android My Spotify premium disappeared out of nowhere, which I had paid for through SBI bank, After the Disappearance of my Spotify premium, my account started looking like the content I had were delete...

Casual Listener

Premium Individual Premium India   Redmi 11 Prime Android My Spotify premium disappeared out of nowhere, which I had paid for through SBI bank, After the Disappearance of my Spotify ...

Clinton1313croatia

Visitor

923 Views

4 replies

0 likes

  • 923 Views
  • 4 replies
  • 0 likes

I’m so **bleep**, I bought premium but I don’t have premium privliges

I bought premium online and it won’t let me change the music telling me to buy premium when I just did. I’m upset that’s money spent, and I really don’t have time for this PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...

Casual Listener

I bought premium online and it won’t let me change the music telling me to buy premium when I just did. I’m upset that’s money spent, and I really don’t have time for this  Plan Free/Premium ...

Luan

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Re: paying 3 spotify premium subscriptions when I only have one subscription. Have I been hacked

Hey @aneeshore, thanks for reaching out to the Community! I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.To prevent this from happening in the future, there are many measures you...

Spotify Star

Spotify Star

Hey @aneeshore, thanks for reaching out to the Community! I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. To prev...

aneeshore

Visitor

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for audiobooks whilst being the main member in my Premium account

PlanPremiumCountryCanada My Question or IssueHello all, I've just been charged 134,77 CAN $ for audiobooks, even though I'm the primary beneficiary of my Premium account. I've learned today that I have a limited amount of hours per month, but I don't...

Visitor

Plan Premium Country Canada   My Question or Issue Hello all,    I've just been charged 134,77 CAN $ for audiobooks, even though I'm the primary beneficiary of my Premium acco...

MihailY

Moderator

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes