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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4316 Views
  • 23 replies
  • 2 likes
  • 4316 Views
  • 23 replies
  • 2 likes

Superuser Contribution I was triple charged

I was charged twice on 8/12/2023 by 6:41PM WAT and charged again on 10/12/2023 by 1:16PM WAT. How do I go about getting my refund?

  • Visitor
  • I was charged twice on 8/12/2023 by 6:41PM WAT and charged again on 10/12/2023 by 1:16PM WAT. How do I go about getting my refund?
  • Lyubka
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Can't switch to Duo

PlanPremiumCountryUS DeviceGalaxy A20, Moto G Stylus, Desktop My Question or IssueWe cannot switch either of our accounts from premium individual to premium duo. When we try (on any device) we get an error message "Oops! Something went wrong. Please ...

  • Newbie
  • Plan Premium Country US   Device Galaxy A20, Moto G Stylus, Desktop   My Question or Issue We cannot switch either of our accounts from premium individual to premium duo. When we t...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

How to cancel free trial

I want to cancel my subscription

  • Visitor
  • I want to cancel my subscription
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

How to take over my deceased partners account?

My Question or Issue Hi, My partner died on September 9. Our Spotify account was registered on him. I have since added my own payment details, because I somehow want to keep the account. I. e, the account is still working. However, my partners email ...

  • Newbie
  •   My Question or Issue   Hi,    My partner died on September 9.    Our Spotify account was registered on him.    I have since added my own payment det...
  • Anyk17
  • Rising Star 1
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Price Notifications Premium instead of Duo

It is really annoying that I cannot even chat with a support member anymore or I cannot easily find an access to the support chat but have to post a public message for it. Hate that. However, I still get messages that my "family plan" subscription in...

  • Visitor
  • It is really annoying that I cannot even chat with a support member anymore or I cannot easily find an access to the support chat but have to post a public message for it. Hate that.   H...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

I was charged for subscription with no premium afterwards

Hi, I tried to pay for my Premium subscription with PayPal, but I was charged with no access to premium afterwards. Can you please help me to resolve this issue?PlanFree/PremiumCountryQatarDevice(PC)Operating System(Windows 10) My Question or Issue

  • Casual Listener
  • Hi, I tried to pay for my Premium subscription with PayPal, but I was charged with no access to premium afterwards. Can you please help me to resolve this issue? Plan Free/Premium Country Qatar ...
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Back to Premium (Individual) but want a Duo

PlanFreeCountryItalyDeviceiPhone 13, ipadOperating SystemiOS 14 My Question or IssueI'm currently a free user and I had a Premium Individual until April 2023.I would like to reactivate the Premium Individual with the special offer of 3 months at the ...

  • Newbie
  • Plan Free Country Italy Device iPhone 13, ipad Operating System iOS 14   My Question or Issue I'm currently a free user and I had a Premium Individual until April 2023. I would like t...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Paying for premium but not receiving premium

PlanFree/PremiumCountryusaDevicesamsung s22Operating System Android Oreo, My Question or IssueI have an automatic payment to spoyify but recently I'm getting ads and other restrictions on the app.

  • Casual Listener
  • Plan Free/Premium Country usa Device samsung s22 Operating System  Android Oreo,    My Question or Issue I  have an automatic payment to spoyify but recently I'm ge...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Spotify gift subscription options for teenage nieces

My sister has asked me to look in to ad-free Spotify subscriptions for my nieces. There appear to be (higher education) student plans, but no school aged plans without them being on a family plan. Do such subscriptions exist ?

  • Newbie
  • My sister has asked me to look in to ad-free Spotify subscriptions for my nieces.  There appear to be (higher education) student plans, but no school aged plans without them being on a family pl...
  • Anyk17
  • Rising Star 1
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution When my family member tries to enter out address, it says please try again

Me and my sister live at the same address. I just bought Premium Duo and sent her the link to join on email. Whenever she gets to the address verification part, there is an error message on the screen that says "There was a problem please try again l...

  • Newbie
  • Me and my sister live at the same address. I just bought Premium Duo and sent her the link to join on email. Whenever she gets to the address verification part, there is an error message on the scree...
  • ludwiglövström
  • Visitor
  • 535 Views
  • 18 replies
  • 3 likes
  • 535 Views
  • 18 replies
  • 3 likes

Card not on account keeps getting charged for Subscription.

PlanPremiumCountryUnited States Deviceall of them? Operating SystemAndriod and Windows11 My Question or IssueI used a different payment method for one month of my Premium Subscription. After that month i deleted the payment method. After deleting the...

  • Newbie
  • Plan Premium Country United States  Device all of them?  Operating System Andriod and Windows11   My Question or Issue I used a different payment method for one month of my P...
  • KatesHere
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Restore purchase

PlanPremium My Question or IssueI purchased a premium plan at Sep 8th that was valid until Jan 8. Last night I was listening on Spotify while driving on the road and my internet connection was unstable, after I reached home, Spotify asked me to updat...

  • Casual Listener
  • Plan Premium   My Question or Issue I purchased a premium plan at Sep 8th that was valid until Jan 8. Last night I was listening on Spotify while driving on the road and my internet connecti...
  • Maxim
  • Spotify Star
  • 118 Views
  • 3 replies
  • 0 likes
  • 118 Views
  • 3 replies
  • 0 likes

I was told I'll be charged Rs 299 but I'm being charged Rs 424.

Plan IndividualFree/Premium PremiumCountry PakistanDevice( Samsung Galaxy A73)Operating System(Android VERSION 13) My Question or IssueI have individual plan and my subscription fee is Rs299. But I have been charged Rs.424. I just want to know why? I...

  • Visitor
  • Plan Individual Free/Premium Premium Country Pakistan Device ( Samsung Galaxy A73) Operating System (Android VERSION 13)   My Question or Issue I have individual plan and my subscript...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Can I please stop getting ads as premium?

Your hulu ad is incredibly annoying. I have been paying premium for a few years because I do not like ads. I closed the pop up about 3-5 times already and I am very close to canceling spotify since you keep posting that garbage ad on my play list. I ...

  • Newbie
  • Your hulu ad is incredibly annoying. I have been paying premium for a few years because I do not like ads.  I closed the pop up about 3-5 times already and I am very close to canceling spot...
  • Ricks1048
  • Visitor
  • 261 Views
  • 2 replies
  • 2 likes
  • 261 Views
  • 2 replies
  • 2 likes

Superuser Contribution yearly Spotify Duo membership

Is there a way to purchase a Spotify Duo membership for the year vs only paying month by month?

  • Visitor
  • Is there a way to purchase a Spotify Duo membership for the year vs only paying month by month?
  • Vasil
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Premium account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Luke
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes