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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76466 Views
  • 27 replies
  • 5 likes
  • 76466 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43422 Views
  • 19 replies
  • 2 likes
  • 43422 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31469 Views
  • 17 replies
  • 3 likes
  • 31469 Views
  • 17 replies
  • 3 likes

Superuser Contribution Cancel subscription podcast

i made a subscription for a podcast show called through anchor, but how do I cancel the subscription??

  • Visitor
  • i made a subscription for a podcast show called through anchor, but how do I cancel the subscription??
  • Vasil
  • Moderator
  • 1076 Views
  • 1 replies
  • 0 likes
  • 1076 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have bought Spotify Premium 5 times and didn't recieve anything.

So i have a free month of Premium to claim and i have bought the Basic pack 5 times, i can skip unlimited times and my Spotify music is Ad free but i can't change my audio quality etc.

  • Visitor
  • So i have a free month of Premium to claim and i have bought the Basic pack 5 times, i can skip unlimited times and my Spotify music is Ad free but i can't change my audio quality etc.
  • MihailY
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution 4mos free philippines

My current plan is premium individual and saw an ad that says 4 mos free how does that work if I already pay monthly? I tried to read the T&C and it's kind of vague. and why does spotify lack customer service? is it really hard to ask or talk to some...

  • Visitor
  • My current plan is premium individual and saw an ad that says 4 mos free how does that work if I already pay monthly? I tried to read the T&C and it's kind of vague. and why does spotify lack cus...
  • Lyubka
  • Moderator
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify asking me to renew my subscription every time I open the app

Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t like this before. It’s so annoying.

  • Visitor
  • Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t lik...
  • Stopspammingmespotif
  • Casual Listener
  • 667 Views
  • 3 replies
  • 2 likes
  • 667 Views
  • 3 replies
  • 2 likes

Superuser Contribution Why can't I renew my subscription?

I recently tried to renew my subscription after it has been paused but every time would fail. My card has enough funds and I have made many payments on this card before but now it won't work. And now the section to insert card details doesn't even sh...

  • Visitor
  • I recently tried to renew my subscription after it has been paused but every time would fail. My card has enough funds and I have made many payments on this card before but now it won't work. And no...
  • Lyubka
  • Moderator
  • 264 Views
  • 5 replies
  • 2 likes
  • 264 Views
  • 5 replies
  • 2 likes

Superuser Contribution songs won’t play

when i press on the song it won’t play and i have premium so it should work…

  • Visitor
  • when i press on the song it won’t play and i have premium so it should work…
  • Jose_M
  • Spotify Star
  • 2943 Views
  • 1 replies
  • 0 likes
  • 2943 Views
  • 1 replies
  • 0 likes

i canceled free plan the day i got it, they still took $10 out of my bank?

i did the 30 day free plan and about a hour later i canceled it due to it didn't do what i wanted it to do for my mp3 player so i canceled it because there was no use for it. i did that a few days ago and this morning at 2:20 something i looked in my...

  • Visitor
  • i did the 30 day free plan and about a hour later i canceled it due to it didn't do what i wanted it to do for my mp3 player so i canceled it because there was no use for it. i did that a few days ag...
  • Jose_M
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

I paid for premium yet still can't access premium features

The amount of Rs 179 for Premium Family is already debited from my account yet I lost my premium subscription.

  • Visitor
  • The amount of Rs 179 for Premium Family is already debited from my account yet I lost my premium subscription.
  • Not applicable
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

why can't I find premium annual plans?

im planning to extend my plan, but I can find only monthly payment option. im not interested on monthly plan. please help to get annual plan

  • Visitor
  • im planning to extend my plan, but I can find only monthly payment option. im not interested on monthly plan. please help to get annual plan
  • Prague
  • Composer
  • 111 Views
  • 1 replies
  • 2 likes
  • 111 Views
  • 1 replies
  • 2 likes

Can i get a refund

I canceled before the renewal and was still charged can i get my money back?

  • Visitor
  • I canceled before the renewal and was still charged can i get my money back?
  • Prague
  • Composer
  • 2640 Views
  • 1 replies
  • 1 likes
  • 2640 Views
  • 1 replies
  • 1 likes

Student plus hulu

I have a student account and cant login to my hulu. It asks me to buy another subscription for hulu instead of using my spotify+hulu information. How do I fix this? As I'm already using hulu before just fine. PlanStudent PremiumCountryUsaDevice(iPhon...

  • Visitor
  • I have a student account and cant login to my hulu. It asks me to buy another subscription for hulu instead of using my spotify+hulu information. How do I fix this? As I'm already using hulu before j...
  • Prague
  • Composer
  • 1265 Views
  • 1 replies
  • 1 likes
  • 1265 Views
  • 1 replies
  • 1 likes

no puedo contratar un plan

quiero contratar un plan duo, pero no puedo hacerlo

  • Visitor
  • quiero contratar un plan duo, pero no puedo hacerlo
  • Bittencourt
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

I have changed my phone but my premium account has not come over. I do n

My spotify account is on my old phone. I no longer have access to my old email account that the original account was set up on and I have forgotten my password. How can I transfer or cancel

  • Casual Listener
  • My spotify account is on my old phone. I no longer have access to my old email account that the original account was set up on and I have forgotten my password. How can I transfer or cancel
  • TreyAnastasio
  • Spotify Star
  • 793 Views
  • 1 replies
  • 0 likes
  • 793 Views
  • 1 replies
  • 0 likes

premium gone

im suscribe to spotify premium starting last feb28,2023. then next payment will be on march. then when i open my spotify today im not on premium anymore. i have the receipt that i paid last feb 28,2023 tho.

  • Visitor
  • im suscribe to spotify premium starting last feb28,2023. then next payment will be on march. then when i open my spotify today im not on premium anymore. i have the receipt that i paid last feb 28,20...
  • Bittencourt
  • Spotify Star
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes