Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 123710 Views
- 81 replies
- 10 likes
- 123710 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14771 Views
- 27 replies
- 2 likes
- 14771 Views
- 27 replies
- 2 likes
I have done my premium payment but app doesn't showing up receipt
I have purchased my premium membership but app is not working as premium
- I have purchased my premium membership but app is not working as premium
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- Moderator
- 2045 Views
- 38 replies
- 0 likes
- 2045 Views
- 38 replies
- 0 likes
Superuser Contribution Card payment method keep loading indefinitely
PlanFree/PremiumCountryEcuador My Question or IssueThe card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same with any plan, and it happens with my pc and my smartphone. I've been trying ...
- Plan Free/Premium Country Ecuador My Question or Issue The card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same w...
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- Moderator
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Superuser Contribution Hi, I rejoined Spotify yesterday and paid by CC and I am not getting servic
Just playing random music radio
- Just playing random music radio
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- Moderator
- 103 Views
- 1 replies
- 0 likes
- 103 Views
- 1 replies
- 0 likes
Solved!! Does topping up stack?
Hello, I'm currently on an annual plan (nonrecurring) and it ends on 29/01/2025. I wanted to know if I were to top up again today for another 12 months will I have premium till 29/01/2026 or 10/11/2025. Basically, what I want to know is if topping up...
- Hello, I'm currently on an annual plan (nonrecurring) and it ends on 29/01/2025. I wanted to know if I were to top up again today for another 12 months will I have premium till 29/01/2026 or 10/11/20...
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- Spotify Star
- 253 Views
- 3 replies
- 0 likes
- 253 Views
- 3 replies
- 0 likes
I just got an advert between podcasts on premium
Between two podcasts I got an advert that was a video advert for another podcast, I quickly skipped without thinking, but that obviously just skipped to the next podcast in my playlist.Why on earth have I got video ads between podcasts when I'm payin...
- Between two podcasts I got an advert that was a video advert for another podcast, I quickly skipped without thinking, but that obviously just skipped to the next podcast in my playlist. Why on ear...
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- Spotify Star
- 242 Views
- 3 replies
- 0 likes
- 242 Views
- 3 replies
- 0 likes
I want to renew my "Family Premium"subscription for one year
PlanFamily PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue:I want to renew my above said plan for one year while the system shows only monthly renewa...
- Plan Family Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I wa...
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- Spotify Star
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
Superuser Contribution Playing Family Premium on multiple devices
Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated.We've now got four accounts set up on the Family Premium, two as adul...
- Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated. We've now got ...
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- Not applicable
- 1097 Views
- 7 replies
- 0 likes
- 1097 Views
- 7 replies
- 0 likes
Change country location on signup
I am traveling and want to upgrade to premium, but the system is locking me to the currency of the country I am currently traveling in, and not to the currency of my home country and bank account.
- I am traveling and want to upgrade to premium, but the system is locking me to the currency of the country I am currently traveling in, and not to the currency of my home country and bank account.
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
My Spotify Subscription
Last year I was charget 300rs for 1 year, now i am getting an offer of 1189rs for any year, which is almost 4x amount, of what I paid last year, kindly lower the amount and offer a vetter deal, need a better deal to continue using this platform or by...
- Last year I was charget 300rs for 1 year, now i am getting an offer of 1189rs for any year, which is almost 4x amount, of what I paid last year, kindly lower the amount and offer a vetter deal, need ...
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- Spotify Star
- 105 Views
- 1 replies
- 0 likes
- 105 Views
- 1 replies
- 0 likes
Premium subsciption - country and card do not match
I live in the USA for most of the year now but I have always lived in France and paid my premium with my french account before. I had to switch cards and now it won't let me re activate my premium.1. I try to pay and it says country and card do not m...
- I live in the USA for most of the year now but I have always lived in France and paid my premium with my french account before. I had to switch cards and now it won't let me re activate my premium. ...
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- Spotify Star
- 131 Views
- 2 replies
- 0 likes
- 131 Views
- 2 replies
- 0 likes
Superuser Contribution My duo plan is canceled because I am in a different country than my account is opened.
I am at holiday at the Greece for the last 32 days. And on Sunday, (2 days after today) I'll be back to Turkey. My 2-years duo plan is canceled because of I am a different country that my account is opened. And now I can not use any of app on desktop...
- I am at holiday at the Greece for the last 32 days. And on Sunday, (2 days after today) I'll be back to Turkey. My 2-years duo plan is canceled because of I am a different country that my account is ...
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- Not applicable
- 2790 Views
- 52 replies
- 14 likes
- 2790 Views
- 52 replies
- 14 likes
I'm a minor and I signed up for Spotify premium and I want to cancel it so
Can you please refund me the a 11.99 to my bank account please
- Can you please refund me the a 11.99 to my bank account please
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- Spotify Star
- 119 Views
- 2 replies
- 0 likes
- 119 Views
- 2 replies
- 0 likes
Will my subscription be cancelled if I change the payment method?
PlanStudent PremiumMy Question or IssueI have a subscription purchased through a google pay. It would be more convenient for me if I were paying through paypal. So I want to change payment method but I don't know if my current subscription will be ca...
- Plan Student Premium My Question or Issue I have a subscription purchased through a google pay. It would be more convenient for me if I were paying through paypal. So I want to change pa...
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- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Superuser Contribution Going from Family Premium to Student Premium
We no longer have a need fro the family plan, my son is the only one still using spotify so I wanted to change him to the Student Premium. I didn't realize by verifying him as a student before cancelling our family plan would mess anything up, but it...
- We no longer have a need fro the family plan, my son is the only one still using spotify so I wanted to change him to the Student Premium. I didn't realize by verifying him as a student before cancel...
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- Not applicable
- 625 Views
- 2 replies
- 0 likes
- 625 Views
- 2 replies
- 0 likes
Can I get my money back because I have no money?
So I tried the free trial and I forgot it's due today to cancel. And Spotify took my money, can I have them back, because I don't have any money. I haven't used the app
- So I tried the free trial and I forgot it's due today to cancel. And Spotify took my money, can I have them back, because I don't have any money. I haven't used the app
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- Spotify Star
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
Premium plan cancelled but still being charged for 4 months!
PlanFree/PremiumCountryAustraliaDeviceIphone 13My Question or IssueI've canceled my premium plan in April and since switched back to free plan however just noticed I still have been charged for 4 months!! Please can you help me to get the refund?
- Plan Free/Premium Country Australia Device Iphone 13 My Question or Issue I've canceled my premium plan in April and since switched back to free plan however just noticed I still have been cha...
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- Not applicable
- 216 Views
- 2 replies
- 0 likes
- 216 Views
- 2 replies
- 0 likes
Buy student subscription for Christmas present
PlanFree/PremiumCountryIrelandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs it possible to buy a student subscription as a Christmas gift?
- Plan Free/Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is it ...
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
No Option for Extending Family Subscription
Hello, I have a family plan subscription expiring in next 2 weeks. I checked under subscription and so on but i do not find any option to extend the subscription. On the plan page it shows Family Plan as current subscription but there are not option ...
- Hello, I have a family plan subscription expiring in next 2 weeks. I checked under subscription and so on but i do not find any option to extend the subscription. On the plan page it shows F...
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- Spotify Star
- 209 Views
- 4 replies
- 0 likes
- 209 Views
- 4 replies
- 0 likes
Can’t join a duo plan: unknown problem
When I enter and confirm my address a screen is shown that says “ There was a problem Please try again later.” With no other information. Frustrating as we’re paying way more than we need to for Spotify (Duo + my individual premium) until I can join
- When I enter and confirm my address a screen is shown that says “ There was a problem Please try again later.” With no other information. Frustrating as we’re paying way more than we need to for Spot...
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- Spotify Star
- 179 Views
- 2 replies
- 0 likes
- 179 Views
- 2 replies
- 0 likes
Spotify wrapped and Premium Duo
My husband and I are just switching from individual premium memberships to a Premium Duo acct. However, with him now switching to the duo acct I created, will he still receive his Spotify wrapped next month??
- My husband and I are just switching from individual premium memberships to a Premium Duo acct. However, with him now switching to the duo acct I created, will he still receive his Spotify wrapped nex...
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- Spotify Star
- 389 Views
- 1 replies
- 0 likes
- 389 Views
- 1 replies
- 0 likes