Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128727 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56924 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231989 Views
144 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
204 Views
1 replies
0 likes
How can i change spotify premium plan to free?
How can i change spotify premium plan to free?
Spotify Star
1556 Views
1 replies
0 likes
I am being charged for something I didn't order
I am being charged for something I didn't order
Moderator
183 Views
1 replies
0 likes
I paid for my subscription on March 5th my account is on pause
I paid for my subscription on March 5th my account is on pause
Spotify Star
283 Views
1 replies
0 likes
I redeemed a gift card while in the 3 month free trial, that trial sees an end in 2 days, I want to know what will happen to the money in the card, will it automatically use it and give me another month?PlanFree Trial/PremiumUSA DeviceiPhone 14 ProOp...
I redeemed a gift card while in the 3 month free trial, that trial sees an end in 2 days, I want to know what will happen to the money in the card, will it automatically use it and give me another mo...
Spotify Star
238 Views
1 replies
0 likes
I have a gift card for 3 months … why cant i add it to my account? do i need to cancel my subscription first
I have a gift card for 3 months … why cant i add it to my account? do i need to cancel my subscription first
Spotify Star
178 Views
1 replies
0 likes
PlanPremiumCountryAzerbaijanDevice(iPhone 16 pro)Operating System(iOS 18.3.2) My Question or IssueI renewed my Spotify premium package on the 5th of the month, but I am still being asked to pay.
Plan Premium Country Azerbaijan Device (iPhone 16 pro) Operating System (iOS 18.3.2) My Question or Issue I renewed my Spotify premium package on the 5th of the month, but I am still...
Spotify Star
213 Views
1 replies
0 likes
PlanStudentCountryIreland, changing to UK DevicePixel 7 Pro My Question or IssueMy payment failed so I want to switch to a card that is issued in the UK, however when I try and change the country it asks me to pay the full premium rate, whereas I sho...
Plan Student Country Ireland, changing to UK Device Pixel 7 Pro My Question or Issue My payment failed so I want to switch to a card that is issued in the UK, however w...
Spotify Star
187 Views
1 replies
1 likes
I signed up for Premium but phone kept logging in to old free account. Had to cancel and resubscribe and as a result, Spotify thinks I have already used my free 2 month trial even though I have not.
I signed up for Premium but phone kept logging in to old free account. Had to cancel and resubscribe and as a result, Spotify thinks I have already used my free 2 month trial even though I have not.
Moderator
194 Views
1 replies
0 likes
Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped doing this? Thanks.
Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped...
Newbie
1832 Views
4 replies
1 likes
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sure I’ve checked support articles and also had a ticket open through Fold but they cou...
Plan Premium Country USA Device iPhone 11 Operating System iOS 18 My Question or Issue I bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sur...
Spotify Star
201 Views
1 replies
1 likes
PlanPremium, recently switched to Premium DuoCountryCzechiaDeviceDesktop PC, Samsung Galaxy S21 FEOperating SystemWindows 10, Android 14 My Question or IssueMe and my brother are trying to get together into a Spotify Duo subscription, but due to a mi...
Plan Premium, recently switched to Premium Duo Country Czechia Device Desktop PC, Samsung Galaxy S21 FE Operating System Windows 10, Android 14 My Question or Issue Me and my brother...
Spotify Star
213 Views
1 replies
0 likes
PlanI have Free plan that will change to Premium individual tomorrow 21 March 2025. CountryPortugal Device(iPhone SE)Operating SystemiOS 15.4 Current: iOS 18.3.2 My Question or IssueI want to change plan to Premium Duo, starting tomorrow and I'm unab...
Plan I have Free plan that will change to Premium individual tomorrow 21 March 2025. Country Portugal Device (iPhone SE) Operating System iOS 15.4 Current: iOS 18...
Spotify Star
169 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought a premium plan for Spotify Colombia using the Nequi app, but the plan doesn't activate.
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bo...
Spotify Star
207 Views
1 replies
0 likes
PlanPremium DuoCountryBrasilDevice(iPhone 16, iPhone SE 2022)Operating SystemN/A.) My Question or IssueTemos uma assinatura Duo e recebemos um e-mail da Spotify para verificar o endereço. Ambos informamos o mesmo endereço e a aplicação afirma que os ...
Plan Premium Duo Country Brasil Device (iPhone 16, iPhone SE 2022) Operating System N/A.) My Question or Issue Temos uma assinatura Duo e recebemos um e-mail da Spotify para ...
Spotify Star
149 Views
1 replies
0 likes
The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I dont know what to do cause it was my first time using premium a...
The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I don...
Spotify Star
250 Views
1 replies
0 likes
My Question or Issue I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ?
My Question or Issue I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ? 🙂
Casual Listener
446 Views
4 replies
0 likes
PlanPremium IndividualCountryUnited States My Question or IssueSo I was looking at the billing and noticed that I am being billed $12.95 and not the rate on the website, $11.99). Some of the extra charge is sales tax which makes it $12.47, but I am g...
Plan Premium Individual Country United States My Question or Issue So I was looking at the billing and noticed that I am being billed $12.95 and not the rate on the website, $11....
Spotify Star
475 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
179 Views
1 replies
0 likes
PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...
Plan Free/Premium , trying to have Duo subscription Country Fr Device iPhone SE Operating System iOS 18.1 My Question or Issue Hello ! I’m trying to jo...
Moderator
507 Views
3 replies
0 likes
