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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5299 Views
  • 23 replies
  • 2 likes
  • 5299 Views
  • 23 replies
  • 2 likes

Your payment method and country don't match

I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.

  • Regular
  • I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.
  • Luan
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problème d'inscription avec identifiants Bouygues Télécom à Spotify Premium

Bonjour Je ne parviens pas à m'inscrire avec les identifiants de Bouygues Télécom chez qui j'ai souscris à l'abonnement Premium. L'application m identifie comme un abonnement gratuit avec de la publicité Bouygues Télécom m'a dit de vous contacter pou...

  • Newbie
  • ...a publicité  Bouygues Télécom m'a dit de vous contacter pour faire le nécessaire car de leur côté il est impossible de régler cet incident  D'avance merci  Cordialement 
  • Ivelina
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • OliverRC
  • Regular
  • 8582 Views
  • 36 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 8582 Views
  • 36 replies
  • 1 likes

Solved!! Duo invitation is not working

I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium and I'm trying to invite her. She has set her region to...

  • Regular
  • I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium an...
  • Not applicable
  • 777 Views
  • 13 replies
  • 0 likes
  • 777 Views
  • 13 replies
  • 0 likes

Superuser Contribution I subscribed for the 4 months free plan, but subscription ends in a month

I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.

  • Newbie
  • I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.
  • AlejaR
  • Moderator
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

I signed up for the premium plan on the website. Once I download the mobile

Once I downloaded the mobile app it does not recognize that I signed up for the premium subscription and keeps playing Spotify free

  • Visitor
  • Once I downloaded the mobile app it does not recognize that I signed up for the premium subscription and keeps playing Spotify free
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambié de telefono y no retoma mi plan premium

Cambié de celular pero con mi mismo número y misma cuenta y no retoma mi cuenta premium ni retoma mis playlists, que hago??

  • Newbie
  • Cambié de celular pero con mi mismo número y misma cuenta y no retoma mi cuenta premium ni retoma mis playlists, que hago??
  • Natalia13681
  • Visitor
  • 17712 Views
  • 10 replies
  • 1 likes
  • 17712 Views
  • 10 replies
  • 1 likes

Audiobooks - Purchased extra 10 hours and after less than 48 hours I'm being told I'm out of hours

PlanPremiumCountryAustraliaDevice(Samsung Galaxy 22 Ultra)Operating System(Android) My Question or IssueI purchased an extra 10 hours for Audiobooks but 48 hours later popup appears telling me I'm out of hours. There's no way I went through another 1...

  • Visitor
  • Plan Premium Country Australia Device (Samsung Galaxy 22 Ultra) Operating System (Android)   My Question or Issue I purchased an extra 10 hours for Audiobooks but 48 hours later popup ...
  • Luan
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

my payment failed after I've tried all the premium types it didn't work

it's not working, I've tried my card my sim card everything but it's not getting paid, it's say free plan, I've wanted to charge my premium plan and it's not charged

  • Visitor
  • it's not working, I've tried my card my sim card everything but it's not getting paid, it's say free plan, I've wanted to charge my premium plan and it's not charged
  • Luan
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Costi di chiusura di 49,99 euro

In una mail, Spotify mi comunica che il mio pagamento è stato rifiutato e che se non aggiorno i miei dati di pagamento entro il 10.02.2024 mi verranno addebitati costi di chiusura di 49,99 euro. Ma è possibile? Sul mio account risulta che il prossimo...

  • Visitor
  • In una mail, Spotify mi comunica che il mio pagamento è stato rifiutato e che se non aggiorno i miei dati di pagamento entro il 10.02.2024 mi verranno addebitati costi di chiusura di 49,99 euro. Ma è...
  • Vasil
  • Moderator
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Umzug von Deutschland nach Polen, Deutsches Konto bei der Bank

Die Eröffnung eines polnischen Bankkontos setzt voraus, dass eine Aufenthaltserlaubnis (bis zu 3 Jahren) erteilt wurde.Allein mit der Registrierung als Wohnsitz Polen gibt es kein polnisches Bankkonto!

  • Visitor
  • Die Eröffnung eines polnischen Bankkontos setzt voraus, dass eine Aufenthaltserlaubnis (bis zu 3 Jahren) erteilt wurde. Allein mit der Registrierung als Wohnsitz Polen gibt es kein polnisches Bankko...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

signed up for a premium subscription. but nothing has changed

PlanFree/PremiumCountry Device(iPhone 8+ios) signed up for a premium subscription. but nothing has changed

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8+ ios)   signed up for a premium subscription. but nothing has changed  
  • kaworu_bloodpaw
  • Roadie
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo not working for partner

PlanpremiumCountryCanadaDeviceiphone 11 & macbook air Operating SystemiOS My Question or IssueI switched to premium duo for me and my partner but his spotify still has the commercials and hes unable to access our playlists. If i'm paying for premium ...

  • Casual Listener
  • Plan premium Country Canada Device iphone 11 & macbook air  Operating System iOS   My Question or Issue I switched to premium duo for me and my partner but his spotify still h...
  • Worthy21
  • Visitor
  • 10519 Views
  • 17 replies
  • 0 likes
  • 10519 Views
  • 17 replies
  • 0 likes

Superuser Contribution Pourquoi je paye mon abonnement premium alors que j'ai un abonnement duo?

Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se faire rembourser ?

  • Visitor
  • Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se f...
  • Ivelina
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Revolut payment

Hi there, I am trying to use my Revolut card to make a purchase but it seems it doesn't work. The message I get says I need to change my country location, which is Romania. Any ideas?

  • Casual Listener
  • Hi there,   I am trying to use my Revolut card to make a purchase but it seems it doesn't work.   The message I get says I need to change my country location, which is Romania.   ...
  • user-removed
  • Not applicable
  • 82392 Views
  • 80 replies
  • 21 likes
  • 82392 Views
  • 80 replies
  • 21 likes

Superuser Contribution I have a 1 year subscription through a gift card. Can I change it to duo?

I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund on the remaining amount of money of my gift card?

  • Visitor
  • I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund ...
  • Joan
  • Moderator
  • 129 Views
  • 1 replies
  • 1 likes
  • 129 Views
  • 1 replies
  • 1 likes

Can someone explain this?

PlanPremiumCountryIndia I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?

  • Visitor
  • Plan Premium Country India       I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?  
  • Bittencourt
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Subscription

Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...

  • Visitor
  • Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...
  • Not applicable
  • 343 Views
  • 5 replies
  • 0 likes
  • 343 Views
  • 5 replies
  • 0 likes

Superuser Contribution hola buenas tardes eh recibido un pago de Spotify Stockholm SE

me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify Stockholm SE asociado a su tarjeta terminada en **** el día 27/01/2024 a las 20:11 ...

  • Visitor
  • me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify <Snip - Moderator Edit> Stoc...
  • Susan_GP
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes