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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59500 Views
  • 25 replies
  • 5 likes
  • 59500 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35420 Views
  • 19 replies
  • 2 likes
  • 35420 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26599 Views
  • 16 replies
  • 2 likes
  • 26599 Views
  • 16 replies
  • 2 likes

No Premium

Hello , I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is more than ten hours later ) the app still shows the upgrade...

  • Newbie
  • Hello ,  I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is m...
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months free premium issue

My Question or IssueHi,I got an email offering 3 months free, but it says I have already had a free trial. I don't think I have had any free trial. How do I check if I have already had the free trial?thanks

  • Visitor
  • My Question or Issue Hi, I got an email offering 3 months free, but it says I have already had a free trial. I don't think I have had any free trial. How do I check if I have already had the free t...
  • Vasil
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

subscription to premium

I'm trying to subscribe to premium solo, but it says that I'm "not eligible for this plan"? How can I subscribe then?!

  • Visitor
  • I'm trying to subscribe to premium solo, but it says that I'm "not eligible for this plan"? How can I subscribe then?!  
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Can I extend my premium after changing payment method to another country

I live in Turkey and a month ago I paid for a premium subscription for 1 year - until November 3, 2023. I paid the premium in Turkey. Now I have come to the USA and will stay here for 9 months. Yes, I know I can use premium in any country, but my que...

  • Casual Listener
  • I live in Turkey and a month ago I paid for a premium subscription for 1 year - until November 3, 2023. I paid the premium in Turkey.   Now I have come to the USA and will stay here for 9 mon...
  • Maxim
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

How to activate my Spotify gift card

My Question or Issue I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier did not activate it?

  • Newbie
  •     My Question or Issue  I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier ...
  • Adan3
  • Visitor
  • 12700 Views
  • 2 replies
  • 1 likes
  • 12700 Views
  • 2 replies
  • 1 likes

Superuser Contribution College Student under 18

So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and legally I'm considered a college student. Does anybody know...

  • Visitor
  •   So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and ...
  • music_maker
  • Visitor
  • 4160 Views
  • 6 replies
  • 3 likes
  • 4160 Views
  • 6 replies
  • 3 likes

Superuser Contribution No me reconoce las tarjetas

Plan: PremiumCountry: Argentina My Question or IssueSe vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarjetas, tanto credito (Visa y Mastercard) y debito (Visa)

  • Casual Listener
  • Plan: Premium Country: Argentina   My Question or Issue Se vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarje...
  • javidsilva
  • Visitor
  • 221 Views
  • 6 replies
  • 0 likes
  • 221 Views
  • 6 replies
  • 0 likes

Superuser Contribution spotify/hulu

se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very short promo but recently i missed a payment due to ...

  • Visitor
  • se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where if you had a spotify permium account you could get hulu for free and it was a very...
  • Dian
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i'm getting charge if i'm supposed to have 2 months free trial?

PlanPremiumCountryColombia Device(iPhone 13)Operating System(iOS 10) My Question or IssueI actived my premium plan starting november and the promo I got in the moment was two months spotify free, I supposed to get my first payment on January, why I'm...

  • Visitor
  •   Plan Premium Country Colombia   Device (iPhone 13) Operating System (iOS 10)   My Question or Issue I actived my premium plan starting november and the promo I got in the...
  • Alex
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit/Debit card is not supported for Indonesia as a payment method?

PlanPremiumCountryIndonesiaDevicePochophone F3Operating SystemAndroid My Question or IssueThe payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobile. I can't use Credit/Debit card? Is that expected?

  • Casual Listener
  • Plan Premium Country Indonesia Device Pochophone F3 Operating System Android   My Question or Issue The payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobil...
  • Dian
  • Moderator
  • 1027 Views
  • 15 replies
  • 0 likes
  • Credit Card
    paymentmethod
  • 1027 Views
  • 15 replies
  • 0 likes

Solved!! Do I have to pay for the Premium again after changing the region in the settings?

My Question or IssueI live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in the settings to USA and add an American payment method,...

  • Casual Listener
  • My Question or Issue I live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in th...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • country
    Premium
    region
  • 79 Views
  • 1 replies
  • 0 likes

Charged for subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution not able to use UPI for payment for premium

PlanFree rn but gonna upgrade laterCountryIndiaDeviceHP EliteDesk 800 G2 SFFOperating SystemWindows 10 My Question or IssueWhen I try to make a payment to spotify for the Premium Duo subscription, and select the UPI payment method, it is redirecting ...

  • Newbie
  • Plan Free rn but gonna upgrade later Country India Device HP EliteDesk 800 G2 SFF Operating System Windows 10   My Question or Issue When I try to make a payment to spotify for the Pre...
  • manas2
  • Newbie
  • 807 Views
  • 2 replies
  • 0 likes
  • 807 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Premium not working offline

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...

  • Newbie
  • II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this...
  • Tricia88
  • Visitor
  • 3123 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 3123 Views
  • 3 replies
  • 0 likes

Superuser Contribution my spotify wont stop asking me to update my payment

I used up my 3 free months and then joined a family plan. Everyone's spotify in the plan has been working great but mine won't stop telling me to update the payment. My roommate who made the family plan has shown me that they have been charged the 16...

  • Newbie
  • I used up my 3 free months and then joined a family plan. Everyone's spotify in the plan has been working great but mine won't stop telling me to update the payment. My roommate who made the family p...
  • Dian
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Money deducted from account but no premium

I opted for free premium, money deducted from my account ₹2 twice(2 transactions) and apps showing payment failure!! I got no premium plus 450 rupees gonna be auto debited from my account TWICE because I tried buying it 2 times!!! Please help. I have...

  • Visitor
  • I opted for free premium, money deducted from my account ₹2 twice(2 transactions) and apps showing payment failure!! I got no premium plus 450 rupees gonna be auto debited from my account TWICE becau...
  • HalfNathan
  • Gig Goer
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

6 month premium code

I have a code for 6 months premium but I dont know where to type it in. Can someone help me?

  • Visitor
  • I have a code for 6 months premium but I dont know where to type it in. Can someone help me?
  • HalfNathan
  • Gig Goer
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta prepaga UALA,MERCADO PAGO, BRUBANK. ARGENTINA. No aceptada

PlanFree/PremiumCountryArgentinaDeviceSamsung S9 plusOperating SystemAndroid 10 My Question or IssueYa el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, ahora intente pagar nuevamente y no me reconoce la tarde. intente con "MERCADO ...

  • Visitor
  • Plan Free/Premium Country Argentina Device Samsung S9 plus Operating System Android 10   My Question or Issue Ya el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, aho...
  • Dian
  • Moderator
  • 1567 Views
  • 4 replies
  • 1 likes
  • 1567 Views
  • 4 replies
  • 1 likes

Superuser Contribution Duo Subscription Not Showing

Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan which shouldn't be showing. Please help me get back...

  • Newbie
  • Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan ...
  • MihailY
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • Subscription Issue
  • 87 Views
  • 1 replies
  • 0 likes