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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48133 Views
  • 18 replies
  • 4 likes
  • 48133 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29956 Views
  • 19 replies
  • 2 likes
  • 29956 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20739 Views
  • 6 replies
  • 1 likes
  • 20739 Views
  • 6 replies
  • 1 likes

Superuser Contribution Cancelación y reembolso

Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta

  • Visitor
  • Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta
  • Jeremy
  • Moderator
  • 88 Views
  • 2 replies
  • 0 likes
  • 88 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify attempted a bank charge without permission

My bank reported an attempted charge to my account for Spotify. I did not approve and now my card has been locked. Not ideal. If this was Spotify attempting, this does not create a good customer experience nor excite me to come back to Spotify as a p...

  • Visitor
  • My bank reported an attempted charge to my account for Spotify.  I did not approve and now my card has been locked.  Not ideal.  If this was Spotify attempting, this does not create a ...
  • Alex
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Going from family subscription to solo or duo

I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs.I'm planning to move and start ny own solo or duo subscription. Will I be able to retain my vast library of playlists and liked...

  • Visitor
  • I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs. I'm planning to move and start ny own solo or duo subscription. Will I b...
  • Maxim
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

my spotify acc show me that I don't have duo sub, but I do

hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!

  • Visitor
  • hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!
  • Maxim
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • 34 Views
  • 1 replies
  • 0 likes

Switching subscriptions easily

Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?

  • Newbie
  • Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?
  • Maxim
  • Spotify Star
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

we are full time travelers couple and we would like to have duo account. is it possible?

PlanPremium duoCountryturkeyDevice(Samsung Galaxy s10+,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Premium duo Country turkey Device (Samsung Galaxy s10+, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 32 Views
  • 1 replies
  • 0 likes
  • 32 Views
  • 1 replies
  • 0 likes

I purchased spotify duo for my kids who both live at home. Now son can't jo

Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?

  • Visitor
  • Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Duo invite does not work. I keep getting an error message.

"There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried on all web browsers, and on my iPhone. He has sent t...

  • Casual Listener
  • "There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried o...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prepaid Visa Cards dont work anymore

PlanPremiumCountry canadaDevicelg G4)Operating Systemandroid My Question or Issue so ive tried two separate prepaid visas, neither have been accepted and i dont know why. doesnt tell me why, just says there was an error. this was working for the past...

  • Newbie
  • Plan Premium Country  canada Device lg G4) Operating System android   My Question or Issue  so ive tried two separate prepaid visas, neither have been accepted and i dont kno...
  • Alex
  • Moderator
  • 273 Views
  • 3 replies
  • 2 likes
  • 273 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Is the three months of free premium on Samsung promotion still active?

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A02sOperating SystemAndroid My Question or IssueI was going to sign up with the free three months Samsung promo on my new phone but I can't find the option any more, I have not yet had Spotify premium an...

  • Casual Listener
  • Plan Free/Premium Country USA Device Samsung Galaxy A02s Operating System Android   My Question or Issue I was going to sign up with the free three months Samsung promo on my new phone...
  • CMitchell317
  • Newbie
  • 885 Views
  • 4 replies
  • 0 likes
  • promotion
  • 885 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't join Premium Duo

PlanPremium DuoCountryUSADeviceGalaxy S9+, PCOperating SystemAndroid 10, Windows 10 My Question or IssueI have been trying for almost a month to join my husbands Duo account with no luck. I double and triple checked that our countries matched on our ...

  • Casual Listener
  •   Plan Premium Duo Country USA Device Galaxy S9+, PC Operating System Android 10, Windows 10   My Question or Issue I have been trying for almost a month to join my husbands Duo ...
  • AndresM
  • Moderator
  • 1385 Views
  • 11 replies
  • 2 likes
  • 1385 Views
  • 11 replies
  • 2 likes

Solved!! How can I change my subscription payment method?

PlanPremium My Question or IssueI am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?

  • Visitor
  • Plan Premium   My Question or Issue I am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?
  • ericmaty
  • Newbie
  • 97 Views
  • 1 replies
  • 1 likes
  • 97 Views
  • 1 replies
  • 1 likes

Premium subscription in Russia

PlanFree/PremiumCountryRussiaDevice(iPhone 11 Pro Max)Operating System(iOS 15) My Question or IssueI'm sorry for the situation between Russia and Ukraine, but why the users should suffer from this? I mean, I live in Russia, I want world peace. Music ...

  • Visitor
  •   Plan Free/Premium Country Russia Device (iPhone 11 Pro Max) Operating System (iOS 15)   My Question or Issue I'm sorry for the situation between Russia and Ukraine, but why the...
  • IngvarrRigel
  • Casual Listener
  • 251 Views
  • 5 replies
  • 3 likes
  • 251 Views
  • 5 replies
  • 3 likes

Superuser Contribution Por que não consigo cadastrar um novo cartão na forma de pagamento?

Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.

  • Visitor
  • Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.
  • Jeremy
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

PROBLEMI DI PAGAMENTO CON CARTA DI CREDITO

Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento.Cercando di mettere la carta per il periodo di prova esce questo come riso...

  • Newbie
  • Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento. Cercando di mettere l...
  • Ger12
  • Visitor
  • 1716 Views
  • 7 replies
  • 1 likes
  • 1716 Views
  • 7 replies
  • 1 likes

Superuser Contribution Why am I being charged $10.59 monthly for free account ?

I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Did this start the recurring charge ? How can I rectif...

  • Visitor
  • I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Di...
  • Alex
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

How do I cancel a podcast subscription?

I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99.I wish to cancel the podcast subscription but I don’t know how

  • Visitor
  • I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99. I wish to cancel the podcast subscription but I don’t know how
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Env: prod