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Won't accept visa gift card payment?

Won't accept visa gift card payment?

pkokei

Plan

Free/Premium

Country

North America

Device

HP Laptop to ask, but I listen on a motorola phone

Operating System

Windows 10

 

My Question or Issue

This is kind of confusing, so I feel like I need to explain a little.

Every month, I use a different vanilla gift card to pay for Spotify. I don't have a credit card since I'm still a student. I always have problems with getting Spotify to accept my gift card. I always buy a visa card so I can pay for everything else I need, and I can never find Spotify gift cards where I live.

I tried hooking it up with PayPal and I tried the trick where you open it in incognito and reenter everything. I tried waiting a few hours to try again and then I tried waiting multiple days. I tried getting a different gift card, but it still doesn't work. I don't know what to do.

Sorry if this wastes anyone's time, or if someone has already asked. I'm going to continue looking for a solution.

Reply
7 Replies

Novy

Hey there @pkokei,

 

Thanks for reaching out here in the Community, and welcome!

 

Keep in mind that in order to be able to use a card to purchase a Spotify subscription, it's necessary that the card meets the requirements listed in this support article. 

 

If you're still having issues after this, we'd suggest reaching out directly to your payment provider for further help. 

 

If anything else comes up, the Community will be here.

 

Cheers!

NovyModerator
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pkokei

Found out that the reason it won't accept it is that I needed to make an in-store purchase, which seems extremely stupid to me. Now I have to add extra to my card every time.

Musiclistener7

Do all type of gift cards need to make an in-store purchase for Spotify or is it specially to your card?

Vasil

Hey @Musiclistener7,

 

Thanks for joining the thread!
Could you let us know what it exactly is that you want to achieve :?
What kind of card are you trying to use and for which subscription type?

We'll be on the lookout for your response 🙂
Cheers!

VasilModerator
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danegordo

I am having the exact same issue with the payment option too. I’m using Freemium at the moment, but want to get the 3 month offer before it runs out. Issue is that it’s not accepting my prepaid Visa gift card as a payment option, even though you can use them for Spotify Premium payment. A fast reply would be very helpful.

Eni

Hey @danegordo

 

Thanks for reaching out about this here in the Community. 

 

In order to pay for the Premium subscription, you need to use a payment method  which meets the following requirements. Payment methods vary across markets - you can find the ones available in your market here. Additionally, keep in mind that most of our offers can be only activated by using a recurring payment method.

 

On another note, we'd recommend waiting 24 hours from your last attempt before trying again to see if that makes the difference. 

 

If you're still having issues afterwards, could you send us a screenshot of the error message you're getting? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info. 


Keep us posted on how it goes.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Patrockstar

Okay so I had the same problem and I looked into and I found that you can buy digital Spotify gift cards with Visa cards and use those. 

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