Payment won’t go through

NvR2900 · 2025-05-01

Plan

Premium

Country

Belgium

Device

Iphone 13mini

Operating System

My Question or Issue

I wanted to switch from a premium duo to a single account. I paid, but it didn’t get through. In my bank account it says “on reservation” and in my spotify app, i get the notification “Payment failed”. What will happen now?

TanyaS · 2025-05-01

Hi @NvR2900 ,

Could you go on Settings - Account- Plan. Please let us know what's reflecting currently in current plan. Additionally use the path Account Settings- Payment- Order History. It will reflect the payment status

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