Failed subscription

[noufaj]

Hello I’ve been trying to get my premium account back for a while now and nothing is working this is very frustrating. I already checked the “failed payments” support. I’ve tried with a vpn, different cards, on my MacBook and nothing is working and it’s the same country (Canada) and everything. I did try multiple times so maybe Spotify just blocked me but still!

[Joan]

Hi there @noufaj,

Thanks for reaching out. We'll be glad to help you get your Premium in order again.

Since it appears you have already covered all the important steps in ensuring that the payment goes through, feel free to reach out to us directly here, then we can assist you further. Make sure to have all of your payment and account information on hand, as our team will need it to find the payments and verify you as the account owner.

Hope this helps.