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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148907 Views

69 replies

10 likes

Premium for Family
  • 148907 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94394 Views

89 replies

4 likes

  • 94394 Views
  • 89 replies
  • 4 likes

Spotify invoice did not capture card holder name in the invoice.

PlanPremiumCountryHong KongDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMonthly purchase receipt provideand download from Spotify account webpage did not contain ...

Casual Listener

Plan Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Monthly p...

Billy-J

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo

Hi just signed up Duo, after years of trying figure it, Was unable previously as kept identifying 2 email address under me. I'm inquiring if any possibility that I can make a lumpsum payment just, keep My monthly subscription cost down. Was hoping co...

Visitor

Hi just signed up Duo, after years of trying figure it,  Was unable previously as kept identifying 2 email address under me.  I'm inquiring if any possibility that I can make a lumpsum paym...

Maxim

Spotify Star

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Suddenly have ADs?

I havent changed anything about my spotify but I have ADs now? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

I havent changed anything about my spotify but I have ADs now?  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Ads on Podcasts (not embedded, not dynamic?)

On two podcasts I tried this morning, I was hit with ads. Not in the middle of the podcast. Before it. Three of them each. I seriously doubt the 10 Hours Mountain Lake Waves podcast cares about my local ballot measures enough to embed such a thing or...

Casual Listener

On two podcasts I tried this morning, I was hit with ads. Not in the middle of the podcast. Before it. Three of them each. I seriously doubt the 10 Hours Mountain Lake Waves podcast cares about my lo...

soif

Visitor

2694 Views

5 replies

1 likes

  • 2694 Views
  • 5 replies
  • 1 likes

I can't change my account from individual premium to student.

My account expires tomorrow. It's a 3-month individual plan for 129 pesos. But when I try to change to a student plan, I can't pay with my Google Play credit. I don't have a credit card, so I can only pay that way. Also, when I open the app, I can't ...

Newbie

My account expires tomorrow. It's a 3-month individual plan for 129 pesos. But when I try to change to a student plan, I can't pay with my Google Play credit. I don't have a credit card, so I can onl...

Maxim

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Says that it couldn’t take my payment when i paid for premium

I paid for my premium account, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t loose any money right now.

Visitor

I paid for my premium account, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t ...

2115vixa

Visitor

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

Refund

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan119CountryIndiaDeviceOneplus nord ceOperating SystemAndroid Oreo My Question or IssueCanceled my subscription and requested to r...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan 119 Country India Device Oneplus nord ce Operating System Android&...

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preciso sair de um plano Duo e criar minha conta individual, como faço?

Estou num plano Duo, preciso criar um plano individual. A conta Duo é administrada por uma pessoa que não tenho mais contato. Como sair desse plano Duo e fazer meu plano individual?

Newbie

Estou num plano Duo, preciso criar um plano individual. A conta Duo é administrada por uma pessoa que não tenho mais contato. Como sair desse plano Duo e fazer meu plano individual? 

OscarDC

Moderator

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Student/ Hulu

I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanPremium StudentCountry Usa DeviceSamsung Galaxy 22Operating ...

Visitor

  I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! &nbs...

Luan

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Can’t join duo due to active premium account?

PlanFree/Premium and DUpCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife can’t join our duo account due to her active premium account. We cancelled ...

Casual Listener

Plan Free/Premium and DUp Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My...

Luan

Spotify Star

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes

Pending charge

my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money?? My Spotify didn’t update to premium

Visitor

my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money??  My Spotify didn’t update to premium 

Bonedigger69

Casual Listener

1895 Views

5 replies

0 likes

  • 1895 Views
  • 5 replies
  • 0 likes

Switch to duo

I currently have the individual premium plan, but I want to switch to duo. I keep trying to find something that shows me to do this, but all I get is a description of the plans work no option to switch.

Visitor

I currently have the individual premium plan, but I want to switch to duo. I keep trying to find something that shows me to do this, but all I get is a description of the plans work no option to swit...

ribezaz

Spotify Star

575 Views

3 replies

1 likes

  • 575 Views
  • 3 replies
  • 1 likes

key check

Plan/PremiumCountryMorrocoDevice(iPhone 16 pro Max )Operating System(iOS ,) My Question or IssueI was given a key but it is valid, how can I find out why?

Visitor

Plan /Premium Country Morroco Device (iPhone 16 pro Max ) Operating System (iOS ,)   My Question or Issue I was given a key but it is valid, how can I find out why?  

Billy-J

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

No funciona mi tarjeta de regalo de Spotify

Intento ingresar el código de la tarjeta de regalo y no funciona

Casual Listener

Intento ingresar el código de la tarjeta de regalo y no funciona

ねむねむの民

Visitor

864 Views

2 replies

0 likes

  • 864 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

Regular

Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...

TAO-1234

Visitor

26983 Views

21 replies

0 likes

  • 26983 Views
  • 21 replies
  • 0 likes

Superuser Contribution I made the payment and my account did not activate premium

PlanFree -> PremiumCountryMozambique My Question or IssueI made the payment through PayPal and received the notification from my bank but there was no record in PayPal and it did not activate my account for premium. If necessary, I have the transacti...

Visitor

Plan Free -> Premium Country Mozambique   My Question or Issue I made the payment through PayPal and received the notification from my bank but there was no record in PayPal and it did ...

Vasil

Moderator

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

How do I change from monthly payment to annual?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes