Spotify said payment failed yet my card was charged

[#1]

I needed to update my CC on my account.
Spotify said payment failed. Yet it was charged on my card

[AlejaR]

Hey there, 

Thanks for posting here and welcome.

There are a few things to check:

1. If you see an error when trying to update your payment method, we'd suggest you give a look at this article. There you'll find some troubleshooting you can try.
2. We'd suggest you check the receipts of your account. There, you can take a look at all your charges and make sure everything is in order and if the last payment was taken.
3. It's possible that some of the charges you're seeing in your bank statement are pending. In that scenario, we'd recommend you check their status or contact your bank to make sure if the amount was correctly taken. 

Remember you can always reach out to our Customer Support team, so they can help you to check your account more thoroughly. You can find out how to contact them here.

We hope you found this helpful. Let us know if you need anything else. 

[Mharus17]

This same thing just happened to me, I was deducted from my bank app, but on my Spotify app it's sayings the Payment didn't go through and now I can't access my Spotify playlist