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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76074 Views
  • 27 replies
  • 5 likes
  • 76074 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43323 Views
  • 19 replies
  • 2 likes
  • 43323 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31346 Views
  • 17 replies
  • 3 likes
  • 31346 Views
  • 17 replies
  • 3 likes

Superuser Contribution Giftcard

PlanPremiumCountryBelgiumDeviceiPhoneOperating SystemiOS 10My Question or IssueHello, i received a gift card for a 3 month subscription (30€) but I just paid for 1 month student premium (5€) so I wanted to know if now I have just 3 month premium or i...

  • Visitor
  • Plan Premium Country Belgium Device iPhone Operating System iOS 10 My Question or Issue Hello, i received a gift card for a 3 month subscription (30€) but I just paid for 1 month student pre...
  • Lyubka
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Gift card Zimbabwe

How do I buy gift cards for Spotify Zimbabwe?

  • Casual Listener
  • How do I buy gift cards for Spotify Zimbabwe?
  • Maxim
  • Spotify Star
  • 207 Views
  • 5 replies
  • 0 likes
  • 207 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hulu stopped working

For years my Hulu has been linked with my Spotify account. I had to get a new debit card and I didn't update it on Spotify so briefly I had a payment issue. I quickly updated it after getting a notification from Spotify. Ever since then my Hulu accou...

  • Visitor
  • For years my Hulu has been linked with my Spotify account. I had to get a new debit card and I didn't update it on Spotify so briefly I had a payment issue. I quickly updated it after getting a notif...
  • Not applicable
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Superuser Contribution REDEEMING GIFT CARD on Premium Duo

PlanPremium DupCountryCanada My Question or IssueIs there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on my account, but it doesn't let me. Support says "it cannot be combine...

  • Visitor
  • Plan Premium Dup Country Canada   My Question or Issue Is there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on m...
  • prigonline
  • Casual Listener
  • 10744 Views
  • 6 replies
  • 10 likes
  • Premium Duo Gift Card
  • 10744 Views
  • 6 replies
  • 10 likes

Premium family members DELETED!!!! after problem with payment.

This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen saying "You cancelled your spotify premium subscripti...

  • Casual Listener
  • This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen s...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Superuser Contribution nie dostałem zwrotu pieniędzy i anulowało premuim

pobrało mi 20zł z konta za konto premium na spotify anulowałem premium i anulowało mi premium zamiast być do następnej zapłaty i nie zwróciło pieniędzy na konto

  • Visitor
  • pobrało mi 20zł z konta za konto premium na spotify anulowałem premium i anulowało mi premium zamiast być do następnej zapłaty i nie zwróciło pieniędzy na konto
  • MihailY
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution 4ヶ月間学生認証がされず、通常の料金で払い続けています。どうすればよろしいでしょうか。お問い合わせできず、困っています

昨年の10月に学生であることを認証する手続きをしたのですが、一向に承認がおりません。何をすればいいか分かりません。

  • Visitor
  • 昨年の10月に学生であることを認証する手続きをしたのですが、一向に承認がおりません。何をすればいいか分かりません。
  • Vasil
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

How to subscribe to PREMIUM when living in Quebec CANADA

Extremely frustrating to not be able to subscribe to the free 1 month-9.99$ each following month solo Premium since it is not available in this province. But it's even more frustrating to not find anywhere how to subscribe to the regular Solo Premium...

  • Visitor
  • Extremely frustrating to not be able to subscribe to the free 1 month-9.99$ each following month solo Premium since it is not available in this province. But it's even more frustrating to not find an...
  • Jose_M
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abo geändert?

Ich habe seit Jahren ein Abo Indem auch meine Familie drin war, auf einmal sind die Mitglieder gelöscht und nur ich habe einen Premium Account. Wurden die Bedingungen einfach geändert?

  • Visitor
  • Ich habe seit Jahren ein Abo Indem auch meine Familie drin war, auf einmal sind die Mitglieder gelöscht und nur ich habe einen Premium Account. Wurden die Bedingungen einfach geändert?
  • MihailY
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ingrese una GiftCard hace una semana y ahora ya no tengo premium

Aún tenía premium, pero estaba a punto de terminarse, ingrese la giftcard pero hoy, una semana después, me dice que ya no tengo premium.

  • Visitor
  • Aún tenía premium, pero estaba a punto de terminarse, ingrese la giftcard pero hoy, una semana después, me dice que ya no tengo premium.
  • MihailY
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activating another subscription

Hello, I have a question. I am a student, and I activated the student plan more than once, after the end of the subscription, my plan was automatically changed to individual and the amount was deducted for the individual plan. Is it possible to retur...

  • Visitor
  • Hello, I have a question. I am a student, and I activated the student plan more than once, after the end of the subscription, my plan was automatically changed to individual and the amount was deduct...
  • Joan
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I downloaded Spotify Premium on my Samsung Tablet. The issue is that Spotif PREMIUM is not being rec

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify Premium is not syncing with my I Phone Still shows FREE subscription

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • Alex
  • Moderator
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Premium duo adress issue

Hello.Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland.I've subscribed to premium duo plan today and wanted to invite him.We both put the same adress that we're staying, even tried ...

  • Visitor
  • Hello. Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland. I've subscribed to premium duo plan today and wanted to invite him. We...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment difficulties in Nigeria – Spotify, please Clarify

Plan: PremiumCountry: NigeriaDevice: iPhone 14, PCOperating System: iOS 16, Windows 11My Question or Issue I’ve received a couple of emails from Spotify in recent days, indicating that they can’t collect my subscription from my card. Browsing through...

  • Casual Listener
  • Plan: Premium Country: Nigeria Device: iPhone 14, PC Operating System: iOS 16, Windows 11 My Question or Issue   I’ve received a couple of emails from Spotify in recent days, indicating th...
  • Pneumatikos731
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Being double charged by Apple and Spotify

Up until June last year, I was getting charged $14.99 by iTunes for my spotify subscription, which was coming into my bank account like this: VISA DEBIT PURCHASE CARD xxxx APPLE ITUNES STORE SYDNEY Then, in June last year, I started to get charged by...

  • Newbie
  • Up until June last year, I was getting charged $14.99 by iTunes for my spotify subscription, which was coming into my bank account like this: VISA DEBIT PURCHASE CARD xxxx APPLE ITUNES STOR...
  • AlejaR
  • Moderator
  • 5251 Views
  • 11 replies
  • 2 likes
  • 5251 Views
  • 11 replies
  • 2 likes

Apareció que gané el link de regalar 2 meses de premium pero desapareció

Cuando ingresé a Spotify me decía que gané un link para poder compartir spotify premium, hice click pero me movió a chrome y tenía ingresada otra cuenta de spotify entonces me dió error, me desloguie de esa cuenta para poder ingresar a la ganadora pe...

  • Visitor
  • Cuando ingresé a Spotify me decía que gané un link para poder compartir spotify premium, hice click pero me movió a chrome y tenía ingresada otra cuenta de spotify entonces me dió error, me desloguie...
  • Not applicable
  • 4817 Views
  • 4 replies
  • 1 likes
  • 4817 Views
  • 4 replies
  • 1 likes