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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6617 Views
  • 23 replies
  • 2 likes
  • 6617 Views
  • 23 replies
  • 2 likes

Superuser Contribution My profile says US, but when I try to resume premium, it takes me to the UK

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get directed to the UK page.

  • Visitor
  • I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get...
  • Kiril
  • Moderator
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes

Superuser Contribution Instead of applying coupon , i was charged for premium need refund

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

  • Visitor
  • I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.
  • Kiril
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution ik heb een maand betaald maar als ik wil inloggen krijg ik te zien wilt u n

ik wil inloggen ik heb vandaag betaald voor een maand premium accountmaar kan er niet inkomen waarom is het zo moeilijk gemaakt ik betaal dus moet ik gewoon naar muziek downloaden kunnen gaan

  • Visitor
  • ik wil inloggen ik heb vandaag betaald voor een maand premium account maar kan er niet inkomen waarom is het zo moeilijk gemaakt ik betaal dus moet ik gewoon naar muziek downloaden kunnen gaan
  • Elena
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged for free trial?

PlanFree/PremiumCountryUS/UKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust signed up for Spotify student - says 3 months free and then 4.99/month... why have I...

  • Casual Listener
  • Plan Free/Premium Country US/UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just sig...
  • Lafemmeaccident
  • Newbie
  • 4456 Views
  • 12 replies
  • 0 likes
  • 4456 Views
  • 12 replies
  • 0 likes

Superuser Contribution How do I unlink my Showtime account from my Spotify account?

I was a previous member with the student Spotify premium plan where we were giving a showtime subscription as well. When the partnership was ended the subscription had ended. I recently wanted to gain access to that account and subscribe again but it...

  • Newbie
  • I was a previous member with the student Spotify premium plan where we were giving a showtime subscription as well. When the partnership was ended the subscription had ended. I recently wanted to gai...
  • Ivelina
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Why is Spotify charging my bank account and I don’t have premium

Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.

  • Visitor
  • Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Can i change my Individual plan to Family plan if i paid with a third party

I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?

  • Newbie
  • I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I cancel a podcast subscription?

I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99.I wish to cancel the podcast subscription but I don’t know how

  • Visitor
  • I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99. I wish to cancel the podcast subscription but I don’t know how
  • swoopdog
  • Casual Listener
  • 3869 Views
  • 8 replies
  • 0 likes
  • 3869 Views
  • 8 replies
  • 0 likes

Superuser Contribution Duo Subscription Still Getting Ads

PlanPremium DuoCountryUSDeviceiPhone and Xbox Series S Got Premium Duo for my wife and I, she is getting ads while listening to music. Not podcasts, music. We aren't paying for duo to get ads.

  • Visitor
  • Plan Premium Duo Country US Device iPhone and Xbox Series S   Got Premium Duo for my wife and I, she is getting ads while listening to music. Not podcasts, music. We aren't paying for duo...
  • OscarDC
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.

  • Regular
  • I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.
  • Luan
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problème d'inscription avec identifiants Bouygues Télécom à Spotify Premium

Bonjour Je ne parviens pas à m'inscrire avec les identifiants de Bouygues Télécom chez qui j'ai souscris à l'abonnement Premium. L'application m identifie comme un abonnement gratuit avec de la publicité Bouygues Télécom m'a dit de vous contacter pou...

  • Newbie
  • ...a publicité  Bouygues Télécom m'a dit de vous contacter pour faire le nécessaire car de leur côté il est impossible de régler cet incident  D'avance merci  Cordialement 
  • Ivelina
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • OliverRC
  • Regular
  • 8837 Views
  • 36 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 8837 Views
  • 36 replies
  • 1 likes

Solved!! Duo invitation is not working

I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium and I'm trying to invite her. She has set her region to...

  • Regular
  • I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium an...
  • Not applicable
  • 924 Views
  • 13 replies
  • 0 likes
  • 924 Views
  • 13 replies
  • 0 likes

Superuser Contribution I subscribed for the 4 months free plan, but subscription ends in a month

I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.

  • Newbie
  • I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.
  • AlejaR
  • Moderator
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

I signed up for the premium plan on the website. Once I download the mobile

Once I downloaded the mobile app it does not recognize that I signed up for the premium subscription and keeps playing Spotify free

  • Visitor
  • Once I downloaded the mobile app it does not recognize that I signed up for the premium subscription and keeps playing Spotify free
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambié de telefono y no retoma mi plan premium

Cambié de celular pero con mi mismo número y misma cuenta y no retoma mi cuenta premium ni retoma mis playlists, que hago??

  • Newbie
  • Cambié de celular pero con mi mismo número y misma cuenta y no retoma mi cuenta premium ni retoma mis playlists, que hago??
  • Natalia13681
  • Visitor
  • 18553 Views
  • 10 replies
  • 1 likes
  • 18553 Views
  • 10 replies
  • 1 likes