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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129170 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57918 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233551 Views
144 replies
13 likes
It took my gift card pin successfully and the next day I was back to basic with ads. Tried reloading my pin and nothing
It took my gift card pin successfully and the next day I was back to basic with ads. Tried reloading my pin and nothing
Moderator
372 Views
1 replies
0 likes
I really like this platform, but the issues with different accounts are really FRUSTRATING!I had a duo account so my daughter could use it as well. My wife uses it so rarely that this has worked well.My daughter (13 years old) bought us a $99 gift ca...
I really like this platform, but the issues with different accounts are really FRUSTRATING! I had a duo account so my daughter could use it as well. My wife uses it so rarely that this has wor...
Casual Listener
341 Views
2 replies
0 likes
I've signed up for premium duo however no longer want to have two accounts linked via this and to return to my previous premium individual, however this doesn't appear on the list of available plans, and when going through on a general search and sel...
I've signed up for premium duo however no longer want to have two accounts linked via this and to return to my previous premium individual, however this doesn't appear on the list of available plans,...
Spotify Star
320 Views
1 replies
0 likes
how do I change my plan from premium individual to premium duo?
how do I change my plan from premium individual to premium duo?
Moderator
1449 Views
3 replies
1 likes
Hello! I need to change payment system. My card belongs to Lithuanian bank, I am living currently in Thailand. I get the message what payment method not match with indicated country - i tried Lithuania and Thailand both.
Hello! I need to change payment system. My card belongs to Lithuanian bank, I am living currently in Thailand. I get the message what payment method not match with indicated country - i tried Lithuan...
Spotify Star
182 Views
1 replies
0 likes
I paid for the premium subscription but it is not showing on any device, ie: online or on my phone
I paid for the premium subscription but it is not showing on any device, ie: online or on my phone
Spotify Star
906 Views
3 replies
1 likes
NO TENGO PREMIUM INDIVIDUAL PERO SI LO ESTOY PAGANDO
NO TENGO PREMIUM INDIVIDUAL PERO SI LO ESTOY PAGANDO
Spotify Star
200 Views
1 replies
0 likes
I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?
I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?
Spotify Star
611 Views
1 replies
0 likes
My bank account confirmed the payment but in Spotify isn't reflected
My bank account confirmed the payment but in Spotify isn't reflected
Spotify Star
329 Views
1 replies
0 likes
PlanPremium Individual (trial)CountryGermanyDeviceiPhone 11Operating System(iOS 18 My Question or IssueI am currently on a Premium Individual trial plan. I want to change my subscription to Premium Family however when I try it on the website, the res...
Plan Premium Individual (trial) Country Germany Device iPhone 11 Operating System (iOS 18 My Question or Issue I am currently on a Premium Individual trial plan. I want to change my ...
Casual Listener
691 Views
6 replies
0 likes
PlanPremium IndividualCountryIndonesiaDeviceInfinix Note Pro 10Operating SystemAndroid My Question or IssueI purchased the premium individual menu for one month and now I'm extending it on 01/13/25, and it should be a full month, but it's not. in the...
Plan Premium Individual Country Indonesia Device Infinix Note Pro 10 Operating System Android My Question or Issue I purchased the premium individual menu for one month and n...
Moderator
202 Views
1 replies
0 likes
I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top showed that the payment has failed, despite charging my...
I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top...
Gig Goer
983 Views
1 replies
0 likes
PlanPremiumCountry US Device IPhone 12 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy subscription monthly is $12.71. Before there were no ads. Now there are ads. A...
Plan Premium Country US Device IPhone 12 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My ...
Not applicable
1061 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan I add another member to my subs. even if the other user is in another country??
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue can I a...
Spotify Star
524 Views
1 replies
0 likes
PlanDUOCountryNetherlands DeviceiPhone / Samsung My Question or IssueI want to take the DUO plan with my partner. We live on the same address, but her Phone country setting is not the same as mine and we can't change this for other reasons. She has a...
Plan DUO Country Netherlands Device iPhone / Samsung My Question or Issue I want to take the DUO plan with my partner. We live on the same address, but her Phone ...
Spotify Star
546 Views
1 replies
0 likes
PlanFree/PremiumCountryI redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premium account. I currently have an individual premium subscr...
Plan Free/Premium Country I redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premi...
Moderator
466 Views
1 replies
0 likes
PlanPremiumCountryNorway DeviceSamsung S21Operating SystemAndroid My Question or IssueI've had premium for years with no issues, now I have started getting 20 second ads between podcast episodes? Its not the usual ads that are part of the podcast epi...
Plan Premium Country Norway Device Samsung S21 Operating System Android My Question or Issue I've had premium for years with no issues, now I have started getting 20 second...
Casual Listener
2470 Views
4 replies
1 likes
I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there are no options to change to a free plan only to can...
I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there ...
Spotify Star
3264 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 11My Question or IssueI am struggling to change to a basic plan because i don't listen to audio books, however i don't the option anywhere, and i don't think i have ever bought a basic p...
Plan Premium Country United Kingdom Device PC Operating System Windows 11 My Question or Issue I am struggling to change to a basic plan because i don't listen to audio books, however i don'...
Moderator
1256 Views
3 replies
0 likes
Hi, I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone 13) it is included , on his phone (Samsung) it is not inc...
Hi, I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone...
Casual Listener
736 Views
2 replies
0 likes
