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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14793 Views
  • 27 replies
  • 2 likes
  • 14793 Views
  • 27 replies
  • 2 likes

Superuser Contribution Setting up new acct to get 3 mo premium and not getting emailed a verification code

PlanFree/PremiumCountryUSADevice phone 13 promax Operating System(iOS My Question or IssueTrying to sign up for the three month premium for free subscription. Signed up with my Google account, entered all the information. It’s asking for a verificati...

  • Visitor
  • Plan Free/Premium Country USA Device phone 13 promax  Operating System (iOS    My Question or Issue Trying to sign up for the three month premium for free subscription. Signed...
  • AlejaR
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Why have I already been charged €10.99?

Good morning, I signed up for Spotify Premium Individual using Google Play as the payment method. There are supposed to be 2 free months. Why have I already been charged €10.99?

  • Casual Listener
  • Good morning, I signed up for Spotify Premium Individual using Google Play as the payment method. There are supposed to be 2 free months. Why have I already been charged €10.99?  
  • xposed11
  • Casual Listener
  • 254 Views
  • 4 replies
  • 0 likes
  • 254 Views
  • 4 replies
  • 0 likes

Won't let me updrate to premium

Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?

  • Visitor
  • Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?  
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

H&M 4 mth free trial- but being charged

I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a payment which then turns out to be £1.01. So I haven’t appr...

  • Visitor
  • I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a paym...
  • Maxim
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Efetuei o pagamento do spotify com cartão de credito, já foi debitado

Efetuei o pagamento do spotify do plano premiun família com o cartão de credito, já foi debitado na conta, mas ainda não foi liberado na plataforma, nem consta em processo ou algo parecido.

  • Visitor
  • Efetuei o pagamento do spotify do plano premiun família com o cartão de credito, já foi debitado na conta, mas ainda não foi liberado na plataforma, nem consta em processo ou algo parecido.
  • Nikola
  • Moderator
  • 1106 Views
  • 1 replies
  • 0 likes
  • 1106 Views
  • 1 replies
  • 0 likes

I need to have another set of debit card numbers on file for payment

PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Hello. I'm using curve card to pay Spotify premium, but I'm from Portugal.

PlanPremiumCountryPortugalOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. Like a lot of European, the card that I'm using, is Curve card, because it gives cashback when paying Spotify with it. The issue is that I li...

  • Visitor
  •   Plan Premium Country Portugal Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. Like a lot of European, the card that I'm using, is Curv...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Trying to pay Spotify

I’ve had premium. Tried to pay for it and it didn’t allow me to do so. What to do?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I’ve had premium. Tried to pay for it and it didn’t allow me to do so. What to do? Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Unable to gift Spotify Premium in India

My Question or Issue: I ordered 10 Quantities of Spotify premium gift card from Flipkart's "FPC Retail" seller for my family members and some people in my local community. It has been more than a week. After 5 days or so they cancelled 9 quantities o...

  • Casual Listener
  • My Question or Issue:   I ordered 10 Quantities of Spotify premium gift card from Flipkart's "FPC Retail" seller for my family members and some people in my local community. It has been more t...
  • Maxim
  • Spotify Star
  • 1029 Views
  • 3 replies
  • 0 likes
  • 1029 Views
  • 3 replies
  • 0 likes

can i gift someone spotify premium in ukraine

i want to gift spotify premium to my sister but i don't see how to do it in ukraine. is it possible?

  • Visitor
  • i want to gift spotify premium to my sister but i don't see how to do it in ukraine. is it possible?
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile payment isn’t working

PlanFreeCountryPhilippinesDeviceVivoOperating SystemAndroidMy Question or IssueI've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oops, something went wrong. Please try again or contact our support team...

  • Casual Listener
  • Plan Free Country Philippines Device Vivo Operating System Android My Question or Issue I've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oop...
  • Not applicable
  • 1975 Views
  • 8 replies
  • 0 likes
  • 1975 Views
  • 8 replies
  • 0 likes

changed my mind about cancelling

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cancelled my basic duo, its set to end 10/10/2024, but I want to keep it. How do I maintai...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I ...
  • ribezaz
  • Spotify Star
  • 101 Views
  • 1 replies
  • 1 likes
  • 101 Views
  • 1 replies
  • 1 likes

Superuser Contribution Paid using google pay and the premium didn't apply.

PlanPremiumCountrySwedenDeviceSony Xperia 1 IIIOperating SystemAndroid 13 My Question or IssueI paid for a montly subscription of spotify premium, but it even applied.When I go and check my subscriptions on my google account it pops up there, but it ...

  • Visitor
  • Plan Premium Country Sweden Device Sony Xperia 1 III Operating System Android 13   My Question or Issue I paid for a montly subscription of spotify premium, but it even applied. When ...
  • OscarDC
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged twice

I was charged twiceThe first was 1st October and the 2nd of October from my bank

  • Visitor
  • I was charged twice The first was 1st October and the 2nd of October from my bank
  • OscarDC
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel Hulu,

I no longer have student account and would like to cancel the Hulu plan, since I pay for the family and it is interfering with my Disney + account

  • Visitor
  • I no longer have student account and would like to cancel the Hulu plan, since I pay for the family and it is interfering with my Disney + account
  • Novy
  • Moderator
  • 152 Views
  • 2 replies
  • 1 likes
  • 152 Views
  • 2 replies
  • 1 likes

Can I use a 1 month gift card and then not pay after 1 month?

Can I pay for 1 month whit a gift card and then after the month ended not pay and use Spotify free or do I need to have a bank account?

  • Visitor
  • Can I pay for 1 month whit a gift card and then after the month ended not pay and use Spotify free or do I need to have a bank account?
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Access Family Spotify Premium Account

PlanFamily PremiumCountryUSADevice(iPhone 16)Operating System(iOS 17.7) I am unable to access my Spotify Premium family account even after updating my address and trying to log in using an incognito browser. I have:Updated my address in my account se...

  • Casual Listener
  • Plan Family Premium Country USA Device (iPhone 16) Operating System (iOS 17.7)   I am unable to access my Spotify Premium family account even after updating my address and trying to log...
  • Marieb4
  • Casual Listener
  • 427 Views
  • 8 replies
  • 1 likes
  • 427 Views
  • 8 replies
  • 1 likes

매월 결제 취소하고싶습니다

돈이 부족한데 돈이계속 나갑니다 취소하고싶어요

  • Newbie
  • 돈이 부족한데 돈이계속 나갑니다 취소하고싶어요
  • AdamDamon
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes