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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147208 Views

69 replies

10 likes

Premium for Family
  • 147208 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92912 Views

89 replies

4 likes

  • 92912 Views
  • 89 replies
  • 4 likes

Superuser Contribution Spotify does not request UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...

Casual Listener

Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12   My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...

Yordan

Moderator

17658 Views

18 replies

7 likes

  • 17658 Views
  • 18 replies
  • 7 likes

Superuser Contribution cannot join duo plan

Hello i am trying to join my boyfriend's duo plan, he joined yesterday, we both live at the same address, when i try to join and enter the correct address it keeps saying "there was a problem". please help

Newbie

Hello i am trying to join my boyfriend's duo plan, he joined yesterday, we both live at the same address, when i try to join and enter the correct address it keeps saying "there was a problem". pleas...

Dani-Guareschi

Visitor

1751 Views

4 replies

0 likes

  • 1751 Views
  • 4 replies
  • 0 likes

Superuser Contribution I tried to register for Spotify Premium via Microsoft Rewards, but there is no PayPay in the payment

I tried to register for Spotify Premium via Microsoft Rewards, but there is no PayPay in the payment method.PlanPremiumCountryJapanDeviceiPhone 15 proOperating SystemiOS 18.4 My Question or Issue

Visitor

I tried to register for Spotify Premium via Microsoft Rewards, but there is no PayPay in the payment method. Plan Premium Country Japan Device iPhone 15 pro Operating System iOS 18.4   ...

Eni

Moderator

643 Views

1 replies

0 likes

  • 643 Views
  • 1 replies
  • 0 likes

Redeem code problem

I have entered right redeem code for my individual 3 month subscription but still it's showing redeem code invalid. I checked my code multiple time the code is correct but still not getting it. I was very excited about it but you spoiled it all. I am...

Visitor

I have entered right redeem code for my individual 3 month subscription but still it's showing redeem code invalid. I checked my code multiple time the code is correct but still not getting it. I was...

Jose_M

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution why am I being charged twice for my spotify?

I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you help me .

Newbie

I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you he...

Nash_Fernz

Visitor

21700 Views

34 replies

3 likes

  • 21700 Views
  • 34 replies
  • 3 likes

Unintended Subscription Renewal and Payment from Backup Card

Plan: Premium (charged unintentionally)Country: UzbekistanDevice: iPhoneOperating System: iOS (latest version)My Question or Issue:Hello,I haven’t purchased a Spotify subscription recently, and I thought my account was on Free plan. However, yesterda...

Visitor

Plan: Premium (charged unintentionally) Country: Uzbekistan Device: iPhone Operating System: iOS (latest version) My Question or Issue: Hello, I haven’t purchased a Spotify subscription recentl...

pun10tial

Roadie

836 Views

1 replies

0 likes

  • 836 Views
  • 1 replies
  • 0 likes

Subscription plan has changed from family to individual without my knowledge

PlanCurrently - PremiumDevicePCOperating SystemWindows 11 Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I did not do anything about my subscription plan. The only thing that h...

Casual Listener

Plan Currently - Premium Device PC Operating System Windows 11   Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I...

jb79sb

Newbie

1364 Views

4 replies

0 likes

  • 1364 Views
  • 4 replies
  • 0 likes

Solved!! 12계월 프리미엄권은 없나요

계획프리미엄 구독국가대한민국장치(삼성갤럭시 퀀텀5)운영 체제(안드로이드15 One UI7) 내 질문 또는 문제12계월 프리미엄 이용권이 있으면 구독을 할려고 하는데 없나요개인과 듀요와 베이직 박에 없어서 문의 드립니다. 감사합니다.

Casual Listener

  계획 프리미엄 구독 국가 대한민국 장치 (삼성갤럭시 퀀텀5) 운영 체제 (안드로이드15 One UI7)   내 질문 또는 문제 12계월 프리미엄 이용권이 있으면 구독을 할려고 하는데 없나요 개인과 듀요와 베이직 박에 없어서 문의 드립니다.    감사합니다.  

Billy-J

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted from my bank but it is still showing as a free plan.

I recently purchased a 3 months subscription of Spotify and the amount has also been deducted from my bank but in Spotify it is still showing as a Free plan and I am unable to access premium features.I have tried to logout and login again into my Spo...

Newbie

I recently purchased a 3 months subscription of Spotify and the amount has also been deducted from my bank but in Spotify it is still showing as a Free plan and I am unable to access premium features...

Billy-J

Spotify Star

755 Views

3 replies

0 likes

  • 755 Views
  • 3 replies
  • 0 likes

Upgrade to duo setup

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just upgraded to Duo premium, and trying to setup my account.The page where I can configure...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...

Maxim

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

gift card

My Question or IssueI was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?

Newbie

    My Question or Issue I was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?

Nathanurm

Visitor

1379 Views

3 replies

0 likes

  • 1379 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost my Hulu subscription because I was offered a promotion trial

I wish I knew taking the duo promotion would completely void my pre existing plan that no longer exists. I lost my Hulu subscription because I was offered a free month of duo. And didn’t realize the person had to live with me which he doesn’t do the ...

Visitor

I wish I knew taking the duo promotion would completely void my pre existing plan that no longer exists. I lost my Hulu subscription because I was offered a free month of duo. And didn’t realize the ...

Maria

Moderator

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Solved!! Student Account Payment

PlanFreeCountryBangladesh Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I want to proceed to checkout, add my debit card specifically, it shows error. My card...

Regular

Plan Free Country Bangladesh  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When ...

Ra_f1n

Visitor

1248 Views

8 replies

0 likes

  • 1248 Views
  • 8 replies
  • 0 likes

Cant join another duo because i was removed from the previous one

Cant join another duo because i was removed from the previous one please help Premium DuoCountry Deviceiphone 13Operating System(iOS 18.5 My Question or Issue

Visitor

Cant join another duo because i was removed from the previous one please help    Premium Duo Country   Device iphone 13 Operating System (iOS 18.5   My Question or Issue...

Jose_M

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Problemas con la fecha de facturación

Hola, hoy 29/05 renové mi plan individual a plan familiar y me dice que el plan se renovará de forma automática el 17/06 o sea 12 días menos ¿Que hago?

Visitor

Hola, hoy 29/05 renové mi plan individual a plan familiar y me dice que el plan se renovará de forma automática el 17/06 o sea 12 días menos ¿Que hago? 

Jose_M

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium Duo won’t load

Having the same issue in 2025. I’ve tried everything in this post and nothing has worked. I’ve tried 4 separate devices, 2 separate accounts, both wifi and data, and I’ve had this issue for 2 days now. Just before I posted this, the 3 dots stopped an...

Visitor

Having the same issue in 2025. I’ve tried everything in this post and nothing has worked. I’ve tried 4 separate devices, 2 separate accounts, both wifi and data, and I’ve had this issue for 2 days no...

Truthunter

Casual Listener

689 Views

5 replies

0 likes

  • 689 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subscription Payment

PlanStudent PremiumCountryUSADeviceiPhone 16Operating SystemiOSMy Question or IssueMy payment failed for some reason and my subscription was downgraded. When I try to get the student premium again it says my payment methods aren’t working. I have tri...

Visitor

Plan Student Premium Country USA Device iPhone 16 Operating System iOS My Question or Issue My payment failed for some reason and my subscription was downgraded. When I try to get the studen...

Novy

Moderator

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Autopay still active after cancelation

PlanPremiumCountryIndiaDevice-Operating SystemAndroid 14 My Question or IssueI canceled my subscription on the website but my payment app [Samsung Wallet] still shows its active. I can pause it but can't cancel since its asking for payment...

Visitor

Plan Premium Country India Device - Operating System Android 14   My Question or Issue I canceled my subscription on the website but my payment app [Samsung Wallet] still shows its act...

Billy-J

Spotify Star

512 Views

1 replies

1 likes

  • 512 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can I pre purchase 12 months of premium and so I don't have to come online every 30 days?

Title says it all. I'm in the military and sometimes go more than a month without Internet. I was wondering if purchasing a gift card would circumvent the need to go online every 30 days to keep my downloads.

Newbie

Title says it all. I'm in the military and sometimes go more than a month without Internet. I was wondering if purchasing a gift card would circumvent the need to go online every 30 days to keep my d...

Joan

Moderator

935 Views

1 replies

0 likes

  • 935 Views
  • 1 replies
  • 0 likes

Price increased

How come the price of the subscription plans has recently increased to supposedly improve the app, however quite a lot of Spotify's employees have been fired and replaced with AI ?

Newbie

How come the price of the subscription plans has recently increased to supposedly improve the app, however quite a lot of Spotify's employees have been fired and replaced with AI ?

230 Views

0 replies

0 likes

  • 230 Views
  • 0 replies
  • 0 likes