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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 149106 Views
  • 100 replies
  • 12 likes
  • 149106 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17113 Views
  • 27 replies
  • 4 likes
  • 17113 Views
  • 27 replies
  • 4 likes

Cancelation and not reason

I bought a three month free trial then the next day was cancelled and i don’t now the reason of thisPlanPremiumCountryBarranquilla, ColombiaDeviceiPhone 11Operating SystemiOS 18.0.1 My Question or Issue

  • Visitor
  • I bought a three month free trial then the next day was cancelled and i don’t now the reason of this Plan Premium Country Barranquilla, Colombia Device iPhone 11 Operating System iOS 18.0.1 ...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

I cant use my vanilla gift card Visa from my birthday. It hasn't been used.

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it into the info stuff, and I have been waiting to get Sp...

  • Regular
  • So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it int...
  • Maxim
  • Spotify Star
  • 304 Views
  • 6 replies
  • 0 likes
  • 304 Views
  • 6 replies
  • 0 likes

"Your payment method and country don't match"

I live in Greece, I am in Greece, I have Nexo/Revolut that doens't belong to Greece. How I am supposed to match country with card? I want premium but I can't have it in that way PlanFree/PremiumCountry Device(Samsung Galaxy s23 Ultra)Operating System...

  • Newbie
  • I live in Greece, I am in Greece, I have Nexo/Revolut that doens't belong to Greece. How I am supposed to match country with card? I want premium but I can't have it in that way 😕 Plan Free/Premiu...
  • Maxim
  • Spotify Star
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3 months free not working

PlanFree/PremiumCountryUSADevicewindows pc and iphone 8Operating SystemiOS 10 and Windows 10 My Question or IssueI've never had premium before and keep hearing about the 3 free months ad. I click on the ad from within the spotify app on my pc and it ...

  • Casual Listener
  • Plan Free/Premium Country USA Device windows pc and iphone 8 Operating System iOS 10 and Windows 10   My Question or Issue I've never had premium before and keep hearing about the 3 fr...
  • nlaz
  • Newbie
  • 21240 Views
  • 17 replies
  • 0 likes
  • 21240 Views
  • 17 replies
  • 0 likes

Superuser Contribution Unable to activate premium w/ Starbucks

I am a Starbucks Partner and I am unable to activate my premium membership. When I try to log in and upgrade using my partner numbers I get an error message and it says try again. How do I fix this? I recently had premium and I had to wait for it to ...

  • Visitor
  • I am a Starbucks Partner and I am unable to activate my premium membership. When I try to log in and upgrade using my partner numbers I get an error message and it says try again. How do I fix this? ...
  • Joan
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

I'm trying to use a trial but it's saying I already used it

I'm trying to get a 3 month free trial with my card but it's saying I already used it even though I just made an account now

  • Visitor
  • I'm trying to get a 3 month free trial with my card but it's saying I already used it even though I just made an account now
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Preimum plan is not appearing in mobile app

i have purchsed the premium plan , i can see only in web player if i login via app in mobile its not getting updated

  • Casual Listener
  • i have purchsed the premium plan , i can see only in web player if i login via app in mobile its not getting updated
  • clintong34g
  • Casual Listener
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Why can't I add someone to my Duo account that lives with me?

I'm trying to add my wife to my duo account (she lives with me) but it's saying she can't be added to the account, and it say's 'You can'y join this plan. You can join someone else's plan again in 12 months'. Anyone know why this is? I'll just cancel...

  • Visitor
  • I'm trying to add my wife to my duo account (she lives with me) but it's saying she can't be added to the account, and it say's 'You can'y join this plan. You can join someone else's plan again in 12...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students - Slovakia (again)

PlanPremiumCountrySlovakia Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia? This question was already asked here, here and here. Each time it was dismissed with words "but Spotify is wor...

jakubondrus_0-1638278471655.png
  • Newbie
  • Plan Premium Country Slovakia  Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia?   This question was already asked ...
  • itsfanzai
  • Newbie
  • 2229 Views
  • 2 replies
  • 3 likes
  • 2229 Views
  • 2 replies
  • 3 likes

I’m a new Spotify user and I wanted to do the 3 month free trial

So im a new user and it keeps saying that it looks like I’ve done this trial before but I haven’t used Spotify and it won’t let me

  • Visitor
  • So im a new user and it keeps saying that it looks like I’ve done this trial before but I haven’t used Spotify and it won’t let me
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!! Subscription patment?

Hello,Is it possible to pay for Spotify Premium annually (one payment for the entire year) versus paying monthly? For me, an annual payment would work much better than a monthly payment. Thank you.

  • Casual Listener
  • Hello, Is it possible to pay for Spotify Premium annually (one payment for the entire year) versus paying monthly?  For me, an annual payment would work much better than a monthly payment.&nbsp...
  • DBBN
  • Casual Listener
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

Premium Abo ist auf neuem Handy nicht mehr aktiv

Nachdem ich alles vom alten Handy auf das neue übertragen habe zeigt mir Spotify an,dass ich die Freeware Version habe. Ich habe mich bereits ab- und wieder angemeldet und die App auf dem alten Handy deinstalliert. Nichts wirkt...

  • Visitor
  • Nachdem ich alles vom alten Handy auf das neue übertragen habe zeigt mir Spotify an,dass ich die Freeware Version habe.  Ich habe mich bereits ab- und wieder angemeldet und die App auf dem alten...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes