Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74577 Views
- 49 replies
- 3 likes
- 74577 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9650 Views
- 23 replies
- 2 likes
- 9650 Views
- 23 replies
- 2 likes
Payment
I was charged 1 day earlier. Want my money back, because I was about to cancel by subscription.
- I was charged 1 day earlier. Want my money back, because I was about to cancel by subscription.
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- Spotify Star
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
Needa telephone number to contact a agent
Had to uninstall app on my phone due to a bug once I reinstalled it I can't get into my account I can't find any of my music and it's not saying that I have premium
- Had to uninstall app on my phone due to a bug once I reinstalled it I can't get into my account I can't find any of my music and it's not saying that I have premium
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- Spotify Star
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
Merge my accounts
I just paid for a premium subscription not realising it’s an old Spotify account I don’t use. Can I change the subscription to my other account or merge the accounts? Thank you
- I just paid for a premium subscription not realising it’s an old Spotify account I don’t use. Can I change the subscription to my other account or merge the accounts? Thank you
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- Spotify Star
- 102 Views
- 1 replies
- 0 likes
- 102 Views
- 1 replies
- 0 likes
Superuser Contribution I have spotify premium individual and have suddenly started getting ads again?
PlanPremium individualCountryUSADevicePC and Iphone My Question or IssueI have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep getting the one same ad trying to get younger people to join the army. ...
- Plan Premium individual Country USA Device PC and Iphone My Question or Issue I have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep...
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- Moderator
- 171 Views
- 2 replies
- 0 likes
- 171 Views
- 2 replies
- 0 likes
Can I have a refund as I have been charged twice within 20 days?
I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill. I have recently been charged separately through S...
- I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill...
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- Spotify Star
- 112 Views
- 1 replies
- 0 likes
- 112 Views
- 1 replies
- 0 likes
Premium
PlanPremiumCountryUnited StatesOperating SystemAndroidMy Question or IssueI am a recent premium individual and yet some features still don't work, like the shuffle button is still there and I can't choose my own songs, and the lyrics of songs are blo...
- Plan Premium Country United States Operating System Android My Question or Issue I am a recent premium individual and yet some features still don't work, like the shuffle button is still there...
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- Spotify Star
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Superuser Contribution What do I do when Spotify keeps failing my updated payment information?
I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a network issue, and I have sufficient funds.
- I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a...
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- Moderator
- 1038 Views
- 3 replies
- 1 likes
- 1038 Views
- 3 replies
- 1 likes
Can’t update information for premium individual account
I need to update my card information for my premium individual account but it keeps telling me that that plan isn’t available for me, even though I already have it? I recently moved back to the states from Australia so my Spotify is in Australia and ...
- I need to update my card information for my premium individual account but it keeps telling me that that plan isn’t available for me, even though I already have it? I recently moved back to th...
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- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Premium payment
I want to get the 3 moths free premium but is there a way to pay with a Spotify gift card?
- I want to get the 3 moths free premium but is there a way to pay with a Spotify gift card?
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- Spotify Star
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Devolución/Reembolso
Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO
- Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO
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- Moderator
- 93 Views
- 1 replies
- 0 likes
- 93 Views
- 1 replies
- 0 likes
Student plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just verified with sheer id for the student discount but it will not work when I click stud...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Solved!! Can you cancel and reactivate a Student Premium account?
Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account?Thanks!
- Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account? Thanks!
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- Spotify Star
- 277 Views
- 1 replies
- 0 likes
- 277 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to change plan
PlanPremiumCountry UK Device(Nothing phone)Operating System(Android) My Question or IssueHi, I've had Spotify premium for some time and last week I changed to Spotify Duo to add my partner on there, and that was all working fine. Then a couple of day...
- Plan Premium Country UK Device (Nothing phone) Operating System (Android) My Question or Issue Hi, I've had Spotify premium for some time and last week I changed to Spotify Du...
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- Moderator
- 3302 Views
- 8 replies
- 0 likes
- 3302 Views
- 8 replies
- 0 likes
Getting Ads on Spotify Premium Duo
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoCountryAustralia My Question or IssueI have just signed up for Spotify Premium Duo and my partner is still receiving ...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Country Australia My Question or Issue I have j...
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- Rising Star 3
- 241 Views
- 2 replies
- 1 likes
- 241 Views
- 2 replies
- 1 likes
Superuser Contribution Student Hulu problems
PlanStudent CountryUSADeviceIPhone 15 pro My Question or IssueI can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for years. How have you guys not fixed it yet?
- Plan Student Country USA Device IPhone 15 pro My Question or Issue I can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for y...
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- Moderator
- 263 Views
- 3 replies
- 0 likes
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frustratedHuluStudent
- 263 Views
- 3 replies
- 0 likes
Subscriptions
I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account PlanPremiumCountryUnited States Device(iPhone 13 pro)Operating System(iOS 17.3.) My Question or IssueI...
- I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account Plan Premium Country United States ...
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- Spotify Star
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
Solved!! 2 month free trial
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I recently tried to purchase the duo for my son and I before realising that I’m unable to ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I re...
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- Rising Star 3
- 218 Views
- 1 replies
- 1 likes
- 218 Views
- 1 replies
- 1 likes
I have premium and I am still getting ads in my podcasts
I should not be getting ads at all since I pay for premium.
- I should not be getting ads at all since I pay for premium.
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- Spotify Star
- 163 Views
- 1 replies
- 1 likes
- 163 Views
- 1 replies
- 1 likes
Spotify Premium 3 months 99c offer
PlanFree/PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family members are getting Spotify Premium offers of 99c for a 3 month period but w...
- Plan Free/Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Duo account but still on free subscription plan
PlanFree/PremiumCountrySouth Africa Device(iPhone 13)Operating System(iOS 17.4.1etc.) My Question or IssueMy partner upgraded his plan to premium duo and added me on it - our address is the same but my plan still under the free subscription plan. I h...
- Plan Free/Premium Country South Africa Device (iPhone 13) Operating System (iOS 17.4.1etc.) My Question or Issue My partner upgraded his plan to premium duo and added me on it ...
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes