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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13513 Views
  • 26 replies
  • 2 likes
  • 13513 Views
  • 26 replies
  • 2 likes

Superuser Contribution Kicked off Basic Family Plan, forced to reenroll on premium family plan

PlanPremiumCountryUSA DeviceSamsung GalaxY NOTE 20Operating SystemAndroid My Question or Issue recently switched from Premium family plan to Basic family plan as I do not listen to podcasts and used a valid payment method to pay for it. I then receiv...

  • Casual Listener
  • PlanPremium Country USA   Device Samsung GalaxY NOTE 20 Operating System Android   My Question or Issue     recently switched from Premium family plan to Basic family ...
  • scammedbysptfy
  • Visitor
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

I can add new users to the premium family with members with same address. I get always try later.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Purchased Premium but showing as Free User!!

@admin pl. delete this thread. ThanksPlanFree/PremiumCountry India Device(iPhone 13, Samsung Galaxy 20)Operating System(iOS 17, Android , Windows 11,etc.) My Question or Issue

  • Casual Listener
  • @admin pl. delete this thread. Thanks Plan Free/Premium Country India   Device (iPhone 13, Samsung Galaxy 20) Operating System (iOS 17, Android , Windows 11,etc.)   My Question or...
  • NRG10
  • Visitor
  • 234 Views
  • 1 replies
  • 1 likes
  • 234 Views
  • 1 replies
  • 1 likes

I bought premium but now can’t use it

PlanFree/PremiumCountryU.S.Device(iPhone 11)Operating System(iOS 17) My Question or IssueI bought spotify premium on aug 26 and it has changed to the free version today i would like to know why.

  • Newbie
  •   Plan Free/Premium Country U.S. Device (iPhone 11) Operating System (iOS 17)   My Question or Issue I bought spotify premium on aug 26 and it has changed to the free version tod...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Can’t rejoin family plan

Hi, I left a family plan and I want to rejoin it but it’s now allowing me. Gives me error saying I have to wait 12 months. why can’t I re join the same plan?

  • Casual Listener
  • Hi,    I left a family plan and I want to rejoin it but it’s now allowing me. Gives me error saying I have to wait 12 months.  why can’t I re join the same plan? 
  • Maxim
  • Spotify Star
  • 267 Views
  • 5 replies
  • 0 likes
  • 267 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Basic duo

PlanPremiumCountryUSA Operating SystemAndroid 13 My Question:I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do not use Spotify for audiobooks so I would like to switch to Basic Duo, but I do...

  • Casual Listener
  • Plan Premium Country USA  Operating System Android 13   My Question: I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do no...
  • Susan_GP
  • Moderator
  • 3238 Views
  • 12 replies
  • 1 likes
  • 3238 Views
  • 12 replies
  • 1 likes

Superuser Contribution Unable to see offers

So, I am unable to check offer due to the change region and I did download Spotify when I was in India but when I moved to Dubai, I changed my my region to UAE in spotify,I am unable to see the prices of the ongoing options to resume my premium subsc...

  • Visitor
  • So, I am unable to check offer due to the change region and I did download Spotify when I was in India but when I moved to Dubai, I changed my my region to UAE in spotify,I am unable to see the price...
  • OscarDC
  • Moderator
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

can`t buy premium (Autorization) Paypal

Hello, I can’t sign up for a premium subscription in PayPal, it says authorization

  • Casual Listener
  • Hello, I can’t sign up for a premium subscription in PayPal, it says authorization  
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Duo Premium - I do not have access

I sent my husband the link, we allways do .Now I paid for 12 months, but he didnt have access.PlanDuo PremiumCountryPeruDeviceiPhone 14Operating SystemiOS 10 My Question or IssueHow can I do ?

  • Visitor
  • I sent my husband the link, we allways do . Now I paid for 12 months, but he didnt have access. Plan Duo Premium Country Peru Device iPhone 14 Operating System iOS 10   My Question or...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Problem joining the DUO Plan

Hi folks, I invited my wife to a duo plan. She can't join because though we live together, my payment card was issued in another country. So every time she tries to accept the invitation there is an error saying she is trying to log in from a differe...

  • Visitor
  • Hi folks,    I invited my wife to a duo plan. She can't join because though we live together, my payment card was issued in another country. So every time she tries to accept the invitati...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

I have subscribed to family plan for 1 month but after 20 days it says premium plan finished. Why?

PlanFree/PremiumCountryBangladeshDevice(iPhone 15 proOperating Systemios 8 My Question or Issue

  • Visitor
  • Plan Free/Premium Country Bangladesh Device (iPhone 15 pro Operating System ios 8   My Question or Issue  
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Change credit card

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI changed my credit card several times but Spotify keeps charging the old card. Could you ple...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I changed my...
  • V9id
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! I suscribed to Spotify Duo with an account set in a different country

Hello everyone, Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my account was set up in France. If I understood well, I now ha...

  • Casual Listener
  • Hello everyone,   Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my ...
  • Maxim
  • Spotify Star
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

Superuser Contribution Visa card isn’t going through in Ghana

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Guyest77
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Subscription

PlanPremiumCountryGermanyDeviceGalaxy S22+Operating System Android My Question or IssueI have had a Spotify Premium account for 10 years, and the subscription fee has always been charged, including on August 11th, 2024. However, as of today, my accou...

  • Casual Listener
  • Plan Premium Country Germany Device Galaxy S22+ Operating System  Android    My Question or Issue I have had a Spotify Premium account for 10 years, and the subscription fee ...
  • osornios
  • Spotify Star
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

Unable to Join a premium duo

PlanPremium DuoCountryCanada My Question or IssueMy partner and I shared a Premium Duo plan, but temporarily paused it for two days. I am now trying to re-join using a new invite link however I repeatedly end up on a screen that says "There was a pro...

  • Regular
  • Plan Premium Duo Country Canada   My Question or Issue My partner and I shared a Premium Duo plan, but temporarily paused it for two days. I am now trying to re-join using a new invite lin...
  • Maxim
  • Spotify Star
  • 325 Views
  • 7 replies
  • 0 likes
  • 325 Views
  • 7 replies
  • 0 likes

Solved!! Family Plan in Egypt (Fawry Option)

Hello, Last time I subscribed there was an option to subscribe using Fawry as a pre-paid option and it's now unavailable but still available in other plans. Is there a way to pre-pay using Fawry for the family plan or will it be re-enabled anytime so...

  • Newbie
  • Hello, Last time I subscribed there was an option to subscribe using Fawry as a pre-paid option and it's now unavailable but still available in other plans. Is there a way to pre-pay using Fawry for ...
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Duo-subscription to single subscription

Hello! I had a duo subscription with a friend, but he wanted to unsubscribe from spotify. i got an email with an offer to buy a 3 month subscription for 11.99 euros, i agreed and paid for it, i clicked unsubscribe duo subscription, but it shows that ...

  • Visitor
  • Hello! I had a duo subscription with a friend, but he wanted to unsubscribe from spotify. i got an email with an offer to buy a 3 month subscription for 11.99 euros, i agreed and paid for it, i click...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I claim a free trial if I redeem a gift card?

I want to claim my free trial, but I need a credit card (or something like that) to redeem it.Can I use a gift card to activate my trial?

  • Visitor
  • I want to claim my free trial, but I need a credit card (or something like that) to redeem it. Can I use a gift card to activate my trial?
  • Novy
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am a premium member, spotify on Samsung TV says not

Dear all, I am trying to log into my account on spotify. I am currently a premium member of a family plan. My mother is the "main" premium member as she pays the bill and invited me as one of her family members. Now I am trying to log into my account...

  • Newbie
  • Dear all,   I am trying to log into my account on spotify. I am currently a premium member of a family plan. My mother is the "main" premium member as she pays the bill and invited me as one o...
  • mabocoglu
  • Newbie
  • 791 Views
  • 4 replies
  • 0 likes
  • 791 Views
  • 4 replies
  • 0 likes