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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53825 Views
  • 34 replies
  • 3 likes
  • 53825 Views
  • 34 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6887 Views
  • 23 replies
  • 2 likes
  • 6887 Views
  • 23 replies
  • 2 likes

Superuser Contribution Error paying for Student's Premium

PlanFree to Student PremiumCountryMéxicoDeviceSamsung Galaxy A34Operating SystemOneIU 6.0My Question or IssueI can't pay for my Student Discount. I tried to pay with a diferet debit card and it didn't work. Always sends me a message that says: "Se pr...

  • Casual Listener
  • Plan Free to Student Premium Country México Device Samsung Galaxy A34 Operating System OneIU 6.0 My Question or Issue I can't pay for my Student Discount. I tried to pay with a diferet debit...
  • Maria
  • Moderator
  • 210 Views
  • 4 replies
  • 0 likes
  • 210 Views
  • 4 replies
  • 0 likes

Superuser Contribution why i can not pay my turkish subscription with ininal?

"Payment could not be made. Please try again, pay with a different card or use another payment method. Go to our support page."That is how problem sounds in EnglishI didn't have similar issues with payment a week ago, but now i magically have

  • Newbie
  • "Payment could not be made. Please try again, pay with a different card or use another payment method. Go to our support page." That is how problem sounds in English I didn't have similar issues wi...
  • Joan
  • Moderator
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Spotify Duo - travelling to other countries

PlanSpotify DuoCountryCroatiaDeviceGalaxy s21 ultra My Question or IssueI was wondering how Spotify duo works..I would like to add my sister to the plan. We live together at the same address. But we travel a lot (separately).. and most of the time ar...

  • Newbie
  • Plan Spotify Duo Country Croatia Device Galaxy s21 ultra   My Question or Issue I was wondering how Spotify duo works.. I would like to add my sister to the plan. We live together at th...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Red downgrade screen

My Question or Issue:I have the Spotify app on my iPhone 8, and I have a Premium Duo account. My account works on my computer just fine but when I try to listen on my phone a screen pops up that says “Your last Premium payment didn’t work … Downgrade...

  • Newbie
  • My Question or Issue: I have the Spotify app on my iPhone 8, and I have a Premium Duo account. My account works on my computer just fine but when I try to listen on my phone a screen pops up that sa...
  • Bryson3
  • Visitor
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Superuser Contribution facturacion

La fecha de facturacion se me iba a modificar en el mes de enero pero me vino modificada en el mes de febrero, necesito ayuda para saber donde reclamar

  • Casual Listener
  • La fecha de facturacion se me iba a modificar en el mes de enero pero me vino modificada en el mes de febrero, necesito ayuda para saber donde reclamar    
  • Maria
  • Moderator
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague premium para universitarios el 5 de febrero y el 15/02 ya me cobran

Llevo mucho tiempo usando el premium para universitarios y es la primera vez que me quieren hacer dos cobros el mismo mes, pague el 5 de febrero del 2024 y el 15/02 ya me sale los anuncios de que se va a cargar a mi tarjeta el próximo cobro cuando no...

  • Visitor
  • Llevo mucho tiempo usando el premium para universitarios y es la primera vez que me quieren hacer dos cobros el mismo mes, pague el 5 de febrero del 2024 y el 15/02 ya me sale los anuncios de que se ...
  • Joan
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Solved!! Charged for Hulu

Hey yall. I’ve discovered that I am being charged the monthly $7 for Spotify Student Premium, which claims to include Hulu with ads for free. However, I am also being charged $9/month for Hulu, and my Hulu account just says to adjust the plan through...

  • Newbie
  • Hey yall. I’ve discovered that I am being charged the monthly $7 for Spotify Student Premium, which claims to include Hulu with ads for free. However, I am also being charged $9/month for Hulu, and m...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment fails after changing the country

PlanPremium CountryCroatia DeviceiPhone 11, MacBook Pro Operating System14.1.2 (23B92) My Question or IssueI have been subscribing to Spotify Premium for several years. I recently moved to Croatia. I changed my country to Croatia in my profile, and I...

  • Newbie
  • Plan Premium   Country Croatia   Device iPhone 11, MacBook Pro   Operating System 14.1.2 (23B92)   My Question or Issue I have been subscribing to Spotify Premium for...
  • Yordan
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de invitación

PlanFree/PremiumduoCountryrepublica Dominicana Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHola mi plan dúo no me está permitiendo entrar al invitado

  • Visitor
  • Plan Free/Premium duo Country republica Dominicana    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nbs...
  • Ivelina
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi, we need our 2021 invoices. We cannot get in touch with support

Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022.Kind regards, Jens

  • Visitor
  • Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022. Kind re...
  • MartinT
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Is it possible to change the payment method from Google Play to PayPal?

I currently pay for my subscription via Google Play. When I click on "Manage subscription", this is also displayed. However, I have no option to switch to a different payment method. I would like to pay my subscription directly via PayPal.Is there a ...

  • Visitor
  • I currently pay for my subscription via Google Play. When I click on "Manage subscription", this is also displayed. However, I have no option to switch to a different payment method. I would like t...
  • Luan
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Hulu Deactivation

I currently have the student plan with Hulu. I want to deactivate my Hulu through Spotify so that I can subscribe to Hulu Live TV but I can't find where to do so.

  • Regular
  • I currently have the student plan with Hulu.  I want to deactivate my Hulu through Spotify so that I can subscribe to Hulu Live TV but I can't find where to do so.  
  • Not applicable
  • 61680 Views
  • 14 replies
  • 3 likes
  • 61680 Views
  • 14 replies
  • 3 likes

Mudei a forma de pagamento e foi cobrado uma taxa

Alterei meu cartão de crédito e foi cobrado uma taxa de 7 reais

  • Visitor
  • Alterei meu cartão de crédito e foi cobrado uma taxa de 7 reais
  • Bittencourt
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Payment failed

PlanPremium family CountryUkraine DeviceMacbook Pro Operating SystemMacOS My Question or IssueI've been trying to connect to a Premium Spotify account for almost a month. I tried ALL payment methods and they were all rejected. I can't pay in any way.

  • Regular
  • Plan Premium family   Country Ukraine   Device Macbook Pro   Operating System MacOS   My Question or Issue I've been trying to connect to a Premium Spotify account fo...
  • Not applicable
  • 472 Views
  • 13 replies
  • 0 likes
  • 472 Views
  • 13 replies
  • 0 likes

Superuser Contribution Doble cobro en la cuenta

Les comento que tengo contratado el plan premium de Spotify a través de mi operadora de telefonía móvil (Entel). Este servicio lo contraté hace tres meses, pero la boleta de este mes, me sale con el cobro por dos cuentas premium de Spotify. Me contac...

  • Casual Listener
  • Les comento que tengo contratado el plan premium de Spotify a través de mi operadora de telefonía móvil (Entel). Este servicio lo contraté hace tres meses, pero la boleta de este mes, me sale con el ...
  • MartinT
  • Moderator
  • 702 Views
  • 5 replies
  • 0 likes
  • 702 Views
  • 5 replies
  • 0 likes

QUERO CANCELAR O PREMIUM MAS PERDI O ACESSO A CONTA

Estava usando o Spotify normalmente até que no outro dia fui entrar no app e apareceu uma tela de login como se eu estivesse saído da minha conta (algo q eu não fiz) e quando coloquei nome de usuário e senha não consegui entrar, porém antes sempre da...

  • Visitor
  • Estava usando o Spotify normalmente até que no outro dia fui entrar no app e apareceu uma tela de login como se eu estivesse saído da minha conta (algo q eu não fiz) e quando coloquei nome de usuário...
  • Luan
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

I cannot turn off shuffle

I cannot turn off shuffle. Clicking the shuffle icon on playlist does nothing, no animation, no interaction, literally does nothing.

  • Newbie
  • I cannot turn off shuffle. Clicking the shuffle icon on playlist does nothing, no animation, no interaction, literally does nothing.
  • Luan
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Ads in Premium

PlanPremiumCountryUnited States DevicePixel 6aOperating SystemAndroid My Question or IssueI'm getting ads in my premium account in podcasts. I understand that there are dynamic ads that podcasters will create and add into the audio file themselves. B...

  • Newbie
  • Plan Premium Country United States  Device Pixel 6a Operating System Android    My Question or Issue I'm getting ads in my premium account in podcasts. I understand that ther...
  • Luan
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

I want to cancel

trying to find out how to cancel is a nightmare and it seems like it is done deliberately to stop people from doing so. NOT IMPRESSED.

  • Visitor
  • trying to find out how to cancel is a nightmare and it seems like it is done deliberately to stop people from doing so. NOT IMPRESSED.
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

I want to change from my premium UK duo account to my sister’s family premium account in Italy

Hello,I recently moved from UK to Italy. In order to save some pennies, I’d like to move my premium duo account (based in the UK) to my sister’s Italian family premium account. She sent me an invite, but I know I first need to change my payment metho...

  • Regular
  • Hello, I recently moved from UK to Italy. In order to save some pennies, I’d like to move my premium duo account (based in the UK) to my sister’s Italian family premium account.  She sent me...
  • Luan
  • Spotify Star
  • 409 Views
  • 9 replies
  • 0 likes
  • 409 Views
  • 9 replies
  • 0 likes