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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11257 Views
  • 24 replies
  • 2 likes
  • 11257 Views
  • 24 replies
  • 2 likes

Premium account from India

If I buy a premium membership in India for 1 year and I travel to the USA for 11 months, will I need to pay for membership in the USA?

  • Visitor
  • If I buy a premium membership in India for 1 year and I travel to the USA for 11 months, will I need to pay for membership in the USA?        
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

whenever i try to purchase spotify premium,an error comes

while purchasing spotify premiun an error comes saying The authentication failed, so you were not charged. To complete your payment, try again, use another payment method or contact your bank.

  • Visitor
  • while purchasing spotify premiun an error comes saying The authentication failed, so you were not charged. To complete your payment, try again, use another payment method or contact your bank.
  • Bittencourt
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged less money than I pay for my plan

Plan Premium Duo Country Venezuela Spotify charged me my monthly subscription as usual, but it only charged me $6 when the cost of my plan is $7.8, in addition it did not detect the payment in the account and it keeps coming up with the red notice th...

  • Newbie
  • Plan Premium Duo Country Venezuela Spotify charged me my monthly subscription as usual, but it only charged me $6 when the cost of my plan is $7.8, in addition it did not detect the payment i...
  • AlejaR
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo + kids account

Hello I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter? If I would upgrade to family I have to charge 15€ a month f...

  • Casual Listener
  • Hello   I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter?...
  • Jules6661
  • Newbie
  • 1770 Views
  • 5 replies
  • 1 likes
  • 1770 Views
  • 5 replies
  • 1 likes

Superuser Contribution BUYING SPOTIFY GIFT CARD WITH PREPAID VISA GIFT CARD

Spotify Usernameskycovenant My Question or IssueI am trying to buy a spotify gift card online and the system is not accepting my Visa Gift card. Is it only me or does Spotify NOT allow to pay even gift card with prepaid VISA?

  • Newbie
  • Spotify Username skycovenant      My Question or Issue I am trying to buy a spotify gift card online and the system is not accepting my Visa Gift card. Is it only me or does Spoti...
  • Vasil
  • Moderator
  • 641 Views
  • 3 replies
  • 0 likes
  • 641 Views
  • 3 replies
  • 0 likes

Dammage gift card

Pin number is damage on my card

  • Visitor
  • Pin number is damage on my card
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

SUBSCRIPTION

My husband added me to his duo plan but it’s still not showing in my account, can i get some help ? PlanDuoCountry Device(iPhone 15)Operating System My Question or IssueMy husband added me to his duo plan but it’s still not showing in my account, can...

  • Visitor
  • My husband added me to his duo plan but it’s still not showing in my account, can i get some help ?    Plan Duo Country   Device (iPhone 15) Operating System     M...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Price will be increase

PlanPremium ( Family )CountrySlovakiaDeviceAllOperating SystemAll My Question or Issue: Hi,I noticed an increase in the price of the premium plan (family).Why? What will be better? Will I be able to download songs to my computer in mp3 format and cop...

  • Visitor
  • Plan Premium ( Family ) Country Slovakia Device All Operating System All   My Question or Issue:   Hi, I noticed an increase in the price of the premium plan (family). Why? Wha...
  • brentschulte13l
  • Regular
  • 742 Views
  • 3 replies
  • 2 likes
  • Increase price
  • 742 Views
  • 3 replies
  • 2 likes

Got an email about increasing price but no sum

PlanFamily PremiumCountryFINDeviceNot one single iCrap deviceOperating System(Never iOS (unless I get a Cisco router, then maybe)) My Question or IssueGot an email today. "Your Family Premium price will change (read between the lines: increase). If y...

  • Casual Listener
  • Plan Family Premium Country FIN Device Not one single iCrap device Operating System (Never iOS (unless I get a Cisco router, then maybe))   My Question or Issue Got an email today. "Yo...
  • brentschulte13l
  • Regular
  • 1193 Views
  • 8 replies
  • 3 likes
  • 1193 Views
  • 8 replies
  • 3 likes

Subscription price increased?

I usually pay 4.99 per month for Spotify premium and Hulu as a student. It shows this on my account but under my plan it says 9.99 per month for Spotify and Hulu as a student. Why am I suddenly being charged more?

  • Newbie
  • I usually pay 4.99 per month for Spotify premium and Hulu as a student. It shows this on my account but under my plan it says 9.99 per month for Spotify and Hulu as a student. Why am I suddenly being...
  • brentschulte13l
  • Regular
  • 669 Views
  • 2 replies
  • 3 likes
  • 669 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Can’t switch from premium to student

PlanPremiumCountryUSADeviceMacbook 2020Operating Systemmacos 14.5 My Question or IssueI am verified for my student account, but every time I try to select the monthly subscription for students, a blue page with the words "We're all mixed up; Refresh ...

  • Newbie
  • Plan Premium Country USA Device Macbook 2020 Operating System macos 14.5   My Question or Issue I am verified for my student account, but every time I try to select the monthly subscri...
  • Eni
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Can no longer access Hulu

PlanPremium IndividualCountryUnited StatesDeviceComputerOperating SystemWindows 10 My Question or IssueI just tried to access my Hulu account, but the website insisted that I need to set up a "myDisney" account and is no longer recognizing the hulu a...

  • Newbie
  • Plan Premium Individual Country United States Device Computer Operating System Windows 10   My Question or Issue I just tried to access my Hulu account, but the website insisted that I...
  • Icsassie
  • Visitor
  • 652 Views
  • 4 replies
  • 3 likes
  • 652 Views
  • 4 replies
  • 3 likes

Solved!! Can't find 1 year subscription plan in Vietnam

PlanPremiumCountryVietnamMy Question or IssueIs 1 year plan subscription been removed in Vietnam? I can't find it anywhere

  • Newbie
  • Plan Premium Country Vietnam My Question or Issue Is 1 year plan subscription been removed in Vietnam? I can't find it anywhere
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago incorrecto

Hice el pago de julio y me siguen cobrando el mismo mes, no entiendo que me están cobrando PlanFree/PremiumCountryColombia Device(Huawei nova 9)Operating System(Android 13) My Question or Issue

  • Visitor
  • Hice el pago de julio y me siguen cobrando el mismo mes, no entiendo que me están cobrando  Plan Free/Premium Country Colombia  Device (Huawei nova 9) Operating System (Android 13)...
  • Eni
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! I can't subscribe to 4 months free offer I got in email

Hey everyone, I got an email from Spotify saying I have got 4 months free offer, but when I click the button, it redirects me to the Plans page where I have to subscribe between paid plans. There's no free offer. Can anyone help me figure out how to ...

  • Casual Listener
  • Hey everyone, I got an email from Spotify saying I have got 4 months free offer, but when I click the button, it redirects me to the Plans page where I have to subscribe between paid plans. There's n...
  • Maxim
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

I won Premium from Just Eat but it's not on my account

I won 4 months of free Premium from Just Eat, added my bank details. Now I don't have Premium on my account so I cannot cancel it. Meanwhile, I see that I have a subscription on my bank account so in 4 months Spotify will start get money for Premium ...

  • Visitor
  • I won 4 months of free Premium from Just Eat, added my bank details. Now I don't have Premium on my account so I cannot cancel it. Meanwhile, I see that I have a subscription on my bank account so in...
  • Maxim
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

No puedo ingresar al plan premium en Iphone

Cuando intento entrar al plan premium como invitado no lo logro ya que aparece que no estoy, pero cuando entro desde un dispositivo android si puedo

  • Visitor
  • Cuando intento entrar al plan premium como invitado no lo logro ya que aparece que no estoy, pero cuando entro desde un dispositivo android si puedo
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Spotify Charging to my credit card without having my credit card

Hey Spotify, stop charging my credit card. I eliminated it from my Spotify account a month ago because I don't want to pay for Spotify anymore. Still, I got a message from my bank today saying you tried to charge for your services. What the **bleep**...

  • Newbie
  • Hey Spotify, stop charging my credit card. I eliminated it from my Spotify account a month ago because I don't want to pay for Spotify anymore. Still, I got a message from my bank today saying you tr...
  • Luan
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes