Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62446 Views
- 43 replies
- 3 likes
- 62446 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
Why can't I change to student abo?
I am getting this message: "You are not eligible for Premium StudentPremium Student is only valid for students at an eligible college or university for a maximum of 4 years." But I don't think I have used it for four years.. PlanIndividual CountrySwi...
- I am getting this message: "You are not eligible for Premium Student Premium Student is only valid for students at an eligible college or university for a maximum of 4 years." ...
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- Spotify Star
- 79 Views
- 1 replies
- 0 likes
- 79 Views
- 1 replies
- 0 likes
Spotify Duo does not accept partner
When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have to do that they previously lived in another country,...
- When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have t...
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- Spotify Star
- 82 Views
- 1 replies
- 0 likes
- 82 Views
- 1 replies
- 0 likes
Cómo puedo pedir un reembolso?
Se me cobró y se me había olvidado cancelar el próximo pago
- Se me cobró y se me había olvidado cancelar el próximo pago
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Move from Premium Duo to Family and change plan owner
We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this?My son has cancelled his subscription but I cannot see how to start a family plan in my name and invite my ...
- We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this? My son has cancelled his subscription but I cann...
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- Spotify Star
- 105 Views
- 1 replies
- 0 likes
- 105 Views
- 1 replies
- 0 likes
Como posso conseguir reembolso ?
Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio
- Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio
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- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Fiz o pagamento e o plano premium não entrou na minha conta
Pagamento
- Pagamento
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- Spotify Star
- 99 Views
- 1 replies
- 0 likes
- 99 Views
- 1 replies
- 0 likes
Missed payment date but when I put money it was deducted but still no subcription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 104 Views
- 1 replies
- 0 likes
- 104 Views
- 1 replies
- 0 likes
Superuser Contribution Why won't my plan change over to the student plan?
My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in the hope of getting the student plan but even when ...
- My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in ...
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- Spotify Star
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes
Why premium on phone doesn't play on my iPad on the same account
iPad play free, not the premium which the payment is currant
- iPad play free, not the premium which the payment is currant
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- Spotify Star
- 90 Views
- 1 replies
- 0 likes
- 90 Views
- 1 replies
- 0 likes
Change my account to Duo, but my wife can't join....Spotify says email attached to another account
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 107 Views
- 1 replies
- 0 likes
- 107 Views
- 1 replies
- 0 likes
Can't access my playlist
I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.
- I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.
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- Spotify Star
- 84 Views
- 1 replies
- 0 likes
- 84 Views
- 1 replies
- 0 likes
Superuser Contribution I made a mistake and paid the wrong Premium plan
Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again?PlanPremiumCountryColombia
- Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again? Plan Premi...
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- Visitor
- 844 Views
- 4 replies
- 0 likes
- 844 Views
- 4 replies
- 0 likes
Too many change password notifications
Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?
- Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?
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- Spotify Star
- 77 Views
- 1 replies
- 0 likes
- 77 Views
- 1 replies
- 0 likes
¿como pueden tomar a cuanta el pago doble de un mismo mes?
En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios
- En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios
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- Spotify Star
- 120 Views
- 1 replies
- 0 likes
- 120 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Page Not Found error when trying to activate Hulu
PlanPremium StudentCountryUSADeviceiPhone 7 Plus, PCOperating SystemiOS 12, Windows 10 My Question or IssueI recently signed up for Spotify Premium for Students, and it's supposed to include a subscription to Showtime and Hulu. I was able to activate...
- Plan Premium Student Country USA Device iPhone 7 Plus, PC Operating System iOS 12, Windows 10 My Question or Issue I recently signed up for Spotify Premium for Students, and it's sup...
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- Moderator
- 6312 Views
- 15 replies
- 3 likes
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Hulu ActivationPage Not Foundspotify student
- 6312 Views
- 15 replies
- 3 likes
Solved!!Superuser Contribution Not eligible for promotion -- can't sign up for regular Premium
CountryCanada (Quebec) My Question or IssuePremium page only lists packages with promotion attached. 3 months free is not available for Quebec. Clicking on one of the options says "Sorry you are not eligible for that plan. Here are some other ways to...
- Country Canada (Quebec) My Question or Issue Premium page only lists packages with promotion attached. 3 months free is not available for Quebec. Clicking on one of the options says "Sorry...
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- Moderator
- 694 Views
- 9 replies
- 0 likes
- 694 Views
- 9 replies
- 0 likes
I do not upgrade for premium my song is not working
I do not want premium account.plz help me for play my songs
- I do not want premium account.plz help me for play my songs
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- Spotify Star
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
Premium Duo account where only manager gets access to free audiobooks
Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought we should have the same benefits?
- Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought ...
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- Spotify Star
- 104 Views
- 1 replies
- 1 likes
- 104 Views
- 1 replies
- 1 likes
Why is my premium account not being acknowledged as such on my macbook?
Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to audiobooks, music, and podcasts off all my devices, bu...
- Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to aud...
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- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
web player playing ads while logged in with premium account
Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.
- Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.
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- Spotify Star
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes