Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52044 Views
  • 23 replies
  • 4 likes
  • 52044 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32598 Views
  • 19 replies
  • 2 likes
  • 32598 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21879 Views
  • 8 replies
  • 1 likes
  • 21879 Views
  • 8 replies
  • 1 likes

Why i'm paying for Premium already 4 month and don't get it?

Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this issues out. When i try to pay for once again for Premium they ...

  • Visitor
  • Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this i...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 1 likes
  • 64 Views
  • 1 replies
  • 1 likes

Adding Othert premium account in Duo

hello I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte.The problem is, that person enter link, and confirmed same address but application informed that address is incorrect.Could you help m...

  • Visitor
  • hello  I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte. The problem is, that person enter link, and confirmed same address but app...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como posso pedir reembolso?

Peguei um código de 4 meses do Xbox Gamepass e acabei sendo cobrado no final do período de teste, queria o dinheiro de volta não tenho a intenção de manter minha assinatura.

  • Visitor
  • Peguei um código de 4 meses do Xbox Gamepass e acabei sendo cobrado no final do período de teste, queria o dinheiro de volta não tenho a intenção de manter minha assinatura.
  • Kiril
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar a conta premium, se eu não consegui eu vou assinar ress

Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer

  • Visitor
  • Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer
  • Yordan
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium

PlanStudent premium My Question or IssueI can download but can't listen offline.

  • Visitor
  • Plan Student premium   My Question or Issue I can download but can't listen offline.
  • Yordan
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount charged with SMS from bank as proof but Spotify Premium disabled

I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I need to update my payment info cos my acc hasn't been ...

  • Visitor
  • I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I nee...
  • Mario
  • Spotify Legend
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague un prepago de 6 meses anticipados y me suspenden el servicio

Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril con un número de referencia que ustedes me dieron p...

  • Visitor
  • Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril ...
  • Jeremy
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card isn't working

When I redeem the pin it's says something went wrong try again and I have tried 8 times.

  • Visitor
  • When I redeem the pin it's says something went wrong try again and I have tried 8 times.
  • Jeremy
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelei minha assinatura premium e mesmo assim me cobraram

Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta

  • Visitor
  • Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta
  • Yordan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me puedo volver a unir a un plan familiar que volvieron a activar?

me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses

  • Visitor
  • me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses 
  • Alex
  • Moderator
  • 105 Views
  • 3 replies
  • 0 likes
  • 105 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't update my payment method

It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different credit cards, I've gone into incognito to do this and...

  • Visitor
  • It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different cr...
  • Mario
  • Spotify Legend
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me get premium?

After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my computer browser and phone browser, both have the same p...

  • Newbie
  • After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my compu...
  • Alex
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

DUO ACCOUNT/CAN'T LISTEN ON 2 DEVICES

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Using an Annual gift card with 3 month free trial?

PlanPremiumCountryUSA My Question or IssueToday I decided to try premium for the first time and got the 3 month free trial. I also purchased a Spotify 1-Year Subscription gift card as a back-up, since I wasn't sure another family member had used my c...

  • Newbie
  • Plan Premium Country USA   My Question or Issue Today I decided to try premium for the first time and got the 3 month free trial. I also purchased a Spotify 1-Year Subscription gift card a...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Duo subscription, correct address but says it's not.

I'm trying to add a second account to my duo subscription. I'm 100% sure it's the correct address then the administrator account (mine) of the duo subscription. Gives the error that the address is from a different country, and if it is correct i shou...

  • Visitor
  • I'm trying to add a second account to my duo subscription. I'm 100% sure it's the correct address then the administrator account (mine) of the duo subscription. Gives the error that the address is fr...
  • jdoom98
  • Newbie
  • 48 Views
  • 2 replies
  • 0 likes
  • 48 Views
  • 2 replies
  • 0 likes

gift cards wont work

it says You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code

  • Visitor
  • it says You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code
  • Maxim
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Free premium cancelled in 'promotional' period - will it revert to free??

if i cancel my free for 3 months Premium trial within the 'free' 3-months, when will my account revert to being a 'free' spotify - immediately, or after the 3-month trial?the T&Cs say: "If you cancel a Promotional Offer during the Promotional Period,...

  • Visitor
  • if i cancel my free for 3 months Premium trial within the 'free' 3-months, when will my account revert to being a 'free' spotify - immediately, or after the 3-month trial? the T&Cs say: "If yo...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed the way I log in, paying premium for over a month

I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face book; this needs to be changed to Premium now as m...

  • Visitor
  • I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face...
  • OscarDC
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes