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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Superuser Contribution changement de pays

Bonjour je vis en Suisse maintenant alors que je vivais en france et quand je veux changer de pays via internet, impossible de pouvoir le changer .Et quand au final je le trouve et que je clique sur l'Abo prenium solo cela me dis que je ne peux pas s...

  • Newbie
  • Bonjour  je vis en Suisse maintenant alors que je vivais en france et quand je veux changer de pays via internet, impossible de pouvoir le changer . Et quand au final je le trouve et que je cl...
  • Susan_GP
  • Moderator
  • 427 Views
  • 6 replies
  • 0 likes
  • 427 Views
  • 6 replies
  • 0 likes

subscription

PlanFree/PremiumCountry Hong Kong(Mongolia) DeviceSamsung A51Operating SystemAndroid My Question or IssueI'm Mongolian international student who studies in hong kong i just wanted renew my plan but my money gets out from my bank card but its not appe...

  • Newbie
  • Plan Free/Premium Country Hong Kong(Mongolia)   Device Samsung A51 Operating System Android   My Question or Issue I'm Mongolian international student who studies in hong kong i j...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Premium Duo Plan Manager

I am the Plan Manager for Premium Duo but do not have access to the audiobooks. How do I gain access to the audiobooks?

  • Visitor
  • I am the Plan Manager for Premium Duo but do not have access to the audiobooks. How do I gain access to the audiobooks?
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Membership paid by gift cards

Can I sign up using my 3 month free trial and use gift cards to pay the membership thereafter?

  • Visitor
  • Can I sign up using my 3 month free trial and use gift cards to pay the membership thereafter?
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Duo

Is there any way that the other person can’t have their own playlists without seeing the manager’s?

  • Visitor
  • Is there any way that the other person can’t have their own playlists without seeing the manager’s?
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

How do I cancel the 30 day free trial

I accidentally pressed this free trial and been solving this for months. I don't see a button where I can cancel it, plus my searches doesn't meet the same fate that I am facing, I just want to have spotify free.

  • Visitor
  • I accidentally pressed this free trial and been solving this for months. I don't see a button where I can cancel it, plus my searches doesn't meet the same fate that I am facing, I just want to have ...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Solved!! Duo for 2 others?

PlanDuoCountryAustraliaMy Question or IssueI signed up for a Duo with the intention of adding my 2 daughters. It seems I have to remain as 1 of the members, but I have no intention of using Spotify. Is there a way around this apart from cancelling, w...

  • Newbie
  • Plan Duo Country Australia My Question or Issue I signed up for a Duo with the intention of adding my 2 daughters. It seems I have to remain as 1 of the members, but I have no intention of using...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Premium cancellation and refund

Hey, Basically I have paid for premium just now and did not realise someone else was signed in so I have paid but not on my account. Is it possible to remove the premium and get a refund? Please help,

  • Casual Listener
  • Hey,   Basically I have paid for premium just now and did not realise someone else was signed in so I have paid but not on my account. Is it possible to remove the premium and get a refund? Pl...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months for 5 bucks, but they gave me 1

PlanPremiumCountryUkraineDevicePoco M5sOperating SystemAndroid 12 My Question or IssueHello, I would like to get help regarding your promotion (3 months for 5 bucks until December 31). Subscribed via Google Play, but they only gave me 1 month, althou...

  • Casual Listener
  • Plan Premium Country Ukraine Device Poco M5s Operating System Android 12   My Question or Issue Hello, I would like to get help regarding your promotion (3 months for 5 bucks until Dec...
  • Ivelina
  • Moderator
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

Unrequested restitution and cancellation of my Family Plan.

Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subscription. Upon checking my account I discovered that my last ...

  • Newbie
  • Hi There,  This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subsc...
  • Nashwag
  • Newbie
  • 120 Views
  • 2 replies
  • 1 likes
  • 120 Views
  • 2 replies
  • 1 likes

Duo plan different rights

Hey, my partner and I share a Duo plan. She can listen to audiobooks and I can't. On my account they are locked and on hers they are open. We have the same plan, what's the issue and how do we fix it?xx PlanDuo Country Device(iPhone 8, Samsung Galaxy...

  • Visitor
  •   Hey, my partner and I share a Duo plan. She can listen to audiobooks and I can't. On my account they are locked and on hers they are open. We have the same plan, what's the issue and how do w...
  • martinwd44
  • Visitor
  • 132 Views
  • 2 replies
  • 1 likes
  • 132 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cant pay spotify year with paypal balance

PlanFreeCountryChileDeviceDesktopOperating SystemW10 My Question or IssueI cant pay the whole year with paypal account balance, unlike the monthly subscription when i can do it, i have my card linked and when i try to pay the year it uses my card mon...

  • Newbie
  •   Plan Free Country Chile Device Desktop Operating System W10   My Question or Issue I cant pay the whole year with paypal account balance, unlike the monthly subscription when i...
  • Vasil
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puede ingresar a premium duo después de haber recibido la invitación?

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS ...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte. Plan Gratis/Premium País   Dispositivo (iPhone 8,...
  • OscarDC
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution We have spotify duo and living abroad in same address but it still not work

We are living abroad in same address but our spotify is finnish. We both have different addresses in Finland but have been living in same address abroad for half a year already. For some reason spotify cancels our duo premium? Can we somehow prove th...

  • Visitor
  • We are living abroad in same address but our spotify is finnish. We both have different addresses in Finland but have been living in same address abroad for half a year already. For some reason spoti...
  • Elena
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't cancel my subscription on Spotify or on its website.

The website page is slow and doesn't load on my screen. I can't cancel on Spotify because of bad internet but my internet is good and it give this words in Spanish when it doesn't allow me to cancel on the app and it won't allow to cancel on the webs...

  • Visitor
  • The website page is slow and doesn't load on my screen. I can't cancel on Spotify because of bad internet but my internet is good and it give this words in Spanish when it doesn't allow me to cancel ...
  • MihailY
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Spotify Change Payment Method "oops something went wrong"

None of PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S22Operating SystemAndroid My Question or IssueI tried changing my payment method 3 times but all 3 times failed and I checked my credit card and it was billed. What should I do? I want to avo...

  • Visitor
  • None of  Plan Premium Country Philippines Device Samsung Galaxy S22 Operating System Android   My Question or Issue I tried changing my payment method 3 times but all 3 times fai...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lost my Hulu subscription through Spotify student premium

I have a student premium plan to which I also get Hulu. My Hulu has stopped working and it says I have to pay an extra $7.99 a month. I am not doing this when I’m supposed to get it Included and no one at Spotify will help me! Operating Systemios

  • Visitor
  • I have a student premium plan to which I also get Hulu. My Hulu has stopped working and it says I have to pay an extra $7.99 a month. I am not doing this when I’m supposed to get it Included and no o...
  • kannoli
  • Newbie
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo unirme a plan duo

PlanPremium duoCountryChile DeviceRedmi Note 10 proOperating SystemAndroid My Question or Issue No me permite unirme a plan premium duo, me enviaron invitación pero no permite unirme.

  • Newbie
  • Plan Premium duo Country Chile   Device Redmi Note 10 pro Operating System Android   My Question or Issue   No me permite unirme a plan premium duo, me enviaron invitación ...
  • Berenice9
  • Casual Listener
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Pin Code

 I'm Smart Subscriber Because Pin Code Not Working on Spotify Premium, I Tried GETPIN or STOPPIN1 to 8823 Won't Work & Invalid, Can We Help, Thanks

  • Regular
  • <snip - Moderator edit>  I'm Smart Subscriber Because Pin Code Not Working on Spotify Premium, I Tried GETPIN or STOPPIN1 to 8823 Won't Work & Invalid, Can We Help, Thanks 
  • Novy
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchasing premium in traveling families

Me and my father are planning to get spotify duo but my father is out of station on business trips alot of times so is it possible for us to purchase Spotify premium.with automatic location detection of google maps his and my location differs but our...

  • Newbie
  • Me and my father are planning to get spotify duo but my father is out of station on business trips alot of times so is it possible for us to purchase Spotify premium.with automatic location detection...
  • Novy
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes