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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147102 Views

69 replies

10 likes

Premium for Family
  • 147102 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92715 Views

89 replies

4 likes

  • 92715 Views
  • 89 replies
  • 4 likes

DITO Telecommunity Payment Options

My Question or IssueHello Spotify Team,I’m a user from the Philippines and I truly enjoy using Spotify. I’d like to request that you consider adding DITO Telecommunity as a payment option for Premium subscriptions. Many Filipinos, especially younger ...

Visitor

My Question or Issue Hello Spotify Team, I’m a user from the Philippines and I truly enjoy using Spotify. I’d like to request that you consider adding DITO Telecommunity as a payment option for P...

Billy-J

Spotify Star

1719 Views

1 replies

1 likes

  • 1719 Views
  • 1 replies
  • 1 likes

Superuser Contribution Set time limit on audiobooks/ only allow once chapter at a time

I love audiobooks but a feature that really disappoints me is that there is no way to limit listening times or to stop the app from automatically playing the next chapter.I use audiobooks to help me sleep and typically I will listen for 15-30 minutes...

Newbie

I love audiobooks but a feature that really disappoints me is that there is no way to limit listening times or to stop the app from automatically playing the next chapter. I use audiobooks to help m...

-wqq1grnb_cqk

Newbie

8010 Views

5 replies

2 likes

  • 8010 Views
  • 5 replies
  • 2 likes

Top up hours. They disappeared

Where are they. No record showing on my account.

Visitor

Where are they. No record showing on my account.

Billy-J

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Cancel my subscription

Hi, I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spotify. I want to cancel completely for the moment because I need ...

Visitor

Hi,   I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spotify...

Billy-J

Spotify Star

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountryJordanDevice( IPHONE 11 )Operating System(iOS .) My Question or IssueGood after noon lady’s and gentlemen, I’ve subscribed to premium from “ TALABAT “ app points and wheN I was wanna activate it, tap showed and saying there’s a...

Visitor

  Plan Free/Premium Country Jordan Device ( IPHONE 11 ) Operating System (iOS .)   My Question or Issue Good after noon lady’s and gentlemen, I’ve subscribed to premium from “ TA...

Billy-J

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong date mentioned on exit page after cancelling Premium subscription

Wrong date mentioned on exit page after cancelling Premium subscriptionPlanPremium - Individual PlanCountryIndiaDeviceOnePlus Nord 2TOperating SystemAndroid 14 My Question or IssueI got a three months free premium subscription on Spotify. After it en...

Newbie

Wrong date mentioned on exit page after cancelling Premium subscription Plan Premium - Individual Plan Country India Device OnePlus Nord 2T Operating System Android 14   My Questi...

Susan_GP

Moderator

1404 Views

1 replies

0 likes

  • 1404 Views
  • 1 replies
  • 0 likes

Premium

Premium stopped working 

Visitor

Premium stopped working 

Bittencourt

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't subscribe to premium

I am trying to subscribe to the premium student plan and it keeps saying payment failed. How can I get this fixed without changing my payment method?

Visitor

I am trying to subscribe to the premium student plan and it keeps saying payment failed. How can I get this fixed without changing my payment method?

Susan_GP

Moderator

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Basic duo

PlanPremiumCountryUSA Operating SystemAndroid 13 My Question:I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do not use Spotify for audiobooks so I would like to switch to Basic Duo, but I do...

Casual Listener

Plan Premium Country USA  Operating System Android 13   My Question: I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do no...

Yordan

Moderator

7840 Views

15 replies

2 likes

  • 7840 Views
  • 15 replies
  • 2 likes

Superuser Contribution Card payment method keep loading indefinitely

PlanFree/PremiumCountryEcuador My Question or IssueThe card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same with any plan, and it happens with my pc and my smartphone. I've been trying ...

Newbie

  Plan Free/Premium Country Ecuador   My Question or Issue The card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same w...

PG05_

Visitor

3884 Views

8 replies

0 likes

  • 3884 Views
  • 8 replies
  • 0 likes

Superuser Contribution this page got tripped out

PlanFree/PremiumCountry DeviceLaptop/PCOperating SystemWindows 10BrowserChrome/Microsoft Edge My Question or IssueHello,I'm having trouble accessing the subscription page to select my subscription plan. Every time I try to access it, I get an error a...

Visitor

Plan Free/Premium Country   Device Laptop/PC Operating System Windows 10 Browser Chrome/Microsoft Edge   My Question or Issue Hello, I'm having trouble accessing the subscripti...

Maria

Moderator

5930 Views

16 replies

6 likes

  • 5930 Views
  • 16 replies
  • 6 likes

No hours for audio books only just signed up for premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) i Have only just upgraded my account from free to premium but it says I am out of hours for my audio books but ha...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   i Have only just upgraded my ...

Billy-J

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

I have problem with the billing

Dear Spotify Support,I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confirm why a new charge was attempted, considering my pre...

Visitor

Dear Spotify Support, I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confi...

Billy-J

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

My account was hacked and they set up a dual premium acct. that I am being charged for.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

What is the time period for expiration of the referal code I got for spotify free subscription for 4

Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of coupon date as June 28 So please help me that will the...

Newbie

Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of cou...

Billy-J

Spotify Star

803 Views

1 replies

0 likes

  • 803 Views
  • 1 replies
  • 0 likes

Cambio de paquete spoty

Hola, he cambiado el plan individual al familiar, entiendo que una vez está registrado se cambia automáticamente y dejan de pasar el cargo o hay que cancelarlo previamente y luego dar alta en el familiar . Gracias

Visitor

Hola,  he cambiado el plan individual al familiar, entiendo que una vez está registrado se cambia automáticamente y dejan de pasar el cargo o hay que cancelarlo previamente y luego dar alta en ...

ThisCommunitySucks

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

No More Prepaid?

PlanFree/PremiumCountryIndiaOperating SystemAndroid 16 My Question or IssueSo I wanted to buy spotify premium for some time now and was planing to buy the individual plan for 1 year since it was a bit cheaper.But today when I finally went to buy it i...

Newbie

  Plan Free/Premium Country India Operating System Android 16   My Question or Issue So I wanted to buy spotify premium for some time now and was planing to buy the individual plan...

Jose_M

Spotify Star

1494 Views

3 replies

1 likes

  • 1494 Views
  • 3 replies
  • 1 likes

Issue with Payment via Mobile SIM for Family Subscription

PlanPremiumCountryBangladeshDeviceiPhone 13Operating SystemiOS 18.5 My Question or IssueDear Customer Service, I hope this message finds you well. I’m writing to seek assistance regarding a payment issue I’ve been facing. Previously, some of my payme...

Newbie

Plan Premium Country Bangladesh Device iPhone 13 Operating System iOS 18.5   My Question or Issue Dear Customer Service,   I hope this message finds you well.   I’m writi...

Billy-J

Spotify Star

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Spotify says my 4 years of Student Plan are done, but I'm still in college.

PlanPremium StudentCountryUSADeviceGoogle Pixel 9Operating SystemNot relevant My Question or IssueI'm a college student on the ASD spectrum. I take part-time classes to help manage my chronic anxiety. I was considering signing up for Spotify again, b...

Newbie

Plan Premium Student Country USA Device Google Pixel 9 Operating System Not relevant   My Question or Issue I'm a college student on the ASD spectrum. I take part-time classes to help ...

Maxim

Spotify Star

912 Views

1 replies

0 likes

  • 912 Views
  • 1 replies
  • 0 likes