Top up hours. They disappeared

[#1]

Where are they. No record showing on my account.

[Billy-J]

Hey there! Thanks for reaching out to the Community!

Can you try accessing your top-ups by checking out these steps? If that doesn’t work, let’s try a clean reinstall of the app following these steps. These steps are more thorough than the simple reinstall and can solve common issues.
If you're still having trouble, can you let me know the make and model of the device you're experiencing this on?

Let me know how everything goes!