Cancel my subscription

[KaraboN]

Hi,

I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spotify. I want to cancel completely for the moment because I need the extra cash but can't figure out how to do it.

Can somebody help me, please? There seems to be no way to contact anybody by phone.

Thanks,

.

Plan

Premium

Country

South Africa 

Device

HONOR 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @KaraboN, thanks for reaching out to the Community!

In this case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!