Duo account but still on free subscription plan

[BulelwaMazwi]

Plan

Free/Premium

Country

South Africa 

Device

(iPhone 13)

Operating System

(iOS 17.4.1etc.)

My Question or Issue

My partner upgraded his plan to premium duo and added me on it - our address is the same but my plan still under the free subscription plan. I have tried everything - logged out and logged in again, gave it more than 8 hours thinking that the system will be updated but still nothing. Please help 

[Billy-J]

Hey @BulelwaMazwi, thanks for reaching out to the Community!

If the plan manager has confirmed that you're a member on their end, and you're still unable to use your Premium features, could you let me know what your subscription status says here?

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!