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Being charged for premium, but cannot find my account

Being charged for premium, but cannot find my account

Hi,

 

I had/have a premium account which I have paid for several months. Suddenly the status changed to Free, although I am being charged for monthly fee. Can you please put me back on my premium account? Eventually how to cancel the draw from my bank?

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1 Reply

Hey @Bjornar21

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
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