Can't buy premium

[Sy69charger]

My Spotify account continues to say that my credit card provider is having a bad day. Even after I tried visa and pay pal. Has anyone else had that problem or no how to fix it?

[Jiana]

Hey, @Sy69charger! That's not cool - let's try to figure this out.

Firstly, what device, browser, and OS are you using? If possible, I suggest trying a different device or browser and see if that helps solve the issue. If not, reply back and we can troubleshoot further. 🙂

[ChaRojas]

Hi Spotify,

I have the same problem with @Sy69charger but I'm using the mobile method for the payment I have tried it into several browser and I still can't buy premium. What should I do?

Thanks 

[Jiana]

Hey, @ChaRojas! Are you still having this problem? If so, are you able to try a different device, such as a desktop or laptop?

[ChaRojas]

Hi Jiana!

Yes I have tried it to a different device but still not working. I want to try it to a different payment method but Im worried it might have the same result, Im worried it might waste my money when I pay it and dont work.

Please help me on this

Thanks! 🙂