Canceld and still charged

[princeaikoo]

I cancelled my **bleep** and i still got charged that's not okay, i need answers and my money back now 

[Luke]

Hey @princeaikoo,

Most of the times a user gets charged after he cancelled, is because he never ended the cancelling process. There are two ways to check this. First you can see this at your subscriptions page. And Second, you can check your email for a confirmation of the cancellation process.
When this methods say that you are still on Premium, please try to cancel again, this time being aware of receiving the cancellation email. The process asks a few times if "you’re really sure" you’d like to cancel, and if not careful, it's easy to oversee them.

Have a nice day!

LK608

[princeaikoo]

yes I made sure i cancelled, i did it twice just to make sure and I was
still charged.

[Luke]

Hey again @princeaikoo,

Please be aware that a refund is never guaranteed and all requests will get evalutaed on a case-by-case basis by the support.With that in mind, please fill out the contact form to create a ticket with support.
The support will do their best to get in touch with you as fast as possible, but please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

Have a nice day!

LK608

[princeaikoo]

I want my money back, it was illegally taken from my account, i know my
rights and i know the law, i will file a lawsuit if necessary

[Luke]

Hey @princeaikoo,

don’t worry! The right team will help you with this as soon as possible. You just need to contact them following the link I provided.

Let me know how it goes and

have a great day!

LK608