Charged $18.99 even though I have a FREE account

[Spottytb]

Plan

Free

Country

Australia

Device

iPhone 10

Operating System

iOS 10

My Question or Issue

I have been charged $18.99 on my credit card for presumably a family account.

a) I do not have a family and am in no need of a family account,

b) My plan says FREE subscription which is what I am on and want to be on,

c) I did not agree or sign up or press anything for a family subscription that I neither require or want.

Can you please get rid of this fraudulent charge from my account immediately.

Many Thanks

[Yordan · Accepted solution]

Hi @Spottytb,

Sorry to hear this has happened to you without your consent.

If your account page shows your subscription as Free, then you've been charged for another account. You can try logging in to Spotify with all other email addresses you could have during the sign up process, or by clicking on Continue with Facebook, Google or Apple to see if a Premium account would show up. It's also worth checking with your family/relatives about this, as it's possible that someone has used your payment information to get Premium.

In any case, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

Hope you get this sorted out soon. Take care!