Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
PlanFree/Premium My Question or IssueIf I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to have possibility to buy premium also in EUR.
Casual Listener
Plan Free/Premium My Question or Issue If I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to...
Maxim
Spotify Star
670 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi..i had that 3 month free trial period account. Unfortunately i delete all the dates from ...
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Maxim
Spotify Star
183 Views
1 replies
0 likes
PlanPremium (no Hulu or other added plans)/Duo (?)CountryUSA/GermanyDeviceGalaxy S10+, iPhone SE, Desktop appOperating SystemAndroid 9, iOS 16.3.1, Windows 10, My Question or IssueI have had a US Spotify Premium subscription since 2013, with my payme...
Newbie
Plan Premium (no Hulu or other added plans)/Duo (?) Country USA/Germany Device Galaxy S10+, iPhone SE, Desktop app Operating System Android 9, iOS 16.3.1, Windows 10, My Qu...
Maxim
Spotify Star
475 Views
1 replies
0 likes
My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address
Visitor
My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address
Maxim
Spotify Star
229 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
MihailY
Moderator
202 Views
1 replies
0 likes
Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respuesta.
Newbie
Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respue...
Ester6
Visitor
287 Views
2 replies
0 likes
Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.
Visitor
Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.
Bittencourt
Spotify Star
201 Views
1 replies
0 likes
Hello,I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single premium plan, but when clicking on the "change plan"...
Visitor
Hello, I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single...
Maxim
Spotify Star
239 Views
1 replies
0 likes
I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign up? He’s at work while signing up but we live in the...
Visitor
I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign u...
Maxim
Spotify Star
186 Views
1 replies
0 likes
My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL). The Spotify service address on file no longer matches where we live and use Spotify, and it also does not match...
Visitor
My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL). The Spotify service address on file no longer matches ...
Lyubka
Moderator
370 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceiphone 13Operating System(iOS 10) My Question or IssueI am a regular premium subscriber to Spotify .payment for premium service has been deducted from my account and spotify app is saying it is not received .i have checke...
Newbie
Plan Premium Country India Device iphone 13 Operating System (iOS 10) My Question or Issue I am a regular premium subscriber to Spotify . payment for premium service has been deduct...
Alex
Spotify Legend
419 Views
1 replies
0 likes
Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this? Don't have contact with her Thanks
Visitor
Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this? Don't have...
Maxim
Spotify Star
271 Views
1 replies
0 likes
Hey everyone, i had just started the free premium trial, and interested in removing my card from Spotify for now, how do i do that? I only have an option to update, not remove
Newbie
Hey everyone, i had just started the free premium trial, and interested in removing my card from Spotify for now, how do i do that? I only have an option to update, not remove
AdamDamon
Spotify Star
1418 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
MihailY
Moderator
170 Views
1 replies
0 likes
I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application
Visitor
I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application
MihailY
Moderator
282 Views
1 replies
0 likes
I have signed up to a Family subscription and send an invite to my son and to my husband. My son didn't have any problems - but when my husband tries to accept the invite, is says that he is not in the same country???? We sit at the same address, at ...
Visitor
I have signed up to a Family subscription and send an invite to my son and to my husband. My son didn't have any problems - but when my husband tries to accept the invite, is says that he is n...
Eni
Moderator
222 Views
1 replies
0 likes
Quiero regresen mi subscrpcion a premium sin anuncios y cuanto es el pago real. Gracias
Visitor
Quiero regresen mi subscrpcion a premium sin anuncios y cuanto es el pago real. Gracias
AlejaR
Moderator
200 Views
1 replies
0 likes
Free/PremiumCountry usa Device ios(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was suspened when spotify quit accepting payment throught Itunes. I co...
Casual Listener
Free/Premium Country usa Device ios (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...
MihailY
Moderator
225 Views
2 replies
0 likes
Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does not accept card since it wasnt issued in Hong Kong. ...
Casual Listener
Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does n...
Eni
Moderator
378 Views
4 replies
1 likes
I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads? I am not paying for some premium feature if I am expecting to hear any propaganda.
Casual Listener
I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads? I am not paying for some premium fe...
Not applicable
477 Views
6 replies
2 likes