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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4313 Views
  • 23 replies
  • 2 likes
  • 4313 Views
  • 23 replies
  • 2 likes

I can’t buy premium after deleting my account

I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everything in correctly but it keeps saying “something is...

  • Visitor
  • I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everyt...
  • Maxim
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo: Address verification and region switching failed

PlanPremium/Premium DuoCountryNetherlands My Question or IssueMy Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Premium Duo to share with my friend with a German Spotify account livi...

  • Casual Listener
  • Plan Premium/Premium Duo Country Netherlands   My Question or Issue My Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Pr...
  • ti2zue7wgfgvvojty8mb
  • Visitor
  • 1871 Views
  • 5 replies
  • 0 likes
  • 1871 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payment method fai

Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.

  • Visitor
  • Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.
  • Jeremy
  • Spotify
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution payments: my funds are made available on 1st of every month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled the account and still charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Dian
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

My student subscription changed to Premium

PlanStudent Premium changed to Premium without notice CountryFrance My Question or IssueI just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tarif) without any notice and while I'm still a student. It's the second time it's ha...

  • Visitor
  • Plan Student Premium changed to Premium without notice   Country France    My Question or Issue I just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tari...
  • Maxim
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo won't work due to "wrong address", but I live with my wife

So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...

  • Casual Listener
  • So, my plan was free up to now. My wife had premium for a long time. Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia)   I re-checked my address in my own profile...
  • Eni
  • Moderator
  • 1122 Views
  • 12 replies
  • 0 likes
  • 1122 Views
  • 12 replies
  • 0 likes

Cancel a plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not activating

PlanFreeCountryIndiaDevicePC/Redmi Note 7 ProOperating SystemWindows 11/Android 10 My Question or IssueI made a payment to activate premium, with the first month free. I have never had premium before. But when I finished billing, 2 INR was debited, b...

  • Casual Listener
  • Plan Free Country India Device PC/Redmi Note 7 Pro Operating System Windows 11/Android 10   My Question or Issue I made a payment to activate premium, with the first month free. I have...
  • Reine712
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription return

PlanPremium for studentsCountryCzech Republic My Question or IssueHello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please undo this change, return my payment method and refund me the money. I...

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  • Newbie
  • Plan Premium for students Country Czech Republic   My Question or Issue Hello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please u...
  • Eni
  • Moderator
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription

Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back

  • Visitor
  • Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back 
  • Novy
  • Moderator
  • 12086 Views
  • 1 replies
  • 0 likes
  • 12086 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden cancellation of my Duo Subscription

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...

  • Regular
  • Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscript...
  • Vedista
  • Newbie
  • 1248 Views
  • 2 replies
  • 0 likes
  • cancellation
    Duo
    Premium
    Subscription
  • 1248 Views
  • 2 replies
  • 0 likes

Upgrading from a mini plan to a one month plan

Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month plan as well as it mentioned that in one month plan w...

  • Visitor
  • Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month pl...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Lost account

I was restarting my phone, and when I turned it back on and opened Spotify, I was logged out of my account. I have Spotify premium on my account, and I logged back into my account and all my songs were gone. It had reset to songs I had saved years ag...

  • Casual Listener
  • I was restarting my phone, and when I turned it back on and opened Spotify, I was logged out of my account. I have Spotify premium on my account, and I logged back into my account and all my songs we...
  • Leggie
  • Regular
  • 339 Views
  • 2 replies
  • 1 likes
  • 339 Views
  • 2 replies
  • 1 likes

Wanting to upgrade account

I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just be out the $9.99 and charged the $12.99? It litera...

  • Visitor
  • I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just...
  • AdamDam
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment declined

“The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify accept amex card? Country Bangladesh

  • Casual Listener
  •   “The payment failed. Please try again, or use a different payment method. Go to our support.”  Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify...
  • Alex
  • Spotify Legend
  • 1235 Views
  • 5 replies
  • 0 likes
  • 1235 Views
  • 5 replies
  • 0 likes

Payment successful via google pay but spotify refuses to activate premium

Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify premium via google pay. The amount was paid successfully and google says that its su...

  • Casual Listener
  • Plan Premium Country India Device (iPhone) Operating System (iOS 12)   My Question or Issue Like previous month this month too  on 27th Aug i made a payment for Spotify ...
  • sand87ch
  • Casual Listener
  • 1063 Views
  • 5 replies
  • 0 likes
  • 1063 Views
  • 5 replies
  • 0 likes

Superuser Contribution Anulowanie subskrypcji bez logowania na konto

Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy na konto z którego nie mogę korzystać?

  • Visitor
  • Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pien...
  • Dian
  • Spotify Legend
  • 1915 Views
  • 1 replies
  • 0 likes
  • 1915 Views
  • 1 replies
  • 0 likes

Superuser Contribution como recuperar el usuario a traves de la tarjeta de credito

Buenas tardes Comunidad, les comento mi problema...Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos tienen cuentas free distintas, pero al hacerla premium me ...

  • Newbie
  • Buenas tardes Comunidad, les comento mi problema... Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos ...
  • Yordan
  • Moderator
  • 6918 Views
  • 3 replies
  • 0 likes
  • 6918 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why do I get adverts on Premium?

I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.

  • Visitor
  • I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
  • Ygrecd
  • Visitor
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes