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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192640 Views

123 replies

12 likes

  • 192640 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21988 Views

28 replies

4 likes

  • 21988 Views
  • 28 replies
  • 4 likes

Solved!! Change currency

PlanFree/Premium My Question or IssueIf I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to have possibility to buy premium also in EUR.

Casual Listener

Plan Free/Premium   My Question or Issue If I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to...

Maxim

Spotify Star

670 Views

4 replies

0 likes

  • 670 Views
  • 4 replies
  • 0 likes

Payment issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi..i had that 3 month free trial period account. Unfortunately i delete all the dates from ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Maxim

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Issues with Changing Country, Payment Methods, and Duo

PlanPremium (no Hulu or other added plans)/Duo (?)CountryUSA/GermanyDeviceGalaxy S10+, iPhone SE, Desktop appOperating SystemAndroid 9, iOS 16.3.1, Windows 10, My Question or IssueI have had a US Spotify Premium subscription since 2013, with my payme...

Newbie

Plan Premium (no Hulu or other added plans)/Duo (?) Country USA/Germany Device Galaxy S10+, iPhone SE, Desktop app Operating System Android 9, iOS 16.3.1, Windows 10,    My Qu...

Maxim

Spotify Star

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution My girlfriend can't join my duo plan because they can't verify address

My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address

Visitor

My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address

Maxim

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get Hulu off my account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualización de pago

Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respuesta.

Newbie

Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respue...

Ester6

Visitor

287 Views

2 replies

0 likes

  • 287 Views
  • 2 replies
  • 0 likes

(portuguese) lembro de ter cancelado a minha assinatura mas continuou ativa

Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.

Visitor

Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.

Bittencourt

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Canceling Duo and setting up a Premium single account

Hello,I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single premium plan, but when clicking on the "change plan"...

Visitor

Hello, I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single...

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Spotify family

I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign up? He’s at work while signing up but we live in the...

Visitor

I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign u...

Maxim

Spotify Star

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow update of service address to match billing address to prevent ID and service theft

My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL). The Spotify service address on file no longer matches where we live and use Spotify, and it also does not match...

Visitor

My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL).  The Spotify service address on file no longer matches ...

Lyubka

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment done but still not reflected

PlanPremiumCountryIndiaDeviceiphone 13Operating System(iOS 10) My Question or IssueI am a regular premium subscriber to Spotify .payment for premium service has been deducted from my account and spotify app is saying it is not received .i have checke...

Newbie

Plan Premium Country India Device iphone 13 Operating System (iOS 10)   My Question or Issue I am a regular premium subscriber to Spotify . payment for premium service has been deduct...

Alex

Spotify Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Removing card details from an account im not the manager of

Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this? Don't have contact with her Thanks

Visitor

Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this?  Don't have...

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

How do i remove my card from Spotify?

Hey everyone, i had just started the free premium trial, and interested in removing my card from Spotify for now, how do i do that? I only have an option to update, not remove

Newbie

Hey everyone, i had just started the free premium trial, and interested in removing my card from Spotify for now, how do i do that?  I only have an option to update, not remove 

AdamDamon

Spotify Star

1418 Views

1 replies

0 likes

  • 1418 Views
  • 1 replies
  • 0 likes

Superuser Contribution He pagado mi suscripción a Premium de este mes pero no me ha actualizado la aplicación al plan premi

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution paypal payment

I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application

Visitor

I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application

MihailY

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription,

I have signed up to a Family subscription and send an invite to my son and to my husband. My son didn't have any problems - but when my husband tries to accept the invite, is says that he is not in the same country???? We sit at the same address, at ...

Visitor

I have signed up to a Family subscription and send an invite to my son and to my husband.  My son didn't have any problems - but when my husband tries to accept the invite, is says that he is n...

Eni

Moderator

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Free/PremiumCountry usa Device ios(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was suspened when spotify quit accepting payment throught Itunes. I co...

Casual Listener

  Free/Premium Country usa   Device ios (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...

MihailY

Moderator

225 Views

2 replies

0 likes

  • 225 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible to change country or pay

Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does not accept card since it wasnt issued in Hong Kong. ...

Casual Listener

Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does n...

Eni

Moderator

378 Views

4 replies

1 likes

  • 378 Views
  • 4 replies
  • 1 likes

Ads on Premium account

I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads? I am not paying for some premium feature if I am expecting to hear any propaganda.

Casual Listener

I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads?   I am not paying for some premium fe...

Not applicable

477 Views

6 replies

2 likes

  • 477 Views
  • 6 replies
  • 2 likes