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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 147827 Views
  • 100 replies
  • 12 likes
  • 147827 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17012 Views
  • 27 replies
  • 4 likes
  • 17012 Views
  • 27 replies
  • 4 likes

Superuser Contribution Payment

PlanPremiumCountryUnited States My Question or IssueI went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for the $9.99 I was billed.

  • Newbie
  • Plan Premium Country United States     My Question or Issue I went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for ...
  • Lyubka
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution MI INVITADO NO PUEDE ACCEDER A DUO POR LA DIRECCION ERRONEA

PREMIUM DUOARGENTINA necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube

  • Visitor
  • PREMIUM DUO ARGENTINA   necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube  
  • Alex
  • Spotify Legend
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution The offline music option doesn't work on the Premium profil.

Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe? Thank you

  • Visitor
  • Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe?    Than...
  • Lyubka
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution do u wanna keep ur membership in the premium duo?

My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortunately we could not renew ur membership". How to re...

  • Regular
  • My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortu...
  • tonka123
  • Regular
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague la promo de tres de 3 meses. Solo funcionó 1 mes

Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente.PlanPromoción 3 mesespaisColombiaDispositivoXiaomi 8sistema operativoAndroide Mi pregunta o problema

  • Visitor
  • Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente. Plan Promoción 3 meses pais Colombia Dispositivo ...
  • Joan
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hice el pago pero sigo sin poder accesar a mi cuenta.

Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer?PlanFree/PremiumCountryMariate Rodriguez Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer? Plan Free/Premium Country Mariate Rodriguez    Device (iPho...
  • Joan
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify premium gift card if not working

I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I waited, but that was not the problem I guess. Now I'm o...

  • Visitor
  • I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I wait...
  • Alex
  • Spotify Legend
  • 488 Views
  • 3 replies
  • 1 likes
  • 488 Views
  • 3 replies
  • 1 likes

Superuser Contribution can't open my account in a new device

PlanpremiumCountryturkeyDeviceamazon kindleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue**bleep** i listwn spotify in my mobilephone & notebook but I can not open my library in amazon kindle although i use my e mail and...

  • Visitor
  • Plan premium Country turkey Device amazon kindle Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue **bleep** i listwn spotify in my mobilephone &...
  • Lyubka
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Re: Cobro doble

Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber porqué? Necesito comunicarme con alguien que me dé ...

  • Visitor
  • Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber ...
  • Lyubka
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

How cancell the payment??

Since two months ago, i have had a charge in my credit card. I have free plan an muy count doesnt have any credit card. I think some one has cloned my card, this have happened twice, last time i change the card but the bank said that i need contact s...

  • Visitor
  • Since two months ago, i have had a charge in my credit card. I have free plan an muy count doesnt have any credit card. I think some one has cloned my card, this have happened twice, last time i chan...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Info about the date I can be memb of a spotify family again, after 12 month

Where can I find the date I was last time a member of a spotify family?Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become member of a new spotify family, I still receive the rejec...

  • Visitor
  • Where can I find the date I was last time a member of a spotify family? Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become memb...
  • Susan_GP
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué Spotify Duo pero no se activó

PlanPremium DuoCountryArgentinaDeviceMoto e6 PlusOperating SystemAndroid 9 My Question or IssueHoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no me activaron el premium y tampoco aparece en la lista de recibos en la pagin...

  • Newbie
  • Plan Premium Duo Country Argentina Device Moto e6 Plus Operating System Android 9   My Question or Issue Hoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no ...
  • Yordan
  • Moderator
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged but it’s showing I have a free account

None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India Device (iPhone 13) Operating System (iOS 16.1.1) My Question or Issue I have been charged for premium for...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India  Device (iPhone 13) Operating Syste...
  • Yordan
  • Moderator
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Superuser Contribution No me permite ingresar mi rut por que tiene 9 digitos

En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8

  • Newbie
  • En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8   
  • Alex
  • Spotify Legend
  • 586 Views
  • 4 replies
  • 1 likes
  • 586 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Unable to update Premium to Premium Duo

PlanPremium Individual + HuluCountryUSA My Question or IssueI am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for purchase. If I manually select Premium Duo from the website, I get an...

  • Music Fan
  • Plan Premium Individual + Hulu Country USA   My Question or Issue I am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for p...
  • Yordan
  • Moderator
  • 9741 Views
  • 27 replies
  • 5 likes
  • 9741 Views
  • 27 replies
  • 5 likes

Duo plan

PlanPremiumCountryUsa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi. I have had the premium plan for well over 10 years, and I love it. I also love that I get hulu for free with it. I would li...

  • Casual Listener
  • Plan Premium Country Usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi. I have had the premium plan for well ove...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan for Kyrgyzstan

PlanPremium DuoCountryKyrgyzstanDeviceGoogle Pixel 5Operating SystemAndroid 13My Question or IssueCan I switch to Premium Duo in Kyrgyzstan?

  • Newbie
  • Plan Premium Duo Country Kyrgyzstan Device Google Pixel 5 Operating System Android 13 My Question or Issue Can I switch to Premium Duo in Kyrgyzstan?
  • Maxim
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito recuperar listado de 800 canciones seleccionadas en ME GUSTA

Se actualizó página de Spotify,sin embargo en CANCIONES QUE ME GUSTAN no aparece la lista de aproximadamente 800 canciones que son mis favoritas. LAS NECESITO.

  • Visitor
  • Se actualizó página de Spotify,sin embargo en CANCIONES QUE ME GUSTAN no aparece la lista de aproximadamente 800 canciones que son mis favoritas. LAS NECESITO.
  • Lyubka
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium

Hello, I subscribe as a student because I am a uni student however, it's telling me to pay an individual premium. Is there a way that I could pay a student premium than an individual premium? Thank you for the help!

  • Visitor
  • Hello,    I subscribe as a student because I am a uni student however, it's telling me to pay an individual premium.   Is there a way that I could pay a student premium than an ind...
  • Lyubka
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes