Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128537 Views

69 replies

9 likes

Premium for Family
  • 128537 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

56516 Views

87 replies

4 likes

  • 56516 Views
  • 87 replies
  • 4 likes

Solved!! Duo invitation is not working

I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium and I'm trying to invite her. She has set her region to...

Regular

I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium an...

Not applicable

2365 Views

13 replies

0 likes

  • 2365 Views
  • 13 replies
  • 0 likes

Switching from duo plan to individual

Does anybody know what happens to the secondary account when you switch from duo to individual?

Visitor

Does anybody know what happens to the secondary account when you switch from duo to individual?

AdamDamon

Spotify Star

1583 Views

1 replies

0 likes

  • 1583 Views
  • 1 replies
  • 0 likes

Family-Abo mit minderjährigen Kindern

Habe das Family-Abo gemacht, damit alle Familienmitglieder unabhängig voneinander die eigene Musik, ect. hören können. Die Familienmitglieder sind aber minderjährige Kinder ohne E-Mailadressen. Wie kann ich sie hinzufügen?

Visitor

Habe das Family-Abo gemacht, damit alle Familienmitglieder unabhängig voneinander die eigene Musik, ect. hören können. Die Familienmitglieder sind aber minderjährige Kinder ohne E-Mailadressen. Wie k...

Maxim

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium stopped 11 days before

Plan: PremiumCountry: Azerbaijan Device(iPhone 13)Operating System(iOS 15,6) I paid the subscription price and then changed the payment method. Then Spotify tried to charge me twice. Today it stopped the premium subscription although it should be 11 ...

Visitor

Plan: Premium Country: Azerbaijan   Device (iPhone 13) Operating System (iOS 15,6)   I paid the subscription price and then changed the payment method. Then Spotify tried to ch...

Yordan

Moderator

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Ads on premium when playing music

I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work. PlanPremiumCountryAustralia DevicePixel 4 Operati...

Visitor

I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work...

Luke

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago automático de plan

Hola buenas, el día de hoy 7 de junio del 2023 se me realizó el pago automático de mi plan cosa que yo quería cancelar, ya cancele el plan y quiero el reembolso del dinero de plan, como puedo iniciar el proceso ? Muchas gracias Alvaro.

Newbie

Hola buenas, el día de hoy 7 de junio del 2023 se me realizó el pago automático de mi plan cosa que yo quería cancelar, ya cancele el plan y quiero el reembolso del dinero de plan, como puedo iniciar...

Joan

Moderator

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Annoying premium notification

As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even when playing music and opening Spotify after seconds ...

Regular

As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even wh...

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

i cant cancel my priumium

i cant cancel my priumium

Visitor

i cant cancel my priumium

Maxim

Spotify Star

324 Views

3 replies

1 likes

  • 324 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cancellation

HOW DID I UNSUBSCRIBE I HAVE EMAILED SEVERAL TIMES. I NEED HELP

Visitor

HOW DID I UNSUBSCRIBE I HAVE EMAILED SEVERAL TIMES. I NEED HELP

Yordan

Moderator

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Unable to lig into Premium Duo

Paying for Premiums Duo. Unable to log in. Says I'm don't qualify...

Visitor

Paying for Premiums Duo. Unable to log in. Says I'm don't qualify...

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...

Newbie

  Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11   My Question or Issue Hello, I would like to change my accou...

Maxim

Spotify Star

321 Views

1 replies

0 likes

Account
Payment
Payment Update
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with credit card payment

Hi everybody, first i'm sorry for my english. I have a problem with a credit card payment, in the last months I saw how my payment of the mebrship has been duplicated and also has an extra cost. I don't know how could it be, if somone can help me wit...

Newbie

Hi everybody, first i'm sorry for my english. I have a problem with a credit card payment, in the last months I saw how my payment of the mebrship has been duplicated and also has an extra cost. I do...

Dian

Spotify Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Change payment details

Hi Spotify community, My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I cannot skip songs and listen to the ads. please advise how I can en...

Casual Listener

Hi Spotify community,    My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I c...

Maxim

Spotify Star

311 Views

3 replies

0 likes

  • 311 Views
  • 3 replies
  • 0 likes

Duo plan randomly canceled.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a duo plan for over 2 years and today it was randomly canceled. Now I just have a free ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a...

Luan

Spotify Star

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Solved!! if I move to free plan can I keep my playlists

PlanPremium Individual My Question or IssueIf I move to the Free account can I keep my playlists?

Newbie

Plan Premium Individual   My Question or Issue If I move to the Free account can I keep my playlists?

Maxim

Spotify Star

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes