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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72457 Views
  • 25 replies
  • 5 likes
  • 72457 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 42010 Views
  • 19 replies
  • 2 likes
  • 42010 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29989 Views
  • 16 replies
  • 3 likes
  • 29989 Views
  • 16 replies
  • 3 likes

Payed Premium but getting it

PlanPremium CountryCanada My Question or IssueI payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know this is not the issue.

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  • Casual Listener
  • Plan Premium   Country Canada    My Question or Issue I payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know...
  • OneByBoo
  • Community Legend
  • 201 Views
  • 1 replies
  • 1 likes
  • 201 Views
  • 1 replies
  • 1 likes

Bug - Podcast has ads when playing on external devices

Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about. I've started listening to a "Spotify Original" podcast called "The Besties". It's only available on Spotify. When I listen through m...

  • Casual Listener
  • Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about.   I've started listening to a "Spotify Original" podcast called "The Besti...
  • Frakur
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can i see de emails of my accounts associate in my family plan

PlanPremiumCountryArg Hi,How can i see the emails from my associate accounts in my plan?The only information available i can see is the username. Thanks.

  • Casual Listener
  • Plan Premium Country Arg     Hi, How can i see the emails from my associate accounts in my plan? The only information available i can see is the username.   Thanks.  ...
  • Mihail
  • Spotify Legend
  • 10263 Views
  • 7 replies
  • 1 likes
  • 10263 Views
  • 7 replies
  • 1 likes

Trial period being charged before the end of the month of free trial

I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to download a playlist, my account didn't allow me notifying ...

  • Visitor
  • I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to downloa...
  • OneByBoo
  • Community Legend
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

Spotify Premium Not Offered

PlanFreeCountryUSDeviceGalaxy S10+/PCOperating SystemWindows 10 My Question or IssueI had Premium until today, but when I accessed Spotify on my phone I was told I am only on Free. I tried to reupgrade to Premium but the webpage says I do not qualify...

  • Visitor
  • Plan Free Country US Device Galaxy S10+/PC Operating System Windows 10   My Question or Issue I had Premium until today, but when I accessed Spotify on my phone I was told I am only on...
  • OneByBoo
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Am I now not applicable to receive the student discount?

PlanStudent DiscountCountry DeviceWindows, AndroidOperating SystemAndroid 10 My Question or IssueI was taking classes last semester and finished my undergraduates, I will eventually continue schooling but right now I will be graduating after covid de...

  • Visitor
  •   Plan Student Discount Country   Device Windows, Android Operating System Android 10   My Question or Issue I was taking classes last semester and finished my undergraduate...
  • OneByBoo
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryCroatiaDevice(Samsung Galaxy 9)My Question or IssueHello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your support and doing everything listed there to try and help but it d...

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  • Visitor
  • Plan Premium Country Croatia Device (Samsung Galaxy 9) My Question or Issue Hello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your s...
  • Ver
  • Spotify Legend
  • 5832 Views
  • 9 replies
  • 3 likes
  • 5832 Views
  • 9 replies
  • 3 likes

Cobro de Dolares a Pesos

PlanPremium (DUO)CountryArgentina My Question or IssueHola a todos.Mi problema está relacionado con la facturación. Los débitos en la tarjeta me están llegando en moneda dolar USD. Necesito que la realicen en pesos argentinos ARS. Muchas gracias y sa...

  • Visitor
  • Plan Premium (DUO) Country Argentina   My Question or Issue Hola a todos. Mi problema está relacionado con la facturación. Los débitos en la tarjeta me están llegando en moneda dolar USD....
  • mariaditoto
  • Visitor
  • 387 Views
  • 1 replies
  • 1 likes
  • 387 Views
  • 1 replies
  • 1 likes

Solved!! International couple trying to use Spotify Duo

PlanPremium DuoCountryFinland & Iceland My Question or IssueI can't make Spotify Duo work for us even though we live in the same address. The issue is that every time my partner tries to accept my invitation, it does not work because of country issue...

  • Casual Listener
  •   Plan Premium Duo Country Finland & Iceland   My Question or Issue I can't make Spotify Duo work for us even though we live in the same address. The issue is that every time my ...
  • ElliJohanna
  • Casual Listener
  • 13451 Views
  • 2 replies
  • 1 likes
  • 13451 Views
  • 2 replies
  • 1 likes

Upgrading premium to premium duo

I subscribed my spotify to Premium a few months back. But yesterday my wife asked me to change my subscription to Premium Duo. So she subscribed the Premium Duo and invited me, I accepted it without cancelling my own subscription. So the question is,...

  • Visitor
  • I subscribed my spotify to Premium a few months back. But yesterday my wife asked me to change my subscription to Premium Duo. So she subscribed the Premium Duo and invited me, I accepted it without ...
  • Jose_M
  • Spotify Star
  • 508 Views
  • 1 replies
  • 2 likes
  • 508 Views
  • 1 replies
  • 2 likes

[BY] Не проходит оплата плана картой

Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна аккаунта Беларусь. Ошибка при оплате:PlanSpotify Prem...

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  • Casual Listener
  • Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна ак...
  • LikeLifeItself
  • Casual Listener
  • 1611 Views
  • 1 replies
  • 2 likes
  • Family Premium Plan
    payment issue
    Premium
  • 1611 Views
  • 1 replies
  • 2 likes

Solved!! Free trial offer and auto renew

I've been given a 6 month free trial, and put my credit card in when I signed up. I can see I have premium for 6 months, but it shows I will be charged when the auto renew happens in March 21. I want to cancel auto renew, but the only way I can see t...

  • Casual Listener
  • I've been given a 6 month free trial, and put my credit card in when I signed up. I can see I have premium for 6 months, but it shows I will be charged when the auto renew happens in March 21.  ...
  • TreyAnastasio
  • Spotify Star
  • 1206 Views
  • 3 replies
  • 1 likes
  • 1206 Views
  • 3 replies
  • 1 likes

Samsung Premium promo 6 months not working

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid My Question or IssueNever tried Spotify premium before, though have had a free account for a while (hardly ever used). Recently got Samsung Note 20 Ultra and it says ...

  • Visitor
  •   Plan Free/Premium Country USA Device Samsung Galaxy Note 20 Ultra Operating System Android   My Question or Issue Never tried Spotify premium before, though have had a free acc...
  • RAX57
  • Visitor
  • 940 Views
  • 3 replies
  • 0 likes
  • 940 Views
  • 3 replies
  • 0 likes

Unable to upgrade to premium duo

PlanPremiumCountrySouth AfricaDevicePCOperating SystemWindows 10 My Question or IssueI am trying to upgrade from Premium to Premium Duo but I keep getting the error "Unable to change plans. This could be because you're not eligible for this plan, you...

  • Visitor
  • Plan Premium Country South Africa Device PC Operating System Windows 10   My Question or Issue I am trying to upgrade from Premium to Premium Duo but I keep getting the error "Una...
  • Gwen07
  • Visitor
  • 720 Views
  • 9 replies
  • 0 likes
  • 720 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution I am being charged for Premium but I have free

PlanFree/PremiumCountryTurkeyDeviceXiaomi mi 8SEOperating System(Android 10) My Question or IssueI am being charged for Premium but I have free,a fee has been charged from my bank account but I couldn't be premium My bank card that I use in other acc...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Xiaomi mi 8SE Operating System (Android 10)   My Question or Issue I am being charged for Premium but I have free, a fee has been charged from ...
  • Ivan
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see where to view and edit my direct debit details

I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option: Log in to your account page.Under Your plan, click UPDATE next to your payment...

  • Visitor
  • I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option:   Log in to your ac...
  • Ivan
  • Spotify Legend
  • 331 Views
  • 2 replies
  • 1 likes
  • 331 Views
  • 2 replies
  • 1 likes

Superuser Contribution Suscription changed without my consent

I just received an email stating that my subscription changed from Premium to Family Premium. I did not do this and I am wondering why this has happened.

  • Casual Listener
  •   I just received an email stating that my subscription changed from Premium to Family Premium.  I did not do this and I am wondering why this has happened.
  • Ver
  • Spotify Legend
  • 965 Views
  • 3 replies
  • 0 likes
  • family
  • 965 Views
  • 3 replies
  • 0 likes

Solved!! Nest mini email not received

I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait? Plan PremiumCountryUK Device(Samsung Galaxy A5, Cu...

  • Casual Listener
  • I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait?...
  • faderzi
  • Casual Listener
  • 2414 Views
  • 4 replies
  • 2 likes
  • 2414 Views
  • 4 replies
  • 2 likes

Superuser Contribution Subscription Podcasts

PlanPremiumCountryUKDeviceS9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there a way to listen to subscription podcasts. I recently subscribed to a paid podcast which supplied a link to cut and paste into a pod cas...

  • Casual Listener
  • Plan Premium Country UK Device S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Is there a way to listen to subscription podcasts. I rec...
  • Alex
  • Moderator
  • 3080 Views
  • 3 replies
  • 1 likes
  • podcast
    Subscription
  • 3080 Views
  • 3 replies
  • 1 likes