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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51416 Views
  • 23 replies
  • 4 likes
  • 51416 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32245 Views
  • 19 replies
  • 2 likes
  • 32245 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21726 Views
  • 8 replies
  • 1 likes
  • 21726 Views
  • 8 replies
  • 1 likes

Family Plan

PlanPremium -> FamilyCountryBelgium Good morning, I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (Belgium) isn't allowed to pay thourgh credit card (VISA or Mastercard)... I'm ...

  • Visitor
  • Plan Premium -> Family Country Belgium   Good morning,   I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (...
  • Maxim
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Slovenia

So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported country. Im fed up with using tweaked apps on a dif...

  • Regular
  • So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported ...
  • Maxim
  • Spotify Star
  • 1624 Views
  • 1 replies
  • 1 likes
  • 1624 Views
  • 1 replies
  • 1 likes

Solved!! Student Bundle Premium Spotify + No-Ad Hulu

My Question or IssueI don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spotify-Hulu bundle but that only includes the Hulu with...

  • Visitor
  • My Question or Issue I don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spo...
  • Billy-J
  • Spotify Star
  • 1365 Views
  • 1 replies
  • 0 likes
  • 1365 Views
  • 1 replies
  • 0 likes

improper billing

PlanPremiumCountryBrazilDeviceRedmi 7System operationAndroid 9My question or problemThis morning, I received a message from my bank saying that Spotify Premium has been activated in my account. I have two accounts on Spotify, I signed in to both acco...

  • Casual Listener
  •   Plan Premium Country Brazil Device Redmi 7 System operation Android 9 My question or problem This morning, I received a message from my bank saying that Spotify Premium has been acti...
  • Emilia_8
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Premium bug?

PlanPremiumCountryMexicoDevice Samsung Galaxy S8+My Question or IssueI bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline mode it tells me that I only have 29 days left so that I have to connect to the...

  • Visitor
  •   Plan Premium Country Mexico Device  Samsung Galaxy S8+ My Question or Issue I bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline m...
  • Emilia_8
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution plano

nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?

  • Visitor
  • nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?
  • Katerina
  • Spotify Legend
  • 795 Views
  • 2 replies
  • 0 likes
  • plano
  • 795 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing Plans during free trial

PlanPremiumCountryIndiaDevice(iPhone 11Pro, OnePlus6, Samsung S8 Plus)Operating System(iOS 13, Android 10) My Question or IssueCurrently have Spotify Premium, free trial is going on. Want to shift to Premium Family. Will the free trial continue when ...

  • Visitor
  • Plan Premium Country India Device (iPhone 11Pro, OnePlus6, Samsung S8 Plus) Operating System (iOS 13, Android 10)   My Question or Issue Currently have Spotify Premium, free trial is g...
  • Katerina
  • Spotify Legend
  • 1349 Views
  • 2 replies
  • 0 likes
  • 1349 Views
  • 2 replies
  • 0 likes

Payment

My Question or Issuei didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the card is attached to that has a spotify.

  • Casual Listener
  • My Question or Issue i didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the...
  • Emilia_8
  • Spotify Star
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

Superuser Contribution Currys will only provide one code yet I purchased two eligible items

I purchased two Sonos sound bars at Christmas as presents for family. The Sonos sound bar comes with six months free code so I naturally expected to receive two codes. I only received a single code and they are refusing to provide a second stating I ...

  • Casual Listener
  • I purchased two Sonos sound bars at Christmas as presents for family.  The Sonos sound bar comes with six months free code so I naturally expected to receive two codes.  I only received a s...
  • craigpenton
  • Casual Listener
  • 625 Views
  • 5 replies
  • 0 likes
  • 625 Views
  • 5 replies
  • 0 likes

Solved!! Got e-mail on Feb 12,2020 for 3mo free with a Premium subscription but unable to activate

PlanFree/PremiumCountry France Samsung Note 9 + PC Android + Windows 10 My Question or IssueI got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but when I try to subscribe, I only get 1mo free. I have never subscribed to Spotify Premium...

  • Casual Listener
  • Plan Free/Premium Country France   Samsung Note 9 + PC   Android + Windows 10   My Question or Issue I got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but ...
  • duriezp
  • Casual Listener
  • 450 Views
  • 4 replies
  • 0 likes
  • 450 Views
  • 4 replies
  • 0 likes

Premium subscription lost

Country: United Kingdom Hi,so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything. I should have two years of Spotify premium, ending 07/12/20 (December), which came free with ...

  • Casual Listener
  • Country: United Kingdom   Hi, so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything.   I should have ...
  • Emilia_8
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu not working with student premium

I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up for $5.99/month. How can this be resolved???

  • Regular
  • I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up fo...
  • Katerina
  • Spotify Legend
  • 676 Views
  • 8 replies
  • 0 likes
  • 676 Views
  • 8 replies
  • 0 likes

Superuser Contribution non existiong offer

PlanFree My Question or IssueWhy am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner? If I am not eligible for the offer, don't offer it to me!!! Whatever ha...

  • Casual Listener
  •   Plan Free   My Question or Issue Why am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner?...
  • Katerina
  • Spotify Legend
  • 328 Views
  • 6 replies
  • 0 likes
  • 328 Views
  • 6 replies
  • 0 likes

Got charge after cancel my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium fa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Emilia_8
  • Spotify Star
  • 255 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 2 replies
  • 0 likes

Solved!! Can I Switch to Family Premium and Keep Hulu?

PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?

  • Visitor
  • Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to ...
  • 引きこもり
  • Roadie
  • 11869 Views
  • 1 replies
  • 0 likes
  • Family Hulu
    Family Plan
    Hulu
    Hulu Family
    Premium
    Switch
  • 11869 Views
  • 1 replies
  • 0 likes

Solved!! refund and cancel subscription

hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt use the service and i want my money back. if u want...

  • Casual Listener
  • hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt ...
  • Brunelicia
  • Spotify Star
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Superuser Contribution Vodafone Music Premium not working

PlanPremiumCountryIreland DeviceiPhone 8 Operating System(iOS 10 My Question or IssueI have a premium subscription through Vodafone music but on my app and online it’s saying I don’t have premium. Can someone help with this please ? I have already tr...

  • Visitor
  • Plan Premium Country Ireland  Device iPhone 8  Operating System (iOS 10   My Question or Issue I have a premium subscription through Vodafone music but on my app and online i...
  • Ivan
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Why is Spotify showing me ads if I'm paying premium? This is not honest and respectful

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

necesito eliminar cuenta pero no tengo acceso al correo

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó asociada a su cuenta y me siguen haciendo el cargo ...

  • Visitor
  • Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó ...
  • OneByBoo
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution New card.."Your payment method and country don't match"

PlanPremiumCountryUnited States DeviceiPhone 11 Pro, iPad mini 4, iMacOperating SystemiOS 13.3.1 My Question or IssueMy bank issued a new VISA debit card and old one expired. So I go to update the payment info and it fails due to the country doesn't ...

  • Visitor
  • Plan Premium Country United States   Device iPhone 11 Pro, iPad mini 4, iMac Operating System iOS 13.3.1   My Question or Issue My bank issued a new VISA debit card and old one e...
  • Petya
  • Community Legend
  • 5054 Views
  • 1 replies
  • 0 likes
  • 5054 Views
  • 1 replies
  • 0 likes