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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4290 Views
  • 23 replies
  • 2 likes
  • 4290 Views
  • 23 replies
  • 2 likes

Editing your playlist after switching to Family

Hi there! We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there something we might have missed? Looking for each member to be a...

  • Visitor
  • Hi there!   We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there som...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

I can't apply for a premium account

I have tried to get a premium account for months now, but for some reason I can't It keeps saying payment unsuccessful, please look into it. Thank you

  • Visitor
  • I have tried to get a premium account for months now, but for some reason I can't   It keeps saying payment unsuccessful, please look into it. Thank you
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of country

I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?

  • Visitor
  • I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?
  • OscarDC
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify

I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.

  • Newbie
  • I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.
  • Alex
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Spotify inserted adverts at the start and end of podcasts as a premium user.

Hi I have been using a family subscription for some time now. Why do I have adverts at the start and end of the podcast I am listening too? Now, before a moderator or whoever else jumps in here and say this is "some podcast creators may include third...

  • Casual Listener
  •   Hi I have been using a family subscription for some time now.  Why do I have adverts at the start and end of the podcast I am listening too?  Now, before a moderator or whoever ...
  • bcelt-_91s2gk
  • Newbie
  • 419 Views
  • 3 replies
  • 1 likes
  • 419 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Student with Hulu - cannot access Hulu at all!

I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer service to help with any issues. My login to Hulu do...

  • Visitor
  • I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer s...
  • Alex
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify says I have a student account but still charges me full price

Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account

  • Visitor
  • Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account  
  • Dian
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron de más

Plan Premium estudiante País Argentina Dispositivo Lg K50s Mi pregunta o problema Me cobraron de más, mi plan es de $119,00 y me debitaron $195 cuando en realidad en la parte de mis recibos de Spotify dice que solo se me debitaron $119,00

  • Newbie
  • Plan Premium estudiante País Argentina Dispositivo Lg K50s Mi pregunta o problema Me cobraron de más, mi plan es de $119,00 y me debitaron $195 cuando en realidad en la parte de mis rec...
  • Alex
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Don’t have any info for my premium account, Spotify keeps charging my card

Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signed up with (I wouldn’t even remember what email it w...

  • Visitor
  • Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signe...
  • ReCel
  • Gig Goer
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium duo

Hi. sorry if this shouldnt be here but ive looked everywhere else. HOW much does premium duo cost? I'm already a premium user and have been for years. also, i cant remember my log in details. can i be reminded?

  • Visitor
  • Hi.  sorry if this shouldnt be here but ive looked everywhere else.  HOW much does premium duo cost?   I'm already a premium user and have been for years. also, i cant remember my...
  • Dian
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your friends are listening to" on spotify mobile

I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'm curious to know what that is. It doesn't always u...

  • Casual Listener
  • I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'...
  • periodt
  • Visitor
  • 33036 Views
  • 2 replies
  • 3 likes
  • Friends Activity
    Spotify mobile
  • 33036 Views
  • 2 replies
  • 3 likes

Superuser Contribution Debit card issues

I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards PlanPremiumCountryNigeriaDeviceOppo A55Operating SystemAndroid My Question or Issue

  • Visitor
  • I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards  Plan Premium Country Nige...
  • Jeremy
  • Spotify
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Spotify Premium

I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I won't be charged? I want to make sure I won't be pa...

  • Newbie
  • I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I ...
  • Luan
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

MbWay (vertual credit card) Payment failed - Portugal

I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months.This month the payment failed, though the card was still valid.I canceled that card, created a new o...

  • Newbie
  • I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months. This month the payment failed, though the card ...
  • Luan
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still getting charged for a service

I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved

  • Visitor
  • I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved 
  • Novy
  • Moderator
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I paid for premium on both accounts and I’m still hearing commercials 

  • Visitor
  • I paid for premium on both accounts and I’m still hearing commercials 
  • Novy
  • Moderator
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo

Je n'arrive pas à m'abonner a premium duo. Il est indiqué que je ne suis pas admissible à ce forfait... à part peut être avoir utiliser mon mois gratuit je n'ai pas utiliser spotify.Pouvez vous m'aider?Merci

  • Newbie
  • Je n'arrive pas à m'abonner a premium duo. Il est indiqué que je ne suis pas admissible à ce forfait... à part peut être avoir utiliser mon mois gratuit je n'ai pas utiliser spotify. Pouvez vous m'a...
  • Jeremy
  • Spotify
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Période d’essai 30 jours

Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qualité de l’audio, rémunération des artistes que j’éco...

  • Visitor
  • Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qual...
  • Dian
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes