Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremium CountryCanada My Question or IssueI payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know this is not the issue.
Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about. I've started listening to a "Spotify Original" podcast called "The Besties". It's only available on Spotify. When I listen through m...
PlanPremiumCountryArg Hi,How can i see the emails from my associate accounts in my plan?The only information available i can see is the username. Thanks.
I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to download a playlist, my account didn't allow me notifying ...
PlanFreeCountryUSDeviceGalaxy S10+/PCOperating SystemWindows 10 My Question or IssueI had Premium until today, but when I accessed Spotify on my phone I was told I am only on Free. I tried to reupgrade to Premium but the webpage says I do not qualify...
PlanStudent DiscountCountry DeviceWindows, AndroidOperating SystemAndroid 10 My Question or IssueI was taking classes last semester and finished my undergraduates, I will eventually continue schooling but right now I will be graduating after covid de...
PlanPremiumCountryCroatiaDevice(Samsung Galaxy 9)My Question or IssueHello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your support and doing everything listed there to try and help but it d...
I need to change to pesos because in Argentina $US's change it's always unstable.
PlanPremium (DUO)CountryArgentina My Question or IssueHola a todos.Mi problema está relacionado con la facturación. Los débitos en la tarjeta me están llegando en moneda dolar USD. Necesito que la realicen en pesos argentinos ARS. Muchas gracias y sa...
PlanPremium DuoCountryFinland & Iceland My Question or IssueI can't make Spotify Duo work for us even though we live in the same address. The issue is that every time my partner tries to accept my invitation, it does not work because of country issue...
I subscribed my spotify to Premium a few months back. But yesterday my wife asked me to change my subscription to Premium Duo. So she subscribed the Premium Duo and invited me, I accepted it without cancelling my own subscription. So the question is,...
Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна аккаунта Беларусь. Ошибка при оплате:PlanSpotify Prem...
I've been given a 6 month free trial, and put my credit card in when I signed up. I can see I have premium for 6 months, but it shows I will be charged when the auto renew happens in March 21. I want to cancel auto renew, but the only way I can see t...
PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid My Question or IssueNever tried Spotify premium before, though have had a free account for a while (hardly ever used). Recently got Samsung Note 20 Ultra and it says ...
PlanPremiumCountrySouth AfricaDevicePCOperating SystemWindows 10 My Question or IssueI am trying to upgrade from Premium to Premium Duo but I keep getting the error "Unable to change plans. This could be because you're not eligible for this plan, you...
PlanFree/PremiumCountryTurkeyDeviceXiaomi mi 8SEOperating System(Android 10) My Question or IssueI am being charged for Premium but I have free,a fee has been charged from my bank account but I couldn't be premium My bank card that I use in other acc...
I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option: Log in to your account page.Under Your plan, click UPDATE next to your payment...
I just received an email stating that my subscription changed from Premium to Family Premium. I did not do this and I am wondering why this has happened.
I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait? Plan PremiumCountryUK Device(Samsung Galaxy A5, Cu...
PlanPremiumCountryUKDeviceS9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there a way to listen to subscription podcasts. I recently subscribed to a paid podcast which supplied a link to cut and paste into a pod cas...