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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8119 Views
  • 23 replies
  • 2 likes
  • 8119 Views
  • 23 replies
  • 2 likes

Superuser Contribution Login error 30

Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30).Uninstalled app and reinstalled with same issue.Can log in via web without problem.Any advice?Thanks!

  • Casual Listener
  • Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30). Uninstalled app and reinstalled with same issue. Can log in via web without problem....
  • AlejaR
  • Moderator
  • 10030 Views
  • 5 replies
  • 2 likes
  • 10030 Views
  • 5 replies
  • 2 likes

Superuser Contribution Payment failed?

Why there are still advertisements and i can't play songs offline even i paid for premium

  • Visitor
  • Why there are still advertisements and i can't play songs offline even i paid for premium 
  • Novy
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't use my 3 month trial subscription for the new account

I've just created a new account. I wanted to claim my 3 months of free trial subscription. There was an error "It seems like the trial version has already been activated". What should I do?

  • Visitor
  • I've just created a new account. I wanted to claim my 3 months of free trial subscription. There was an error "It seems like the trial version has already been activated". What should I do?
  • Lyubka
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei o Plano Premium pelo celular. Também vale para o meu notebook?

Tenho assinatura grátis, e fiz hoje (12.12.22) o Plano Premium através do meu celular. Gostaria de saber se o plano também vale para o meu notebook, que é onde mais acesso a Spotyfy? Obrigado

  • Visitor
  • Tenho assinatura grátis, e fiz hoje (12.12.22) o Plano Premium através do meu celular. Gostaria de saber se o plano também vale para o meu notebook, que é onde mais acesso a Spotyfy? Obrigado
  • Lyubka
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Free to a Student Plan

PlanFree/PremiumCountryColombiaDeviceIphone SEOperating System(iOS 15.7.1) My Question or IssueSi yo pago el plan Premium que me regala 3 meses gratis, luego cancelo la subscripcion en ese tiempo que es gratis, la cuenta me quedara en Spotify Nomral,...

  • Visitor
  • Plan Free/Premium Country Colombia Device Iphone SE Operating System (iOS 15.7.1)   My Question or Issue Si yo pago el plan Premium que me regala 3 meses gratis, luego cancelo la subsc...
  • Joan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I switch to the free PREMIUM subscription offered by phone provider?

How do I switch to the free PREMIUM subscription offered by phone provider?Just renewed my phone contract it comes with Spotify Premium free. But I cannot activate this deal because I have a current (paid for) Spotify Premium account. How do I cancel...

  • Visitor
  • How do I switch to the free PREMIUM subscription offered by phone provider? Just renewed my phone contract it comes with Spotify Premium free. But I cannot activate this deal because I have a curren...
  • MihailY
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution zahlungsmethode ändern

ich habe Spotify über Handyrechnung bezahlt, jetzt wo ich meine Handynummer geändert habe wurde ich für diese Zahlungsmethode gesperrt. Da mir das so am liebsten war bitte ich darum meinen Account wieder dafür frei zu schalten.

  • Visitor
  • ich habe Spotify über Handyrechnung bezahlt, jetzt wo ich meine Handynummer geändert habe wurde ich für diese Zahlungsmethode gesperrt. Da mir das so am liebsten war bitte ich darum meinen Account wi...
  • Lyubka
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'll want to end my family plan and switch to student plan

Did the sheer ID verification and it was successful. I have been verified as a student until: 12/11/2023. But when I click on choose plans it takes me on to another website (where by the way the currency switches to USD from EUR) where it says that I...

  • Visitor
  • Did the sheer ID verification and it was successful. I have been verified as a student until: 12/11/2023. But when I click on choose plans it takes me on to another website (where by the way the curr...
  • Alex
  • Spotify Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Hallo Hilfe-Assistent,

ich bin Mitglied eines Family-Abos, aber nicht der Abo-Inhaber. Nun möchte ich ein eigenes Abo abschließen, um andere Personen aus meinem Haushalt hinzufügen zu können. Wenn ich die bestehende Mitgliedschaft kündige, werden dann alle meine Playlists ...

  • Visitor
  • ich bin Mitglied eines Family-Abos, aber nicht der Abo-Inhaber. Nun möchte ich ein eigenes Abo abschließen, um andere Personen aus meinem Haushalt hinzufügen zu können. Wenn ich die bestehende Mitgli...
  • AdamDam
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

can't upgrade to premium

i keep trying to upgrade my plan but the paywall doesn't load

  • Visitor
  • i keep trying to upgrade my plan but the paywall doesn't load
  • Billy-J
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello, how can I get my playlist from "Family" to "Individual"

So far, I was member if "Falily" and I have signed up for "Individual Premium".What do I have to do not to lose my "Lieblingssongs/favorits?

  • Visitor
  • So far, I was member if "Falily" and I have signed up for "Individual Premium". What do I have to do not to lose my "Lieblingssongs/favorits?
  • Lyubka
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Did not subscribe to Spotify. A credit card that I rarely use was charged 9.99. Who did this?

Plan I don’t know. Never used it. Free/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI did not subscribe to Spotify. A credit card that I rarely...

  • Visitor
  • Plan I don’t know. Never used it.  Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • user-removed
  • Not applicable
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repaying subscription

I had a premium subscription and my payment failed so now I am trying to repurchase my subscription but it won’t allow me. It keeps trying to sign me up for the 3 month trial but since I am an already previous premium owner I can’t use the trial. I c...

  • Casual Listener
  • I had a premium subscription and my payment failed so now I am trying to repurchase my subscription but it won’t allow me. It keeps trying to sign me up for the 3 month trial but since I am an alread...
  • AlejaR
  • Moderator
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Solved!! No free trial without a credit card?

Hi!In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so? No my first Premium-month is paid by giftcard (in Finland), but I still think I too would be worth those three months. Thank you! A

  • Casual Listener
  • Hi! In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so?  No my first Premium-month is paid by giftcard (in Finland), but I still think ...
  • Billy-J
  • Spotify Star
  • 6860 Views
  • 3 replies
  • 0 likes
  • 6860 Views
  • 3 replies
  • 0 likes