Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremiumCountryUSDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or IssueI’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restart phone, it shows up in the browser that my account is premium, but whenever...
PlanPremiumCountryUSADeviceSamsung Galaxy s7 My Question or IssueMy last payment method has been declined because I am no longer using that card. I got a notice to change my payment method before I lose my premium account. I did some research and fou...
Plan PremiumCountryBelgiumDevice(iPhone XR)Operating System(iOS 13.3.1) My Question or IssueMy Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile phone operator). I would like to change mobile phone operator but I don't want to...
PlanFreeCountryIndia DeviceTried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and thought of taking up the student premium plan. Spotify even verified me as a student and i we...
PlanIs Free but should be PremiumCountryNetherlandsDeviceiPhone 11 pro maxOperating SystemWindows 10 My Question or IssueI've been a paying customer for some years now, but suddenly two days ago my subscription went back to the free version. The paym...
PlanFree/PremiumCountry DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueMy payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times and the thing is, I am not sure, if I still have the premium on or not.I need premi...
PlanPremiumCountryMéxico DeviceMoto G7 PowerOperating SystemAndroid My Question or IssueI paid the premium renewal and continued asking me to pay it, they put me on premium when I had already pay it
Hello; Spotify already take my money for premium but take my money again. Give back my money.
PlanPremiumCountryUSADeviceSamsung Galaxy 8+, Insignia Smart TVOperating System My Question or IssueI recently just added the spotify student account back and when logging into hulu it still asks me to choose a plan.
PlanPremiumCountryNorway My Question or IssueI signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charged for a full subscription, with the next billing date set to 14th M...
CountryIndia DeviceRedmi Note 7 ProOperating SystemAndroid 9 My Question or IssueI want to know what is difference between Subscription and Prepaid Plans available on website. Since I am new to Spotify, and I'm interested in upgrading to premium plan...
Plancurrently switched to free, but want to get premium again soonCountryUSDeviceIphone 6s and macbook proOperating Systemios My Question or IssueIf i get premium after the year starts, say, in May, will spotify wrapped account for the music i listen...
PlanFreeCountrySADevice(iPhone xs, Windows PC)Operating System(iOS 10, Windows 10) My Question or IssueI was supsicibed for premiume for one mounth before. using my VISA card but this time my payment get an Error so saddenly whats going on .i tried t...
PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought a giftcard (30€) two days ago and tried to rub it clear. But i can't decipher the d...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify is getting money for premium from my bank and I'm just getting the free app how do I...
My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code: Thanks.. Plan Premium Country Turkey Device (iPhone ...
Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I might as well instead purchase your gift card. Thi...
Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred
Hi,When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though.My previous subscription was an one cost annual plan (ie not paying per month). Now I cannot get back to premium. PlanFre...
Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the standard monthly plan comes with Headspace which I am not inte...