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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129448 Views

69 replies

10 likes

Premium for Family
  • 129448 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

58585 Views

87 replies

4 likes

  • 58585 Views
  • 87 replies
  • 4 likes

Superuser Contribution Ads on Premium

Why am I hearing ads while listening to music when I have Premiu? I am signed in and my account reflects Premium Duo. Very annoying.

Newbie

Why am I hearing ads while listening to music when I have Premiu? I am signed in and my account reflects Premium Duo. Very annoying. 

Novy

Moderator

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei o premium e ainda não foi liberado

Paguei no dia 17/06, por boleto, e o Premium ainda não foi liberado, tenho comprovante de pagamento

Visitor

Paguei no dia 17/06, por boleto, e o Premium ainda não foi liberado, tenho comprovante de pagamento

Yordan

Moderator

705 Views

1 replies

0 likes

  • 705 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 month gift card for ended early?

I activated a 12 month card on my account on the 21st of June 2022 but my Spotify account just reverted back to free a day early? I was expecting it would revert back to free after tomorrow (20th) as that’s what it said on my account before, but afte...

Newbie

I activated a 12 month card on my account on the 21st of June 2022 but my Spotify account just reverted back to free a day early? I was expecting it would revert back to free after tomorrow (20th) as...

Dian

Spotify Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Come back with 1 month free, yet you wont let me have it.

So i get an email to say come back to premium, yet i click the link in the email and i cant jave the offer? Why?

Visitor

So i get an email to say come back to premium, yet i click the link in the email and i cant jave the offer? Why?

Maxim

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Why isn’t my gift card code working

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used before, and I have tried the code multiple times and r...

Casual Listener

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used bef...

Maxim

Spotify Star

657 Views

5 replies

0 likes

  • 657 Views
  • 5 replies
  • 0 likes

Remove my self as a member on premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Community Legend

2325 Views

1 replies

1 likes

  • 2325 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Mini Premium Rewards Error

PlanMini PremiumCountryPhilippinesDeviceVivo V9Operating System My Question or IssueIt says in my claim history that I already claimed my 1 week reward for the mini premium challenge but then I havent even claimed it yet. And even so, Today is June 1...

Newbie

Plan Mini Premium Country Philippines Device Vivo V9 Operating System     My Question or Issue It says in my claim history that I already claimed my 1 week reward for the mini pre...

artemxyzz

Music Fan

8540 Views

44 replies

0 likes

  • 8540 Views
  • 44 replies
  • 0 likes

Superuser Contribution My partner cannot join my Duo plan

My partner is trying to join my Spotify Duo plan. She just moved from Germany to Sweden. We made sure her country is switched to Sweden in her account as well. The error message we get: > Wir konnten nicht bestätigen, dass du mit der Person zusammenw...

Newbie

My partner is trying to join my Spotify Duo plan. She just moved from Germany to Sweden. We made sure her country is switched to Sweden in her account as well.   The error message we get: &nb...

Joan

Moderator

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kann ich Musik für meine private Nutzung brennen?

Ich habe eine Playliste erstellt, einen Ordner dafür eingerichtet, aber ich finde keine Möglichkeit die Liste irgendwo abzulegen, zu speichen, sie über ein Brennprogramm aufzurufen und zu brennen. daher interessiert mich Spotify nicht mehr. Ich hatte...

Visitor

Ich habe eine Playliste erstellt, einen Ordner dafür eingerichtet, aber ich finde keine Möglichkeit die Liste irgendwo abzulegen, zu speichen, sie über ein Brennprogramm aufzurufen und zu brennen. da...

Joan

Moderator

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium cancelled with Vodafone but still showing as active

PlanFree/PremiumCountryUkDeviceHonor x7Operating system android My Question or IssueI'm trying to accept my duo invite but even though my premium has been cancelled with Vodafone (two days ago) it's still showing I have a subscription with them. I've...

Visitor

Plan Free/Premium Country Uk Device Honor x7 Operating system android   My Question or Issue I'm trying to accept my duo invite but even though my premium has been cancelled with Voda...

Joan

Moderator

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to upgrade plans from Premium to Duo iphone

Hey I am trying to upgrade plans from and Individual premium plan to a duo Plan? For some reason it keeps saying I am not eligible for that plan? At the moment it’s actually cheaper for me to go on that plan. What’s going on? I am signed in through a...

Casual Listener

Hey I am trying to upgrade plans from and Individual premium plan to a duo Plan? For some reason it keeps saying I am not eligible for that plan? At the moment it’s actually cheaper for me to go on t...

Novy

Moderator

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Unable to purchase the 3 month Paypal x Spotify susbcription.

PlanFree > PremiumCountryUKDeviceIphone 12 and Chrome on PCOperating SystemIOS 17 & Win 11 My Question or IssueHello I tried to susbcribe to premium through Paypals 3 month offer and I have verified my card and account yet when I go to pay with paypa...

Casual Listener

  Plan Free  > Premium Country UK Device Iphone 12 and Chrome on PC Operating System IOS 17 & Win 11   My Question or Issue Hello I tried to susbcribe to premium thro...

user-removed

Not applicable

1164 Views

7 replies

0 likes

  • 1164 Views
  • 7 replies
  • 0 likes

Superuser Contribution how can I update my payment from another country without changing plan?

when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of switching in euro, how can I update my banking info ...

Casual Listener

when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of s...

laschonsh

Casual Listener

703 Views

6 replies

1 likes

  • 703 Views
  • 6 replies
  • 1 likes

Superuser Contribution problem with downloading music for offline listen

helloi have premium individual subscription i was wondering how many devices can i download songs to....i have heard some say upto to 5 devices but others say its only 3 devicesalso im having download limit reached and cant reset my registered device...

Visitor

hello i have premium individual subscription i was wondering how many devices can i download songs to....i have heard some say upto to 5 devices but others say its only 3 devices also im having dow...

Korak84

Visitor

678 Views

2 replies

0 likes

  • 678 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Why charged extra after switch from credit to debit card (Turkey)?

I have switched my monthly family account payment method from a credit to a debit card (different banks), in Turkey. Instead of the usual 49.99 tl, 50.91tl has been debited from my new card. I seem to have been charged the extra for a foreign currenc...

Casual Listener

I have switched my monthly family account payment method from a credit to a debit card (different banks), in Turkey. Instead of the usual 49.99 tl, 50.91tl has been debited from my new card. I seem t...

eb9ewu_a-78x

Casual Listener

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes

Superuser Contribution el 09-06-23 se hizo el cobro de mi plan premium y ahora me pide pago

Cambie de plan Dua a Family el día 09-06-23 y se hizo el cobro a mi tarjeta, el monto fue debitado. Ayer 14-06-23 recibí notificación de Spotify está haciendo un cobro de 9,60 por plan Premium otra vez, el pago fallo y dice que debo pagar mi plan. No...

Visitor

Cambie de plan Dua a Family el día 09-06-23 y se hizo el cobro a mi tarjeta, el monto fue debitado. Ayer 14-06-23 recibí notificación de Spotify está haciendo un cobro de 9,60 por plan Premium otra v...

Lyubka

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

help to subscribe to premium without free week.

When I try to subscribe it tells me that I have already used a free month of service but I would like to resubscribe.

Visitor

When I try to subscribe it tells me that I have already used a free month of service but I would like to resubscribe.

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelei minha conta Premium e a cobrança continua em outro cartão...??

Tenho cobrança no meu cartão de crédito e não sou mais Premium, como resolvo essa situação? Desde janeiro cancelei , e continua a cobrança.

Visitor

Tenho cobrança no meu cartão de crédito e não sou mais Premium, como resolvo essa situação? Desde janeiro cancelei , e continua a cobrança.

Lyubka

Moderator

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution fraud

issue with my tyring to cancel my fathers account that he never sign up for

Visitor

issue with my tyring to cancel my fathers account that he never sign up for

Lyubka

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes