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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72528 Views
  • 25 replies
  • 5 likes
  • 72528 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 42035 Views
  • 19 replies
  • 2 likes
  • 42035 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 30008 Views
  • 16 replies
  • 3 likes
  • 30008 Views
  • 16 replies
  • 3 likes

Superuser Contribution Area with Pay Method isn't shown for user in Belarus

PlanFree/PremiumCountryBelarusDeviceDesktop PC, Chrome 84.0.4147Operating SystemWindows 10 My Question or IssueI'm trying to pay for the Premium and area with Pay Method isn't shown. I can see error in the console (please see screenshot attached)

  • Casual Listener
  • Plan Free/Premium Country Belarus Device Desktop PC, Chrome 84.0.4147 Operating System Windows 10   My Question or Issue I'm trying to pay for the Premium and area with Pay Method...
  • Ivan
  • Spotify Legend
  • 940 Views
  • 4 replies
  • 1 likes
  • 940 Views
  • 4 replies
  • 1 likes

Solved!! Can I get a refund?

Hi! Is there any chance to get a refund for premium account? It charged me 2 days ago and I forgot to cancel that premium before... Of course you can take my premium month, I don't mind I just need that money back. Is there any chance to cancel that ...

  • Casual Listener
  • Hi!   Is there any chance to get a refund for premium account? It charged me 2 days ago and I forgot to cancel that premium before... Of course you can take my premium month, I don't mind I ju...
  • Jᴀᴄᴋ
  • Roadie
  • 5833 Views
  • 3 replies
  • 1 likes
  • money
    Premium
    refund
    refunds
  • 5833 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Cannot Get A Code for Premium Trial - Nice Scam!

PlanFreeCountry USA DevicePCOperating SystemWin 10 My Question or IssueCannot get the link to send me a "verification code" just to enable this 6 month free trial - https://www.spotify.com/us/claim/chase/ Even attempted it again with a fresh account....

  • Casual Listener
  • Plan Free Country USA   Device PC Operating System Win 10   My Question or Issue Cannot get the link to send me a "verification code" just to enable this 6 month free trial -&nb...
  • Alex
  • Moderator
  • 12981 Views
  • 4 replies
  • 0 likes
  • 12981 Views
  • 4 replies
  • 0 likes

Premuim subscription failure

 PlanPremiumCountryEgyptDeviceIphone XOperating System(iOS 14) My Question or IssueI was on premuim subscription already but my renew payment was uunsuccessful due to insufficient balance but the balance was adjusted and i waited for 3 days and spoti...

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  • Casual Listener
  •   Plan Premium Country Egypt Device Iphone X Operating System (iOS 14)   My Question or Issue I was on premuim subscription already but my renew payment was uunsuccessful due to insuf...
  • Shahawiiz
  • Casual Listener
  • 451 Views
  • 1 replies
  • 1 likes
  • 451 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution No ads on free

I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm glad I haven't had to deal with ads yet, but I'm rea...

  • Visitor
  • I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm g...
  • Elena
  • Moderator
  • 42559 Views
  • 3 replies
  • 3 likes
  • 42559 Views
  • 3 replies
  • 3 likes

I can't subsribe through phone bill

I've already filled up student discount and they have a button for 2 months subscription for 75 Philippine pesos, I already have the load in my sim card but it says that "something went wrong" but I already tried that yesterday but I didn't have load...

  • Visitor
  • I've already filled up student discount and they have a button for 2 months subscription for 75 Philippine pesos, I already have the load in my sim card but it says that "something went wrong" but I ...
  • OneByBoo
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Pay in Sweden with a VISA card

PlanPremiumCountrySwedenMy Question or IssueHello, I am a student in Sweden. I have a French visa card and I am trying to use it to pay the student plan. I already verify my study information but the system declined my card cause the region of me and...

  • Newbie
  •   Plan Premium Country Sweden My Question or Issue Hello,   I am a student in Sweden. I have a French visa card and I am trying to use it to pay the student plan. I already ver...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 1 likes
  • 252 Views
  • 1 replies
  • 1 likes

Spotify Premium Free Month blocks subscription

PlanPremiumCountryGermany DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueHello, I'm trying to subscribe to Spotify Premium. I'm eligible for Spotify Student. After choosing the option and entering my payment details I get a notific...

  • Visitor
  • Plan Premium Country Germany  Device Samsung Galaxy 9 Operating System Android   My Question or Issue Hello, I'm trying to subscribe to Spotify Premium. I'm eligible for Spotify S...
  • Hubo
  • Community Legend
  • 442 Views
  • 1 replies
  • 1 likes
  • 442 Views
  • 1 replies
  • 1 likes

Superuser Contribution Prices in Kazakhstan

Price for premium in neighbouring country Russia is 169rub which is approximately $2.4 and they have 3month free trial, while in Kazakhstan price for premium is $4.99 and 1month free trial,not even in our local currency. Is this some kind of a mistak...

  • Casual Listener
  • Price for premium in neighbouring country Russia is 169rub which is approximately $2.4 and they have 3month free trial, while in Kazakhstan price for premium is $4.99 and 1month free trial,not even i...
  • Elena
  • Moderator
  • 12307 Views
  • 32 replies
  • 69 likes
  • 12307 Views
  • 32 replies
  • 69 likes

Superuser Contribution Premium Subscription- now with Ads

PlanPremiumCountryUSA DeviceiPhone 11 ProOperating SystemiOS My Question or Issuewhat’s up with the increasing amount of ads as bumpers for podcasts? I’m not talking about the presenter read out Ads which is one thing unto itself - I’m talking about ...

  • Music Fan
  • Plan Premium Country USA   Device iPhone 11 Pro Operating System iOS  My Question or Issue what’s up with the increasing amount of ads as bumpers for podcasts? I’m not talking abo...
  • Alex
  • Moderator
  • 714 Views
  • 5 replies
  • 2 likes
  • ads
    Podcasts
    Premium
    Subscription
  • 714 Views
  • 5 replies
  • 2 likes

Can’t start my subscription

PlanPremiumCountrySwitzerland DeviceiPhone 11Operating SystemIOS 14 My Question or IssueI wanted to get the premium subscription, so I bought my self a Spotify gift card. I went on to the site and redeemed the code. After I did that I wanted to subsc...

  • Casual Listener
  •   Plan Premium Country Switzerland  Device iPhone 11 Operating System IOS 14   My Question or Issue I wanted to get the premium subscription, so I bought my self a Spotify g...
  • Maxim
  • Spotify Star
  • 458 Views
  • 3 replies
  • 1 likes
  • code
    not working
    Subscribe
    Subscription
  • 458 Views
  • 3 replies
  • 1 likes

Payment doesn't go through

PlanFree/Premium (was Premium, now Free cause i canceled it to try getting Premium again)CountryCroatiaDeviceXiaomi Redmi Note 9s / LaptopOperating SystemAndroid 10 / Windows 10 My Question or IssueHi, on the 19th my Premium payment failed for unknow...

  • Visitor
  • Plan Free/Premium (was Premium, now Free cause i canceled it to try getting Premium again) Country Croatia Device Xiaomi Redmi Note 9s / Laptop Operating System Android 10 / Windows 10  ...
  • Jᴀᴄᴋ
  • Roadie
  • 337 Views
  • 1 replies
  • 1 likes
  • 337 Views
  • 1 replies
  • 1 likes

[Subscription] 6 months free suscription to new user, not working

I just bought a brand new note 20 ultra, the promo says free subscription to new users for 6 months. https://www.samsung.com/latin/smartphones/galaxy-note20/buy/ When I tap premium on Spotify, showed me 2 banners, one said Premium Samsung, 3 months a...

  • Visitor
  • I just bought a brand new note 20 ultra, the promo says free subscription to new users for 6 months.   https://www.samsung.com/latin/smartphones/galaxy-note20/buy/   When I tap prem...
  • Luan
  • Spotify Star
  • 274 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 274 Views
  • 2 replies
  • 0 likes

I cant buy premium

PlanPremiumCountryTurkey Device(Huawei P Smart 2019 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I want to buy Spotify premium, but my debit card is not accepted. I have money on my debit card and it's open to e...

  • Visitor
  • Plan Premium Country Turkey  Device (Huawei P Smart 2019 ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. I want to buy Spotify premiu...
  • Jose_M
  • Spotify Star
  • 217 Views
  • 1 replies
  • 1 likes
  • 217 Views
  • 1 replies
  • 1 likes

I paid and the app still says that I haven’t paid !!

PlanPremiumCountrySaudi Arabia Device(iPhone Xs Max)Operating System(iOS 13.4.1) My Question or Issue : I already paid 19.99 SR and I got a message from the bank confirming that.. yet I got an email saying that I haven’t and the app still says Don’t ...

  • Visitor
  • Plan Premium Country Saudi Arabia  Device (iPhone  Xs Max) Operating System (iOS 13.4.1)   My Question or Issue :   I already paid 19.99 SR and I got a message from the...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 1 likes
  • 347 Views
  • 1 replies
  • 1 likes

Being charged for premium I don't use

I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an actual human so they can stop the charges.

  • Newbie
  • I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Subscriptions

Hi Spotify, So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of that, the account is also connected to my old email address...

  • Visitor
  • Hi Spotify,   So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium trial

After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!

  • Regular
  • After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!  
  • Naina
  • Regular
  • 275 Views
  • 4 replies
  • 0 likes
  • 275 Views
  • 4 replies
  • 0 likes

My gift card

My gift card problemPlan1 month Country Device(motorola g7 play)Operating System(Android) My QuestionI can see my code because scraped wrong so I can doesn't see the code

  • Visitor
  • My gift card problem Plan 1 month  Country   Device (motorola g7 play) Operating System (Android)   My Question I can see my code because scraped wrong so I can doesn't see ...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 1 likes
  • 192 Views
  • 1 replies
  • 1 likes

Solved!! I purchased my premium trial but have not received any order receipt

  Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Naina
  • Regular
  • 332 Views
  • 3 replies
  • 1 likes
  • 332 Views
  • 3 replies
  • 1 likes