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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4172 Views
  • 23 replies
  • 2 likes
  • 4172 Views
  • 23 replies
  • 2 likes

Superuser Contribution Re: Premium duo

Hi. sorry if this shouldnt be here but ive looked everywhere else. HOW much does premium duo cost? I'm already a premium user and have been for years. also, i cant remember my log in details. can i be reminded?

  • Visitor
  • Hi.  sorry if this shouldnt be here but ive looked everywhere else.  HOW much does premium duo cost?   I'm already a premium user and have been for years. also, i cant remember my...
  • Dian
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your friends are listening to" on spotify mobile

I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'm curious to know what that is. It doesn't always u...

  • Casual Listener
  • I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'...
  • periodt
  • Visitor
  • 33025 Views
  • 2 replies
  • 3 likes
  • Friends Activity
    Spotify mobile
  • 33025 Views
  • 2 replies
  • 3 likes

Superuser Contribution Debit card issues

I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards PlanPremiumCountryNigeriaDeviceOppo A55Operating SystemAndroid My Question or Issue

  • Visitor
  • I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards  Plan Premium Country Nige...
  • Jeremy
  • Spotify
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Spotify Premium

I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I won't be charged? I want to make sure I won't be pa...

  • Newbie
  • I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I ...
  • Luan
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

MbWay (vertual credit card) Payment failed - Portugal

I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months.This month the payment failed, though the card was still valid.I canceled that card, created a new o...

  • Newbie
  • I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months. This month the payment failed, though the card ...
  • Luan
  • Spotify Star
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still getting charged for a service

I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved

  • Visitor
  • I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved 
  • Novy
  • Moderator
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I paid for premium on both accounts and I’m still hearing commercials 

  • Visitor
  • I paid for premium on both accounts and I’m still hearing commercials 
  • Novy
  • Moderator
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo

Je n'arrive pas à m'abonner a premium duo. Il est indiqué que je ne suis pas admissible à ce forfait... à part peut être avoir utiliser mon mois gratuit je n'ai pas utiliser spotify.Pouvez vous m'aider?Merci

  • Newbie
  • Je n'arrive pas à m'abonner a premium duo. Il est indiqué que je ne suis pas admissible à ce forfait... à part peut être avoir utiliser mon mois gratuit je n'ai pas utiliser spotify. Pouvez vous m'a...
  • Jeremy
  • Spotify
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Période d’essai 30 jours

Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qualité de l’audio, rémunération des artistes que j’éco...

  • Visitor
  • Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qual...
  • Dian
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swapping premium to new phone

I pay for premium and can't swap my premium to my new phone. New phone thinks I'm on free adverts tariff

  • Visitor
  • I pay for premium and can't swap my premium to my new phone.  New phone thinks I'm on free adverts tariff  
  • OscarDC
  • Moderator
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Done but not received premium service

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid via UPI for 1 month plan the money has been deducted from my account but my account is...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...
  • Eni
  • Moderator
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

I haven't used spotify premium in ages but I still got charged so I cancelled today.

So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since I did get charged?

  • Visitor
  • So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since...
  • ReCel
  • Gig Goer
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

I can’t buy premium after deleting my account

I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everything in correctly but it keeps saying “something is...

  • Visitor
  • I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everyt...
  • Maxim
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo: Address verification and region switching failed

PlanPremium/Premium DuoCountryNetherlands My Question or IssueMy Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Premium Duo to share with my friend with a German Spotify account livi...

  • Casual Listener
  • Plan Premium/Premium Duo Country Netherlands   My Question or Issue My Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Pr...
  • ti2zue7wgfgvvojty8mb
  • Visitor
  • 1829 Views
  • 5 replies
  • 0 likes
  • 1829 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payment method fai

Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.

  • Visitor
  • Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.
  • Jeremy
  • Spotify
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution payments: my funds are made available on 1st of every month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled the account and still charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Dian
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

My student subscription changed to Premium

PlanStudent Premium changed to Premium without notice CountryFrance My Question or IssueI just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tarif) without any notice and while I'm still a student. It's the second time it's ha...

  • Visitor
  • Plan Student Premium changed to Premium without notice   Country France    My Question or Issue I just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tari...
  • Maxim
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo won't work due to "wrong address", but I live with my wife

So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...

  • Casual Listener
  • So, my plan was free up to now. My wife had premium for a long time. Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia)   I re-checked my address in my own profile...
  • Eni
  • Moderator
  • 1120 Views
  • 12 replies
  • 0 likes
  • 1120 Views
  • 12 replies
  • 0 likes