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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194997 Views

123 replies

12 likes

  • 194997 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22178 Views

28 replies

4 likes

  • 22178 Views
  • 28 replies
  • 4 likes

Premium Duo plan and still have ads

I’ve had premium duo for nearly a year and my husbands account still has ads. He verified his info, etc but it’s got the exact same ads as Spotify free. Can someone explain why we are unable to fix this? An actual person to talk to or email would be ...

Visitor

I’ve had premium duo for nearly a year and my husbands account still has ads. He verified his info, etc but it’s got the exact same ads as Spotify free. Can someone explain why we are unable to fix t...

Maxim

Spotify Star

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Update Payment Method

I can't update my payment info, I've tried literally every possible route and the website glitches out and just gives me a blank black screen with a "back" arrow and I can't message anyone for help because that screen win't load either, has this happ...

Visitor

I can't update my payment info, I've tried literally every possible route and the website glitches out and just gives me a blank black screen with a "back" arrow and I can't message anyone for help b...

Maxim

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountryKazakhstanDevicePCOperating SystemWindows 11My Question or IssueThe question is too simple, but I did not find the answer to it.1. If I forgot about the spotify subscription and the money was withdrawn, is it impossible to return th...

Newbie

Plan Premium Country Kazakhstan Device PC Operating System Windows 11 My Question or Issue The question is too simple, but I did not find the answer to it. 1. If I forgot about the spotify ...

Maxim

Spotify Star

271 Views

1 replies

0 likes

Other
  • 271 Views
  • 1 replies
  • 0 likes

Generic error message when trying to join Duo plan

PlanPremiumCountryAustriaDeviceGoogle Pixel 6AOperating System My Question or IssueMy partner still has an active Premium subscription and wants to join my Duo subscription. When doing so she is presented the "An error occurred" page. How can she joi...

Newbie

Plan Premium Country Austria Device Google Pixel 6A Operating System     My Question or Issue My partner still has an active Premium subscription and wants to join my Duo subscrip...

Maxim

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Will be there any other subscription plans in Armenia?

PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?

Visitor

Plan Premium Country Armenia   Device PC, Mi 9T Operating System Android 11, Windows 10   I noticed there are other subscription plans in other countries. Will there be ...

Billy-J

Spotify Star

3352 Views

3 replies

3 likes

Duo
Premium
  • 3352 Views
  • 3 replies
  • 3 likes

Como puedo recuperar mi dinero o q me den la promoción

Buenos días, verán a las 10 59 hora ciudad de México dle día 19 de agosto del 2023 intente unirme a spotify prime pero no me dejo q por q la tarjeta ya se había usado quiero saber como me lo pueden compensar o si me pueden dar el premium o si me pued...

Visitor

Buenos días, verán a las 10 59 hora ciudad de México dle día 19 de agosto del 2023 intente unirme a spotify prime pero no me dejo q por q la tarjeta ya se había usado quiero saber como me lo pueden c...

Billy-J

Spotify Star

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Unable to remove auto pay

Sir I created a spotify account on August 9 with my mobile number. I set up AutoPay from PhonePay to get a three month subscription. But now I can't remove autopay. The account is not logging in with the mobile number. Autopay cannot be removed from ...

Visitor

Sir I created a spotify account on August 9 with my mobile number. I set up AutoPay from PhonePay to get a three month subscription. But now I can't remove autopay. The account is not logging in with...

Maxim

Spotify Star

747 Views

1 replies

0 likes

  • 747 Views
  • 1 replies
  • 0 likes

Help

Tengo una promoción de Spotify premium lo quiero utilizar y me dice que ya eh probado premium y no es así, si fuera eso no entiendo porque me mandarían la oferta.

Visitor

 Tengo una promoción de Spotify premium lo quiero utilizar y me dice que ya eh probado premium y no es así, si fuera eso no entiendo porque me mandarían la oferta.

Henry_coffin

Music Fan

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family deelnemer toevoegen, link werkt niet

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below in formation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...

Dian

Spotify Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Changing premium plan

I recently got the one month free trial for Premium Individual. Today I saw an email for a three month free trial Individual plan (SAME PRICE!!!), so I canceled the previous one. However, I could not get the three month one, so I got back to the one ...

Newbie

I recently got the one month free trial for Premium Individual. Today I saw an email for a three month free trial Individual plan (SAME PRICE!!!), so I canceled the previous one. However, I could not...

Maxim

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching from Premium Duo to Family

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...

Casual Listener

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose ...

Susan_GP

Moderator

20610 Views

8 replies

0 likes

account data
Duo
Subscription
  • 20610 Views
  • 8 replies
  • 0 likes

Solved!! Company Large subscription

Is it possible and how to receive a discounted offer for a subscription of around 2’000 annual Premium Family pass for the employees of a company based in Luxembourg. They live in Luxembourg, France, Belgium, Germany and few in Switzerland ? Until no...

Newbie

Is it possible and how to receive a discounted offer for a subscription of around 2’000 annual Premium Family pass for the employees of a company based in Luxembourg. They live in Luxembourg, France,...

Maxim

Spotify Star

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Can an existing premium hulu (no-ad) subscriber get premium student access?

PlanHas Premium Hulu, wants Premium Student SpotifyCountryUSADeviceSamsung galaxy S21 ultra, Samsung notebook 9, Xbox One, Vizio smart TV (2020), apple TV Operating System(Windows 10) My Question or IssueI am an existing premium Hulu subscriber who i...

Visitor

Plan Has Premium Hulu, wants Premium Student Spotify Country USA Device Samsung galaxy S21 ultra, Samsung notebook 9, Xbox One, Vizio smart TV (2020), apple TV  Operating System (Windows ...

Maxim

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

How can i quit a duo plan

PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription

Visitor

  Plan DUO Country SPAIN Device Iphone 14  Operating System     My Question or Issue I have a account with one person who i don't have anymore relation and i can't get ...

Maxim

Spotify Star

380 Views

1 replies

0 likes

Account
Premium
Subscription
  • 380 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New phone doesn't show Premium

I have had a Premium subscription for years. I bought a new phone after breaking my old one and logged in on the new one. It showed my account as Free. I thought maybe I was logged on too many devices (including the old, broken phone), used the log o...

Casual Listener

I have had a Premium subscription for years. I bought a new phone after breaking my old one and logged in on the new one. It showed my account as Free. I thought maybe I was logged on too many device...

Eni

Moderator

738 Views

2 replies

0 likes

  • 738 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me dieron un mes gratis para regresar y me cobraron inmediatamente

My Question or IssueMe cambié de plataforma y me mandan un correo para que regrese, luego de pensarlo un tiempo veo un correo que me da un mes gratis y luego cobro normal.me ayudan a que esto se cumpla

Visitor

My Question or Issue Me cambié de plataforma y me mandan un correo para que regrese, luego de pensarlo un tiempo veo un correo que me da un mes gratis y luego cobro normal. me ayudan a que esto se ...

Alex

Spotify Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

How to solve error:"The code you've entered is invalid for your country"

I bought a Spotify premium subscription (12-month) for me on Amazon.com (US website) to be used for upgrade of my Spotify account registered in another country, but I got the above error message.Now, I am caught in between 1. Spotify (subscription up...

Casual Listener

I bought a Spotify premium subscription (12-month) for me on Amazon.com (US website) to be used for upgrade of my Spotify account registered in another country, but I got the above error message. No...

Dany_M

Casual Listener

1445 Views

2 replies

0 likes

  • 1445 Views
  • 2 replies
  • 0 likes

I was charged money

I have issued a Premium subscription that costs 4.99 USD. and there it was stated that the first month is free. But I was charged 11.50 USD.PlanFree/PremiumCountryKyrgyzstan Device(iPhone 11)Operating System(iOS 16.1) My Question or Issue

Newbie

I have issued a Premium subscription that costs 4.99 USD. and there it was stated that the first month is free. But I was charged 11.50 USD. Plan Free/Premium Country Kyrgyzstan  Device (i...

Maxim

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes