Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFree/PremiumCountryBelarusDeviceDesktop PC, Chrome 84.0.4147Operating SystemWindows 10 My Question or IssueI'm trying to pay for the Premium and area with Pay Method isn't shown. I can see error in the console (please see screenshot attached)
Hi! Is there any chance to get a refund for premium account? It charged me 2 days ago and I forgot to cancel that premium before... Of course you can take my premium month, I don't mind I just need that money back. Is there any chance to cancel that ...
PlanFreeCountry USA DevicePCOperating SystemWin 10 My Question or IssueCannot get the link to send me a "verification code" just to enable this 6 month free trial - https://www.spotify.com/us/claim/chase/ Even attempted it again with a fresh account....
PlanPremiumCountryEgyptDeviceIphone XOperating System(iOS 14) My Question or IssueI was on premuim subscription already but my renew payment was uunsuccessful due to insufficient balance but the balance was adjusted and i waited for 3 days and spoti...
I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm glad I haven't had to deal with ads yet, but I'm rea...
I've already filled up student discount and they have a button for 2 months subscription for 75 Philippine pesos, I already have the load in my sim card but it says that "something went wrong" but I already tried that yesterday but I didn't have load...
PlanPremiumCountrySwedenMy Question or IssueHello, I am a student in Sweden. I have a French visa card and I am trying to use it to pay the student plan. I already verify my study information but the system declined my card cause the region of me and...
PlanPremiumCountryGermany DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueHello, I'm trying to subscribe to Spotify Premium. I'm eligible for Spotify Student. After choosing the option and entering my payment details I get a notific...
Price for premium in neighbouring country Russia is 169rub which is approximately $2.4 and they have 3month free trial, while in Kazakhstan price for premium is $4.99 and 1month free trial,not even in our local currency. Is this some kind of a mistak...
PlanPremiumCountryUSA DeviceiPhone 11 ProOperating SystemiOS My Question or Issuewhat’s up with the increasing amount of ads as bumpers for podcasts? I’m not talking about the presenter read out Ads which is one thing unto itself - I’m talking about ...
PlanPremiumCountrySwitzerland DeviceiPhone 11Operating SystemIOS 14 My Question or IssueI wanted to get the premium subscription, so I bought my self a Spotify gift card. I went on to the site and redeemed the code. After I did that I wanted to subsc...
PlanFree/Premium (was Premium, now Free cause i canceled it to try getting Premium again)CountryCroatiaDeviceXiaomi Redmi Note 9s / LaptopOperating SystemAndroid 10 / Windows 10 My Question or IssueHi, on the 19th my Premium payment failed for unknow...
I just bought a brand new note 20 ultra, the promo says free subscription to new users for 6 months. https://www.samsung.com/latin/smartphones/galaxy-note20/buy/ When I tap premium on Spotify, showed me 2 banners, one said Premium Samsung, 3 months a...
PlanPremiumCountryTurkey Device(Huawei P Smart 2019 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I want to buy Spotify premium, but my debit card is not accepted. I have money on my debit card and it's open to e...
PlanPremiumCountrySaudi Arabia Device(iPhone Xs Max)Operating System(iOS 13.4.1) My Question or Issue : I already paid 19.99 SR and I got a message from the bank confirming that.. yet I got an email saying that I haven’t and the app still says Don’t ...
I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an actual human so they can stop the charges.
Hi Spotify, So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of that, the account is also connected to my old email address...
After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!
My gift card problemPlan1 month Country Device(motorola g7 play)Operating System(Android) My QuestionI can see my code because scraped wrong so I can doesn't see the code
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue