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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52044 Views
  • 23 replies
  • 4 likes
  • 52044 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32598 Views
  • 19 replies
  • 2 likes
  • 32598 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21879 Views
  • 8 replies
  • 1 likes
  • 21879 Views
  • 8 replies
  • 1 likes

Solved!! Spotify Premium works on browser but not in iOS app

PlanPremiumCountryUSDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or IssueI’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restart phone, it shows up in the browser that my account is premium, but whenever...

  • Casual Listener
  • Plan Premium Country US Device iPhone SE Operating System iOS 12.1.4   My Question or Issue I’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restar...
  • Trikprestige
  • Casual Listener
  • 496 Views
  • 3 replies
  • 1 likes
  • 496 Views
  • 3 replies
  • 1 likes

Payment through Google Play

PlanPremiumCountryUSADeviceSamsung Galaxy s7 My Question or IssueMy last payment method has been declined because I am no longer using that card. I got a notice to change my payment method before I lose my premium account. I did some research and fou...

  • Visitor
  •   Plan Premium Country USA Device Samsung Galaxy s7   My Question or Issue My last payment method has been declined because I am no longer using that card. I got a notice to change...
  • Luan
  • Spotify Star
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

How to stop the invoicing of my Spotify account through partner 'BASE Company'

Plan PremiumCountryBelgiumDevice(iPhone XR)Operating System(iOS 13.3.1) My Question or IssueMy Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile phone operator). I would like to change mobile phone operator but I don't want to...

  • Visitor
  • Plan  Premium Country Belgium Device (iPhone XR) Operating System (iOS 13.3.1)   My Question or Issue My Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile ...
  • Emilia_8
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Charged twice but no Premium Service provided

PlanFreeCountryIndia DeviceTried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and thought of taking up the student premium plan. Spotify even verified me as a student and i we...

  • Visitor
  • Plan Free Country India   Device Tried subscribing first time on my Pixel 3a and the second time on my Mac Os.     My Question or Issue   I am a new user to spotify and...
  • Emilia_8
  • Spotify Star
  • 304 Views
  • 1 replies
  • 1 likes
  • Payment
  • 304 Views
  • 1 replies
  • 1 likes

Solved!! Paid but no premium

PlanIs Free but should be PremiumCountryNetherlandsDeviceiPhone 11 pro maxOperating SystemWindows 10 My Question or IssueI've been a paying customer for some years now, but suddenly two days ago my subscription went back to the free version. The paym...

  • Casual Listener
  • Plan Is Free but should be Premium Country Netherlands Device iPhone 11 pro max Operating System Windows 10   My Question or Issue I've been a paying customer for some years now, but s...
  • Luan
  • Spotify Star
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

Solved!! Payment failure

PlanFree/PremiumCountry DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueMy payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times and the thing is, I am not sure, if I still have the premium on or not.I need premi...

  • Casual Listener
  • Plan Free/Premium Country   Device Oneplus 6 Operating System Android 10   My Question or Issue My payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times an...
  • Luan
  • Spotify Star
  • 589 Views
  • 4 replies
  • 0 likes
  • 589 Views
  • 4 replies
  • 0 likes

I paid the premium renewal and continued asking me to pay it

PlanPremiumCountryMéxico DeviceMoto G7 PowerOperating SystemAndroid My Question or IssueI paid the premium renewal and continued asking me to pay it, they put me on premium when I had already pay it

  • Visitor
  •   Plan Premium Country México  Device Moto G7 Power Operating System Android   My Question or Issue I paid the premium renewal and continued asking me to pay it, they put me...
  • Luan
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Spotify took my money twice

  Hello; Spotify already take my money for premium but take my money again. Give back my money.

  • Casual Listener
  • <snip - Moderator Edit>   Hello; Spotify already take my money for premium but take my money again. Give back my money.  
  • Luan
  • Spotify Star
  • 374 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    TWICE
  • 374 Views
  • 1 replies
  • 1 likes

Spotify + Hulu

PlanPremiumCountryUSADeviceSamsung Galaxy 8+, Insignia Smart TVOperating System My Question or IssueI recently just added the spotify student account back and when logging into hulu it still asks me to choose a plan.

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 8+, Insignia Smart TV Operating System     My Question or Issue I recently just added the spotify student account back and when logg...
  • Luan
  • Spotify Star
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

3 month Premium trial not activated upon payment

PlanPremiumCountryNorway My Question or IssueI signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charged for a full subscription, with the next billing date set to 14th M...

  • Casual Listener
  • Plan Premium Country Norway   My Question or Issue I signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charg...
  • Luan
  • Spotify Star
  • 796 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 796 Views
  • 5 replies
  • 0 likes

What's difference between Subscription and Prepaid Plans?

CountryIndia DeviceRedmi Note 7 ProOperating SystemAndroid 9 My Question or IssueI want to know what is difference between Subscription and Prepaid Plans available on website. Since I am new to Spotify, and I'm interested in upgrading to premium plan...

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  • Visitor
  • Country India   Device Redmi Note 7 Pro Operating System Android 9   My Question or Issue I want to know what is difference between Subscription and Prepaid Plans available on webs...
  • Emilia_8
  • Spotify Star
  • 4361 Views
  • 1 replies
  • 0 likes
  • Premium
    prepaid
    Subscription
  • 4361 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wrapped question

Plancurrently switched to free, but want to get premium again soonCountryUSDeviceIphone 6s and macbook proOperating Systemios My Question or IssueIf i get premium after the year starts, say, in May, will spotify wrapped account for the music i listen...

  • Regular
  • Plan currently switched to free, but want to get premium again soon Country US Device Iphone 6s and macbook pro Operating System ios   My Question or Issue If i get premium after the...
  • Emilia_8
  • Spotify Star
  • 1182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1182 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant pay with my VISA card

PlanFreeCountrySADevice(iPhone xs, Windows PC)Operating System(iOS 10, Windows 10) My Question or IssueI was supsicibed for premiume for one mounth before. using my VISA card but this time my payment get an Error so saddenly whats going on .i tried t...

  • Regular
  • Plan Free Country SA Device (iPhone xs, Windows PC) Operating System (iOS 10, Windows 10)   My Question or Issue I was supsicibed for premiume for one mounth before. using my VISA card...
  • Petya
  • Community Legend
  • 1963 Views
  • 11 replies
  • 0 likes
  • 1963 Views
  • 11 replies
  • 0 likes

Solved!! Giftcard

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought a giftcard (30€) two days ago and tried to rub it clear. But i can't decipher the d...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought a ...
  • 引きこもり
  • Roadie
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes

Cancel premium subscription when all i get is the free app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify is getting money for premium from my bank and I'm just getting the free app how do I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue spotify ...
  • Emilia_8
  • Spotify Star
  • 1217 Views
  • 1 replies
  • 0 likes
  • Need help canceling premium.
  • 1217 Views
  • 1 replies
  • 0 likes

My premium account changed to free account although I pay money

My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code: Thanks.. Plan Premium Country Turkey Device (iPhone ...

  • Visitor
  • My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code...
  • 引きこもり
  • Roadie
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there anyway to pay for a 3 month or 6 month plan without going through the paysafecard?

Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I might as well instead purchase your gift card. Thi...

  • Visitor
  • Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I...
  • Ivan
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay the premium plan

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred

  • Casual Listener
  • Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred  
  • Xenia
  • Moderator
  • 553 Views
  • 3 replies
  • 0 likes
  • 553 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to purchase premium

Hi,When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though.My previous subscription was an one cost annual plan (ie not paying per month). Now I cannot get back to premium. PlanFre...

  • Casual Listener
  • Hi, When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though. My previous subscription was an one cost annual plan (ie not payin...
  • Xenia
  • Moderator
  • 529 Views
  • 3 replies
  • 0 likes
  • 529 Views
  • 3 replies
  • 0 likes

Superuser Contribution Just a premium subscription

Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the standard monthly plan comes with Headspace which I am not inte...

  • Regular
  • Hi   I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the st...
  • Katerina
  • Spotify Legend
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
  • 0 likes