Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 107555 Views
- 70 replies
- 9 likes
- 107555 Views
- 70 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Casual Listener
- 13213 Views
- 26 replies
- 2 likes
- 13213 Views
- 26 replies
- 2 likes
Superuser Contribution Trying to set up Duo for my wife and address verification keeps glitching.
It keeps telling me to try later, have been trying for a week about ready to cancel and try different service.
- It keeps telling me to try later, have been trying for a week about ready to cancel and try different service.
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- Spotify Legend
- 1157 Views
- 1 replies
- 0 likes
- 1157 Views
- 1 replies
- 0 likes
Superuser Contribution Ya cancelé la suscripción al plan premiun y aun me cobran el dinero..
Tengo plan gratis y me siguen cobrando dinero
- Tengo plan gratis y me siguen cobrando dinero
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- Moderator
- 2703 Views
- 1 replies
- 0 likes
- 2703 Views
- 1 replies
- 0 likes
Superuser Contribution I got charged even through I’m not the primary account holder
I just notice that i got charge for the duo membership even though I’m not the primary user. I was wondering why I was charged
- I just notice that i got charge for the duo membership even though I’m not the primary user. I was wondering why I was charged
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- Spotify Legend
- 1781 Views
- 1 replies
- 0 likes
- 1781 Views
- 1 replies
- 0 likes
Superuser Contribution Hi my enhance button is gone after i made update for the app
The button for enhanced are gone
- The button for enhanced are gone
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- Moderator
- 939 Views
- 2 replies
- 0 likes
- 939 Views
- 2 replies
- 0 likes
Superuser Contribution Payment address says invalid address
Every time I enter my address it says payment address not valid, please enter a valid address to continue.
- Every time I enter my address it says payment address not valid, please enter a valid address to continue.
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- Newbie
- 441 Views
- 2 replies
- 0 likes
- 441 Views
- 2 replies
- 0 likes
Spotify HiFi still in the works?
So it turns out that Spotify HiFi is still being worked on. The CTO said in an interview that they're still working on but couldn't give any details. Apparently there's some trouble with the labels and the industry changing. I think I can speak for e...
- So it turns out that Spotify HiFi is still being worked on. The CTO said in an interview that they're still working on but couldn't give any details. Apparently there's some trouble with the labels a...
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- Spotify Star
- 1631 Views
- 1 replies
- 3 likes
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Spotify HiFi
- 1631 Views
- 1 replies
- 3 likes
cannot deactivate hulu account i get from spotify premium student
I have spotify premium student. I activated a hulu account because it was provided through the plan. My family no longer uses hulu and I would like to delete my hulu account and deactivate the hulu service I get through spotify. We are getting billed...
- I have spotify premium student. I activated a hulu account because it was provided through the plan. My family no longer uses hulu and I would like to delete my hulu account and deactivate the hulu s...
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- Spotify Star
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes
Urgent issue. Can't get into my account at all/might have been hacked
PlanPremiumCountryRomaniaDeviceiPhone 11 My Question or IssueThe e-mail I used is an adress that I converted from yahoo to gmail, and I recently noticed I can't access the yahoo version anymore, only the new g-mail one. I didn't change my e-mail to t...
- Plan Premium Country Romania Device iPhone 11 My Question or Issue The e-mail I used is an adress that I converted from yahoo to gmail, and I recently noticed I can't access th...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Solved!! Please make Spotify Premium Family available in Jamaica
PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31 Operating SystemAndroid 12 My Question or IssueWhy isn't Spotify Premium Family available in Jamaica? Literally all of the other competitors offer Family Plans, so why not Spotify?
- Plan Premium Country Jamaica Device Samsung Galaxy A31 Operating System Android 12 My Question or Issue Why isn't Spotify Premium Family available in Jamaica? Literally...
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- Spotify Star
- 574 Views
- 3 replies
- 0 likes
- 574 Views
- 3 replies
- 0 likes
não consigo renovar meu plano de 19,90 diz q o plano não está mais disponí
Pede pra renovar o plano mas quando faço o processo diz q esse plano não está mais disponível pra vc
- Pede pra renovar o plano mas quando faço o processo diz q esse plano não está mais disponível pra vc
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- Spotify Star
- 190 Views
- 2 replies
- 0 likes
- 190 Views
- 2 replies
- 0 likes
Spotify Universitário
Tem como enviar um desconto de Spotify Universitário em meu nome para outra conta no Spotify? Se sim, como faço?
- Tem como enviar um desconto de Spotify Universitário em meu nome para outra conta no Spotify? Se sim, como faço?
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- Spotify Star
- 882 Views
- 2 replies
- 0 likes
- 882 Views
- 2 replies
- 0 likes
Porque não debitou o valor da minha conta?
Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?
- Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?
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- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
I stil pay for premium duo eventough I have student now
I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I pay both subscriptions and i Cannon cancel duo becau...
- I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I p...
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- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Meu cartão de crédito venceu , não conseguiram realizar a cobrança .
Criei nova conta com o mesmo e-mail e não consigo atualizar.
- Criei nova conta com o mesmo e-mail e não consigo atualizar.
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- Spotify Star
- 159 Views
- 3 replies
- 0 likes
- 159 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Cannot switch to Premium Duo (continued)
Continuation of previous topic:https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome I now getthe same error message but on the "Change Plans" page...
- Continuation of previous topic: https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome ...
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- Moderator
- 3206 Views
- 7 replies
- 2 likes
- 3206 Views
- 7 replies
- 2 likes
Upgraded sound plan??
Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered. 4 or so months ago, I was asked in my spotify app to complete a...
- Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered.  ...
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- Casual Listener
- 1226 Views
- 1 replies
- 2 likes
- 1226 Views
- 1 replies
- 2 likes
Superuser Contribution Me cobraron la prueba gratuita
PlanPremium paisMexicoDispositivo(Samsung Galaxy a23)sistema operativo( Android 11) Mi pregunta o problemaMe cobraron la prueba gratuita. Todo el proceso de pago fue normal me apareció la información de lo que estaba pagando y era por tres meses grat...
- Plan Premium pais Mexico Dispositivo (Samsung Galaxy a23) sistema operativo ( Android 11) Mi pregunta o problema Me cobraron la prueba gratuita. Todo el proceso de...
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- Moderator
- 1422 Views
- 1 replies
- 0 likes
- 1422 Views
- 1 replies
- 0 likes
Student subscription is not available
Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.
- Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.
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- Spotify Star
- 217 Views
- 3 replies
- 0 likes
- 217 Views
- 3 replies
- 0 likes
Superuser Contribution Premium Family and Duo subscriptions aren't avaliable in Jamaica
PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31Operating SystemAndroid 11 My Question or IssueWhy isn't Premium Family or Duo subscription available in Jamaica? Apple Music, Deezer and Tidal have Family Plans available here, so why not Spotify? My ...
- Plan Premium Country Jamaica Device Samsung Galaxy A31 Operating System Android 11 My Question or Issue Why isn't Premium Family or Duo subscription available in Jamaica? App...
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- Regular
- 1267 Views
- 4 replies
- 1 likes
- 1267 Views
- 4 replies
- 1 likes
Gift Card in Israel
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIsrael I want to buy my friend a gift card for Spotify premium. We live in Israel. Where can I find gift cards?
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Israel I want to buy my friend a gift card fo...
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- Spotify Star
- 1119 Views
- 1 replies
- 1 likes
- 1119 Views
- 1 replies
- 1 likes