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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11312 Views
  • 24 replies
  • 2 likes
  • 11312 Views
  • 24 replies
  • 2 likes

Subscription is missing

I signed up for 3 months about a week ago. everything worked fine, but now I noticed that the subscription was gone. according to the payment history, the payment is displayed, there is a letter with a successful payment in the mail. there are no oth...

  • Visitor
  • I signed up for 3 months about a week ago. everything worked fine, but now I noticed that the subscription was gone. according to the payment history, the payment is displayed, there is a letter with...
  • Jose_M
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

I currently pay for the Hulu student subscription and need to activate it.

I signed up for Hulu's student subscription, which includes free Spotify student premium. I can't find where to active it anywhere.

  • Visitor
  • I signed up for Hulu's student subscription, which includes free Spotify student premium. I can't find where to active it anywhere.
  • Jose_M
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify Unsubscribed my Hulu

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21+, PCOperating SystemAndroid OS, Windows 10 Pro My Question or IssueThere was a payment lapse - I forgot to change my card information after having to get all new cards issued end of 2022 due to ...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy S21+, PC Operating System Android OS, Windows 10 Pro   My Question or Issue There was a payment lapse - I forgot to change my c...
  • Jose_M
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Se me está cobrando más de lo que incluye el plan Premium Duo

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

  • Visitor
  • El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos
  • Jose_M
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Tengo suscripción premium hasta noviembre 2023 y avisan aumentar en marzo?

Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?

  • Visitor
  • Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?
  • Jose_M
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Necesito saber si no me van a cobrar los 3 meses premium gratis

Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?

  • Visitor
  • Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?
  • Jose_M
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

My new credit card cannot be used for payment

I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlungsmethode passt nicht zu deinem Land."), despite thi...

  • Newbie
  • I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlung...
  • Jose_M
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Cual seria el precio del plan individual?

Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta

  • Visitor
  • Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta
  • Jose_M
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

My application for the Student Plan was aproved but it says im not elegible

My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Premium subscription to end?

  • Casual Listener
  • My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Prem...
  • Jose_M
  • Spotify Star
  • 192 Views
  • 1 replies
  • 1 likes
  • 192 Views
  • 1 replies
  • 1 likes

Pelo app continuo ouvindo propaganda mesmo pagando o premium.

Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.

  • Visitor
  • Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.
  • Jose_M
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

sem acesso a minha conta família

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

  • Visitor
  • não consigo acesso a minha conta familia, ele fica desconectando todos os dias
  • Jose_M
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Why is my Spotify letting me use Premium features for free

I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days. It can’t be free trial since I’m way past that period and I really can’t think of a reason. Does anyone know why this is ...

  • Casual Listener
  • I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days.   It can’t be free trial since I’m way past that period and I r...
  • really_unreal
  • Casual Listener
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address don't match

Family plan and they say cannot find the address and it is THE EXACT SAME

  • Visitor
  • Family plan and they say cannot find the address and it is THE EXACT SAME
  • Not applicable
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Spotify Premium for Samsung

I Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email about the free 3 months. What I can do to get that prom ...

  • Visitor
  • I  Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email...
  • okwi
  • Newbie
  • 533 Views
  • 2 replies
  • 0 likes
  • 533 Views
  • 2 replies
  • 0 likes

Pagué, se cobró 2 veces y no me activaron el plan.

Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.

  • Visitor
  • Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.
  • Jose_M
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

me cobraron 2 veces en el mismo mes

Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify

  • Visitor
  • Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify
  • Jose_M
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Not using premium and not showing in account but amount get deducted from last 8 month.

Not using premium and not showing in the account but the amount gets deducted from the last 8 months.Please check all these transactions and refund the same Invoice IdDebit date9T56AB0Y73976U12-Jan-233IXF1QPPAZBCB12-Dec-229S14J7KUZR657V12-Nov-22Z5A10...

  • Visitor
  • Not using premium and not showing in the account but the amount gets deducted from the last 8 months. Please check all these transactions and refund the same   Invoice Id Debit date ...
  • Jose_M
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes