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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19377 Views
  • 27 replies
  • 4 likes
  • 19377 Views
  • 27 replies
  • 4 likes

Superuser Contribution Had no issue with Spotify payment until I got a different debit card

I’ve had zero issue with the monthly payment while I had my old card but about a month ago I had to get a new debit card do to the old one being compromised. I’ve called my bank and they can’t see any restrictions on my card and I’ve also been trying...

  • Visitor
  • I’ve had zero issue with the monthly payment while I had my old card but about a month ago I had to get a new debit card do to the old one being compromised. I’ve called my bank and they can’t see an...
  • Lyubka
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Currently Premium + Hulu. Want to add partner with Duo. Will I lose Hulu?

I joined up with Premium + Hulu many years ago. I wanted to get Duo so that I can add my partner, but will I lose Hulu?

  • Newbie
  • I joined up with Premium + Hulu many years ago. I wanted to get Duo so that I can add my partner, but will I lose Hulu?
  • Lyubka
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci planını seçemiyorum

Öğrenci planı doğrulamasını yapamıyorum daha önce kullanmışsınız uyarısı alıyorum .

  • Visitor
  • Öğrenci planı doğrulamasını yapamıyorum daha önce kullanmışsınız uyarısı alıyorum .
  • Lyubka
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment came out twice in 3 days. This has happend for the second month in a row

I check my plan and it's due around the last days of the month. Spotify came out for 15.99 on the 29th like planned but I see on my bank statement another payment for 15.99 from spotify on the 2nd. This happened in June-July (29th and 2nd) and May-Ju...

  • Newbie
  • I check my plan and it's due around the last days of the month. Spotify came out for 15.99 on the 29th like planned but I see on my bank statement another payment for 15.99 from spotify on the 2nd. T...
  • Lyubka
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment went through but no premium

My Question or IssueMy payment went through but I have no premium access. Can someone help me, thanks :).

  • Visitor
  • My Question or Issue My payment went through but I have no premium access. Can someone help me, thanks :).
  • Joan
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Will my father keep his playlists if we start a Premium Duo plan together?

My father has been using Spotify for free for years now. I already use my own Spotify Premium Individual account and I would like to switch to a Duo plan with him as we live together. Will my father keep his playlists, saved music, follows if I start...

  • Casual Listener
  • My father has been using Spotify for free for years now. I already use my own Spotify Premium Individual account and I would like to switch to a Duo plan with him as we live together. Will my father ...
  • wikibiswiki
  • Casual Listener
  • 1285 Views
  • 2 replies
  • 0 likes
  • 1285 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Contínuas falhas no método de pagamento

PlanFree/PremiumCountryBrazilDevice(Samsung Galaxy S7/Dell Inspiron 11)Operating System(Android Oreo/Windows 10) My Question or IssueBom, estou há quatro dias tentando voltar a ser assinante Premium após ter tido minha assinatura cancelada em razão d...

pedroprimeiro_1-1583199308629.png
  • Casual Listener
  • Plan Free/Premium Country Brazil Device (Samsung Galaxy S7/Dell Inspiron 11) Operating System (Android Oreo/Windows 10)   My Question or Issue Bom, estou há quatro dias tentando v...
  • natsousasilva
  • Visitor
  • 30291 Views
  • 51 replies
  • 12 likes
  • payment issue
  • 30291 Views
  • 51 replies
  • 12 likes

Superuser Contribution Paid for premium on wrong account

PlanFree to PremiumCountryUK How can I transfer this to the account I use? many thanks My Question or Issue

  • Casual Listener
  • Plan Free to Premium Country UK   How can I transfer this to the account I use?     many thanks    My Question or Issue  
  • MihailY
  • Moderator
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Superuser Contribution POR QUE O SPOTIFY BLOQUEOU 110 EUR NA MINHA CONTA ?

PRECISO QUE O SPOTIFY FAÇA O DESBLOQUEIO DO VALOR DE 110,11 EUR DO DÉBITO DIREITO DA MINHA CONTA . CONTRATEI UM PLANO DUO DE 8,99 EUR . QUE PALHAÇADA É ESSA ? APENAS UM DIA DE. CONTRATO E JA VAMOS PRO TRIBUNAL?

  • Visitor
  • PRECISO QUE O SPOTIFY FAÇA O DESBLOQUEIO DO VALOR DE 110,11 EUR DO DÉBITO DIREITO DA MINHA CONTA . CONTRATEI UM PLANO DUO DE 8,99 EUR . QUE PALHAÇADA É ESSA ? APENAS UM DIA DE. CONTRATO E JA VAMOS PR...
  • MihailY
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Changing from Premium family to Premium Duo not possible

PlanPremiumCountryThe NetherlandsDevicelaptop, phonesOperating SystemWindows 11, Android 13 My Question or IssueWe currently have a Premium Family plan, however we do not use more than 2 accounts and live at the same address, so I want to switch our ...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device laptop, phones Operating System Windows 11, Android 13   My Question or Issue We currently have a Premium Family plan, however we do...
  • nljvm
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

The other user is not able to enroll on the premium duo plan

My partner is currently on the spotify premium plan, while i got myself an premium Duo subscription, and share the invite link to my partner. After her entering the adress details, the enrolment page, says "There was a problem". Not able to make any ...

  • Visitor
  • My partner is currently on the spotify premium plan, while i got myself an premium Duo subscription, and share the invite link to my partner. After her entering the adress details, the enrolment page...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Apple billing service

I usually pay through apples billing service, however Spotify is stopping this as a way of payment for me from the 19th of July so I need to start a new subscription, will my account be the same with all the same songs etc?

  • Visitor
  • I usually pay through apples billing service, however Spotify is stopping this as a way of payment for me from the 19th of July so I need to start a new subscription, will my account be the same with...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Apareció que gané el link de regalar 2 meses de premium pero desapareció

Cuando ingresé a Spotify me decía que gané un link para poder compartir spotify premium, hice click pero me movió a chrome y tenía ingresada otra cuenta de spotify entonces me dió error, me desloguie de esa cuenta para poder ingresar a la ganadora pe...

  • Visitor
  • Cuando ingresé a Spotify me decía que gané un link para poder compartir spotify premium, hice click pero me movió a chrome y tenía ingresada otra cuenta de spotify entonces me dió error, me desloguie...
  • potsuru
  • Visitor
  • 22595 Views
  • 5 replies
  • 2 likes
  • 22595 Views
  • 5 replies
  • 2 likes

Superuser Contribution Duo Activation

I just added a Primum Duo plan for me and my wife and when I send the activation link via Messager, email or Text the Duo plan still show I have "1 Account Available" also "1/2 Premium accounts being used" When she clicks on the link (BTW she is in G...

  • Casual Listener
  • I just added a Primum Duo plan for me and my wife and when I send the activation link via Messager, email or Text the Duo plan still show I have "1  Account Available" also "1/2 Premium accounts...
  • OscarDC
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Can’t login using username and don’t have any email linked

My username is . I don’t have any email address linked to this account and it is on Premium plan. I wish to cancel it but cannot login. Please help!!!

  • Visitor
  • My username is <snip - Moderator Edit>. I don’t have any email address linked to this account and it is on Premium plan. I wish to cancel it but cannot login. Please help!!!
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Can I pay for Premium Duo with a Dutch creditcard while living in Belgium?

I'm from the Netherlands, but live in Belgium. I only have a Dutch creditcard. I want to subscribe for a Premium Duo account with my address in Belgium, but if I select 'Belgium' as country, I cannot pay with my Dutch creditcard. I'm afraid that if I...

  • Visitor
  • I'm from the Netherlands, but live in Belgium. I only have a Dutch creditcard. I want to subscribe for a Premium Duo account with my address in Belgium, but if I select 'Belgium' as country, I cannot...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help transferring a new premium subscription to my existing account

Hi, my Spotify subscription canceled, I tried to renew my subscription and Spotify made a new account under my Facebook name.. now I am paying for a subscription that I don’t even use as my playlists are on my original subscription.. how do I transfe...

  • Visitor
  • Hi, my Spotify subscription canceled, I tried to renew my subscription and Spotify made a new account under my Facebook name.. now I am paying for a subscription that I don’t even use as my playlists...
  • OscarDC
  • Moderator
  • 1423 Views
  • 1 replies
  • 0 likes
  • 1423 Views
  • 1 replies
  • 0 likes