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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6041 Views
  • 23 replies
  • 2 likes
  • 6041 Views
  • 23 replies
  • 2 likes

Superuser Contribution My Premium will be canceled and my credit card doesn't expire until 2026! Help please

PlanPremiumCountryCanadaDeviceSamsung Galaxy S9+ My Question or IssueMy Premium will be canceled and my credit card doesn't expire until 2026! Help please

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy S9+   My Question or Issue My Premium will be canceled and my credit card doesn't expire until 2026! Help please
  • Lyubka
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billed since 2018 - refund demanded

PlanPremiumCountryUKDeviceMacbook Pro 2020 modelOperating SystemMacOS My Question or IssueWe have just discovered that we have been paying twice for Spotify premium since October of 2018! We only discovered this when we contacted the help desk to ask...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro 2020 model Operating System MacOS   My Question or Issue We have just discovered that we have been paying twice for Spotify premium since Oct...
  • nmcbennett
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Double Charged
    overpaid
    Refund Requested
  • 243 Views
  • 2 replies
  • 0 likes

I would like to cancel my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Premium with gift card

If o activate the 7€ gift card I get the 3 months of premium promo?

  • Newbie
  • If o activate the 7€ gift card I get the 3 months of premium promo?
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I have subscribed but still it was showing free user

  • Visitor
  • I have subscribed but still it was showing free user
  • OscarDC
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Regarding payment of premium

Sir,I am a daily subscriber of Spotify. I paid my subscription fees through UPI payment the payment has been done but my premium is not updated. So, I request you to kindly look into my subscription details so that I can get my premium.

  • Visitor
  • Sir, I am a daily subscriber of Spotify. I paid my subscription fees through UPI payment the payment has been done but my premium is not updated. So, I request you to kindly look into my subscripti...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Superuser Contribution Message saying i can’t be premium

hi, I want to be premium solo but it won’t let me. Every time I click on any premium option it says that it’s not available for me but I’m no student and from Canada. Why can’t i access the solo subscription.PlanFree to premium solo CountryCanada Dev...

  • Visitor
  • hi, I want to be premium solo but it won’t let me. Every time I click on any premium option it says that it’s not available for me but I’m no student and from Canada. Why can’t i access the solo subs...
  • 1sn65dt1-_s7d
  • Newbie
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accepted offer of three free Premium months - then you charged me £9.99

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Novy
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Started premium but only got 1 month free not 3 as advertised

Hi everyone, I've had a free plan for ages but signed up to premium a couple of weeks ago. I've just noticed that my first payment of £9.99 will be taken after one month free use, but all the adverts say it's free for three months. I've never had pre...

  • Casual Listener
  • Hi everyone,  I've had a free plan for ages but signed up to premium a couple of weeks ago.  I've just noticed that my first payment of £9.99 will be taken after one month free use, but al...
  • newbie94
  • Casual Listener
  • 689 Views
  • 6 replies
  • 0 likes
  • 689 Views
  • 6 replies
  • 0 likes

Superuser Contribution Changed from individual to duo. Took my card information but will not change over

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not received by Spotify and payment page crashed

My Question or Issue I paid for spotify premium using UPI but the payment page crashed and the money was debited form my account. But Still I see that premium features have not been unlocked.

  • Newbie
  •     My Question or Issue   I paid for spotify premium using UPI but the payment page crashed and the money was debited form my account. But Still I see that premium features have n...
  • Vasil
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo invitation issues

PlanFree/Premium Premium DuoCountry Egypt Device iPhone 13Operating SystemiOS 15 My Question or IssueSo guys I used to have spotify premium mini (which only allows 30 downloads) but I decided to get a spotify duo bundle, prepaid version which means i...

129F5A90-ECCE-462C-95BA-EF6C0FF47250.jpeg
  • Newbie
  • Plan Free/Premium  Premium Duo Country Egypt   Device iPhone 13 Operating System iOS 15   My Question or Issue So guys I used to have spotify premium mini (which only allows 3...
  • Vasil
  • Moderator
  • 272 Views
  • 2 replies
  • 1 likes
  • 272 Views
  • 2 replies
  • 1 likes

I subscribe to student premium but still got bill payment for premium

I got 2 payments 1. Student Premium2. PremiumThis is an error. Why would I pay for the premium when I have an active student premium subscription.

  • Visitor
  • I got 2 payments   1. Student Premium 2. Premium This is an error. Why would I pay for the premium when I have an active student premium subscription.  
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error when Subscribing using my phone number

I got the student discount a month ago and i tried today to pay using my phone number but at first it sent me an error that says that my account isn't active then when i tried again it sent another error and to try again later without transferring me...

  • Visitor
  • I got the student discount a month ago and i tried today to pay using my phone number but at first it sent me an error that says that my account isn't active then when i tried again it sent another e...
  • Vasil
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to change from individual to duo

I'm trying to change my plan from Premium Individual to Premium Duo but I'm getting a message that I'm not eligible whenever I hit the "get started" button. I reviewed the terms & conditions and nothing in there applies to me as to why I would not be...

  • Newbie
  • I'm trying to change my plan from Premium Individual to Premium Duo but I'm getting a message that I'm not eligible whenever I hit the "get started" button. I reviewed the terms & conditions and ...
  • Yordan
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from bank account but no premium access given

PlanPremiumCountryIndia DeviceSamsung galaxy Mo1sOperating SystemAndroid Oreo, Windows 10 My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment ...

  • Newbie
  •   Plan Premium Country India   Device Samsung galaxy Mo1s Operating System Android Oreo, Windows 10   My Question or Issue While buying one year standard (not a studen...
  • Vasil
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

My subscription

I subscribe for premium plan but on my app it’s saying that I have the free plan but when I try to chance to premium it says that I have premium plan , I have the premium playlist When I tried to skip music or after 30 minutes it’s starting to play t...

  • Visitor
  • I subscribe for premium plan but on my app it’s saying that I have the free plan but when I try to chance to premium it says that I have premium plan , I have the premium playlist  When I tried...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Superuser Contribution Duo account

Beste lezers Samen met mijn zoon heb ik een duo account. Nu heeft hij een nieuwe telefoon en de spotify app erop gezet. Hij kan echter alleen in mijn account komen. Iemand een idee ??

  • Visitor
  • Beste lezers  Samen met mijn zoon heb ik een duo account. Nu heeft hij een nieuwe telefoon en de spotify app erop gezet. Hij kan echter alleen in mijn account komen. Iemand een idee ?? 
  • OscarDC
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Trail 3 months but no premium features

Prologue Added the 3 months for free and than 9,99 p/m trail. In my account i have an invoice (0,00 for now) and that spotify premium individual should be available.Also in my account i can see that there should be a premium subscription, but the cur...

31anm67wgm2zac2s2sfk_0-1662014645443.png
  • Newbie
  • Prologue Added the 3 months for free and than 9,99 p/m trail. In my account i have an invoice (0,00 for now) and that spotify premium individual should be available. Also in my account i can see t...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stopping payment

I just canceled my spotify account , how do I get in touch with someone from spotify to stop payment from going through so I don't go negative

  • Visitor
  • I just canceled my spotify account , how do I get in touch with someone from spotify to stop payment from going through so I don't go negative
  • OscarDC
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes