Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130959 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63321 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
243429 Views
149 replies
13 likes
I subscribed to duo plans but it's loading for super long to enter my address so I decided to refresh the app after doing that It shows that I'm on free plan and my money is already gone
I subscribed to duo plans but it's loading for super long to enter my address so I decided to refresh the app after doing that It shows that I'm on free plan and my money is already gone
Moderator
321 Views
3 replies
0 likes
Pago por la compañía wom
Pago por la compañía wom
Moderator
285 Views
1 replies
0 likes
Contraté el servicio de Spotify con el plan Spotify dúo hace 1 mes, el primer mes debería haber sido gratis pero cuando quise pagar me cobraron $955 cuando el servicio es de $550
Contraté el servicio de Spotify con el plan Spotify dúo hace 1 mes, el primer mes debería haber sido gratis pero cuando quise pagar me cobraron $955 cuando el servicio es de $550
Moderator
243 Views
1 replies
0 likes
Do I still have to Pay for each Audiobook I want to listen too?
Do I still have to Pay for each Audiobook I want to listen too?
Spotify Star
348 Views
1 replies
0 likes
WHY IS MY DUO PREMIUM MEMEBER STILL RECEIVING ADS???? And why is there no one to contact for help? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or...
WHY IS MY DUO PREMIUM MEMEBER STILL RECEIVING ADS???? And why is there no one to contact for help? Plan Free/Premium Country Device (iPhone 8, Samsu...
Moderator
247 Views
1 replies
0 likes
PlanPremiumCountryNetherlands My Question or IssueI've a Family subscription and will be switching from bank. My account shows the option to change the payment details, however:- I cannot choose for my new bank (ASN Bank)- My N26 card is not accepted...
Plan Premium Country Netherlands My Question or Issue I've a Family subscription and will be switching from bank. My account shows the option to change the payment details, however: - I...
Spotify Star
305 Views
1 replies
0 likes
J’ai payé un abonnement et on m’a offert trois mois et depuis ça marche pas je comprends pas où est le problème
J’ai payé un abonnement et on m’a offert trois mois et depuis ça marche pas je comprends pas où est le problème
Spotify Legend
259 Views
1 replies
0 likes
I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium and I'm trying to invite her. She has set her region to...
I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium an...
Not applicable
2457 Views
13 replies
0 likes
Pagato ma non funziona abbonamento Premium
Pagato ma non funziona abbonamento Premium
Spotify Legend
198 Views
1 replies
0 likes
Does anybody know what happens to the secondary account when you switch from duo to individual?
Does anybody know what happens to the secondary account when you switch from duo to individual?
Community Legend
1665 Views
1 replies
0 likes
En mi extracto bancario tengo dos cobros de Spotify y solo tengo una suscripción
En mi extracto bancario tengo dos cobros de Spotify y solo tengo una suscripción
Moderator
291 Views
1 replies
0 likes
This is fraud I have never had Spotify I want the payments to stop and refunded for what was charged
This is fraud I have never had Spotify I want the payments to stop and refunded for what was charged
Spotify Star
248 Views
1 replies
0 likes
recebo msm com código e não abre no computador..tenho acompanhado meu extrato bancário está sendo descontado.
recebo msm com código e não abre no computador..tenho acompanhado meu extrato bancário está sendo descontado.
159 Views
0 replies
0 likes
Habe das Family-Abo gemacht, damit alle Familienmitglieder unabhängig voneinander die eigene Musik, ect. hören können. Die Familienmitglieder sind aber minderjährige Kinder ohne E-Mailadressen. Wie kann ich sie hinzufügen?
Habe das Family-Abo gemacht, damit alle Familienmitglieder unabhängig voneinander die eigene Musik, ect. hören können. Die Familienmitglieder sind aber minderjährige Kinder ohne E-Mailadressen. Wie k...
Spotify Star
467 Views
1 replies
0 likes
Plan: PremiumCountry: Azerbaijan Device(iPhone 13)Operating System(iOS 15,6) I paid the subscription price and then changed the payment method. Then Spotify tried to charge me twice. Today it stopped the premium subscription although it should be 11 ...
Plan: Premium Country: Azerbaijan Device (iPhone 13) Operating System (iOS 15,6) I paid the subscription price and then changed the payment method. Then Spotify tried to ch...
Moderator
259 Views
1 replies
0 likes
I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work. PlanPremiumCountryAustralia DevicePixel 4 Operati...
I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work...
Community Legend
306 Views
1 replies
0 likes
Hola buenas, el día de hoy 7 de junio del 2023 se me realizó el pago automático de mi plan cosa que yo quería cancelar, ya cancele el plan y quiero el reembolso del dinero de plan, como puedo iniciar el proceso ? Muchas gracias Alvaro.
Hola buenas, el día de hoy 7 de junio del 2023 se me realizó el pago automático de mi plan cosa que yo quería cancelar, ya cancele el plan y quiero el reembolso del dinero de plan, como puedo iniciar...
Moderator
354 Views
1 replies
0 likes
As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even when playing music and opening Spotify after seconds ...
As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even wh...
287 Views
0 replies
0 likes
i cant cancel my priumium
i cant cancel my priumium
Spotify Star
336 Views
3 replies
1 likes
Will I get 210 song as per 30 song per 1 day
Will I get 210 song as per 30 song per 1 day
Spotify Legend
230 Views
1 replies
0 likes
