Announcements

Pagamento

Pagamento

Nayara4

Efetuei o cadastro da minha conta, e ao finalizar informa que a cobrança virá após 30 dias. No entanto, já veio na fatura de agora. Faz nem 1 dia que comecei a usar, por favor me ajuda. 

Reply
1 Reply

OscarDC

Hey @Nayara4,

 

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

 

Keep in mind that the official language used in the Community is English; the replies will be posted in this language. We appreciate your understanding.

 

The payments in Spotify works like a prepaid payment. That means that every payment you make is going to give you 30 days of Premium service. Once the Premium time finishes, the system will take another charge to automatically renew the subscription. You can check your current plan and your next charge under Your plan on your account page.

 

Keep in mind that the 30 day free trial can only be used once per account and applies only for accounts that haven't had Premium before.

 

In case the message you received says that the first charge will be in 30 days, it's possible that you started a new subscription in a different account by mistake. Since we don't have access to users accounts, we'd recommend contacting our Customer Support so they can check the charge and help you further.

 

Hope this helps. If you have any additional questions, don't hesitate to ask.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts

Env: prod