Premium from another country

Premium from another country







(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I am riding the transcontinental race which is a gruelling 400/+km bike race, very sleep deprived, very drained. Hoping to access my playlist but my payment for premium is never accepted because it is from another country than that I am going through.


It is urgent, please solve!


Many thanks 

1 Reply


Hey @paulinasv,

Thanks for coming to the Community and sharing this with us.

With the help of our colleagues from customer support as a one time gesture of goodwill, we've made some magic backstage and you should hopefully have Premium by the end of the race. 
Please make sure to set the correct country settings when you get back home. 

We wish you the best of luck!

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