Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55838 Views
  • 23 replies
  • 5 likes
  • 55838 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33940 Views
  • 19 replies
  • 2 likes
  • 33940 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23331 Views
  • 12 replies
  • 1 likes
  • 23331 Views
  • 12 replies
  • 1 likes

Superuser Contribution Spotify Premium and Hulu (Ad-Free) Package

PlanFree/Premium- [Potential Plan] Spotify Premium WITH Hulu (Ad-FREE) Country- USA Device - All and any devices. Operating System(iOS 10, Android Oreo, Windows 10,etc.)- All and any working operating systems. My Question or IssueHello everyone! Curr...

  • Casual Listener
  •   Plan Free/Premium - [Potential Plan] Spotify Premium WITH Hulu (Ad-FREE)   Country - USA   Device   - All and any devices.   Operating System (iOS 10, Android&...
  • Katerina
  • Spotify Legend
  • 31793 Views
  • 1 replies
  • 95 likes
  • 31793 Views
  • 1 replies
  • 95 likes

Google Home Mini not offered for Family Plan Members

Canada / British Columbia My Question or IssueHi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/ However, when trying to redeem it, it asks me to subscribe again. Even so,...

  • Newbie
  • Canada / British Columbia   My Question or Issue Hi, there's a promotion offering a Google Home mini for new and existing clients:   https://www.spotify.com/ca-en/googlehome/offer/ &nbs...
  • Slyfoxx66
  • Newbie
  • 141 Views
  • 1 replies
  • 2 likes
  • 141 Views
  • 1 replies
  • 2 likes

Subscription changed to free

Plan:Premium Country:Germany Device:All Issue: I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which is withdrawn automatically from my bank account, i tried to logout and login again but nothi...

  • Casual Listener
  • Plan: Premium   Country: Germany   Device: All   Issue:   I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which...
  • Nico
  • Community Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Redeem Free Google Home Mini

PlanPremium for FamilyCountryUSA DeviceMacbook Pro Early 2013Operating SystemMacOS My Question or Issue I'm a current family plan owner and have been for at least a year now. However I'm trying to redeem the offer for the free google home mini and I ...

  • Casual Listener
  • Plan Premium for Family Country USA   Device Macbook Pro Early 2013 Operating System MacOS   My Question or Issue  I'm a current family plan owner and have been for at least...
  • TomLegend
  • Spotify Legend
  • 25068 Views
  • 58 replies
  • 7 likes
  • 25068 Views
  • 58 replies
  • 7 likes

I have student plan and they charged me 9.99

I’ve always had my student plan and now this month they charged me 9.99 and I don’t know why...

  • Newbie
  • I’ve always had my student plan and now this month they charged me 9.99 and I don’t  know why...  
  • Branckeuls
  • Newbie
  • 3052 Views
  • 2 replies
  • 1 likes
  • 3052 Views
  • 2 replies
  • 1 likes

Solved!! S10 free offer not working

Country USA DeviceGalaxy S10 Operating SystemAndroid My Question or Issue I recently got an S10 and I am trying tying to sign up for the 6 month free trial. The first time I tried I used PayPal as my building information and at the end it spotify app...

  • Casual Listener
  •   Country  USA    Device Galaxy S10   Operating System Android    My Question or Issue   I recently got an S10 and I am trying tying to sign up for...
  • Dandandat
  • Casual Listener
  • 717 Views
  • 2 replies
  • 0 likes
  • 717 Views
  • 2 replies
  • 0 likes

Google home

Why is it you can only get the Google home with a premium plan and not a family premium plan??

  • Newbie
  • Why is it you can only get the Google home with a premium plan and not a family premium plan??
  • Drawed
  • Casual Listener
  • 139 Views
  • 1 replies
  • 1 likes
  • 139 Views
  • 1 replies
  • 1 likes

Subscription Changed to free??

I am using an iPhone X Max on the latest iOS. When I first started using sprint I also started paying for Spotify premium. I’ve had Spotify premium for 10 years and it was working fine just a week ago. When I logged in now My subscription has changed...

  • Newbie
  • I am using an iPhone X Max on the latest iOS. When I first started using sprint I also started paying for Spotify premium. I’ve had Spotify premium for 10 years and it was working fine just a week ag...
  • Billy-J
  • Spotify Star
  • 109 Views
  • 1 replies
  • 1 likes
  • 109 Views
  • 1 replies
  • 1 likes

Superuser Contribution Starbucks Partner Charged Anyway

I am a Starbucks partner and signed up for the free premium through Starbucks. I linked my already existing account, which had previously been on the paid premium subscription. The premium showed up on my pay statements, and I was paying taxes on the...

  • Newbie
  • I am a Starbucks partner and signed up for the free premium through Starbucks. I linked my already existing account, which had previously been on the paid premium subscription.    The pre...
  • Katerina
  • Spotify Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Premium canceled early?

Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực phẩm là một trong những cách thiết thực nhất giúp ...

  • Newbie
  • Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực...
  • A_Musicophile
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Premium Duo

I have upgraded to Premium Duo however my husband is unable to verify his address on my invite. When it asks to input his address (either manually or by Google maps) he is getting an error message. We are both at the same address and the exact same a...

  • Casual Listener
  • I have upgraded to Premium Duo however my husband is unable to verify his address on my invite. When it asks to input his address (either manually or by Google maps) he is getting an error message. W...
  • worhan666
  • Music Fan
  • 4831 Views
  • 17 replies
  • 13 likes
  • 4831 Views
  • 17 replies
  • 13 likes

My gift card code isn’t working

PlanPremiumCountry DeviceiPhone XOperating System My Question or IssueI’ve tried everything but my gift card isn’t working.

  • Newbie
  • Plan Premium Country   Device iPhone X Operating System   My Question or Issue I’ve tried everything but my gift card isn’t working.
  • Bethany_Dawn
  • Community Legend
  • 126 Views
  • 1 replies
  • 1 likes
  • 126 Views
  • 1 replies
  • 1 likes

As s current Spotify Premium user, can i add Hulu?

PlanPremiumCountry: USAOperating SystemWindows 10My Question or IssueIf i am a current Spotify premium user, am i eligible for the free Hulu add on?

  • Newbie
  •   Plan Premium Country: USA Operating System Windows 10 My Question or Issue If i am a current Spotify premium user, am i eligible for the free Hulu add on?
  • Bethany_Dawn
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Was being charged $5.99 for premium, then signed up for Hulu ("on us"), now $9.99

PlanPremiumCountryUSA Device Operating SystemWindows 7 My Question or IssueCurrently being charged $4.99/month for Premium (being an early subscriber to Spotify). Logged into my account online, and was shown an "activate Hulu" notice. I then checked ...

  • Newbie
  • Plan Premium Country USA   Device   Operating System Windows 7   My Question or Issue Currently being charged $4.99/month for Premium (being an early subscriber to Spotify)....
  • A_Musicophile
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Me cobran doble suscripción y solo tengo una cuenta

Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble Ya cancelé el servicio porque no pude solucionar el tema

  • Newbie
  • Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble 😞 Ya cancelé el servicio porque no pude solucionar el tema    
  • Brunelicia
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Compre una tarjeta de regalo, y no puedo canjearla

El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema

  • Newbie
  • El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema 
  • Brunelicia
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

SMART subscription in Student discount help

I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pesos subscription in Student Discount but after all t...

  • Casual Listener
  • I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pes...
  • aleccc
  • Casual Listener
  • 161 Views
  • 4 replies
  • 0 likes
  • 161 Views
  • 4 replies
  • 0 likes

Spotify charges my removed account

I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.

  • Casual Listener
  • I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me. 
  • nyfhvö
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Student Discount Not Applied

Hello! So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verified. I'm basically overpaying for nothing. Although some pos...

  • Newbie
  • Hello!  So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verifie...
  • OneByBoo
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • student discount
  • 219 Views
  • 1 replies
  • 0 likes