Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62487 Views
43 replies
3 likes

62487 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8090 Views
23 replies
2 likes

8090 Views
23 replies
2 likes

Subscription was switched without permission

PlanPremium for studentsCountryUSADevice Operating System My Question or IssueI was subscribed to a student premium account, when all of a sudden I was switched to a normal premium account without being notified. I have been charged double the price ...

danana519
Newbie
Plan Premium for students Country USA Device Operating System My Question or Issue I was subscribed to a student premium account, when all of a sudden I was switch...
2020-08-17 6:13:28 PM
2020-08-17 12:27:01 AM
Billy-J
Spotify Star
411 Views
1 replies
0 likes

411 Views
1 replies
0 likes

Solved!! Spotify Family address bug

PlanPremium Family CountryPortugal Device Macbook Pro late 2016) My Question or Issue Hi guys, I am trying to include my mother's account to my Family subscription but she enters her address (our address), a message pops up saying that the address is...

brunocarreira99
Casual Listener
Plan Premium Family Country Portugal Device Macbook Pro late 2016) My Question or Issue Hi guys, I am trying to include my mother's acc...
2020-08-15 12:14:45 AM
2020-08-17 8:55:37 PM
Billy-J
Spotify Star
1216 Views
3 replies
0 likes

1216 Views
3 replies
0 likes

My university does not appear in the students plan

Hello. I would like to be part of the premium community but my university doesn´t appear in the students plan.I dont know how to suggest it in the oppions.I study in a "Conservatorio Superior de Música". It´s name is "Conservatorio Superior de Música...

luciaromandvs
Visitor
Hello. I would like to be part of the premium community but my university doesn´t appear in the students plan. I dont know how to suggest it in the oppions. I study in a "Conservatorio Superior de ...
2020-08-17 5:08:24 PM
2020-08-17 8:38:33 PM
Billy-J
Spotify Star
273 Views
1 replies
0 likes

273 Views
1 replies
0 likes

Superuser Contribution Hulu is showing up as activated but I can't find my account under the same email

PlanStudent PremiumCountryUSMy Question or IssueI can't seem to log into my hulu account and hulu doesn't seem to show that I have an account with them but on premium for students it shows that I have a registered account with hulu

lafcrules
Newbie
Plan Student Premium Country US My Question or Issue I can't seem to log into my hulu account and hulu doesn't seem to show that I have an account with them but on premium for students it shows ...
2020-08-17 7:02:02 AM
2020-08-17 4:27:05 PM
Alex
Spotify Legend
266 Views
1 replies
0 likes

266 Views
1 replies
0 likes

Superuser Contribution Paid for Spotify Family, next billing is due 05-09-2020, still lost premium.

Hello, Ive been a long time member, never had issues. Ive paid for Spotify Family last [snip - Moderator edit] Today I was celebrating my birthday, but my spotify quit on me and started playing ads. After a long search why, and could not find a reaso...

jbakers
Newbie
Hello, Ive been a long time member, never had issues. Ive paid for Spotify Family last [snip - Moderator edit] Today I was celebrating my birthday, but my spotify quit on me and ...
2020-08-16 5:06:58 PM
2020-08-17 9:56:10 AM
Alex
Spotify Legend
332 Views
1 replies
0 likes

332 Views
1 replies
0 likes

Hulu access after switching from Premium Student

PlanPremiumCountryUS I currently have Spotify Premium with Hulu/Showtime. If I were to switch to a Premium Student account, would I retain my Hulu account when I graduate and switch back to regular Premium?

rmv14159
Visitor
Plan Premium Country US I currently have Spotify Premium with Hulu/Showtime. If I were to switch to a Premium Student account, would I retain my Hulu account when I graduate and switch ba...
2020-08-16 10:27:02 PM
2020-08-16 10:38:58 PM
Billy-J
Spotify Star
972 Views
1 replies
0 likes

972 Views
1 replies
0 likes

Subscribed to Spotify Premium for students, but still on Spotify Free?

I have recently subscribed to Spotify Premium for students. After subscribing, I can see the invoice but I'm still on Spotify Free?

user-removed
Visitor
I have recently subscribed to Spotify Premium for students. After subscribing, I can see the invoice but I'm still on Spotify Free?
2020-08-16 9:43:38 PM
2020-08-16 10:19:42 PM
Billy-J
Spotify Star
298 Views
1 replies
0 likes

298 Views
1 replies
0 likes

legit email or scam?

I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the transaction, according to your bank statement.The first six and last four digits of your...

Jakethisis
Casual Listener
I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the tran...
2020-08-16 1:04:06 PM
2020-08-16 5:11:50 PM
Emilia_8
Community Legend
1902 Views
4 replies
0 likes

1902 Views
4 replies
0 likes

Premium Duo

My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they already have just minus the fee? both of us have a...

beckyedmonds
Visitor
My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they...
2020-07-08 10:33:50 AM
2020-08-16 2:40:31 PM
Emilia_8
Community Legend
526 Views
5 replies
0 likes

526 Views
5 replies
0 likes

Payment failed email

I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated it and that was last payment. Today i heard about se...

JJoe96
Visitor
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated i...
2020-08-14 10:19:05 PM
2020-08-15 9:15:20 PM
Billy-J
Spotify Star
928 Views
2 replies
0 likes

928 Views
2 replies
0 likes

Solved!!Superuser Contribution yearly subscription like Apple's?

PlanPremiumCountryNetherlandsDeviceiPhone X, iPad Pro 2019, Macbook My Question or IssueDoes Spotify offer something similar to Apple's yearly subscription at the amount of € 99 in stead of € 9,99 a month?

hje
Casual Listener
Plan Premium Country Netherlands Device iPhone X, iPad Pro 2019, Macbook My Question or Issue Does Spotify offer something similar to Apple's yearly subscription at the amount of € 99 ...
2020-08-15 1:29:50 PM
2020-08-15 7:53:23 PM
hje
Casual Listener
569 Views
2 replies
0 likes
discount
Subscription
yearly

569 Views
2 replies
0 likes

Refund

I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.

C2nicee
Visitor
I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.
2020-08-15 4:36:43 PM
2020-08-15 5:06:01 PM
Emilia_8
Community Legend
303 Views
1 replies
0 likes

303 Views
1 replies
0 likes

Superuser Contribution Rebeca

Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela individual, sendo este o plano adquirido??

Rebeca8
Visitor
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela indiv...
2020-08-14 4:41:02 PM
2020-08-15 8:28:22 AM
Ver
Spotify Legend
269 Views
1 replies
1 likes

269 Views
1 replies
1 likes

Money not refunded

Plan Family PremiumCountryUsaDevice(Andriod) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI chatted with someone on Spotify support team over half an hour ago about an accidental charge to my account they said they refu...

Megank15106
Visitor
Plan Family Premium Country Usa Device (Andriod) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I chatted with someone on Spotify supp...
2020-08-15 2:57:06 AM
2020-08-15 3:02:55 AM
Billy-J
Spotify Star
302 Views
1 replies
0 likes

302 Views
1 replies
0 likes

Switch from Premium to Premium Family

Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I paid 155.40 Swiss Francs which of course I don't want to los...

WalterKe
Newbie
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I ...
2020-08-14 3:53:41 PM
2020-08-14 5:34:44 PM
Billy-J
Spotify Star
266 Views
1 replies
1 likes

266 Views
1 replies
1 likes

Samsung trial

PlanFreeCountryUSDeviceSamsung Galaxy S10 Operating SystemAndroid 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen and the 6 month Samsung trial won't work for me. Has the opportunity ended? I am c...

Ducks_R_Us
Casual Listener
Plan Free Country US Device Samsung Galaxy S10 Operating System Android 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen an...
2020-08-13 4:14:42 AM
2020-08-14 3:29:43 PM
Billy-J
Spotify Star
640 Views
3 replies
1 likes

640 Views
3 replies
1 likes

Duo

Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?

jevi3300
Casual Listener
Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
2020-08-08 2:03:51 PM
2020-08-14 11:24:35 AM
jevi3300
Casual Listener
349 Views
2 replies
0 likes

349 Views
2 replies
0 likes

Superuser Contribution I can't do the payment of premium

PlanFree to PremiumCountryBrasilDevice(Redmi 8 Pro/Dell Desktop)Operating System(Android/Windows 10) My Question or IssueI have already tried to pay the premium with 4 different credit cards and one debit card but it is impossible, since April I am w...

FilipeCoelho
Visitor
Plan Free to Premium Country Brasil Device (Redmi 8 Pro/Dell Desktop) Operating System (Android/Windows 10) My Question or Issue I have already tried to pay the premium with 4 differ...
2020-08-12 8:11:51 PM
2020-08-14 9:18:19 AM
Mihail
Spotify Legend
344 Views
2 replies
0 likes

344 Views
2 replies
0 likes

Superuser Contribution Problem Cancelling Premium Subscription

Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...

dixonmiles
Visitor
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...
2020-08-13 8:13:53 PM
2020-08-14 9:05:33 AM
Ver
Spotify Legend
370 Views
1 replies
0 likes

370 Views
1 replies
0 likes

Superuser Contribution Can't use any Mastercard to update my payment method.

Hi ! I've been on the family plan for a good while now and I recently had to renew my credit card (a Mastercard). The new card has the same 16 digits card number, but the exipiry date and security code are different from the one I was using until now...

CharlesBlais
Casual Listener
Hi ! I've been on the family plan for a good while now and I recently had to renew my credit card (a Mastercard). The new card has the same 16 digits card number, but the exipiry date and se...
2020-07-02 12:48:51 AM
2020-08-13 3:28:50 PM
Elena
Moderator
1115 Views
3 replies
1 likes

1115 Views
3 replies
1 likes

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