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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5877 Views
  • 23 replies
  • 2 likes
  • 5877 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premiums not working

Spotify UsernameiaretronicPlanFree/PremiumCountry AustraliaDeviceiPhone 6Operating SystemNot sure My Question or Issue I lately got Spotify Premium on my phone and low and behold, it doesn't work. I've tried restarting my phone, logging out of my acc...

  • Casual Listener
  • Spotify Username iaretronic Plan Free/Premium Country  Australia Device iPhone 6 Operating System Not sure   My Question or Issue   I lately got Spotify Premium on my ...
  • Petya
  • Community Legend
  • 589 Views
  • 6 replies
  • 0 likes
  • 589 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Payment not taken

Hi, My Spotify Premium subscription through PayPay, should be taken on the 16th of the month. As of now, the 25th of July; this months subscription hasn't yet been billed. Any idea why?

  • Casual Listener
  • Hi, My Spotify Premium subscription through PayPay, should be taken on the 16th of the month. As of now, the 25th of July; this months subscription hasn't yet been billed. Any idea why?
  • Petya
  • Community Legend
  • 1699 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 1699 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium Sign Up

I am trying to sign up for Spotify Premium (I have free now) and every time I enter my payment method, I'm met with an error message and asked to try again later. I've tried with a different credit card over multiple days and still the same message. ...

  • Visitor
  • I am trying to sign up for Spotify  Premium (I have free now) and every time I enter my payment method, I'm met with an error message and asked to try again later. I've tried with a different cr...
  • Ivan
  • Spotify Legend
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes

Unable to upgrade to Premium

None of my bank cards are accepted. All my cards are valid and active. The issue has persisted for multiple days and attempts, as well as through the incognito browser mode. Canada Windows 10

  • Visitor
  • None of my bank cards are accepted. All my cards are valid and active.  The issue has persisted for multiple days and attempts, as well as through the incognito browser mode.   Cana...
  • OneByBoo
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Me di de baja en premium y no me deja utilizar el servicio el mes que ya pagué

PlanFree/PremiumCountry ArgentinaDevicepc and androidOperating SystemAndroid, window 7 My Question or IssueMe subscribí a premium pero le di de baja y supuestamente puedo disfrutar del servicio premium hasta que expire la fecha de la subscripción que...

  • Visitor
  • Plan Free/Premium Country  Argentina Device pc and android Operating System Android, window 7    My Question or Issue Me subscribí a premium pero le di de baja y supuestament...
  • OneByBoo
  • Roadie
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Student discount

None of the below idfnformation is required. However, the more you provide the easier it will be for us to try and help.Plan: Premium (student)Free/PremiumCountry: US Device: Iphone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...

  • Visitor
  • None of the below idfnformation is required. However, the more you provide the easier it will be for us to try and help. Plan: Premium (student) Free/Premium Country: US   Device: Iphone 11...
  • OneByBoo
  • Roadie
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Estorno pagamento

Fui efetuar a compra do Premium e me deparei com planos. Selecionei o plano para 3 meses, no valor de R$49,00 reais. Ao finalizar todo o preenchimento dos dados e confirmar, recebo um aviso do cartão de um débito no valor de R$199,00 reais. Um plano ...

  • Visitor
  • Fui efetuar a compra do Premium e me deparei com planos. Selecionei o plano para 3 meses, no valor de R$49,00 reais.  Ao finalizar todo o preenchimento dos dados e confirmar, recebo um aviso do...
  • OneByBoo
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Problem with payment and renewal

PlanPremiumCountryArgentina Device(iPhone X, Notebook DELL, Macbook AirOperating System(iOS 10, Windows 10) My Question or IssueI tried to renew my subscription with several credit cards in my name from different banks and I couldn't. Call the bank t...

Captura de pantalla 2020-06-26 15.21.55.png
  • Visitor
  • Plan Premium Country Argentina   Device (iPhone X, Notebook DELL, Macbook Air Operating System (iOS 10, Windows 10)   My Question or Issue I tried to renew my subscription with s...
  • OneByBoo
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

can't start my premium subscription

Operating SystemWindows 10 My Question :hey everyone every time I trying to pay for my premium subscription it stuck on the loading page after typing the card info I tried from various devices and I have the same problem any help, please ?

  • Visitor
  •   Operating System Windows 10   My Question : hey everyone  every time I trying to pay for my premium subscription it stuck on the loading page after typing the card info I tried...
  • OneByBoo
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Payment Error

Hi, I have tried making the payment many times, tried Visa, Master and Amex. My country is India. Also started a new account, still the payment doesn't go through. Was trying the 3 month trial offer. The cards are perfectly fine. Spent a lot of time ...

  • Casual Listener
  • Hi, I have tried making the payment many times, tried Visa, Master and Amex. My country is India.  Also started a new account, still the payment doesn't go through. Was trying the 3 month tria...
  • OneByBoo
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • Android
  • 307 Views
  • 1 replies
  • 0 likes

3month trial fails

when my mum has entered her payment details and presses confirm subscription to start the 3 month premium trial, it keeps saying it failed. the payment details are correct and work with everything else, she hasn’t had a trial before either. we tried ...

  • Casual Listener
  • when my mum has entered her payment details and presses confirm subscription to start the 3 month premium trial, it keeps saying it failed. the payment details are correct and work with everything el...
  • OneByBoo
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Extension of subscription

PlanPremiumCountryIndiaDevice(iPhone XR)Operating System(IOS 13) Hi Team, Spotify is currently running an offer in India i.e INR 699 rupees for 12 months. I subscribed to spotify premium subscription and it expires in May-2021. Since the offer is sti...

  • Newbie
  • Plan Premium Country India Device (iPhone XR) Operating System (IOS 13)   Hi Team,   Spotify is currently running an offer in India i.e INR 699 rupees for 12 months. I subscribed...
  • Elena
  • Moderator
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution limited offer/gift cards

hey i wanted to ask if the limited offers can be purchased with gift cards, currently there is a 9.99eur/3months offer and i happened to have a 10eur gift card question is will redeeming that gift card would get me that offer or a regular 1 month sub

  • Visitor
  • hey i wanted to ask if the limited offers can be purchased  with gift cards, currently there is a 9.99eur/3months offer and i happened to have a 10eur gift card question is will redeeming that g...
  • Elena
  • Moderator
  • 430 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 430 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What happens to premium if I change location

PlanPremium My Question or IssueI am currently in India but I'll be moving to Europe in a few months. There is a yearly subscription offer here, where I can pay for a full year of premium upfront. What happens to the premium when I change country? To...

  • Casual Listener
  • Plan Premium   My Question or Issue I am currently in India but I'll be moving to Europe in a few months. There is a yearly subscription offer here, where I can pay for a full year of premiu...
  • Ivan
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment?

PlanPremiumCountryUKDeviceIPhone XR My Question or IssueI was charged for my premium account on 17th June, payment was slightly delayed but only by two weeks while waiting for my pay check. There is now a second charge on my account for £9.99 under S...

  • Visitor
  • Plan Premium Country UK Device IPhone XR    My Question or Issue I was charged for my premium account on 17th June, payment was slightly delayed but only by two weeks while waiting ...
  • Ivan
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sign up issue

I can’t sign up though my info is correct it starts loading and doesn’t go through with paymentiOS iPhone 7 free plan

  • Newbie
  • I can’t sign up though my info is correct it starts loading and doesn’t go through with payment iOS iPhone 7 free plan 
  • Elena
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Offers

PlanFreeCountryEgyptDevicePCOperating SystemWindows 10 My Question or Issuewhy do you keep sending offers to not Eligible People?can't you simply make a filter system or something

  • Casual Listener
  • Plan Free Country Egypt Device PC Operating System Windows 10   My Question or Issue why do you keep sending offers to not Eligible People? can't you simply make a filter system ...
  • Billy-J
  • Spotify Star
  • 1197 Views
  • 3 replies
  • 0 likes
  • 1197 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error 3 meses premium

Acabo de crear mi cuenta y vi la promoción de 3 meses premium (Si nunca lo has tenido), cuando meto los datos de la tarjeta me aparece que ya habia ocupado el premium, lo cual no puede ser porque la acababa de crear, Tengo un codigo de Xbox igual de ...

  • Visitor
  • Acabo de crear mi cuenta y vi la promoción de 3 meses premium (Si nunca lo has tenido), cuando meto los datos de la tarjeta me aparece que ya habia ocupado el premium, lo cual no puede ser porque la ...
  • Elena
  • Moderator
  • 375 Views
  • 1 replies
  • 1 likes
  • 375 Views
  • 1 replies
  • 1 likes

I have Spotify Premium. When I play through Google home does Spotify default to Spotify or Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3months for 9,99 available in Quebec?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs the 3months for 9,99 available for Quebec residents? I don't see any restrictions in the p...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is the ...
  • insanemoe
  • Visitor
  • 2360 Views
  • 3 replies
  • 0 likes
  • 2360 Views
  • 3 replies
  • 0 likes