Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi, I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists? Best regards
Hello, my credit card has been charged $9.99 for as long as I can remember for Spotify. All of a sudden, I get charged $10.94 this month without being notified of the change and I'm wondering why? Can someone shed some light, please. Thanks
PlanPremium (problem; offers)CountryCanadaDeviceiPhone 6Operating SystemiOS 11 My Question or IssueJust need to know this for a friend, cause he cant make a community account for some reason.
PlanPremium for StudentsCountryNew ZealandDeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi. So, doesn't Spotify Premium give a 30 day trial, free of charge? At least that's the ad I saw before I thought to give it a try. I'm not su...
Hello, Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise.
So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.
I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have is "Start Watching".
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to change my Family Premium Membership to Individual and keep my daughters music. Als...
PlanPremiumCountryUruguayDevice(iPhone 7)Operating System(iOS 10) My Question or IssueWhen I tried to subscribe to Premium, I forgot to put money in my credit card. When I did and tried again, it wouldn't work. How many days should I wait to try agai...
My Question or IssueI´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it will cancel today on that one website but when I go b...
PlanPremiumCountryThe Netherlands DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI’ve been paying for a premium family account since the 2th of this month. I’ve tried to add my boyfriend. He received the inventation. When he uses the link, ...
So I'm paying for my premium account using PayPal.I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payment failed.I added money to my balance immediately so now I do ...
Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help."PlanFreeCountry Canada Device(Custom Gaming PC)Operating System(Windows 10) My Question or IssuePlease hel...
Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Conditions for Gift Cards, which you can read here:https://w...
PlanPremiumCountryBrazilDevice(iPhone 7, Macbook Pro 2013)Operating System(iOS 12.3.1, MacOS Movaje) My Question or IssueTive um problema no meu cartão de crédito antigo, e o Premium foi cancelado. Depois que a conta voltou a ser Free, tentei colocar...
Completed a survey on my phone as your advert proclaimed that i would get a month free for doing so, but survey completed and no premuim?? Survey was all about alcohol and was completed on your app on iOS
PlanPremiumCountrySingaporeDeviceLG V30 My Question or IssueI have previously subscribed Spotify Premium via Partner with Singtel Telecom. I have since cancelled Spotify Premium with Singtel as I would like to subscribe to Spotify Family account. Sin...
I currently put up in India and I have a premiuim students subscription till next year march. But I will be moving to Ireland next month. How will this affect my subscription? Do I need to buy the subscription again after changing the country? Or my ...