Rebeca

[Rebeca8]

Bom dia. 

Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela individual, sendo este o plano adquirido?? 

[Ver]

Hey there @Rebeca8,

Thanks for reaching out to us and welcome to the Community 🙂

Hope you don't mind us replying in English as it's the Community's official language.

As a first step, we'd suggest the member you want to invite to the Premium Duo opens an incognito window on their PC. That way they can make sure the cache is not leading to any issues.

Then they can go ahead and log in with their own account and accept the invite. You can also log into your account. After that you can both enjoy the Premium features.

Tip: If they don't have an account, they can head here and create one.

If you see an error message, you can send us a screenshot displaying it. Just make sure any sensitive information is hidden. We'll investigate this further.

Hope this was helpful for you. If you have questions, you know where to find us.