Charged after cancelling

[Jennanicoles]

I cancelled my subscription on September 8th, yet I was charged for an additional month on the 11th. Why? 

[Robert_W]

Hi @Jennanicoles,

Welcome to the forums!

I will do my best to help you out here 🙂

Could you take a look below and see if this information is of any help to your issue:

https://support.spotify.com/account_payment_help/payment_help/canceled-but-still-charged/

Thanks.

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[Jennanicoles]

That did not help me, I still need a refund.

[Jennanicoles]

 I still have not received a refund. Spotify "support" is BS. I have tried to contact you guys multiple times. I'm gonna start posting everywhere that you wouldn't help me and then maybe you'll give me my darn $20 back? (I was charged AGAIN)

[Robert_W]

Hi @Jennanicoles,

I have now esculated this issue for you to Spotify Staff. As soon as I hear back from them I will let you know.

In the meantime, can you let me know what channels you used to reach out to Spotify in the past?

Thanks.

[Robert_W]

Hey @Jennanicoles,

Thanks for your patience while I esculated this to Spotify Staff. And I am sorry for the inconvenience caused. 

Although it sounds from your post that you have already tried this, I would recommend reaching out to Spotify support once again. As they are the best team to help you with this. 

Please select from one of the ways below:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

Remember, If you're sending them anything personal (such as an email address etc), and it's via Facebook or Twitter - reach them via PM, or DM and not in a public tweet or post 🙂

I do hope that this helps. But do not hesitate to let me know in case of any further questions.