Charged for Spotify Family even though I did not upgrade

[MarcO403]

Plan

Free/Premium

Country

Canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I was just charged this month for a Spotify Family subscription even though I did not consent to any upgrades nor did I request it. Is there a way to receive a refund for the difference and be downgraded back to Spotify Premium?

[osornios]

Hey @MarcO403 

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.