Conta

[user-removed]

Pago a família premium e minha conta esta free já foi debitado da conta esta td certo 

[Erika]

Hey @user-removed!

Sorry for the reply in English. Upgraded to Premium but can’t use any Premium features or still hearing ads? Don't worry, there's usually a quick fix: 

1. Log out and back into your account
   
   Occasionally this is necessary to force a sync of info between your device and our account system.
    
2. Check status of your payment
   
   If it's shown as pending on your bank statement, it might not have gone through successfully. Check out our payment troubleshooting guide and try again. 
   
   A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
    
3. Check that your Premium isn’t on another account
   
   If your payment isn’t pending, you might be logged in to another account you have. 
   
   Check out our guide to find any other accounts. 

Take care.