Spotify Community

Heyitsme_juliea · 2018-01-18

Hi, I just paid today for a monthly subscription using the reference number but still can't play music. How do I make it work. Thanks

Robert_W · 2018-01-23

Sorry for the late response.

There is a couple of things we can check for here:

This one is your subscription page. Can you let me know if it shows 'free' or 'premium': https://www.spotify.com/account/subscription/
This second one is to your receipt's panel: https://www.spotify.com/account/subscription/receipt/ without giving personal details can you let me know what this say's also?

I will be right here 🙂

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Robert_WRock Star 11

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Done paying still can't play