Error in cancelling my spotify subscription

[Corte1999]

I've tried to cancel  my subscription several times, but I always  get this error message: "Qualcosa è andato storto. Riprova. ".   I've tried to use different web browsers (Firefox, Microsoft edge, google chrome) but it continues to give me this error, so I have to pay for another month even if I just want to cancel the subscription. 

[JulianA_Bogota]

Hey @Corte1999! Thanks for writing.

In this case, it's possible that your account is being managed by a third party, such as your mobile phone company, or your Premium is being linked to a Family plan. In that case, our best suggestion would be to get in touch with the ones managing your Premium subscription in order to cancel it properly.

We hope this helps. Have an awesome day 🙂