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Falha no pagamento. Tente novamente ou use outra forma de pagamento.

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Re: Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Casual Listener

Estou com o mesmo problema!

Já tentei todas as opções recomendadas e nenhuma funciona.

E o problema não é meu cartão. A prova disso é que eu acabei de fazer a conta no YouTube Music, já que vocês me deixaram na mão, e o cartão passou perfeitamente.

Lamentável, Spotify.

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Re: Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Moderator
Moderator

Hi there @rafabarrocas,


Thanks for reaching out about this.

 

Hope you don't mind us replying in English.

 

We're sorry to hear that you're having trouble paying for Premium with your card. 

 

Make sure your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check that, because your card might work for some online payments but not for others. 

 

Another possibility might be a connection issue, so we recommend you wait a few days and try again, or try using a different network.

 

Also let us know if you get any error messages when you try to update your payment details.

 

Keep us posted.

AlexModerator
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