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Hey @Chicocaille!
Thanks for reaching out to the Spotify Community. We'd like to help.
In this case, we'd recommend logging out and back into Spotify.
If that doesn't work, please reinstall the app. Here's how.
Let us know how it goes or if you have any questions. We'll be here for you.
Sophia
Thanks for getting back to us @Chicocaille!
No worries, please follow these steps:
This is just to make sure that you don't have a secondary account that might be causing confusion.
Let us know if this helps 🙂
Sophia
Thanks for trying that @Chicocaille!
In this case, we'd recommend reaching out to Spotify Support, so they can look into this. You can contact them via Twitter, Facebook, or email:
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
Let us know if you have any other questions. We'll be here for you 🙂
Sophia
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…